Archive for the 'Customer Service' Category
This weeks article is geared towards helping private island owners, and those of you who wish to own a private island in the future. Take a look at this weeks article, Private Region Transfer FAQ
Check out this weeks KBAotW if you would like to know more Private Region Transfer FAQ. This article answers some frequently asked questions about transferring your Private Region to someone else.
As always, if you have questions about Second Life, and you think the answer should be in the Knowledge Base, please stop by Documentation Office Hours tomorrow at 2pm PDT. We love to hear from you! You’ll find our valiant and scholarly Documentation team at our usual pier-shaped office in Beaumont.
 Kate Linden
Second Life Login Screen, now with More Information
We have made a few changes to the Second Life login screen, as you may have noticed, and we hope you’ll find them useful. You will see headlines from two sources, the most recent posts from the Official Second Life Blog and also the most recent Second Life Grid Status Reports. You can also subscribe to either feed, directly from the login screen, using the handy new RSS buttons.
A bit more detail:
1. Second Life Grid Status. This hasn’t changed, and does still display both the status of Second Life and the numbers logged in.
2. Second Life Grid Status Reports. This is new, and shows the latest few Status Reports. Each title is a live link, click to open the full report.
[A brief, recent history of feeds on this page. For some time after the Second Life Grid Status Reports page went up, the latest few Status Reports were displayed in area number three. For a few weeks they replaced the posts from the Official Second Life Blog, which were not shown on the login screen during this time.]
3. Official Second Life Blog. Back where they used to be, this area now displays the last few posts from the Second Life Blog. Posts are a live links, so you can click to go to the blog page and read the post.
4. RSS. Note the yellow circles we’ve drawn to highlight the RSS buttons in this screenshot. You can use to directly subscribe to a feed to either or both feeds, to read in your favorite RSS reader. (Click or drag them into your reader.)
We Want to Hear from You!
We Lindens would like to ask you about your thoughts, opinions and experiences in Second Life. Since there aren’t enough of us to speak to each of you directly, we are experimenting with login page polls as one way for us to ask for your feedback on a variety of issues. You may notice new questions appearing in a pop-up window when you login to Second Life.
Please, note that all of your responses are anonymous and you do not have to answer. We will not be sharing or selling your information or responses with other parties, (see our Privacy Policy.) These questions are simply to help us better understand you as a Resident of Second Life.
For now, these questions are in English and on the main login page, but we are working on ways to reach Residents with other languages and methods as well. Keep your eye out for new questions, and let us know what you think!
Thank you!
– This post is a joint project by Christa Linden and Katt Linden
Second Life Grid
Second Life Grid Status Report ( RSS ) ( Twitter )
Official Second Life Blog ( RSS ) ( Twitter )
Welcome back to another edition of the Knowledge Base Article of the Week! This week’s topic should be near and dear to the heart of anyone who has anything at all in their Second Life virtual closet: Inventory management tips galore. We consolidated a couple of stray inventory-related articles (including some of Torley’s delicious video tips) into this one to make it more comprehensive.
As always, feel free to stop by the Documentation team’s Office Hours at our couch dock in Beaumont on Friday at 2pm SLT and chat about your experiences with the Knowledge Base! Support requests, of course, are best reserved for the Support Portal.
Have you traveled between regions and seen pretty yellow-gold messages on your screen letting you know that the region is running a different server version? Welcome to Het Grid, short for Heterogenous Grid.
Check out this weeks KBAotW if you would like to know more About the Heterogenous Grid. This article is packed full of information and will also explain those region notifications you’ve been seeing!
As always, if you have questions about Second Life, and you think the answer should be in the Knowledge Base, please stop by Documentation Office Hours today at 2pm PDT. We love to hear from you! You’ll find our valiant and scholarly Documentation team at our usual pier-shaped office in Beaumont.
Kate Linden
Hello everybody! This week on KBAotW, I’d like to introduce you to a little feature called Media On A Parcel. With Parcel Media, you can share your movies, music, images, and even webpages with other Residents on your land. Movie night, anyone?
As always, if you have questions about Second Life, and you think the answer should be in the Knowledge Base, please stop by Documentation Office Hours today at 2pm PDT. We love to hear from you! You’ll find our valiant and scholarly Documentation team lounging on couches at our usual pier-shaped office in Beaumont.
