Curious, confused about land? Watch 11 LAND Video Tutorials!
Friday, May 2nd, 2008 at 4:44 PM by: Torley LindenLAND is GRAND and here we STAND… in a continuing quest to amplify your awesome, Torley of Linden presents almost a dozen new Second Life® Video Tutorials having anything and everything to do with LAND! What is it? How to buy & sell? How is it managed? What about shaping the ground? Need to eject troublemakers and set your parcel to deter them?! Oh my gosh… have you ever wanted to know what all those options in About Land do? Here are your answers and more, in almost 2 hours of FREE vidtuts!
Here’s the whole list. They’re loosely arranged in an order you should watch them for maximum benefit and I weave a story through several — but feel free to skip around:
DOWNLOAD HIGH-QUALITY VERSIONS
Basics
00:07 - What is land in Second Life?
01:43 - Regions, parcels, & prim limits
04:23 - Premium accounts & land ownership
04:56 - Searching for land
05:14 - Different kinds of land for sale
05:34 - Differences between Mainland & Estates
10:00 - Increasing your knowledge of what land to buy
10:33 - Teleporting to land you’re interested in
11:09 - About Land basics
12:33 - A few words of advice…
Land use introduction
00:36 - What are allowed land holdings?
00:54 - Managing land use on SECONDLIFE.COM
Region & parcel prim limits
00:13 - What are prim limits?
01:18 - A note about “primfficiency”
02:06 - Shared parcel prim limits within a region
03:13 - Abandon Land demo
Selling parcels
01:05 - Setting land sale options
02:47 - Selling objects with your land
04:53 - Selling land to a specific buyer
Buying parcels (as a Premium account)
01:34 - Sharing where land for sale is
03:28 - Buying a parcel
06:12 - Buying a parcel (above your land holdings)
Buying parcels (as a Basic account)
02:19 - Updating billing info on SECONDLIFE.COM
03:21 - After upgrading to a Premium account
About Land options
00:22 - All about About Land
00:40 - About Land > General tab
01:07 - Showing your parcel in Search
01:40 - Don’t abandon your land!
02:23 - The controversy with parcel traffic
03:36 - About Land > Covenant tab
03:49 - About Land > Objects tab
05:53 - Using object return
08:46 - About Land > Options tab
10:54 - Restricting object creation & entry
13:02 - Restricting running scripts
16:23 - Safe vs. damage-enabled land
17:24 - Restricting push scripts
19:52 - Changing your parcel’s picture
20:17 - Landing Point & Teleport Routing
22:42 - About Land > Media tab (covered in other tutorials)
23:04 - About Land > Access tab (also covered in another tutorial)
Parcel access controls
00:17 - Freezing & banning unwelcome avatars
02:41 - Info about ban lines
03:24 - Restricted parcel access options
03:41 - The weirdness that is “Sell passes”
05:23 - Restricting access by payment info
06:13 - Restricting access by age verification
07:05 - Restricting access to a specific group
07:34 - Recap!
Property Lines & Land Owners
00:37 - What do different colors mean?
01:58 - One more thing…
Joining & subdividing parcels
00:20 - How do you know which land is yours?
01:02 - Splitting a parcel
02:45 - Joining parcels
04:16 - Joining parcels (advanced usage)
05:53 - Workaround for underwater land selections
06:43 - Can non-contiguous land be the same parcel?
Terraforming
00:05 - What is terraforming?
00:58 - Terrain tools
04:58 - “Apply to selection” makes terraforming faster!
05:49 - Terraform range limits
08:11 - Terraforming an entire parcel
08:48 - Terrain-related Estate controls
09:05 - Customizing a region’s ground textures
12:20 - More about texture elevation ranges
13:55 - Region/Estate > Terrain tab
17:01 - Explore options to beautify your land
A few more things:
- I filmed in Second Life 1.20 RC, hence the different look. I encourage you to try it out!
- Your specifics may vary. These video tutorials are a supplement to, but not a substitute for our Support Portal, should you need account-specific help or want to refer to the text articles in our Knowledge Base.
- I didn’t get to everything here. There’s still group-owned land intricacies (and permissions thereof), Estate-specific stuff, the forthcoming Land Store, etc. Hopefully I’ll have the opportunity to cover them too in future series… if you’d like this, let me know!
-Torley Linden 
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May 2nd, 2008 at 4:47 PM
Can someone please put the daily “SL is broken and we wont fix it properly” messages back on the proper blog instead of on the status page? It’s just kidology trying to make it look like there are lesss problems than there really are.
May 2nd, 2008 at 5:07 PM
Best turn the comments off of the rudies will come in.
May 2nd, 2008 at 5:10 PM
When will money transactions work properly????
May 2nd, 2008 at 5:20 PM
I want to know why I own mainland and the parcel next to mine is smaller and has more prims? Who’s butt do I need to kiss to get more prims on my land too?
May 2nd, 2008 at 5:29 PM
Are you joking??? Endless complaints from in world customers about failing transactions that you haven’t even bothered to announce in world but have hidden away on your new secret “bad news page’ no one can comment on and you post more ‘oh so happy’ news on here about a new video tutorial???? For godsakes get real and look at peoples comments - you aren’t hiding a thing except your own total inability to cope with things…from yourselves. Your new marketing team aren’t working very well for you are they? People see right through them…guess you need to upgrade.
