[Resolved] Database, asset server issues.
Saturday, April 26th, 2008 at 2:15 PM by: Chiyo Linden[RESOLVED 10:00 PM PDT] These issues have been resolved. Thanks for your patience.
[UPDATE 8:38 PM PDT] We are still trying to nail down the problem. Thank you for your continued patience.
[REOPENED 6:25 PM PDT] We are currently experiencing some Asset Server Issues and investigating the cause. Updates will be posted here when we have further information. Thank you for your patience
[RESOLVED 5:00PM PDT] Everything should have returned to normal by now as the repairs have finished. We apologize for any inconveniences you may have encountered during this time.
[UPDATE 4:00PM PDT] We still have not gotten word on the status of the repair. We apologize that this is taking so long. We hope to receive word soon.
[UPDATE 3:25PM PDT] Our vendor has dispatched an engineer to the facility. We are waiting for them to complete the repairs so we can bring the system back up to full speed. You may still notice intermittent problems until those repairs are completed. Further updates to follow.
[UPDATE 2:40PM PDT] The problem has been traced to a faulty piece of equipment and we are attempting to have repaired or replaced. Once that has been done things should return to normal. We will keep you updated on our progress.
[2:14PM PDT] We are investigating intermittent database and asset server issues. These may affect logins, teleporting, viewing scripts/notecards, and rezzing items in world. We are aware of the problem and working to isolate the source. We will have updates as we have more information. -Chiyo
April 26th, 2008 at 2:20 PM
Hello :_)
is nice you tell us on the Blog / however I believe that an in-world announcement would be greatly welcomed as well
other than that / thanks :_)
JaayR Cela
April 26th, 2008 at 2:20 PM
Thank you for letting us know in a timely fashion though I didn’t have to read this blog to realize we are having issues inworld. Good luck <3
April 26th, 2008 at 2:21 PM
not you lindens found the problems. us users found it.
just check here:
http://blog.secondlife.com/2008/04/26/reminder-support-portal-maintenance-tonight-6pm-midnight-pst/#comment-602672
you should recognize it really before the userbase do. get your monitors
ready. get some smart snmp guys for your nagios.
lol
April 26th, 2008 at 2:23 PM
It is good as long as the comment is open. I don’t feel the rage.
April 26th, 2008 at 2:23 PM
Get a clue!
If you were actually researching you would realize this is a recurring problem, and stop patching the problem for a few hours, and actually fix it.
This is ridiculous.
April 26th, 2008 at 2:24 PM
This is always happening is second Life. What happens to the poor old people who are actually paying as a member! Good luck solving this one!!
- Kieran.
April 26th, 2008 at 2:24 PM
JUST another SADDDDDDDDDdd old day in SL for the weekend LL, last night was bad enough and no my sister has no clothes on and can’t put none on either and all you got to say is we are working on the issue , well you all have been working on the issues since when Jan , 08 and still nothing is FIXED . GET OFF YOUR LAZY BUTTS AND START TO WORK ON THE MAJOR PROBLEMS IN GAME , INSTEAD DON’T BE DOING FACELIFTS ON THE WEBSITE AND BLOG
VERY UPSET PAYING MEMBER
April 26th, 2008 at 2:25 PM
Kudos to the Linux Users group who warned each other in world that problems were occurring.
Funny that, in world warnings are actually quite useful.
April 26th, 2008 at 2:26 PM
GREAT !! It’s the first time that we have these problems !! … The only thing that work always well there is our payments for tiers !
April 26th, 2008 at 2:29 PM
Wow, is the asset server down?
This must be the first time this ever happend to SL?
Maybe you should change from Commodore 64 to Commodore 128?
April 26th, 2008 at 2:32 PM
Ok, you are aware that this is getting ridiculous do you?
Instead changing CEO, bringing in GLOW in LSL, and all minor stuff like that try do something with freekeen asset server as it crashes more than windows itself…
April 26th, 2008 at 2:33 PM
maybe you guys should look into spending more than $20 for the hardware you are running the asset server on, ya know, just a thought.
April 26th, 2008 at 2:33 PM
Ho hum, another weekend of SL blues
April 26th, 2008 at 2:34 PM
I am very worried about what is going to happen to my house right now, I put it down prior to reading this post and then I picked it back up, but it didn’t go into my inventory and it seems as though it is still down on the land (but now invisible, because I can’t leave the area my house WOULD be in) so have I lost my entire house for good because of these problems? I hope not.
April 26th, 2008 at 2:35 PM
**For those who pay**
Hmmmm maybe you shouldnt pay if you stay so unhappy? Problems are going to happen….. so why are you paying for something that you obviously dont think is worth it? Im sure i will get some hard remarks for this but think about it, seriously! You hollar, complain about loosing money, being a paying customer and getting “crap” in return. D O N T P A Y!!!!!
