Comments on: Linden Department of Public Works: Construction Update http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/ By Linden Lab Sat, 19 Jul 2008 21:00:01 +0000 http://wordpress.org/?v=MU By: flux bashly http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/#comment-598089 flux bashly Wed, 16 Apr 2008 16:02:41 +0000 http://lindenlab.wordpress.com/?p=1713#comment-598089 wasn't sure where to turn to thats under 50 comments so here goes, lot of people have earned thousands of linden so why do they still keep it around 2L per 15 or 20 minutes, its time consuming, i have a feeling some millionaire in the sim will create a 1L per minute camp site. many will go there if we don't get logged off after 30 minutes which if we wanted to make money it should be ~ hours with land being from 200 to over 1000 per month wasn’t sure where to turn to thats under 50 comments so here goes, lot of people have earned thousands of linden so why do they still keep it around 2L per 15 or 20 minutes, its time consuming, i have a feeling some millionaire in the sim will create a 1L per minute camp site. many will go there if we don’t get logged off after 30 minutes which if we wanted to make money it should be ~ hours with land being from 200 to over 1000 per month

]]> By: spaace rockett http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/#comment-591767 spaace rockett Wed, 26 Mar 2008 01:39:53 +0000 http://lindenlab.wordpress.com/?p=1713#comment-591767 Dear Space Rockett, I have reviewed your account and there are two issues here; one is the unclaimed auction 26203869 in Sababurg, and the other is the you received 397000$ Lindens from a fraudulent source. In both cases you were notified and action was taken. The unclaimed auction in November 2007 was reclaimed and you were credited with 80% of the winning amount as per policy at that time. When auctioned land is unclaimed it can be put back up for auction as was done in this case. The 397000$ Lindens acquired by you from a fraudulent source were assessed and removed from your account June 18, 2007. I apologize for any confusion, though there is no other action that can be taken at this point with either one of these issues. Sincerely, Linden Lab once again your so called "solution" does not solve anything from my point of view, not only is the statement "In both cases you were notified and action was taken" is incorrect you completly failed to be able to view this whole episode fairly.I have on several occassion made it clear that i did not acquire lindens from a fruadulent source, if you accuse me of obtaining lindens in that way I would be interested in knowing who or what is that source,as far as being notified that my land was to be reclaimed, please provide me with the notification as I have not received any such notification to date.Also you have denied me access to my transaction history, you again make the statement "When auctioned land is unclaimed it can be put back up for auction as was done in this case" how much did the land bring at auction ? what is 80% of that amount ? where is the transaction information regarding the sale etc ? Your apology is meaningless as you have taken my money illegally and you have failed again to put the rights of your customers first. I will pursue this outside your corrupt and dishonest system. space. Dear Space Rockett,

I have reviewed your account and there are two issues here; one is the unclaimed auction 26203869 in Sababurg, and the other is the you received 397000$ Lindens from a fraudulent source.

In both cases you were notified and action was taken.

The unclaimed auction in November 2007 was reclaimed and you were credited with 80% of the winning amount as per policy at that time. When auctioned land is unclaimed it can be put back up for auction as was done in this case.

The 397000$ Lindens acquired by you from a fraudulent source were assessed and removed from your account June 18, 2007.

I apologize for any confusion, though there is no other action that can be taken at this point with either one of these issues.

Sincerely,

Linden Lab

once again your so called “solution” does not solve anything from my point of view, not only is the statement “In both cases you were notified and action was taken” is incorrect you completly failed to be able to view this whole episode fairly.I have on several occassion made it clear that i did not acquire lindens from a fruadulent source, if you accuse me of obtaining lindens in that way I would be interested in knowing who or what is that source,as far as being notified that my land was to be reclaimed, please provide me with the notification as I have not received any such notification to date.Also you have denied me access to my transaction history, you again make the statement “When auctioned land is unclaimed it can be put back up for auction as was done in this case” how much did the land bring at auction ? what is 80% of that amount ? where is the transaction information regarding the sale etc ?
Your apology is meaningless as you have taken my money illegally and you have failed again to put the rights of your customers first.
I will pursue this outside your corrupt and dishonest system.

space.