May 2nd, 2008 at 5:49 PM
**************
The videos are nice but wouldn’t it be a tiny little bit more important to do something about content theft?
**************
May 2nd, 2008 at 5:49 PM
***************
The videos are nice but wouldn’t it be a tiny tad little bit more important to do something about content theft?
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May 2nd, 2008 at 5:51 PM
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Just a small hint to our so everly happy linden about a requests from a lot of very sad and very angry creators who feel very much left alone with their problems and who are beeing ignored
***************
May 2nd, 2008 at 5:53 PM
Great, more useless videos when the real issues are beeing ignored.
May 2nd, 2008 at 5:57 PM
post this on a separate noob blog
so we wont be bothered with happy ignorant videos anymore when our problems are big and we are dealing with DMCA violations and we are in danger of having to lose and give up our shops completely.
At the point we are now, we really couldn’t care less about happy talk for noobs.
if the problems continue to exists the way they do the only places where those noobs can still shop in the future will be the brazilian rip sims because all the real creators will have left.
May 2nd, 2008 at 6:00 PM
yes post more of this nonsense maybe some dumb people will belive there are less grid problems now.
May 2nd, 2008 at 6:03 PM
WHERE IS SIDEWINDER
WE WANT SIDEWINDER BACK
SIDEWINDER REPLIES TO QUESTIONS HE SHOULD BE THE NEW LINDEN OF COMMUNICATIONS!
May 2nd, 2008 at 6:04 PM
aMake a video about how to deal with stolen content an on how to fill in a DMCA and how to deal with full perm spread stolen items. but no you don’t dare to do that Torley, right?
only simple happy newbie topics.
May 2nd, 2008 at 6:08 PM
“Some Webservers Not Showing Current Transaction History
[12:31 a.m. Pacific ] The reporting databases are all in synch now, so all Webservers should provide full and up-to-date transaction histories.
[9:41 a.m Pacific] One of the databases responsible for sending transaction histories to our Webserver cluster has fallen behind on synchronization. Until it catches up, only some of the Webservers will be showing up-to-date histories.
If you log in to secondlife.com, try to pull your transaction history, and come up empty, a temporary workaround (once you’re logged in) is to manually edit the leftmost portion of your browser’s URL bar. Past the double slash, it’ll look something like: secure-webXX, where ‘XX’ is some number. Try editing that to ’secure-web3′ and resubmitting to hit an up-to-date server.
The laggy database should be caught up by about noon Pacific.”
I hate that.
May 2nd, 2008 at 6:11 PM
@ carrie grant
Are you joking??? Endless complaints from in world customers about failing transactions that you haven’t even bothered to announce in world but have hidden away on your new secret “bad news page’ no one can comment on and you post more ‘oh so happy’ news on here about a new video tutorial???? For godsakes get real and look at peoples comments - you aren’t hiding a thing except your own total inability to cope with things…from yourselves. Your new marketing team aren’t working very well for you are they? People see right through them…guess you need to upgrade.
Duhh. everyone knows this but the lindens
May 2nd, 2008 at 6:14 PM
Torley, tell Katt the communications MIS-manager to reintegrate the two blogs, these two disparate blogs are a joke.
May 2nd, 2008 at 6:17 PM
Why even bother with the videos when you can’t log in to buy land and even if you could transactions are screwed up so you don’t have enough money but if you did the transaction wounldn’t go through anyways . The only thing that works 100% of the time and is truely relieable is Sidewinder .
May 2nd, 2008 at 6:18 PM
Again a nice addition by Torley but unfortunately the game is now once again non functional after the wizards played with it. Soon it will not matter about land for it will be a wasteland and it is really too bad for they had such a great environment. I feel the pain of having something that while not working perfectly at least worked, now all we have is a stuttering ill performing game
May 2nd, 2008 at 6:20 PM
Torley, tell Katt the communications manager to find the linden thats responsible for the DMCAs. The last blogpost about the DMCAs was a joke, no questions asked by residents were answered they all were ignored. Tell Kat, to tell the DMCA linden that is no proper way to communicate. He does a hell of a bad job.
May 2nd, 2008 at 6:22 PM
Oh and tell her to assign Sidewinder as her mentor, he’s a nice person, and does good on communications. Kudos to Sidewinder for the great example for every linden!
May 2nd, 2008 at 6:24 PM
why ist that horrible self proven well known brazilian ripper banned from secondlife????
May 2nd, 2008 at 6:28 PM
I AM HONEST BRAZILIAN. YOU ARE THIEVES AND TERRORIST. I NOT STEAL SKIN I AM CREATOR. I AM HONEST PERSONI NOT STEAL. THEY ARE THEIEVS AND TERRORISTS THEY MAKE ME A BAD NAME LOOK AT MY TARGA FILES I MADE THAT SKIN
May 2nd, 2008 at 6:43 PM
Well, I thought this useful and informative. Thank you, Torley.
DMCA violation commenters, this isn’t exactly the best place to register such issues. Yes, they’re important, but this is what Linden Lab office hours and support addresses are for. Please; I want such issues fixed too, but claiming that we should abandon all hope of the happier things in SL in the meantime is just not condusive.
Sorry if I’m speaking out of turn, but it’s getting annoying now. Complain where it’s listened to and valuable, not just anywhere on the ’site.