**For those who dont pay**
Is this sl necessary to live?? I think not, yes its fun and addicting, hell Im addicted too, im on here every moment when I am not at work during the week and all weekend when sl is working. But seriously venting hateful smart**s remarks just because you cant get on????? WOW! It’s a scary thought that a big percentage of people on sl are in the age range of their 30’s (at least that is what i have been told) and act that way
At any age really……
April 26th, 2008 at 2:35 PM
*Yawn*
So moaning and whining will help? Since when? And a Commodore 64 didn’t even have a hard disk. I still *have* one in working condition.
April 26th, 2008 at 2:36 PM
@7 “JUST another SADDDDDDDDDdd old day in SL for the weekend LL, last night was bad enough and no my sister has no clothes on ….”
Dam, And i can’t TP to see her!!
April 26th, 2008 at 2:36 PM
Pffft have had problems reading , Saveing scripts and haveing items revert to older versions ALL day long now.
Your just now starting to see this lol.
April 26th, 2008 at 2:38 PM
Thanks..for letting us know but I really believe “inworld” notifications are very important..for everyone..and I agree..stop “tweaking” the pretty bits here in SL and get the foundation steady..
April 26th, 2008 at 2:38 PM
Teleporting is already working again and it hasnt even been 10 minutes, you people are wayyyyy to impatient!!!
April 26th, 2008 at 2:38 PM
however, this usually is a recurring problem on the weekends, it start friday evening, lays low for saturday, and all of a sudden pops up again saturday night..
really od…
oh, i know, maybe it has to do with user/server load relations?!
yeah, take a look at that
April 26th, 2008 at 2:39 PM
@15 - Rhonda Nessen
Thats because you never actually tried to build something in sl, or write more than 2 lines of LSL…
If you are stucked with project with 218 prims, and 3000 lines of LSL code, you wouldnt be so calm, and trying to sell us that stuff you do..
“oh if you dont think life is fair - kill yourself” thats your analogy for this right? oh how mature isnt it
April 26th, 2008 at 2:40 PM
pathetic incompetent techs…. please do us all a favor a FIRE THEM! 6 weeks of servers that beak down daily should wake you all the HELL up FIX THIS ISSUE ALREADY!
April 26th, 2008 at 2:41 PM
Think it’s fair to say that SL is fundamentally broken by design because this has been ongoing for so long now. I can’t see there being a stable robust virtual platform with the richness of SL until we see a competitor come out with a better design from the ground up. Maybe Sony’s Home might evolve into something worthwhile.
April 26th, 2008 at 2:43 PM
@15 , shut up , I pay to have good service which in the past 3 yrs being in game we did till they lefted dmc , zyngo , and started to update more , bring in game like a new sun dumb things , because you NON PAYING MEMBERS WANTED THIS OR THAT , I pay because if I don’t I lose my 2 sims I own . So before you know all the details I would advice you to shut the heck up , put a sock in your mouth and chew it up . If you don’t pay for SL , I feel you don’t need to complain about the poor service in game . PLAIN AND SIMPLE . SHE IS STILL NUDE AND STILL CAN’T PUT CLOTHES ON LL PLZ COME ON NOW FIX THE PROBLEM … Quit eating donuts and drinking that nasty vendor coffee lmao
April 26th, 2008 at 2:44 PM
when are we gonna see the light at the end of this tunnel.. 3rd time in less then 24hrs that i know of, and the first time cost me 2hrs worth of scripting and ghost prims stuck in the sim… which are still there o.0 come on guys if the hsptl systems I work on all day did this i would be out of work, and the company would be out of biz X(
April 26th, 2008 at 2:44 PM
@22 lmao I have built things and scripts
from 22…..”oh if you dont think life is fair - kill yourself” thats your analogy for this right? oh how mature isnt it”………..
WHAT??? are you serious?? lol
April 26th, 2008 at 2:44 PM
Ohhh, i thought i was the only one having trouble (since 4 hours ago..)
April 26th, 2008 at 2:44 PM
Trouble is people in RL not doing SL better. Just making R$.
April 26th, 2008 at 2:44 PM
I should also add that abuse reports are going to have a tendency to fail because the database is down. That isnt a good thing to have happen.