]]> By: space rockett http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/#comment-590530 space rockett Sat, 15 Mar 2008 01:54:40 +0000 http://lindenlab.wordpress.com/?p=1713#comment-590530 9/8/2007 11:34 AM PDT Reopened Space_Rockett Rockett hello, I just recently returned from vacation, I dont agree and don't accept your suggested solution, I have made that clear in numourous email to you, I repeat I haven't been involved in any illegal activity.If I may I will suggest a solution, I will pay Linden Lab $500.00 U.S from my account to cover any Lindens that you feel are not supposed to be in my account the remainder of the U.S balance in my account is money that I earned from selling audio streams in SL and also from land sales which i bought before obtaining any lindens from ebay. I hope this is acceptable to you. I also recently bought a plot of land at your auction, which I can't access , I paid in U.S Dollars from my account, I hope will release the land mentioned so I can obtain ownership. Thank you for your time. regards space...... 9/3/2007 4:05 PM PDT System Ran Alert Solution Reminder 8/13/2007 4:00 PM PDT Sent Final Resolution Aki Linden Hi Space, I apologize for the delay in responding. Your account is currently active and you have access to the transaction history that I can see as well. I an unable to provide any other information regarding this issue. Regards, Aki Linden 9/8/2007 11:34 AM PDT Reopened Space_Rockett Rockett hello, I just recently returned from vacation, I dont agree and don’t accept your suggested solution, I have made that clear in numourous email to you, I repeat I haven’t been involved in any illegal activity.If I may I will suggest a solution, I will pay Linden Lab $500.00 U.S from my account to cover any Lindens that you feel are not supposed to be in my account the remainder of the U.S balance in my account is money that I earned from selling audio streams in SL and also from land sales which i bought before obtaining any lindens from ebay. I hope this is acceptable to you. I also recently bought a plot of land at your auction, which I can’t access , I paid in U.S Dollars from my account, I hope will release the land mentioned so I can obtain ownership. Thank you for your time.

regards
space……

9/3/2007 4:05 PM PDT System Ran Alert Solution Reminder
8/13/2007 4:00 PM PDT Sent Final Resolution Aki Linden Hi Space,

I apologize for the delay in responding. Your account is currently active and you have access to the transaction history that I can see as well. I an unable to provide any other information regarding this issue.

Regards,

Aki Linden

]]> By: space rockett http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/#comment-590529 space rockett Sat, 15 Mar 2008 01:53:16 +0000 http://lindenlab.wordpress.com/?p=1713#comment-590529 Details: hello aki, its been a week since i last wrote to you, i have asked for a copy of my transaction history if possible, i understand your busy but this has been going on since april its now almost the end of july, i was hoping you would resolve this in a democratic manner that suits all concerned, and not just Linden Lab.I am paying for someone else's illegal activity, how is that fair ? i have been kept out of the info loop, so i am the last to know whats going on even though its my account, like i mentioned before i sold land while my account was active, also when it was disabled, but so far you have'nt answered my concerns regarding this , for some reason have decided to take all my money regardless, how is that fair ? I also requested a telephone call, in game IM , live chat etc. but so far no response, i think it would be easier and quicker using one of the above methods. All i want is for you Linden Lab to be fair , you suggest i ask the seller for a refund, but i need to have a reason for this. I havent got any evidence to back up any claim for refund, you say you have evidence, so could you provide me with it. I only want whats fair,so far i dont seem to be getting anything like that. Thank you for your time. regards. space. Details: hello aki, its been a week since i last wrote to you, i have asked for a copy of my transaction history if possible, i understand your busy but this has been going on since april its now almost the end of july, i was hoping you would resolve this in a democratic manner that suits all concerned, and not just Linden Lab.I am paying for someone else’s illegal activity, how is that fair ? i have been kept out of the info loop, so i am the last to know whats going on even though its my account, like i mentioned before i sold land while my account was active, also when it was disabled, but so far you have’nt answered my concerns regarding this , for some reason have decided to take all my money regardless, how is that fair ? I also requested a telephone call, in game IM , live chat etc. but so far no response, i think it would be easier and quicker using one of the above methods. All i want is for you Linden Lab to be fair , you suggest i ask the seller for a refund, but i need to have a reason for this. I havent got any evidence to back up any claim for refund, you say you have evidence, so could you provide me with it. I only want whats fair,so far i dont seem to be getting anything like that. Thank you for your time.

regards.

space.