May 2nd, 2008 at 7:50 PM
Again in response to the not the right place to complain, well if there was a place for people to actually have problems solved these blogs would not fill up with off topic posts. This I do blame linden lab/research for as they seem not to care. Therefore any open space available will be filled with very dis satisfied customers most who pay a monthly subscription and a tier fee believing in the dream set forth oh so long ago. Every time we hear there will be another patch we have grown all to aware that it means the game will further degrade. And, for you who seem enamored with the TOS it has already failed one court test as boiler plate while it try’s to bind us to a set of rules there is no document binding the linden organization to anything. All we have is the promise made at the end of last year by Philip that the focus was to be on establishing a solid core engine to operate the game in a reasonable manner. All I have seen is new bells and whistles. Havok 4 showed great promise when released but it seems they have found a way to make it run worse than Havok 1 or 2 which ever we had before. Windlight is nice but not required. Voice, I suppose, is nice for those that can use it but not required. Dazzle is certainly not nice and certainly not required. Building to 4500 meters is not required and just makes the data base work harder tracking more items in a 3d matrix. Glow, Flexys. Sculptys, all very nice but not required. Content theft management certainly required but it does not seem to be enforced. Splitting the blog into 2 sections while handy for the lindens to give out information limits the replies to specific problems on the topic presented. Until a suitable forum for the intelligent exchange of information is established this topics will suffer from abuse by off topic presentations from frustrated customers. From an in world business stand point we seem to go through generated cycles of bust and boom created by the mis handled software updates. We just recovered from the last dip in sales to have another thrust upon us with what was supposed to be a memory allocation correction. One might make the assumption after the second start up in 2003-04 that this game would have stabilized by its 4th (8th overall) year. There seems to be a logic lacking in the application or corrections. If history repeats itself, and it appears it will, the game will continue to deteriorate into the morass of the twilight and have a slow and painful death. A lot of money has been invested by the investors and the customers and it will be a sad day if it comes. This all reflects back on the leadership while the good intentions are expressed there is a road paved with them.
Linden Lab until you have the realization that the customers complain because they do enjoy this game and you open a solid line of communication this will absorb the comments of many frustrated people.
I recently looked at every virtual 3D game out there and none compare you not only have the first you have, when working, the best and most feature rich experience available also the most frustrating when it does not live up to expectations.
You apparently have some very talented individuals working for you but even they are not effective without proper direction and focus
I apologize for the long dissertation on the condition of the game but since we have no place to communicate this will have to suffice
May 2nd, 2008 at 7:52 PM
I’m starting to think it’s rather pointless to read blog comments anymore, may as well disable comments on ALL blog postings so people will air their issues in the proper channels. I.E. Office Hours, support portal, their own **** blog pages, etc.
May 2nd, 2008 at 8:04 PM
How to determine mid-point of land terraforming before buying land ?
How can I deteremine if land has been moved from its default (mid-point) altitude before I buy it?
How can I know if the land has been bottomed (yet still above sea level) or it still has another 4m to go ?
Maybe I shd raise a Jira along the lines of:
Allow anyone to terraform ANY land - local to their client - in order to see the land terraforming possibilities before purchasing.
No other client would see this localised terraforming.
Perhaps all terraforming should initially be done locally anyway?
And once the owner terraformer is happy - hit an OK prompt - to have the changes upload to the server?
Non-owner terraformers - just wont get a prompt to upload.
May 2nd, 2008 at 8:35 PM
Forget all the complainers who post off-topic…
Awesome, Torley! Wow… a full two-hours worth and all on the same theme. This is great (could have used this a couple years ago before I wasted a LOT of money LOL)
Awesome job - keep them coming, keep up the great work!
May 2nd, 2008 at 8:35 PM
Ah Torley, SL is asking us to trim prims and now they have made you trim you - what happened to the flambouyant Torley we all know and love?!!
May 2nd, 2008 at 8:40 PM
[...] Torley Linden has come up with eleven more tutorial videos - find them here [...]
May 2nd, 2008 at 8:51 PM
Sorry, didn’t even watch the tuts.
Is your SL experience getting better or worse?
[ ] better
[ x ] worse
May 2nd, 2008 at 8:56 PM
Wow, such verbose bitchers!. I am having very issues with SL and feel the stability is getting better. Thanks LL.
May 2nd, 2008 at 9:37 PM
i got a idea how to fix ll laziness why don’t we for 1 week each day spam the abuse report with fix the grid and stuff like that and jsut basically spam the jira bug reporter with fix the grid its unstable fix sl etc etc for 7 days straight i mean if after a week of non stop spamage to blogs abuse reports and jira to fix the grid i guess then its officially pointless and ll doesn’t care
May 2nd, 2008 at 9:54 PM
Torley, thank you for the new batch of tutorials about land. Even after all this time I had questions.
Now, if we could just get a fix on JIRA 6110 so people stop losing their expensive dance appliances when detaching them, perhaps I can start filming again on the land we pay $$ for tier!
May 2nd, 2008 at 9:58 PM
Torley, keep on rockin! Thanks
May 2nd, 2008 at 10:21 PM
You might also mention that regardless of how careful you are when dealing with land in SL, there is always a good chance you’ll strike an unfortunate glitch & be left landless & broke anyway…
“Teeple: Oh, my. so it sounds like you were trying to take the correct precautions and just got hit with a really, REALLY badly-timed system glitch”
Matthew” I totally recognise that this was not a deliberate action on your part but I’m sure you can understand that we simply cannot interfere in private sales matters.”