-Liny(TG)
April 26th, 2008 at 2:45 PM
Multiple studies have been done in the MMO feild that suggest that it takes roughly 50,000 PAYINGsubscribers at that usual 14.95/mo mark just to break even. Now, we have LLthat might be lucky to have 1,000 paying members at 9.99/mo. So, when are you guys finally pulling the plug? lol
April 26th, 2008 at 2:45 PM
Even the competitors have the SAME EXACT PROBLEMS. Hell even IRC networks have the SAME EXACT PROBLEMS. So please people shut up already. Wake me when the Lindens stop running bit Torrent seeds on the asset servers. Thankies.
April 26th, 2008 at 2:47 PM
Monthly fees isn’t the only source of income that LL gets. Even from basic members they get a nice wad of cash from the Lindens I earn and later sell on LindeX. So please shut up again, tired of the ignorant whining.
April 26th, 2008 at 2:47 PM
i really wish you would play this game instead of just takin our monies.Maybe then you would know just how we feel when your system goes down and we spend countless hours attempting to get in and you dont say a thing. But not to worry you’ll most likely send us a questionier asking us if the service got better or not.this is one unhappy camper.
April 26th, 2008 at 2:47 PM
@32 <<< NON PAYING MEMBER THAT IS WHY he/she said shut up … NO US PAYING MEMBERS AREN’T GOING TO SHUT UP ….. DEAL WITH IT WE PAY TO BE IN THE GAME YOU ALL DON’T SO YOU NON PAYING MEMBERS SHUT UP
April 26th, 2008 at 2:48 PM
Just downgraded my account to the free, i will NOT pay for this any longer. i will sell my land and NOT pay any more TIER, i’ve had it with SL !!!
April 26th, 2008 at 2:49 PM
i don’t pay but as a pro scripter i pay my living from the jobs i do in LS. i fear the bad performance head me into another direction sooner or later. in fact: the most LL techies who don’t do their jobs should fear for their positions and also the rest of the LL should fear for the future of LS.
hipihi is upcoming, twinity is upcoming othe MMO’s will follow. the time for LL gets shorter. they now should find the right pace on the market or it will close at the end.
as a unix/linux engineer since some decades i don’t like to switch to something else with no linux support. my only escape direction might be cobalt, a http://opencroquet.org/ split and/or http://opensimulator.org .
LL, really. we all cook with water. ask for help is nothing you need to feel ashamed. but actually people starts laughing at you. that means,
they don’t take you and your efforts not serious anymore.
April 26th, 2008 at 2:49 PM
@ 27 oh yeah LMAO
like what? llOwnerSay (”You are beautifull and smart girl”); right?
point is that facelift of website and blog is more important than asset server that HOLDS EVERY TINY LITTLE ITEM IN WORLD.
So thats normal?
and whats wrong with my example?
well if you dont like it, kill yourself, same as yours “if you pay, dont pay anymore, if you didnt you dont have any rights to complain” you think yours is better…
April 26th, 2008 at 2:49 PM
Shopping List for the New CEO:
1) Stabalize the platform.
2) Stabalize the platform.
3) Stabalize the platform.
Miss anything?
April 26th, 2008 at 2:52 PM
By the way… I am naked too… sob
April 26th, 2008 at 2:53 PM
This is just getting overly lame. This place has declined, steadily for over a year. And every damn day “something” simply doesn’t work. Every weekend there are huge issues. We complain because unfortunately there is no other place like it currently and most if not all of us have invested time and money here. This is a cascading failure in front of our eyes. And no amount of contunued failings and or customer complaints on the issues that matter, seem to be heeded. Sickening.
April 26th, 2008 at 2:53 PM
6 weeks of servers that beak down daily? Please check back the log until end 2006, when i lost 150 USD when the asset server broke, so unfortunately these ‘Issues’ are here since forever.
Linden Labs never refunded that money btw, although admitting it was due to an error in the software a year later that assets went missing from the database -.-
Basically simplified it’s like this: You give me stuff, I throw it in the ocean and say to you: Yeah, sorry it’s gone, but do not blame me, because i have a paper here that says that you cannot blame me for it. Would you punch my face, or? Well, i would and make you pay for every penny i lost.
So this papping and nursering, without actually being decisive and totally ignoring the losses of the residents, is building no goodwill.
I think now would be a good time for M Linden to step in and do something about the prolonging asset server issues.
April 26th, 2008 at 2:56 PM
Ho Hum……..used to be that my morning routine was
Get out of bed
Make morning coffee
Log in to SL and relax with coffee
For the last month or so it has been -
Get out of bed
Make morning coffee
Check blog to see which issue it is this morning for why I can’t log in
Find something else to do
/me cries
April 26th, 2008 at 2:57 PM
um, is an incapacitated IM facility inworld an asset server issue? i can’t seem to find my IM window, at least not since the new viewer update. it just doesn’t show if i click
or is there a gagging order on me and my inworld gobbinesses?