See you there!
 Jeremy Linden
As part of our ongoing effort to provide you with the highest quality Second Life experience possible, part of our process is to ask ourselves, periodically, if we’re working on the right things.
Today we’d like to let you know we’re seriously considering whether Linden Lab should continue supporting Mac OS X 10.3, “Panther.” Our tracking shows that very few of you, about 1/4 of 1 percent of all of you, the entire base of Residents, are still using Apple’s Mac OS X 10.3 when logging into Second Life.
We’d like to let the Linden engineers stop working on supporting an operating system released in 2003, and instead move on to other work which will benefit a much larger group of Residents.
If we do stop supporting that version of the OS, it would not be until 60 days from now, to make sure there is plenty of time for the news to spread.
To briefly review the last five years of Mac OS: Panther, OS 10.3, was first released in October 2003, and updated to 10.3.9 in 2005. Apple has followed Panther with two more recent versions of the Apple OS, “Tiger” (OS 10.4,) released in April 2005 and “Leopard,” (OS 10.5,) released in October 2007 and updated Feb. 2008.
What would it mean to “stop support”? Eventually we would stop developing for the SDK (software development kit ) of that operating system, and we would also stop doing QA testing on OS 10.3.9.
What would you notice? If you are one of the few logging in with that OS, you would still be able to do so the day we stop supporting it — for some time. Exactly how long we couldn’t guarantee, because we would no longer be testing and developing to make sure it does work.
So, Oh Residents, what say you?
Are you following the Second Life Grid Status Reports? If your business, your event, or your time with friends may be impacted by the Grid Status, we want you to have all the information we can get you, as quickly and easily as possible.
We’ve been posting Status Updates mixed in with a variety of posts on other topics. We realize that many of you don’t want to have to hunt through the blog for needed Status information, so in an effort make it easier for you, we’re following the tech industry standard and moving that information to a Status page.
Starting today, we’ll be collecting all the Second Life Grid Status Reports onto that one page. Now, you can check for an update without having to scan through all the other blog posts.
You can also subscribe to updates on your mobile phone using Twitter, or with an RSS reader.
Yep, get your Second Life Grid Status Reports, wherever you go.
Subscribe!
Now you can subscribe to the reports, and make sure they’re sent directly to you.
* Get updates sent to your RSS reader.
* Subscribe with your mobile phone and you can get Twitter updates while you’re out and about. Go ahead, take that meeting, go back to class, do your shopping, take a walk, get some other work done, and when the next Second Life Grid Status Report comes out, you’ll hear about it.
https://twitter.com/SLGridStatus
RSS: What is it? Status Reports sent Directly to You
- RSS? The BBC offers a good, simple article that goes right to “How do I start…?”
- If you’d like to get more technical, try Wikipedia
What is Twitter? Get Status Reports on your Mobile Phone or Computer
Quick Links: Second Life Grid Status Reports
Subscribe to the Second Life Grid Status Reports via Twitter
Subscribe to the Second Life Grid Status Reports via RSS
[Resolved at 10:50pm Pacific] Our Support Portal is back online!
[Updated at 10:10pm Pacific] Maintenance is in progress. — Frontier
As reported earlier this week, our support portal will be offline for system maintenance tonight, Saturday, 26th April.
Our software supplier has reduced the length of the downtime from six hours to three, from 9:00pm-Midnight PDT.
During that time, the support portal will be unavailable for chat or ticketing services.
Apologies for any inconvenience this may cause to you.
[RESOLVED 22:58] The network situation appears stable, so we’re sounding the All-Clear. Enjoy the rest of your weekend.
[UPDATE 22:18] Ops says the network problem has been fixed, we’ve regained contact with the rest of the world, and things should quickly be returning to normal. We’ll be monitoring the situation, and if no further complications arise, we’ll be giving the all-clear shortly.
There is a major issue causing problems with a number of inworld services, including problems with profiles, teleporting, and maps as well as interfering with logins. Ops is investigating and early indications are that we are being affected by a major networking issue. Please monitor this post for updates.
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Kate Linden
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