May 2nd, 2008 at 10:44 PM
Agree with 30.
What use is there to watch a tutorial on how to do something when the sim is just going to roll back, rubber-band to its initial value 10 seconds later or lag out and refuse to perform the action whenever you try?
May 2nd, 2008 at 11:52 PM
Thank you Torley, the pains of SL may be big at times, but tutorials is what is in HERE, and I learned new and interesting things thanks to you!
May 3rd, 2008 at 12:12 AM
Torley, your vids are gone it seems. It gives me the “We’re sorry, this video is no longer available.” :S. Did you put hidden porn in it? I hear Google doesn’t alow that
.
Wow people also whining here. I have a better solution. If you don’t like SL, just stop playing… YAY.
May 3rd, 2008 at 12:23 AM
And now they are back. A YouTube glitch
.
May 3rd, 2008 at 12:47 AM
katt is on vacation?
May 3rd, 2008 at 1:01 AM
Great work Torley. Better late than never.
Your videos have helped me to understand the challenge of SL better.
In my Landshop I have even placed a link to the tutorials.
Btw… how can I see the default form of a Land before I buy it?
Could we have an option to see that local?
May 3rd, 2008 at 1:07 AM
This set of videos is certainly quite useful for those who recently have bought a parcel of land, typically the one or two months old premium resident.
For those in this here blog page who complain (again and again), I simply suggest they should do when the topic is appropriate. Which is not currently the case here, in my view.
And btw, SL is not working so bad as some can tell. Of course we crash more often than when using the average software, as well, crowdy places are laggy (guess why ?) etc… Now, since 14 months within SL i’ve never lost any inventory item, was never stolen any stuff, have always found builds onto my parcels neat on login… and so on and so forth
I must be an exception then
May 3rd, 2008 at 1:14 AM
@23
if there was any place we wcould go, if the responsable linden could be reached of had office hours, i’d go there inmediately, instead of posting at the blog. but the problem is I cannot. from all the lindens i contacted (IMed, contacted inworld, emailed), noone “knows” who the responsible linden for the DMCAs is and he has no office hours.
At the last blog many questions were asked but all ones were ignored. We had a plog post about this already two years ago and the problems from there up have been ignored.
There are many JIRAs about content theft and they are ignored by the lindens for more than half a year and still no answers. There is no place we can go to.
The blog is the last resort where people go to where they have nowhere else to go. If you know ANY place we haven’t tried, tell me.
May 3rd, 2008 at 1:25 AM
Great job. Any more estate level videos coming up? I’ve always wondered what those tools do exactly. (and not just yet willing to pay $1000 just to find out)
May 3rd, 2008 at 1:31 AM
Hihihi, I find the tuts also humoristic ggg
May 3rd, 2008 at 1:38 AM
can we just be able to TP on the weekend ffs?!
May 3rd, 2008 at 1:45 AM
@ DMCA- Violation. Please DMCA, this is not venting your issue anymore. This is getting to spamming the Blog and taking slots from others.
For the rest, I like the videos but the timing to do a video about land is awfull. I never have seen the delivery-time of new sims so long as currently. We are waiting already incredible long to get some new addings to our estate delivered. So please: Don’t talk about land
May 3rd, 2008 at 1:51 AM
@47 You’re just like the lindens, who cares that people lose the work they spent two years on building ther buisness are ripped down and destroyed? You obviously never had to deal with this.
May 3rd, 2008 at 1:57 AM
“Again in response to the not the right place to complain, well if there was a place for people to actually have problems solved these blogs would not fill up with off topic posts. This I do blame linden lab/research for as they seem not to care. Therefore any open space available will be filled with very dis satisfied customers most who pay a monthly subscription and a tier fee believing in the dream set forth oh so long ago. Every time we hear there will be another patch we have grown all to aware that it means the game will further degrade. And, for you who seem enamored with the TOS it has already failed one court test as boiler plate while it try’s to bind us to a set of rules there is no document binding the linden organization to anything. ”
at least he or she understands
May 3rd, 2008 at 1:57 AM
Land is a complex subject and always prone to cause residents to lose substantial amounts of L$ through mistakes. These videos go a long way in clarifying the most dangerous pitfalls.
As usual, the videos are informative and entertaining at the same time. Many thanks, Torley!
May 3rd, 2008 at 2:14 AM
@ Complainers, If Lindens spent time talking to users on the blog all day they wouldn’t be working on the grid at all. Words from the LL crew aren’t going to fix your problems, action is. And saying “we’re working on the problem” isn’t action, They can sit here and tell you what they’re doing all day if they wanted to but then what’s getting done? The Lindens are programmers, not politicians. Goodness knows they try though.
I’m an MMO programmer, if I sat and chatted with my user base all day work wouldn’t get done because I’d be fielding questions instead of coding. True LL has people to talk for them, but guess what? Not every PR person at LL knows exactly whats going on in the coder trenches. SL weather you like it or not is like every other Beta MMO out there, sure it’s not a game but it’s a persistent world like one BUT it’s content is user-created and thats one of the big things that makes SL NOT a game, how many MMOG’s out there have user-created content? Does WoW or any other MMORPG out there have User-created content thats being constantly uploaded and downloaded to and from servers? Absolutely not, that’s why SL is such a beast, that’s why SL has stability issues, that’s why SL has bugs and that’s also why when LL squashes one bug another one pops up in it’s place (other things factor into the equation but I’m not going to list them to avoid confusion).