April 26th, 2008 at 3:00 PM
OK so that is why it is impossible to get dressed then *grins*
Yep, SL keeps this girl naked at the moment *laughs*
Why wasn’t there an in-world broadcast about the asset server failure ?!?!?!?!?!
April 26th, 2008 at 3:01 PM
oh yes… forgot one thing… ™ !
April 26th, 2008 at 3:01 PM
yeah i like it too when you allow comments. thank you.
now i have a very diff experience than most it seems. sl has been getting better. i have not had a crash in several months. i dunno if it’s cause i have a decent machine (like $600, but put together myself) or if it’s the “pipe” i have (fibre optic - way fast). but sl works very well for me. graphics and bandwidth always set to absolute max
in case i do experience tech difficulty, i switch to rl and have a martini! LOL, usually that tech issue is my scripting!
thanks LL, i am cruising along and you guys have given me an opportunity to make additional income. i find it hard to fault you on that!
*looks for olives*
April 26th, 2008 at 3:01 PM
Now we are experiencing crashed every five minutes! Is someone actually running SL these days?
April 26th, 2008 at 3:02 PM
the asset server broke??
O RLY ?
April 26th, 2008 at 3:02 PM
It’s fun watching payers ask non payers to shut up. They don’t want us pushing to make things better. Sweet things…
April 26th, 2008 at 3:06 PM
My point is that even non-paying monthly members also contribute to the income that LL gets. Like people who buy and sell Lindens on LindeX. So just because some of you folks own land and pay tier every month doesn’t make you superior to everyone else.
April 26th, 2008 at 3:06 PM
Bitch slappin! Yayay! Reading the hissy bitchy comments can be more fun Than SL these days. So please boys and girls, give us more *Nurrnurrdeenurrnurr* posts
April 26th, 2008 at 3:07 PM
…and I am bald…..
April 26th, 2008 at 3:08 PM
hugsalot, yes. that’s me buying clothes and renting a bit of sand and beach. And I have a voice.
April 26th, 2008 at 3:10 PM
All those so-called “issues” are annoying enough, but why oh why do they have to stirr up some kind of paying vs. not paying customers fight?
Of course I see that it is especially hard for people who pay fees every months instead of buying L$s just when they need them. But it is not the fault of the basic accounts that LL(tm) hardly values the premiums. I think such thoughts only poison the atmosphere… and speaking for myself, if I see a business owner demanding restrictings on basic accounts, I’m really not inclinded to support their business as a customer, but go find another shop.
April 26th, 2008 at 3:11 PM
omg all my groups disappeared……come on lindens,u had 3 days already of failures,fix it,no excuses anymore
April 26th, 2008 at 3:12 PM
…and please realize that Havok4 has only brought havoc. Some say that sims crash less…well, I don’t know about that, but I do know that if that is so, then it has been at the expense of just about everything else experience-wise have become worse, much worse. More lag, much jerkier movements, harder to control camera, a lot of scripted things not working…I could go on and on….
April 26th, 2008 at 3:12 PM
“The problem has been traced to a faulty piece of equipment and we are attempting to have repaired or replaced.”
Oh please , don’t try to “repair” it … just change the blown up hard-drive , instead of try to find the right turnscrew and fiddle around for hours..
And no , these is not sarcasm , if I look at what happens the last months I really start to think you guys really sit there and try to do such things..
April 26th, 2008 at 3:13 PM
yes totally agree
April 26th, 2008 at 3:17 PM
more and more and more database asset server issue ……
…………………………………………………………….
SL is now running at 50% of the time but i pay for 100% and is expelsive for this bad quality of service !
I propose that all SL men and women post in games blogs how SL run every very well
April 26th, 2008 at 3:18 PM
To those who sit here and complain about the issues. Why are you still using the service? Those people who are Premium Members have a choice to stay or leave if your unsatisfied with the service than leave. Let LL / SL do their job as they always have been. I’m surprised LL hasn’t came out with the ToS to where people who keep complaining they get suspended or banned as I’m sure they are annoyed by complaints they do receive when they would rather hear how to make the product better or at least try too. People there is a First Life and last time I checked it’s not that reliable as Second Life
April 26th, 2008 at 3:18 PM
“We are investigating intermittent database and asset server issues. These may affect logins, teleporting, viewing scripts/notecards, and rezzing items in world.”
We have this message all week now ! The problem is resolved, and the problems come back…..
April 26th, 2008 at 3:20 PM
Good that comments are open…
Better to let the anger out than try to gag everyone and hide under a rock.
one question which I don’t expect anyone to answer.. but what the heck…
1.) Is someone with a last name of Linden EVER going to stand up and say. “The problem with our asset servers is ….. and ….. is what we plan to do about it”?
