[Completed 10:41am] Situation with stipends has been corrected.

As anyone who has been here long knows, Second Life is a world that is constantly evolving and changing. Many of those changes are a result of growth. As our population has continued to grow, we are finding it is taking longer to process weekly stipends. Traditionally they have always been paid out on Tuesday. This is not changing, but you may find they do not show up in your account until later in the day on Tuesday or possibly even on Wednesday in some cases.

Nothing has changed in how stipends are distributed and everyone who is entitled to a stipend will receive theirs in due course. That course is just taking a little longer than it used to.

We will update this post when we have word that all stipends for this week have been processed.

[2:43 AM - RESOLVED] The database is back and transaction histories are now viewable again. Thanks for your patience whilst we sorted it out.

Residents will find that transaction histories are not showing up when running a query on our website. This is due to an error on one of our slave databases, which is now in the process of being resolved. It’s hoped that this will be back in about 20 to 30 minutes.

Sorry for the inconvenience meantime.

Our auction facility will be offline for two hours of scheduled maintenance tomorrow, Tuesday 22nd April, between 9pm and 11pm PST.

Our apologies for any inconvenience that this may cause.

Matthew

Resolved 5:55 p.m. PDT The database seems to be happy again, consider this the all-clear for transactions. Thank you for your patience.

Update 5:39 p.m. PDT We’re still working on resolving these issues and will continue to keep you updated as the situation progresses. In the mean time we suggest that you avoid making any important transactions until these issues are resolved.

Update 4:40 p.m. PDT We have noticed some problems with teleporting and inventory as well. We’ve investigated the cause of these problems and we’re expecting service to return to normal shortly.

As we have blogged in prior posts, during peak hours we sometimes see a delay in services. We have been working to update our database clusters and are still working to add servers. At the moment some in world services are unavailable including L$ Transactions. Please refrain from conducting transactions at this time until we give an all clear.

[RESOLVED 03:20 a.m. PST] The database is back to full functionality, and all services have been restored. -Lotte

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We’ve experienced a hiccup in our database that has resulted in Search, Transaction Histories and other features within Second Life not working.

We are working to restore functionality to these features as quickly as possible and apologize for the inconvenience this has caused.

[RESOLVED 2008-04-18 9:40am PST] - All issues are now resolved and you should be able to resume activities as normal, including website access.

We updated the configuration recently to attempt to improve performance. Unfortunately, the change appears to have decreased stability. We are reverting to the previous configuration and taking measures to minimize disruption. In the meantime, please avoid (and be aware of) in-world transactions timing out, teleporting being effected, logins failing, inability to change group tags, inability to rez or “Take” items.. among other issues. Please see http://wiki.secondlife.com/wiki/Service_Disruptions#Central_Database_Cluster for more technical info.

The website is also reporting the grid status as down and is, at times, preventing access to the Support Portal (as well as other areas). We are working as quickly as possible to restore services to their normal capacity.
Please watch this announcement for further information.

[UPDATE 10:24 a.m. Pacific] Logins and in world services have been restored.

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We are currently experiencing issues with most in-world services such as: failed transactions, login failure, etc. The Support Portal is also experiencing issues. Live Chat and Ticket Submission access are also affected. Our engineers are working to correct these issues as soon as possible. We will update you here when further information is available. Thank you for your patience.

[COMPLETED - 3:45 a.m. Pacific] We’ve just received word the scheduled maintenance is now complete and Voice Chat should once again be functioning normally. — Chiyo

[UPDATE - 2:30 a.m. Pacific] Voice Chat maintenance is underway. — Frontier

Inworld Voice Chat will down between 1AM and 5AM on Wednesday, April 16, for a major update in preparation for some additional voice services.

[COMPLETE 2 a.m. Pacific] The scheduled maintenance has been completed! — Frontier

[REMINDER] Phase II of the breaker maintenance at our San Francisco facility will again require a shutdown of some of our server racks. The maintenance will continue until 1AM Pacific Time. Please refer to the original blog post, Maintenance Events Scheduled, 13 - 16 April, for full details.

[Completed 12:07 p.m. PDT] Our system engineers have completed work on the Central database cluster and services have resumed.

We are about to undergo a 30 minute downtime in order to work on our Central database cluster. All services including transactions, logins and in world services will be affected.