My point is don’t expect SL to suddenly become perfect overnight, the LL coders are trying their damnedest to squash every bug, some of the bugs they have to deal with they don’t know WHERE it’s occurring yet or don’t know how to fix yet, programmers are not some kind of infallible creature, they’re human beings, prone to make mistakes, but they learn from them.
Ok I got off track from my original statement but I had to get it off my chest. Have a nice day.
May 3rd, 2008 at 2:48 AM
As always, Torley, thanks for the vidtuts. I don’t always remember to check your YouTube page, so having them here on the main blog brings them to my notice much sooner.
@ “DMCA Violation”: you have posted seven comments under that name (so far), at: 6, 7, 8, 10, 13, 19, and 20. I presume you then went for a tea break and came back, having decided upon a new name, because “DMCA is a lie” then followed your pattern by posting three near enough consecutive comments, at: 43, 48, and 49. That’s ten comments in total, all on the same subject, to date.
As to ‘happy talk for noobs’ (yes, I’m still addressing you, DMCA-person) please do not denigrate the thousands of residents, both new AND old, who learn new things from Torley’s tutorials. We don’t ALL know the ins and out of every button and every shortcut and every option in the client. Even those of us who have been here for quite a while find out things that we never knew from these tutorials.
OK, so you’re pissed off. So are a lot of SL residents. I get that. I’ve been pissed off, too. I’ve lost money, I’ve lost objects, and the new RC crashes all over the place for me. But you’ve taken away the possibility for nine other residents to voice their views on this blog, be they thanking Torley for his vidtuts or airing valid complaints about in-world problems (yes, whether they get answered or not; I’ve learned a lot about in-world problems just from reading the comments on these blog posts. Well, the sensible ones, anyway). I don’t expect it’ll end there, either, because you’re bound to post another three or four comments calling me and others who have thanked Torley for this blogpost “Linden lovers”. That’s the kind of puerile comment I haven’t seen since I was in junior school, and quite frankly it makes you look rather silly.
May 3rd, 2008 at 3:16 AM
Why is everyone badgering Torley. He has nothing to do with in world difficulties or problems. Can’t remember his exact role at Linden Lab but I know he doesn’t do fault findings. As you hear in most of vids “I have asked about this and hopefully it will become avaliable in future realeases” Give the guy a break…SHEESH!
Once again Torley, thanks for your vids.
May 3rd, 2008 at 3:17 AM
Torley
Could you make a video tutorial about making video tutorials?
And maybe a supplemental one about how you optimize them for Youtube?
May 3rd, 2008 at 3:42 AM
Just one point again.
DMCA is a lie said :
“The blog is the last resort where people go to where they have nowhere else to go. If you know ANY place we haven’t tried, tell me.”
I suggest you try the real world sometime… that would do far more quiet blog pages
May 3rd, 2008 at 4:00 AM
Its time
May 3rd, 2008 at 4:01 AM
For me
May 3rd, 2008 at 4:01 AM
to post a few
May 3rd, 2008 at 4:02 AM
blog entries for you to enjoy
May 3rd, 2008 at 4:11 AM
This blog is about land - Has anyone pointed out that the full world land map has been “broken” for awhile now (when you zoom out to the maximum altitule) ? It never rezzes fully, you have to zoom into regions like Corsica, Gaeta (the new continent) or the U-shaped Southmainland to even see them at all, and there seems to be a MEMORY LEAK when you have attempted to rezz significant amounts of the world map… The memory leak crashes my viewer eventually after these activities
Has anyone else had these problems ?
May 3rd, 2008 at 4:12 AM
@24 Coventina Dalgleish.
I do believe that you are complaining here because you care. You feel like we’re not listening, not responding, not fixing fast enough?
I suspect that one of the reasons so many of you appreciate Torley and Sidewinder - and yes, I do ask for, and appreciate, their guidance - is that Sidewinder, for instance, is working on, and so able to discuss with you, things that impact you directly. And when he blogs, he sticks around to talk.
Is that accurate? What about the rest of you, what is it about Sidewinder that makes a difference?
As for making things better, I hope that eventually you’ll feel that it also makes a difference to have me here, embodying Linden Lab’s *commitment to listening*.
If I could make everything work just the way you want it, right now, I would.
But in the category of things I can help with, I do hear that you don’t like not being able to comment on the Status Reports page. I’m working on it.
What I can do, and what I’m committed to doing, is listening to you, and I hope that over time you will see real, practical benefit in that.
I know you’re not feeling patient, I’m not such a patient person either. But I do love Second Life, and you have so very much to be proud of in making it, all of you. You may not see it often enough, but “the Lindens” do care. Very much.