One thought… Even if no one is going to come clean on this 6+ month old issue… won’t you please stop pretending like it’s a surprise evey single time? It’s truely insulting.
Thank you
Sinuna Falta
April 26th, 2008 at 3:20 PM
I love SL, it gives me opportunities that I would never otherwise have to meet people around the world and get creative in so many ways. It is hard though, when you put money into items just to have them dissappear because of server problems. I understand that it happens, but I know people who have lost everything. I think they need to give us a stippend when ever the server goes wonky. That way we can make up a bit of what we have lost, or at least be compensated for our inconvienience.
April 26th, 2008 at 3:20 PM
This is 2008.
Where redundant hardware and software is common.
In other words, quite impossible to have failing hardware to mess up online services IF you have your hardware/software setup done the right way.
So, to me this says something… and it ain’t good.
April 26th, 2008 at 3:20 PM
this is not cuba or iran where ur killed for your opinion # 61….perhaps you should move to another game that would support such behaviour..we can say what we want to say and personally i actually complain very little and have critized other who have but i see why they are so upset now,lindens are great innovators,i agree but this is getting ridiculous
April 26th, 2008 at 3:21 PM
This just sounds like a mysogynistic attempt on LL’s part to keep girls naked! Freakin’ chauvenists!
April 26th, 2008 at 3:22 PM
Maybe you should need a CCO.
Chief Crashing Officer, LOL hahah.
April 26th, 2008 at 3:22 PM
hahah i meant move to a game that supports banning you for ur opinion not murder lol,but u get what i meant
April 26th, 2008 at 3:22 PM
@58
lol.
i also like to know what piece of equipment they mean?
soldering a cpu or what? should all be fault tolerant and every little router comes with snmp these days. they should just monitor and replace the litter.
also they could run a monitoring bot to recognize in-world problems and bring them to the nagios pages.
but realize. it’s weekend and the staff is short. just 4 or 5 lindens in-world right now. don’t know whats behind the curtains. thats to the fact of the propagated open communications..
April 26th, 2008 at 3:23 PM
Its gonna happen again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND again AND AGAIN!!!!!!!!!!!!!!!!!
April 26th, 2008 at 3:24 PM
It affected the Lindens transaction too.. Never receive payout when suppose to..
April 26th, 2008 at 3:25 PM
oh,
i like the lindens to call a ’slim your inventory’ week. get rid of unused textures, objects and landmarks. maybe that helps… up to them..
April 26th, 2008 at 3:26 PM
REPLACE IT. Don’t bother wasting time to repair it REPLACE it THEN repair the broken one.
April 26th, 2008 at 3:26 PM
*raises and eyebrow.
April 26th, 2008 at 3:27 PM
Twelve months ago Cory Linden said:
“There are other errors that could manifest themselves as inventory loss, such as dataserver stalls, failure to complete transactions correctly, failure to properly cache the inventory on the client, or failure of the asset system to deliver an asset pointed to by inventory. Two separate teams are examining these problems, and there are numerous fixes either recently rolled out or in QA. The first team is focused on fixing existing bugs, while the second team is developing a more robust, distributed transaction system. We are also reviewing the design with outside developers familiar with building transaction systems. As we get farther into the design process on the next generation transaction system, we will publish the spec as well.”
So, perhaps someone could tell us what that second team has been doing over the last year, please?
April 26th, 2008 at 3:27 PM
Maybe we all should just be happy.
Very happy !!
Very happy that the LL techies are LL techies and not Boeiing techies……
April 26th, 2008 at 3:27 PM
SL is arfed? I am shocked and appalled. Ok, not really :p
April 26th, 2008 at 3:28 PM
Let’s all go march naked to Linden Island… lol
I am against smile and swallow philosophy…
Hugs to all, included all Lindens, of course.
April 26th, 2008 at 3:29 PM
#10 LOL, though i i think they use a Vic 20 and need to upgrade to a Commodore 64. A 128 would be their fantasty or perhaps an Amiga 500.
If its hardware, they have had months to buy a new one, unless the bean counters have vetoed any expenditure of course till next financial year. IT Geeks talk tough but roll over to accountants. Neither should be allowed to run a business under any circumstances. New CEO, a job for you.
If its software, again they had more than enough time to fix or hire a consultant to fix. I love all the wannabe IT “experts” in here, defending Lindens from a techo point of view, they have NO clue of business nor indeed of project management.
It’s easy, SL fixes the asset server, replacing hardware and replacing software. In all the months they have been told (vocally) of this issue, they have just applied bandaids and ignored the real concerns of Users. This minor change this week of finally allowing blogs to be open is itself meaningless as they don’t bother to reply or explain.
