[CLOSED 11:07 a.m. --teeple]

All regions affected have been returned to service.  Thanks for your patience!

[UPDATE 10:08 a.m. --teeple]

The vast majority of regions are back online. Operations is still working on a small number of them. We’ll let you know as soon as they’re done.

***

As a result of a recent Rolling Restart, many regions in Second Life are currently down. Our Server Team is working quickly to get them back online as soon as possible. More Updates here as information is received. Thank you for your continued patience.

[UPDATE 10:24 a.m. Pacific] Logins and in world services have been restored.

*****

We are currently experiencing issues with most in-world services such as: failed transactions, login failure, etc. The Support Portal is also experiencing issues. Live Chat and Ticket Submission access are also affected. Our engineers are working to correct these issues as soon as possible. We will update you here when further information is available. Thank you for your patience.

[10:07 AM - Resolved]  The nightly processing of group information has been completed successfully and groups with UTF8 characters seem to be functioning normally.  This concludes the remedy of the UTF8 character problem.  Thanks for your patience while we tidied this up. - Matthew

[8:40 AM --teeple] The nightly processing is still running. Almost there…

[7:20 AM --teeple] The nightly processing hasn’t quite concluded. We’re waiting for that to verify that the group search data is displaying correctly again.

[12:45 AM - Update] Our engineering team have managed to restore most of the non-English (UTF characters in the Second Life client. The only exception at this time is the group search data, which should be corrected when some additional processes run through the night. We will update the blog again in the morning once our colleagues have been able to confirm that the final processes have run. - Matthew

During this morning’s database update, there was a character set conversion problem which corrupted some non-English (UTF characters.

The effect of this is that many symbols and non-English characters will display as question marks. This will effect group titles, group roles, profiles, groups, classifieds, land description information, and stored chat transcripts but not object or avatar names.

We are actively working to restore the corrupted data and believe that we will be able to do so, although we are unable to determine the timing. Please be assured that anything created after 8am PDT today is fine and will continue to be so.

In the meantime, a workaround for this is to re-enter the name as you want it and then it will be saved correctly.

 [Update @ 4:51 PM on 3/31/08]  These issues have been resolved.

[Update @ 2:30 PM on 3/31/08] The below issues have returned and are being investigated by our Server Team. We apologize for any inconvenience this has caused.

[Update @ 8:25 AM on 3/31/08] These issues have been resolved.

Several In-World Services such as teleporting, map usage, search functionality, IM/chat and image upload failure are being experienced across Second Life. We are working as quickly as possible to resolve these issues. We will update you here as soon as further information is available. Thank you for your continued patience.

[Update @ 2:06 PM on 3/31/08] Second Life Live Chat support has been restored!  Happy chatting!

Second Life Live Chat support is temporarily unavailable. We will update you here when it is available again. Thank you for your patience.

[Update 12:26 PM on 3/05/08] Scheduled Maintenance is complete!  Thank you for your patience.

Second Life will undergo scheduled maintenance for Asset Server work from 7:00 AM to 11:00 AM PST on 3/05/08. We do not expect to take Second Life down during this time, and there should be no effects visible to Residents. Because of the nature of this work, there may be some downtime if something should go wrong. We will post here if any problems arise during this scheduled maintenance.

Second Life will undergo scheduled maintenance for Asset Server work from 7:00 AM to 11:00 AM PST on 2/29/08. We do not expect to take Second Life down during this time, and there should be no effects visible to Residents. Because of the nature of this work, there may be some downtime if something should go wrong. We will post here if any problems arise during this scheduled maintenance. Thank you for your patience.

Second Life scheduled maintenance is complete on 2/15/08.  Thank you for your patience.

[Update 1/31/08 @ 3:10 PM PST] This issue has been resolved.  Thank you for your patience.

The Second Life Auction Website is currently experiencing various intermittent errors. We are working to resolve this as soon as possible. Thank you for your patience.

Viewing your Friends Online List from the Second Life Website has been temporarily disabled due to technical difficulties.  We will update you here when it has been enabled again.  Thank you for your patience.