Edited to add: @139, thanks for pointing it out, I haven’t forgotten, and I am working on it. — Katt
May 3rd, 2008 at 4:39 AM
Thanks Torley at least you care for residents. =)
BTW @ Katt
and open a blog for yourself called “blame it all on Residents” so you can relax… 
why dont u open a blog called “blame it all on Lindens” or “blame it all on servers,database” etc. so we can relax
May 3rd, 2008 at 5:28 AM
Hi,
Al those tutorials should be avaialable in the Second Life client (in game user interface) next to or around the exact options, not standalone somewhere in the web.
Have Fun,
shaq
May 3rd, 2008 at 6:14 AM
Katt@61: Sidewinder doesn’t just talk… he listens, in-world as well.
I’d say that the lack of response since the Lindens abandoned the forums many moons ago is probably 80% of the problem, and what leads people to gripe about everything under the sun here…
May 3rd, 2008 at 6:53 AM
@63 Katt
Sidewinder doesn’t just listen, or talk, he interacts. he doesn’t ignore questions, even if they are ‘annoying’ or have negative comments.
When he gets a question (both positive, negative or frustrated) he does his best to explain why or how he came to certain desicions/constructions and why some things can or cannot be fixed easily and what the reasons are.
He tries to make people understand what is happening, and is honest about why some things went wrong he never gives the ‘evasive answer’ or ignorance. Some lindens ignore all difficult (on topic) questions and out of all 150 mostly worried comments just reply to the two positive ones. That comes across very ignorant.
Even after having months where people could try out their items in havoc4 (what everyone should have done and he asked for several times), he still doesn’t get mad and is there to help those who haven’t done so or didn’t know and helps them to adjust the grid the way all the residents are satisfied and things work again.
He asks people whos (technical havoc4) question he cannot fix easily inworld to IM him and actually comes to help to see if he can adjust the havoc4 settings some so everything works as good as it can again.
He often answers questions which are off topic (like the guy who was banned), he does his best to help you find an answer or a place to go to.
No ignorance, no evading bad things, no ‘political games’ or imago, just plain honest sidewinder answers.
May 3rd, 2008 at 7:20 AM
@64 - @65
So why are you here then ? Simply go to where the land seems green to you.
Frankly, if i were saying as #65 : “No ignorance, no evading bad things, no ‘political games’ or imago, just plain honest sidewinder answers.”… that would be a final farewell.
Is it the case ? Certaintly not - that is also as stated by him/her some “political game”, isn’t it ?
May 3rd, 2008 at 7:23 AM
@ FireFox Bancroft
Are you so obtuse to say that we must search out Lindens (when they dont even show up for their OWN office hours) to express our dissatisfaction? Just beacuse YOU can accept the fact that this platform is failing miserably, doesn’t mean others will… If office hours are YOUR way of saying to everyone that is your time to vent; well, I have to say that is very shallow thinking. Sure, limit the time when people can complain about the malfunctioning platform, sheesh…. Maybe some need a 3rd life where everything works and no one complains… (sure, I would enjoy a working world also, but to the fanbois and gurlz; If people DON’T complain; how does anyone know it’s broken?) LMAO
May 3rd, 2008 at 7:30 AM
@ mallory
You OBVIOUSLY have not much USD invested in this platform like some of us (and if you do, you don’t care about money ;). I have about 10,000USD invested in this platform, and I cant simply “walk away” like you suggest. I am a content creator and part of SLDEV. I create content that is purchased on a daily basis. If I could simply walk away, I would. But I have now greated a small empire that requires my being in world 10+ hours a day. To ALL the complainers about us whiners; Here is a block of cheese to go with my whine
(insert picture of cheddar cheese wedge here 
May 3rd, 2008 at 7:33 AM
KATE or TORLEY logins are failing i tryed to upload a bloody texture and it errored AND THERE IS NO IN WORLD NOTICE NO BLOODY BLOG OR GRID ENTRY THIS IS UNACCEPTABLE!!!!!!! kate is failing in her new position this is just SICK!! THIS PLATFORM IS NOT A GOOD BUSINESS INVESTMENT !!!!!!!!!! WE WANT WARNINGS WE WANT THIS FIXED ITS BEEN 2 MONTHS NOW OF DAILY ISSUES!!!!!!!!!!!!!! SL RESIDENTS AND BUSINESSES ARE ANGRY!!!!!!!!!!!!!!!!!!!!!! VERY VERY ANGRY DO U SEE US RED IN TEH FACE OUR BLOOD IS BOILING AND ANGRY AT LINDENS FOR MESSING WITH OUR INCOMES OUR INVESTMENTS and OUR WORLD!
SHOW US U CARE AT LEAST INSTEAD OF MAKING THESE EMPTY PROMISES DAY AFTER DAY WE WANT WARNINGS WE WANT THIS FIXED WE WANT YOU TO LISTEN!!!!!!!!!!!!!!! and YOU TOOK AWAY TH COMMENTS ON TH EGRID SCREWUP ANNOUNCEMENTS AND KATE SAID IN THIS BLOG THAT WASNT GONNA HAPPEN JUST ANOTHER LIE
May 3rd, 2008 at 7:36 AM
I’d love to be at my land right now and watching those vids.
Unfortunately, I couldn’t TP back home while I was still online and now after a restart, I can’t even log in.
Well, the usual weekend business.
May 3rd, 2008 at 7:39 AM
As stated above, Wher the freaking heel is the info I need!!!!!!!!!!!!