Hint! Reserve slot 150 for a summary by the Linden posting the blog, to tell the mushrooms what is going to happen, what has been done,. Don’t pitch at the klingons in the basements but to real people and don’t talk of “patience”, there is none now.
Start thinking marketing and upping the stripend, put some money back into the SL economy, its deader than a Linden’s customer service class.
April 26th, 2008 at 3:30 PM
The problem with the asset servers is a bit complicated. The root of the problem is that it’s a huge data store that needs to be rapidly accessed by eighteen thousand different running processes on four thousand different hosts with a minimum of latency…. That’s not an easy problem to solve.
Our asset servers are based on an external vendor’s product. It’s a multi-machine system that has enough redundancy built in so that one or two machines can go down without any loss of data. (It’s not RAID, but the result is similar to RAID.) Every so often, we need to add more nodes to the asset server because we need more storage space. Also, every so often, we have to call in the vendor to replace memory chips or similar things in the asset servers, because all hardware will sometimes have problems.
The problems the other day started when, after maintenance of one node, when the node came back online the entire cluster froze up. The vendor hasn’t told us exactly what happened, but the asset server came back online after we hard-rebooted all of the nodes. The problems we’ve been having since there are something that the vendor is looking into. They got more severe an hour or two ago, and the problem has been escalated at the vendor that provides these machines for us.
What we’re doing about it: we’re working on optimizing the way we use the asset servers in two ways. First, we want to make it so that lesser-used assets get stored in a different way so that we won’t need to add nodes to the asset server as often. Second, while we do have a backup mirror asset server in another data center, at the moment it’s not possible to do a live fail over to that backup server. We are working on making that possible. (It’s not trivial to do, and will take some time to complete.) When that happens, it will both allow us to do some more “down time” maintenance without having to take SL offline for days, and will also mean that we’ll have an option to get things running again rapidly when the entire cluster freezes up.
April 26th, 2008 at 3:31 PM
Maybe the Lindens should call the Ghostbusters:
If there’s somethin’ strange in your neighborhood
Who ya gonna call - ghostbusters
If it’s somethin’ weird an it won’t look good
Who ya gonna call - ghostbusters
But maybe salvation is near for Second Life. Read the breaking news in my blog at http://villainbaroque.wordpress.com - lol
April 26th, 2008 at 3:31 PM
Oh, and, by the way, you *could* get a hard drive for your Commodore 64…. Creative Micro Designs had 10MB and 20MB models.
April 26th, 2008 at 3:36 PM
@73
I agree about the inventory, BUT, as a scripter I make backups every 30 seconds or so of my objects, because i lost so many hours due to ‘issue’s already. Soooo, I know it’s not helping but fook it, I make a quadrazillion backups to be sure i don’t lose work where i put many hours in. So yeah, 20k items and growing, but until i see some stability in SL, I will not cleanup my inventory. Everytime i ‘Take’ an item from world it’s always a surprise if it returns to your inventory or not, and this has been since I have been in SL, more then 2 years now.
Personally I have never seen a service with so many users where the backbone of everything is items/assets and a possibility those assets can get lost into the void. That in a sense is a new experience and totally unexpected one nowadays.
Lag? sure np.
Crashing? ok, badly developed, but can happen.
Inability to access the database? hrmmm, are we going back 20 years in terms of hardware/software, where redundancy was uncommon?
Losing assets (that cost REAL money/time)? No, that is totally out of the question, should not happen.
April 26th, 2008 at 3:37 PM
“She can no hold at 64000 for any longer kaptun”
“It’s physics Jim! Those TP’s are bad news…….”
“Eject the bots Mr Spock and set the blog comments to 0%”
“Which ones are the bots Jim?”
“Send a RedShirt team of newbs in to find out!”
April 26th, 2008 at 3:37 PM
@ JYM
You can’t just “pack up and leave” on a whim. Often times people have several hundred dollars worth of assets invested and to just leave would mean abandoning that investment.
@ la le lu
opencroquet looks very interesting. Especially when you consider that LL tries to market Second Life as a “business” platform to many companies (I am sure they enjoy crashing every 20 minutes randomly during meetings).
April 26th, 2008 at 3:39 PM
I’m having issues of my own objects not allowing me to change permissions. A linked object of 90 prims that i created cannot change permissions…even when unlinking and inspecting every prim (no contents, all), permissions cannot be changed.
April 26th, 2008 at 3:40 PM
@ #82 - Prospero Linden
I don’t envy you guys at all. At best, SL is a monstrously complicated system.
Although I have been critical at times ( Wha’? Who me? Naaa!
