Comments on: [Update] Support Navigation Changes… Going Live Now!

By: Reacher

Reacher — Thu, 20 Mar 2008 04:03:36 +0000

you STILL have to be logged into the support portal to view KB pages, which is very frustrating. trying to navigate to a KB webpage without being first logged in results in the following message:

” Your support portal session has expired due to inactivity and the requested action has not been completed. If you entered data in the previous screen and would like to save it, please follow these steps.”

By: Alice Klinger

Alice Klinger — Thu, 20 Mar 2008 03:53:52 +0000

wow, that was a big step in the right direction. looks waayyyy better now. very clear and easy. congrats!
now make the jira the same way and i will use it hehe.

By: Pepper Haas

Pepper Haas — Wed, 19 Mar 2008 17:11:47 +0000

Okay I checked, it is DEFINITELY due to website changes LL made!! Major bad screwup Lindens!!! My transactions page is a secure website yet you let UNSECURED DATA enter it, my computer gives me a warning. YOU ARE PUTTING USERS AT RISK

FIX IT!!!

By: Pepper Haas

Pepper Haas — Wed, 19 Mar 2008 14:25:41 +0000

Since two days, when I check my accounts transaction page, it now pops up a window asking me if I want to see the unsecured items on the page. In other words, each time I load the page or reload the page or renew the page, I now have to click twice to get to read it. Is this part of these changes, I want that nasty little window GONE!!

It’s off topic I know it — then again they closed comments on everything else.

By: Garth FairChang

Garth FairChang — Tue, 18 Mar 2008 16:57:24 +0000

Nice new graphics that do the same thing ?

How do you find your support history without pretending you are posting a ticket or that you want to use the ‘Knowledge base’ ?

How do you find your Chat History?

Is this really an improvement or just eye candy?

By: Arcane Clawtooth

Arcane Clawtooth — Tue, 18 Mar 2008 09:31:24 +0000

Just curious how to find the JIRA now without typing in the url every time?

By: Geister Pfeffer

Geister Pfeffer — Tue, 18 Mar 2008 01:47:41 +0000

Nice to have a new look in support,
I can use the new webside to report my lates 15 crash´s in the last 12 hours ..

in future all is be better, i hope it really ! :o)

By: Sean Heying

Sean Heying — Tue, 18 Mar 2008 00:16:04 +0000

Nice looking page and it’s good to see live chat now easily obtainable.

Well done!

By: Blinders Off

Blinders Off — Mon, 17 Mar 2008 23:29:40 +0000

I’ve been seeing some Linden Blog Gods removing a lot of posts here on the grounds of “off topic”.

Maybe if you people would stop CLOSING COMMENTS on so many blogs, there wouldn’t be so many alleged “off topic” issues.

But frankly, what I see you deleting isn’t so much off topic as it is shedding light and exposing Linden Lab posts and attitudes for what they are.

So much for “Our World” and “freedom of speech”. With Linden Lab, it appears their much-hyped “freedom of speech” only applies to things that make Linden Lab look good. Otherwise, no matter how accurate or truthful a post might be, seems more and more Linden Lab is removing posts from the blogs.

Is that what you folks call tolerant? (Pssst… dont’ forget to wipe this one).

By: Shinobi Hayashida

Shinobi Hayashida — Mon, 17 Mar 2008 22:16:17 +0000

Congrats! Good improvements, more nice-looking main support page, easier to find needed content, more easily accessible, and well sorted.

Things sure came a long way up since the beginning of the support portal not so long ago,

But to make it brief, i have nothing wrong to tell about it for sure..