As much as I love SL, and how things have began to improve or so I thought………its just typical not to be able to log in and I cant even navigate to whereever some bright spark at LL decided to hide the info on how screwed the grid is….. Nothing new, they probably havent even got off their spotty arses to do anything about it. I know it does no good to rant here but sometimes Linden Labs attitude just makes me want to SCREEEEEEEEEEEEEEEEEEEEEEEEEEAAAAAAAAAAM
May 3rd, 2008 at 7:41 AM
I am certainly CURIOUS and CONFUSED. Though for me it is a different question. It is Sat, 5-3, 7:40 a.m. SLT. My Viewer Status Section shows only status from yesterday, ONLINE and 47,671 inworld (that number has not changed in 20 min), the Status page shows the everything fine, but the SL Homepage shows Down for Maint.
So, I am CURIOUS and CONFUSED as to the point of any sort of status updates, grid status page, or statistics on the Viewer Login page if they are not used, and do not agree.
I keep wanting to believe that communication is getting better, but it seems it just becoming more One Way, with no feedback from residents and no accurate info coming to us.
How about it LL, use the tools you put in place, so we can have at least an idea whats going on.
DRD
May 3rd, 2008 at 7:48 AM
DR we can but dream, who knows how those linden minds work?
I got online after trying for over 30 mins, no thanks to LL for supplying any info as to why. I wonder if the effort is gonna be worth it, will I be able to tp, build, rezz anything or even risk buying something?!!!!!!!!!!!!!!
May 3rd, 2008 at 7:49 AM
“User-created content”
The greatest myth on SL client bugs. What has user created content to do with a client software which fails to render correctly on a Linden created, bare of any “user created content” island under a Linden created windlight sky?
@ Torley
Keep on rocking, you are my hero!
@ Katt
It´s not only the impression of LL not taking care, it is the way of throwing things on the community and the result of that which matters.Atmospheric Shaders are the best example. It is something developed by outsiders for a few people on highest end machines and it is PLAIN UGLY, kills hardware, performance and is completely unusable for at least 50 percent of the community. This is not a sign of “taking care” at all, taking in count that the 12-15 frames per second average performance (Linden statistics) BEFORE the introduction of Windlight MUST have been known at LL:
Sidewinder and his team not only communicated very well, they TOOK CARE. They LISTENED. And they ran a great betatest program on the beta grid before they evenn thought of pestering SL with even more bugs while the old ones get buried unresolved on the JIRA.
That´s the difference.
May 3rd, 2008 at 7:49 AM
Thank you, Torley. Your videos are always helpful and concise. I also enjoy your fun personality!
May 3rd, 2008 at 7:50 AM
@ Katt Linden - who said - As for making things better, I hope that eventually you’ll feel that it also makes a difference to have me here, embodying Linden Lab’s *commitment to listening*.
Depends on what you do Katt. How about going back through the blogs and looking at THE NUMBER 1 complaint - lousy communications. The only company I know of with a worse record of accurate, prompt communications is Charter Communications and Lady, you don’t want to be mentioned in the same sentance as them.
And yes, we gripe here because we have no place else to even attempt to communicate with LL were other see it.
and Sidewinder, what makes the differenece about them???
He communicates, he takes time to look at responces, he has been known to actually try to get things fixed or to pass on known problems to operations etc. He seems to care about SL beyond the job.
Maybe thats the problem, maybe to us it is our world and immagination, but to most of LL, its just a job.
DRD
May 3rd, 2008 at 7:54 AM
doesnt the teengrid have their own blog? I mean all these whiners cant seriously be adults can they?
and on topic, video tutorials kick ass as always
May 3rd, 2008 at 8:00 AM
I think Torley, Katt and a few other Lindens actually read the hiring culture notes at “http://lindenlab.com/about/tao” and took them to heart. Keep it up!
As for the others… well, maybe they missed the memo.
The Tao does say to stay focused and do your work!
30/70 odds anyone?
May 3rd, 2008 at 8:02 AM
Another lurker heard from > Bary Reiter
May 3rd, 2008 at 8:43 AM
[...] Visto en: [SL]BlogOficial ,SLPros [...]
May 3rd, 2008 at 9:39 AM
Since technical issues are now off of the blog page and apparently closed for comments are any *real* issues going to be addressed here?
I would like to see an official statement from Linden Lab concerning claims that compiled scripts can be extracted from any item, regardless of permissions.
Rumor or truth? And if true, when is a fix expected.
May 3rd, 2008 at 9:47 AM
@4 You asked:
4 None Says:
May 2nd, 2008 at 5:20 PM
I want to know why I own mainland and the parcel next to mine is smaller and has more prims? Who’s butt do I need to kiss to get more prims on my land too?
Answer:
Watch the video called “Region & parcel prim limits”
May 3rd, 2008 at 9:51 AM
When does the DVD come out?
May 3rd, 2008 at 9:54 AM
It just feels like you’ve put all the daily grid problem posts on a page without a link to try and sweep things under the carpet? And have not enabled a feature on that page for anyone to comment.
I don’t think that was a good idea. Now people either don’t know what is going on because there is confusion as to where to look, or their even more frustrated because it feels as if they’ve been silenced.