), you guys are doing an amazing job at something few people could even comprehend.
Keep up the good work, and don’t let the problems get you down.
Hang in there.
April 26th, 2008 at 3:41 PM
Guys I work in support, I’ve been through periods where everything you touch turns to …well the opposite of gold, but this has been going on for way too long.
If it’s an issue with the external company then it’s time to flex your muscles, this really can’t carry on like this, someone has to get a grip.
April 26th, 2008 at 3:41 PM
ya know… as often your hardware breaks down it almoust sounds like you buy the second hand from the LOWEST bidder… or maybe old russian stuff… i wish you could take back the wednesday downtimes again becouse then it worked a day or two afterwards. now it keeps break downb 2 HOURS after a “update”… so please.. stop buy lowbudget items! PLEASE!!!
April 26th, 2008 at 3:41 PM
Well at least this explains why my “body parts” arent loading and SL is telling me I need to contact someone because of it…
April 26th, 2008 at 3:42 PM
and a bit of hope that someone rethinks about the concept of outsourcing the elementary things … oh wait , who works at the land store ?
April 26th, 2008 at 3:44 PM
I trust in LL! A day all will be nice adn working^^ The guys need only time. Im curious to know how many Tera of database they managing.
April 26th, 2008 at 3:44 PM
This is when I thank my lucky stars that I’m too busy with other things to do.
Ahhh… springtime chores and honeydo lists! Never have you been so pleasant to read!
April 26th, 2008 at 3:45 PM
I fail to understand why the fail over to the redundant asset cluster isn’t possible. Shouldn’t this have been addressed previously. during say, I don’t know… like any one of the 100 times this has happened in the last 6 months?
April 26th, 2008 at 3:50 PM
Gawd, have you not heard of redundancy? Holding spares of critical pieces of equipment? Please Linden, this is every friday and saturday night, some of us lose a LOT of money becuase people don’t trust transactions any more.
The equivalent of “we sent someone to the hardware store for fusewire” doesn’t really cut it.
Consider building some redundancy into your systems before we all lose the last bit of faith we are hanging on to and the other sort of redundancy happens.
April 26th, 2008 at 3:50 PM
…after all, it’s just an online game - right?
Folks here tend to forget that occasionally, I think.
And yes - I am a merchant too.
Tell me that you never experienced anything to go wrong in RL. SL just imitates that behavior
April 26th, 2008 at 3:51 PM
prospero,
thanks to don’t tread us as children ! thanks to let us know what really happened. this give back a bit of confidence. i hope you get this hot switch between the data centers ready with highest priority.
and yes, maybe this could be one of katt’s first jobs, to initiate a ’slim your inventory week’.
April 26th, 2008 at 3:52 PM
OK, Lindens, it’s time to admit you can’t fix these problems on your own.
PLEASE go out and find yourself some experienced, smart, capable technical consultants to clean up this mess.
April 26th, 2008 at 3:52 PM
@33 How do you figure that Linden Lab charging you 3.5% of the L$’s you cash in is making them money? You pay that charge in L$’s not US$’s …. So they’re NOT making anything off you SELLING your lindens, except for maybe the $0.30 charge the charge the buyers.
April 26th, 2008 at 3:54 PM
Great Timing!
I was just about to idle away a few hours inworld too, after spending the afternoon in usenet… not that this forum is any different than the ever present flame wars there :p
So…let’s see if there’s anything worth watching till the premature
[RESOLVED] posting
Cya all Tue when this SL™ networked virtual world gets kickin’ again
all around
/me mutters where are those olives?….
April 26th, 2008 at 3:57 PM
if you need to get rid of ghost prims, set em to temporary
April 26th, 2008 at 4:02 PM
@102 that would be great if they could be edited.
April 26th, 2008 at 4:10 PM
Kids, before you get too screamingly upset, anyone remember SL 1.7? There’s a reason why we were distributing “SL 1.7: I See Gray People” T-shirts during that. Kinda ironic, given that the shirts almost never loaded. What’s gotten better, (in comparison), *IS* the asset cluster, as unbelievable as it is to say that.
However, what hasn’t gotten better is an incredible number of bots eating resources, and a colossal influx of residents that came faster than the Lindens could support them, by a poor decision to make all account signups 100% free. Now if they’d staggered signups, or even reduced the fee to a token buck, just to keep the bots to a reasonable and accountable level (Used to be six accounts per payment method, I believe), I doubt we’d be in this present mess, but hey. Hindsight’s 20-20.
Good luck on hot-swapping a system this large and complex; I don’t envy the engineer responsible for that.
