[UPDATE 5:20 PM PST --teeple]

Murphy’s Law just staged a mild surprise attack against the support phone lines, in the form of a momentary disruption completely unrelated to the one earlier today.

The vendor resolved the glitch within about two minutes, but there’s a chance a handful of calls were disconnected. If it happened to you, please accept our apologies and call back. We’re open. Really.

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[RESOLVED 1:36 p.m. PST] This issue has been resolved. Thank you for your patience.

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[UPDATE 11:56 a.m. PST --teeple] Phone lines into Concierge Services continue to suffer intermittent problems. Support calls into other areas have been re-routed around the trouble, and should be functioning normally. We apologize for the inconvenience, and will have reliable phone service into all support groups restored as quickly as possible.

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[UPDATE 11:10 a.m. PST --teeple] I apologize for the tardy update. Our operations team is working to either resolve this issue or configure a way around it as quickly as possible. We’ll keep you posted as we work toward resolution.

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Second Life Phone Support is currently experiencing an issue that may result in busy signals or dropped calls. We are working on resolving this as soon as possible. Thank you for your patience.

[RESOLVED 2:18 AM] Our operations colleagues have worked to resolve the situation. We have restarted all regions we could find that exhibited the problem and the rate of any new regions having this difficulty is low. Our operations team will continue to monitor to see if it continues to occur. Residents should report problems via the support portal if they find that a particular region continues to prevent them saving notecards or script or taking items from in-world. Thank you to you all for your patience and understanding while we worked on this issue. - Matthew

[Update 1:24 AM PST] The situation has been resolved in most of the regions it originally affected. It did not affect all regions in-world. For the majority of residents there should be no problems.

We are restarting the small number of regions where we are continuing to find inventory (and other) difficulties. Things which indicate that your region is still affected will include attachments not saving, objects not being able to be taken or deleted from in-world and scripts/notecards not being saved. - Matthew

[Update 12:12 AM PST] Regions are being restarted at present at 2-second intervals. We are working on this carefully so please continue to bear with us. As per our original posting, please do not rez or edit any items in your inventory or attachments on your avatar. We will update you with more asap. - Matthew

[Update 11:12 PST] Approximately 1,000 regions are in the process of being restarted to help resolve this issue. No final word yet when this will be resolved. — Frontier

[Update 9:21 PST] We are still examining this issue and looking into resolving it. Keep an eye on this post for further updates. -Elle

[Update 8:21 PST] Operations is investigating scattered reports of ongoing issues with rezzing and reclaiming assets. We will be keeping this post current with updates until the issue is resolved. -Elle

[RESOLVED 2:20 PST] It turns out a handful of regions needed restarting to completely clear the asset issues. Thanks for your patience.

[Update 1:30 PM PST] Our Operations Team is still checking on a small number of residual inventory problems. If you’re still having trouble rezzing or claiming assets, please be patient, and we’ll keep you posted.

[UPDATE 12:15 PM PST] Inventory problem is resolved. Second Life is now open again.

Second Life is currently experiencing Inventory Issues. It is highly recommended that Residents do not rez or edit any items in their inventory or attachments on their Avatars. Second Life at this time is restricted to Linden Login only until this issue is resolved. We apologize for the inconvenience and thank you for your patience.

The Second Life Support portal access has been restored.  Thank you for your patience.

[FIXED 9:12 a.m. PST]

Bad circuit breaker, BAD!   One fuse, about 700 regions hit.  They’re on the way back up right now.  About 40 regions left to restart, and we’re getting those next… –teeple

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There are several Regions down at the moment in Second Life. We are working to get those regions back online as soon as possible. Thank you for your patience.

[22 Nov. 10:15AM PST] The inventory server has been replaced.

[22 Nov. 9:20AM PST ]We are going to kick the residents who are currently on the affected inventory server in order to swap it with the back up.

[5:47PM PST] [UPDATE]  The login error “Inventory system is currently unavailable” upon attempting to login is likely to last well into tomorrow.  Further updates will be posted here as information becomes available. Thank you for your continued patience. - Kate

[3:59 PM PST] [Update] The Ops team is still working on restoring logins for some Second Life Residents. Some residents have reported the error: “Inventory system is currently unavailable.” upon attempting to log in. This issue is also being addressed. Further updates will be posted here as information becomes available. Thank you for your patience.

[11:04 AM PST] [Update] The Ops Team estimates that the Login Issue resolution may take up to 5 hours. We sincerely apologize for any inconveniences these issues have caused.

[10:56 AM PST] [Update] The Ops Team has identified the cause of the present Login Issues with Second Life and is deploying a fix. Thank you for your patience.

[10:17 AM PST] Residents of Second Life may experience slow or unsuccessful logins at this time. Our Ops Team is working on resolving this issue. More information will be posted here when this issue is resolved. Thank you for your continued patience.

We will be upgrading the server systems that provide the Second Life service on Tuesday and Wednesday, November 27th and 28th. We’ll update the central systems on Tuesday and, assuming all goes well, do a rolling restart on Wednesday to update the simulators.

The changes are primarily internal, providing infrastructure for new viewer functionality changes coming up in Second Life 1.18.6.

The rolling restart on Wednesday will require each region to be offline for 5 to 10 minutes while the update occurs.  Unfortunately, this will not be able to be delayed by estate managers. The restart will happen in “random” order across the grid (in contrast to many previous restarts that followed a North to South pattern)

More details and time estimates will be posted here at a time closer to the actual date of the work.

[7:16 AM PST] [Resolved] The Second Life Support Portal functionality has returned.  Access to Live Chat and Ticket Submission has been restored.  Thank you for your patience

[7:00 AM PST] The Second Life Support Portal is experiencing issues and at this time is down. Live Chat and Ticket Submission is currently unavailable. We will update you here when we have further information. Thank you for your continued patience.

Second Life Scheduled Maintenance, which was to occur at 7 AM PST on November 15, 2007, has been postponed until a later date.  Thank you for your patience.

[12:15 PM Pacific on 10/25/07]  The stipends have all been paid.

[10:01 PM Pacific on 10/24/07] Update: The process should complete in the wee hours of the morning. We appreciate your patience!

[7:04 PM Pacific on 10/24/07] Update: The Stipend Payout Process is still in progress at this time. We will update you here when it’s complete.

[9:31 AM Pacfic on 10/24/07]: Update: The issue with stipend payout to Second Life Residents has been identified. The process which had stopped has been reinitiated. Residents who did not recieve their stipend should receive it over the course of the next 8 hours.

[8:08 AM Pacific on 10/24/07]: We are presently working on a solution to ensure all residents receive their stipend as soon as possible. We will keep you posted here when we receive further information.

[2:34 PM on 10/15/07]

[Resolved]: Voice is back up! If you are still having issues, please disconnect and reconnect voice on the Voice Preferences screen [Edit Menu > Preferences > Voice].  Happy chatting!