May 3rd, 2008 at 10:46 AM
God I feel sorry for Torey and Katt, and the residents that really care about SL, to the rest I deticate the song “The Sound Of Silence” by Simon and Garfunkel
Hello darkness, my old friend
I’ve come to talk with you again
Because a vision softly creeping
Left its seeds while I was sleeping
And the vision that was planted in my brain
Still remains
Within the sound of silence
In restless dreams I walked alone
Narrow streets of cobblestone
‘Neath the halo of a street lamp
I turn my collar to the cold and damp
When my eyes were stabbed by the flash of a neon light
That split the night
And touched the sound of silence
And in the naked light I saw
Ten thousand people maybe more
People talking without speaking
People hearing without listening
People writing songs that voices never shared
No one dared
Disturb the sound of silence
May 3rd, 2008 at 10:50 AM
These video’s are nice if you are a land owner, but I think the number of people interested in investing in land has taken a dive over the last month or so. Anybody else noticed that we have not seen any statistics for a while. I’m sure the reason for this pretty obvious. It seems to me that in my travels (when TP is actually working) I meet less and less ‘real’ people. About 50% of the time that I go to a location with a group of green dots, they are all camping bots. The videos were also filmed in dazzle, so even in the hi rez versions some of it is unreadable.
I see that Torley has used the Avatar Rendering Cost.. and now looks like a noob that I wouldn’t give a second glance too. If this is another example of LL’s ‘progress’ then it’s a sad day. Oh yeah, and while I am on the subject of the Avatar Rendering Cost.. way to go LL, you have now given the griefers another tool for them to optimize their bots for maximum disruption.
May 3rd, 2008 at 11:17 AM
I do appreciate the videos. I know they are there and I can look for them if I have a question on how anything works, and they seem to be very thorough in explaining how even the least of things work.
Katt, since you asked, there are many things that go wrong, and there is now no place to mention them or to ask about them. For example, there has been for me and a friend a new spate of freezing and getting kicked off, mostly a couple of nights ago, when we normally rarely do, yet there was no place for me to mention this, or perhaps read someone else mentioning it.
If I wanted to mention it, it would be largely to (a) make sure the Lindens know about it, (b) see if others were experiencing it, and (c) see if someone else mentioned something I could do about it.
But the blog entries about things that don’t work have been moved off on their own page, and I have several concerns about that:
1. I notice that there IS a button that says “leave a comment,” but it doesn’t lead to anything. Does one have to be a member of the Second Life Grid in order to access that? In other words, a corporation or other institution? Do they get to comment?
2. I like to look at the whole day’s blog entries before I log on, to see what my customers have been dealing with. Even if something has been “resolved,” it could have affected them earlier, or could not really be resolved in some way; in any case, I like to get the bigger picture.
But that is difficult with the place where these blog entries are now, requiring you to behead or chop the feet off the url in order to get to those places.
And by the time you log on, some of what went wrong earlier in the day is no longer visible on the sign-in screen, so that you have to do that surgery on the URL in order to find out what happened that day. (Not a huge thing, but still an inconvenience.)
3. Why is it on the Second LifeG rid thing anyhow? That is for corporations and the like. What about us? Was that just the handiest place to put it? Cause that doesn’t leave a good feeling at all.
I recognize that it is not wonderful to have 150 people immediately screaming on those blog entries about things that aren’t working, from a PR point of view, but perhaps there could be another place where people could give their feedback, however negative, as well as to provide their experiences (often helpful to other residents), or ask questions.
As it stands, this is still the only place to do it. Just telling people to never post about grid problems isn’t going to work very well, as people still will, in the wrong blog entries; and it increases the frustration levels of the residents with problems regarding things that aren’t working.
The the things we CAN talk about on the blog often seem so inconsequential compared to the fact that a person can’t log in, or whatever, just makes people even more frustrated, because they are allowed to talk about positive things, but are muzzled when it comes to difficulties with actually using SL.
This is particularly important of late, as there have been an unprecedented number of grid issues in the past month or so.
Since actually using SL means more to most people than this or that feature discussion, that makes frustrated users angrier. It just comes off as permission to talk bout chirpy or relatively chirpy things, but never about important problems.
So I think the blog entries about broken things need to be in a place where people can comment, and also in a place that is for regular residents, not for real-life corporations and institutions. Having it there gives the impression that those people the only ones who really count.
(As for the DMCA issue, I would say the rumblings - and not just from that one person - indicates it’s probably time to address this issue with another blog entry on it.)
Thank you for listening and sincerely soliciting our feedback, Katt!
coco
May 3rd, 2008 at 11:34 AM
Sorry but I too have to say I don’t appreciate LL cutting off all forms of communication between themselves and their customer base. Keeping us in their world to speak up will only lead us to publicly speak out on our webs/blog and to the media. TP’s are not working correctly. Second Grid = talk to the hand.
MarCat
May 3rd, 2008 at 11:39 AM
I believe the comments posted against Torley for making the “Tip of the Week” blogs are uneeded..
Sure there are sim issues, and grid bugs - however the comments about them are irrelevant in this blog posting. If you comment in this blog, keep it on topic and thank Torley for maintaining positive and helpful, while most of you are being pessimistic.
May 3rd, 2008 at 11:58 AM
Verdana@66: I think you’re reading something into my post that I don’t believe was there when I wrote it. Sorry if something you read in my words led you astray, but I wasn’t intending that message to be seen as some kind of attack on Katt or Linden Labs… please take it as nothing more than praise for Sidewinder.
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