April 26th, 2008 at 4:13 PM
So Prospero Linden, in the mean time all the businesses in SL will go under. This in turn will help the asset load because hundreds of creators will have just plain left.
M Linden - how about some compensation on all our tiers because nobody can buy anything - REMEMBER this is WEEK 5 - 5 STRAIGHT WEEKS OF THIS !!!
April 26th, 2008 at 4:13 PM
To all of you at Linden Labs, I’d like to bring this thought forward. If you have yet to use IBM Bladecenters for server hardware, why don’t you invest in picking 1 or 2 of those up. I’ve constantly seen ads run for those things on TV, and who knows….they just may help SL run a tad smoother than conventional server hardware. Leaving you to teal with less of the problems like what has been recently plaguing you.
April 26th, 2008 at 4:14 PM
err…deal*
April 26th, 2008 at 4:17 PM
Nice comment Prospero. Detailed enough to be informative, and yet not so detailed it makes your frontal lobes throb.
April 26th, 2008 at 4:20 PM
ok i’m sure you all have noticed that over the past year, the PLANNED interuptions of service are now scheduled for non-corporate peak hours? the big money boys and girls are in SL now, so we had better get used to things breaking down on weekends and evenings when the important boys and girls have already packed up and gone home for the day.
April 26th, 2008 at 4:21 PM
So tell me if this Paradigm changed has been considered.
All assets never leave the client unless that client’s Av gives that asset to another Av as no MOD?
New assets which invariably may never leave possesion of the AV that created them reside on that client’s hard drive.
All searching for an asset starts with the client’s own harddrive.
All new assets default to public ownership unless the creator specifically declares otherwise.
All AVs who come into contact with this public asset gets that asset via a transfer to the AVs client via a peer to peer (not from any asset server).
A large (maybe even majoriy of assets) will never reside in an asset server.
April 26th, 2008 at 4:25 PM
Well a hierachical file system makes sense, I mean if all 13 mio residents have 1k objects, mainly wooden genitals, and logged in for say 2 hours and never come back, store it away from the main asset servers. Or simply move it to the bin :P. It looks like a metaverse of trash for me now.
April 26th, 2008 at 4:27 PM
you would need the hard drive to configure for every texture you might come across in SL, wow, there would be so many copies, and what if they are changed while you are off line, updating would drag your viewer to a halt ,,, It would be worse than running Norton av while watching online football while trying to use SL, no way Jose.
April 26th, 2008 at 4:29 PM
[...] April 26th, 2008 at 2:15 PM Database, asset server issues. [2:14PM PDT] We are investigating intermittent database and asset server issues. These may affect [...]
April 26th, 2008 at 4:30 PM
@ 81 … Is it possible for some of these replies I see posted in these blog comments to actually be posted as a blog post, making it a little more official than having to come here to scroll down for the yellow boxes, and seeing partial replies here and partial replies there? Write up a nice blog post telling us you’re aware of this problem, this is what we’re trying to do to fix it? And maybe even give us a rough idea of when you anticipate it being over? Also, please link that blog post in all the “In World Issues” blog posts you do from now on? That might help us out understanding more of this.
April 26th, 2008 at 4:31 PM
What would reside in the asset server would be the locations of that asset in world and the client of the creator of that asset which contains the descriptions of that asset.
Clients desiring the assets they created to be seen 24 hours a day would need to keep their computers running 24 hours a day.
One of the only way I see SL ever scaling beyong 50,000 users.
April 26th, 2008 at 4:31 PM
Oh, DB down, no biggy as I have had no desire to log into SL and indulge in the crash fest that it has become. The desire to create for no purpose as transactions or TPs fail and business is at an all time low. No, not much incentive to create lately. I am actually surprised to see DB problems with less and less of my friends logging in.
I am waiting for you people to do the right thing and you know damn well what it is. The bots have to go. You have already passed the threshold where bots are now preventing live people from doing anything on SL. You know damn well the load they place on the data base for your lousy traffic system.
And knowing that, I don’t blame the hardware or the software and certainly not the database, I squarely place the blame on you for your lousy decisions. You put bots above the people, but remember this, they don’t pay your server fees when that is all you are left with, bots.. Drop your lousy traffic system NOW.
April 26th, 2008 at 4:36 PM
We aren’t behind this one looks like LL’s bad luck did it for us. We were just prepping for another grid bombing too. Ah well, guess we’ll just leave it alone for today.
April 26th, 2008 at 4:39 PM
Yes, the Bots DO have to go. But no one at Linden Lags is man or woman enough to admit that. They are all afraid of their job-security or ’stepping on the wrong toes.’ So cut them some slack on this one.
Tiny Rant.
April 26th, 2008 at 4:42 PM
Prosp