Uber thanks to the H4 team for all the work that has gone into making this much needed upgrade possible. ^.^

Age Verification was implemented to try to stop “kids” entering, it’s the land owners responsibility to enable the feature.

Agreed, Muting of Group IMs needs to be implemented. Far as I’m concerned there is no technical excuse for Linden Labs.

Thing is, people can find most of these things out themselves. They can ask a Linden during Office hours on the grid at their in-world offices. What’s lacking here is effort or (heaven forbid) read the wiki!

I’d rather have a stable sim. Why is it our problem people don’t read up the information they seek on the wiki? Oh, I’m sorry. Reading is “geeky”. Why do they need to force feed everyone?

Copyright Infringement? Send a DCMA Takedown Notice to Linden Labs about the content which is infringing your copyright.
By the way, it’s impossible to stop people copying most things anyway from a technical point of view. I would explain it, but that might be too “geeky” and make the “average resident”’s head explode so instead I’ll just make a generic statement that it’s impossible to stop….sounds familiar? Wait a moment! That’s what the Lindens do! Perhaps it’s because “average resident” wouldn’t understand a word about the internals of an issue anyway! Would you rather “Oh, the database transactions aren’t working because the new SQL queries are returning 0 rows” or “The database is having some issues at the moment but we’re currently locating the problem”. How is a technical reason useful to “average residents”.

However, the following doesn’t excuse the fact that the problems are continually occurring. I certainly haven’t heard of any long-term projects to fix these problems. Maybe it’s because the issues aren’t related to poor existing architecture but something else completely? We don’t know, but we could know if they gave us technical reasons, but that would make “average non-tekkie” residents confused so in order to be helpful to their users (and customers) they tell us what is wrong and they are currently fixing it.

Sidewinder’s group has been very responsive in fixing bugs submitted by the community, and has fought hard to improve and expand the capabilities of the engine, inclduing keeping vehicles working, which earlier versions of H4 did not do. There are lots of reasons to be critical of LL, but the H4 roll out has been an example of the way more things *ought* to be done. Sidewinder and hist group deserve nothing but praise for the way they have handled this.

Yes, the asset server issues need to be fixed, and the recent problems with the asset server ave driven everyone to distraction. However, it is a bad idea to have everyone dropping everything else all the time to fight the current fire, when that will mean that there will be other fires. Over all, the roll outs of updates have been much better than the roll outs last year, which many of us remember during the weeks and moths of May through September.

Applause from this quarter,and a sincere hope that more parts of Second Life are done in this way.

Sure, there are some really annoying bugs out there which make our experience not as good as it could be; if you really hate it that much, vote with your feet and leave. For those who choose to stay, help yourselves: Raise JIRA’s for new bugs and provide accurate reproduction instructions; use the release candidate viewers and report new bugs early.

When the asset servers bork, it annoys me just as much as everyone, but it’s a temporary glitch which is detected and fixed.

There will be a whole host of work going on in the background which we won’t know about until it’s ready to release; but it is going on.

If the Lindens didn’t “get” it, Havok4 wouldn’t be happening and we would still have the grid offline nearly every Wednesday for maintenance (I don’t miss that, at all!)

I’m not a 100% pro-Linden support who won’t hear a word against them. I’m a LL customer who gets frustrated with LL sometimes, but I believe they are heading in the right direction. The Lindens I have spoken to care about SL and want to make it better. Sometimes it’s a slow process and I’m sure they want things to move faster too, but it’s not always that easy.

So you can sit back and complain about it all or you can say “What can I do to help?”. If you want to help, be constructive and report problems through the proper channels.

It’s your choice.

110 and 69 are not blaming Sidewinder Linden for the many sucky problems of SL. They are expressing frustration with longstanding problems that do not get explained to *average* residents.

Additionally, most residents, not the mainly nerdy geeks who are cheering here or who submit issues to Jira, believe that the Lindens focus on physics and Windlight but seem not to be willing or interested or able to devote attention to customer relations. Tekkes tend to be, well, geeks about tech aspects, and by definition have a problem seeing the forest for trees, a problem with customer satisfaction.

The majority, yes, the majority of SL users (outside the geekdom that dominates JIRA) are *more interested* in the kinds of technical improvements as those listed in #69. If those fixes have to come after Havok, great — that message is not getting communicated to *most* residents. Whether or not any or none of the issues brought up in #69 are covered in this update to Havok is not the point — people use this blog to vent because there really are few other avenues to (possibly) catch the ear of the game gods. They don’t spend their days keeping up with SL development. They just know that SL is extremely problematic and laggy.

That’s the big picture tekkies are not seeing. No action, and little to no acknowledgment of the various seemingly intractable problems people care about most — like the cap on groups, like being unable to mute miserable Group Chat, like the miserable neverending blight that are ad farms, like the blatant copyright infringement, like the prevalence of underage users which adds the amount of griefing by kids who never seem to leave, like the unbelievable tolerance of predatory landbots, like the fake traffic and other problems generated by camping bots, like… Hello?! The lack of attention to these issues is a failure in the part of the Lindens, and it’s hampering SL’s success (customer retention, for example) for more than sim stability.

Sorry some of us can’t fit these concerns in precise geek-like fashion in the proper blog entry (things sit in that nightmare called Jira for months or years without any response or action by the Lindens) but a lot of us don’t spend our lives waiting around for the right topic to show up on the Linden blog — we’d be waiting a long time.

SL is great, we love it and want to see it succeed. It’s way better than the sterile and infantile virtual world competition. But the Lindens need to *get* the big picture. They are definitely, stubbornly *not* getting it. It’s great that the Havok team is succeeding, however, other Linden teams need to step away from the sandbox and focus on the customer experience.

From what I’ve seen Havok4 is going to be a wonderful step in the right direction for stability. Kudos to Sidewinder and the rest of the H4 team.

Now that we’re going to Havok4… Havok5 aught to be a bit easier of a conversion once everything smooths out, eh? lol