Due to an internal DNS problem the very high concurrency that was given a bit earlier was inaccurate. The issue has been identified and is being fixed.

[UPDATE] 5:45 PM PDT 09/18/07

A slight tweak to the scheduled downtime tomorrow…the maintenance window is now scheduled from 6 a.m. to 10 a.m. PDT.

(more…)

[10:50 AM PDT 08/19/07]

The issues have been resolved.

We’re sorry for the interruption of your sunday! Thank you for your patience.

[10:20 AM PDT 08/19/07]

We are experiencing issues with logins, teleports and search related services failing. Our Ops team is investigating the issue at the moment.

We will keep you posted.

[11.36AM PDT]

The best news is: our Ops Team has resolved the issue, and all search functions and teleports are now fully operational.

We apologize for this interruption of your Second Life weekend plans.

[11:06 AM PDT]

The good news is, the disruption’s been thoroughly diagnosed, and is now being worked on by the Ops Team. The other news is, this will apparently take several hours to repair.

We’ll keep you updated throughout the afternoon as an ETA for the repair effort firms up. We apologize for the impact on your Saturday plans.

[10:09 AM PDT]

Operations is investigating a disruption to in-world Search, related services and teleports.

We’ll keep you posted.

[10:48 PM PDT on 08/19/07]

Our Concierge phone lines are fully operational now.

We apologize for any inconveniences this has caused.

[8:42 AM PDT on 08/17/07]

Our Concierge phone support is still operating at reduced capacity, but are available in Live Chat and Tickets as normal. Thank you for your continued patience as we work to get this resolved.

[7:23 PM PDT on 08/16/07]

We appreciate the patience of Concierge residents dealing with reduced access throughout the day. We’ll update tomorrow, once Concierge phone service has been fully restored.

[12:56 PM PDT on 08/16/07]

Our Concierge phone support is still operating at reduced capacity, but they remain available via Live Chat and Tickets. We apologize for the inconvenience.

[11:49 AM PDT on 08/16/07]

The Billing phone lines are now fully operational. The Concierge support lines remain at reduced capacity, but Concierge can still be reached in Live Chat as normal.

[10:28 AM PDT on 08/16/07]

We have now partially restored phone access for the Billing and Concierge queues. However, we are still operating at reduced capacity - especially on the Concierge line - and Residents may experience longer hold times than normal.

[9:32 AM PDT on 08/16/07]

We are still working to restore Billing and Concierge phone support and will update you when further information is available. Thank you for your continued patience.

[8:35 AM PDT on 08/16/07]

The Second Life Support Phone lines still remain down at this time. We will keep you updated on any progress. Thank you for your patience.

We are experiencing issues with Concierge and Billing phone numbers at this time. You may experience issues reaching our personnel or experience extended wait times. We are working to correct this. Thank you for your patience.