Comments on: [RESOLVED] In-world and Website performance issues

By: Ann Otoole

Ann Otoole — Fri, 18 Apr 2008 18:05:39 +0000

that wiki doesnt say diddly so write a real one.

By: Belial Zadeh

Belial Zadeh — Fri, 18 Apr 2008 18:04:53 +0000

weeeeeeeee kend!

By: Medhue Simoni

Medhue Simoni — Fri, 18 Apr 2008 18:03:32 +0000

Thanks for ruining another weekend of sales. You know most of us can not keep dealing with these problems. Get it fixed and leave it alone for a month, so the businesses in sl can recover. Can we please be a bit more intelligent about when these things get done and the timing of their release and implimentation. Making improvements on fridays does not make any sense.

By: U M

U M — Fri, 18 Apr 2008 18:02:26 +0000

Don`t know about you but my FPS are dropping every week with these updates and fixes…………..

By: Serious Serapis

Serious Serapis — Fri, 18 Apr 2008 18:01:50 +0000

There is a critical lack of leadership at Linden Lab, both executive and technical, that is clearly showing in the inability to fix anything and responsible for the death spiral the grid is currently. Changes go in one day and are pulled out the next. Nothing seems to be tested, it is all just guess work as to what the underlying problem is and sheer hope that the latest “fix” actually makes things better and not worse. I work with developers everyday. They all want to work on the bright-shiny thing, none want to track down and fix a pile of bugs. At some point, leadership needs to kick in and drive the team to do what is needed. Right now, what is needed is to fix the database and server performance and reliability issues and deliver a client that 99% of the people can use.

However, beyond the multitude of technical problems which may get fixed eventually, there is a larger problem with decimated customer satisfaction/loyalty that will be much harder to recover from. “We apologize…” only cuts it for so long. Many of us are out real dollars, some of us thousands of real dollars, simply because our customers can’t log in, can’t get to our sims once they are logged in, or can’t complete a transaction once they finally get to us.

No one seems to be addressing the restitution of our costs and people are getting severely frustrated and fed up. Some are choosing to simply walk away. Trust me, you can’t afford to lose these people. They are what make Second Life what it is…not Mono, Havoc or even WindLight.

By: Bratty Childs

Bratty Childs — Fri, 18 Apr 2008 18:01:18 +0000

@marsh (134)
Couldn’t agree more. I once particpated in another online game where if you didn’t log in at least ONCE in 90 days, you were deleted, paying member or not (of course the monetary investment wasn’t as high as here, re:tiers etc)
Also..why are there UNLIMITED free accounts available? There should ba a limit of one per customer..if you want an alt, or extra you should be forced to pay.

These 2 things would not only decrease data base load..I’m willing to bet it would stop a large amount of the griefing that takes place too.

By: Gypsy Tripsa

Gypsy Tripsa — Fri, 18 Apr 2008 18:00:31 +0000

I am a sim owner, creator and merchant in SL and have a big investment in real $ and an even larger investment in time and energy. I feel committed to stay involved with SL because of this committment. My concern is that those without a monetary commitment (in other words my customer base) will leave due to the borkedness of SL. There are alternatives to SL, and they will all leave due to frustration.
Please, please, please….stop with the enhanced features until you fix the basic problems. I would rather do without all the bells and whistles and have a stable but plain and basic experience!!!

By: Chandra Jun

Chandra Jun — Fri, 18 Apr 2008 18:00:08 +0000

There was a comment above about some of the issues are due to SL growing. The Log in screen shows that in the last 60 days SL has had 1.267,826+ log in’s. But I have to ask, how many times we crash and have to log back in? So what is the true number?

By: U M

U M — Fri, 18 Apr 2008 18:00:02 +0000

well we are near another blog full people that feel sl is going down the toliet with our money be flushed down the same drain……….

By: Magnus Stovall

Magnus Stovall — Fri, 18 Apr 2008 17:57:50 +0000

I wonder why you also don’t make this announcement in game as well, but no, it seems like someone really doesn’t want to take the time to handle their public relations properly, a major problem ever since I joined SL.

And yes the game ratings are going down, jsut do the research on the web, for those of you working at Linden Labs, becuase of situations like this happening more and more. Yes it si new technology, but before you start using your subscribers as guinea pigs, you should re evaluate your testing procedures.

Not only that, you already had one federal court rule in essence that that the way you conducted business so far, and there is another who declared that when we purchase something, it is considered as merchandise…hmmm maybe I need to start printing my transaction history and talk to my lawyer.

Either way, this game is not becoming worth its value or investment, due to issues like this. I do hope you manage to get things turned around becuase eventually someone will come out with something better, and LL will find itself in real trouble.