Archive for the 'Service Status' Category
Are you following the Second Life Grid Status Reports? If your business, your event, or your time with friends may be impacted by the Grid Status, we want you to have all the information we can get you, as quickly and easily as possible.
We’ve been posting Status Updates mixed in with a variety of posts on other topics. We realize that many of you don’t want to have to hunt through the blog for needed Status information, so in an effort make it easier for you, we’re following the tech industry standard and moving that information to a Status page.
Starting today, we’ll be collecting all the Second Life Grid Status Reports onto that one page. Now, you can check for an update without having to scan through all the other blog posts.
You can also subscribe to updates on your mobile phone using Twitter, or with an RSS reader.
Yep, get your Second Life Grid Status Reports, wherever you go.
Subscribe!
Now you can subscribe to the reports, and make sure they’re sent directly to you.
* Get updates sent to your RSS reader.
* Subscribe with your mobile phone and you can get Twitter updates while you’re out and about. Go ahead, take that meeting, go back to class, do your shopping, take a walk, get some other work done, and when the next Second Life Grid Status Report comes out, you’ll hear about it.
https://twitter.com/SLGridStatus
RSS: What is it? Status Reports sent Directly to You
- RSS? The BBC offers a good, simple article that goes right to “How do I start…?”
- If you’d like to get more technical, try Wikipedia
What is Twitter? Get Status Reports on your Mobile Phone or Computer
Quick Links: Second Life Grid Status Reports
Subscribe to the Second Life Grid Status Reports via Twitter
Subscribe to the Second Life Grid Status Reports via RSS
[Resolved at 10:50pm Pacific] Our Support Portal is back online!
[Updated at 10:10pm Pacific] Maintenance is in progress. — Frontier
As reported earlier this week, our support portal will be offline for system maintenance tonight, Saturday, 26th April.
Our software supplier has reduced the length of the downtime from six hours to three, from 9:00pm-Midnight PDT.
During that time, the support portal will be unavailable for chat or ticketing services.
Apologies for any inconvenience this may cause to you.
[RESOLVED 22:58] The network situation appears stable, so we’re sounding the All-Clear. Enjoy the rest of your weekend.
[UPDATE 22:18] Ops says the network problem has been fixed, we’ve regained contact with the rest of the world, and things should quickly be returning to normal. We’ll be monitoring the situation, and if no further complications arise, we’ll be giving the all-clear shortly.
There is a major issue causing problems with a number of inworld services, including problems with profiles, teleporting, and maps as well as interfering with logins. Ops is investigating and early indications are that we are being affected by a major networking issue. Please monitor this post for updates.
[UPDATE 25 April 08, 3:40 pm Pacific]
Our payment processor has fixed and tested the process. All card operations (including updates) are now running within normal time frames.
*****
Due to an issue with our payment processor, we are unable to update your credit card information at this time. Attempting to delete and update your credit card will be indefinitely delayed. You may enter card data but it will not be active in our system for potentially several more hours .
If you have valid credit card or payment information, you can continue to USE it with no problems- this only affects updating card information, or initial card data entry.
Updating Paypal payment information is completely unaffected.
We are working with our payment processor, and credit card updating will work as normal as soon as their issues are resolved.
[UPDATE 1:35pm Pacific] Logins are open, and the asset system has returned to full functionality. Please be patient when logging in, as the login queue will be processing a high volume of requests for the next few minutes.
[1:02 pm Pacific] Logins have temporarily been restricted to staff-only as Operations addresses a slowdown in the asset system. We’ve also broadcast a request in world for residents who are currently logged in to refrain from manipulating or transferring assets. We’ll have more info ASAP.
[CLOSED 11:07 a.m. --teeple]
All regions affected have been returned to service. Thanks for your patience!
[UPDATE 10:08 a.m. --teeple]
The vast majority of regions are back online. Operations is still working on a small number of them. We’ll let you know as soon as they’re done.
***
As a result of a recent Rolling Restart, many regions in Second Life are currently down. Our Server Team is working quickly to get them back online as soon as possible. More Updates here as information is received. Thank you for your continued patience.
Our support portal will be offline for six hours of system maintenance this Saturday, 26th April from 6:00pm-Midnight PST. During that time, the support portal will be unavailable for chat or ticketing services.
As originally reported here, our auction pages will be offline for scheduled maintenance this evening from 9 pm until 11pm PST.
We apologise for any inconvenience this essential event may cause.
[Completed 10:41am] Situation with stipends has been corrected.
As anyone who has been here long knows, Second Life is a world that is constantly evolving and changing. Many of those changes are a result of growth. As our population has continued to grow, we are finding it is taking longer to process weekly stipends. Traditionally they have always been paid out on Tuesday. This is not changing, but you may find they do not show up in your account until later in the day on Tuesday or possibly even on Wednesday in some cases.
Nothing has changed in how stipends are distributed and everyone who is entitled to a stipend will receive theirs in due course. That course is just taking a little longer than it used to.
We will update this post when we have word that all stipends for this week have been processed.
[2:43 AM - RESOLVED] The database is back and transaction histories are now viewable again. Thanks for your patience whilst we sorted it out.
Residents will find that transaction histories are not showing up when running a query on our website. This is due to an error on one of our slave databases, which is now in the process of being resolved. It’s hoped that this will be back in about 20 to 30 minutes.
Sorry for the inconvenience meantime.
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