]]> By: space rockett http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/#comment-590528 space rockett Sat, 15 Mar 2008 01:52:30 +0000 http://lindenlab.wordpress.com/?p=1713#comment-590528 hi aki, thank you for your quick response, i am disappointed and confused by your decision, can you please provide me with my account transaction log from the date my account was disabled,i had land that was sold while my account was diabled, also can i ask you a question ? concerning the U.S dollar balance in my account who does it legally belong to, myself David Parker A.K.A Space Rockett or Linden Lab ? btw any info you have regarding the so called stolen lindens,would be of great help could you provide me with a copy of that, without any evidence i feel i am unable to confront the seller and ask for a refund, i can not accuse someone of illegal activity without proof. kind regards space. Reference Ticket number: Attachment: Solution Solved: (7/26/2007 2:08 PM PDT) Hello Space, Please review the information below. Terms of Service http://secondlife.com/corporate/tos.php Risk API http://secondlife.com/developers/api/risk.php Your Second Life account was reviewed due to violations of our Terms of Service (ToS). For your convenience we have included below the relevant sections of the ToS. We took this action upon being informed that you purchased Linden dollars that were fraudulently acquired by the seller. This information came in the form of a fraud dispute initiated by a credit card holder through their issuing bank. Upon conclusion of our investigation we have reason to believe you were not aware you were purchasing fraudulently obtained goods. We therefore will not be holding your account. As the goods you received were fraudulently obtained, we are unable to allow them to remain in your account. You are encouraged to engage the fraud recovery channels available to you that are provided by the site where you purchased these goods, and/or your payment service provider. *2.6 Linden Lab may suspend or terminate your account at any time, without refund or obligation to you. * Linden Lab has the right at any time for any reason or no reason to suspend or terminate your Account, terminate this Agreement, and/or refuse any and all current or future use of the Service without notice or liability to you. In the event that Linden Lab suspends or terminates your Account or this Agreement, you understand and agree that you shall receive no refund or exchange for any unused time on a subscription, any license or subscription fees, any content or data associated with your Account, or for anything else. * 2.7 Accounts affiliated with delinquent accounts are subject to remedial actions related to the delinquent account. * In the event an Account is suspended or terminated for your breach of this Agreement or your payment delinquency (in each case as determined in Linden Lab's sole discretion), Linden Lab may suspend or terminate the Account associated with such breach and any or all other Accounts held by you or your affiliates, and our breach shall be deemed to apply to all such Accounts. * 4.1 You agree to abide by certain rules of conduct, including the Community Standards and other rules prohibiting illegal and other practices that Linden Lab deems harmful. * In addition to abiding at all times by the Community Standards, you agree that you shall not: (i) take any action or upload, post, e-mail or otherwise transmit Content that infringes or violates any third party rights; (ii) impersonate any person or entity without their consent, including, but not limited to, a Linden Lab employee, or falsely state or otherwise misrepresent your affiliation with a person or entity; /*(iii) take any action or upload, post, e-mail or otherwise transmit Content that violates any law or regulation;* Regards, Aki Linden Actions Comment: The above text contains HTML formatting Options Customer CC Emails: Attachment: Attach a file History Action Date Actions CSR /Customer Comment 8/24/2007 7:35 AM PDT Reopened Space_Rockett Rockett hello, I just recently returned from vacation, I dont agree and don't accept your suggested solution, I have made that clear in numourous email to you, I repeat I haven't been involved in any illegal activity.If I may I will suggest a solution, I will pay Linden Lab $500.00 U.S from my account to cover any Lindens that you feel are not supposed to be in my account the remainder of the U.S balance in my account is money that I earned from selling audio streams in SL and also from land sales which i bought before obtaining any lindens from ebay. I hope this is acceptable to you. I also recently bought a plot of land at your auction, which I can't access , I paid in U.S Dollars from my account, I hope will release the land mentioned so I can obtain ownership. Thank you for your time. regards space...... 8/23/2007 2:10 PM PDT System Ran Alert Auto-Close Solved Ticket 8/16/2007 2:10 PM PDT System Ran Alert Solution Reminder 7/26/2007 2:08 PM PDT Sent Final Resolution Aki Linden (See solution) 7/13/2007 4:15 AM PDT Customer Posted a Comment Space_Rockett Rockett hi aki, would it possible for me to telephone you at your U.S office or live chat or even IM in game at your convenience to discuss my situation, i think it would help to quicken the whole process thanks once again. regards space. hi aki, thank you for your quick response, i am disappointed and confused by your decision, can you please provide me with my account transaction log from the date my account was disabled,i had land that was sold while my account was diabled, also can i ask you a question ? concerning the U.S dollar balance in my account who does it legally belong to, myself David Parker A.K.A Space Rockett or Linden Lab ? btw any info you have regarding the so called stolen lindens,would be of great help could you provide me with a copy of that, without any evidence i feel i am unable to confront the seller and ask for a refund, i can not accuse someone of illegal activity without proof.

kind regards

space.
Reference Ticket number:
Attachment:

Solution
Solved:
(7/26/2007 2:08 PM PDT) Hello Space,

Please review the information below.

Terms of Service http://secondlife.com/corporate/tos.php

Risk API http://secondlife.com/developers/api/risk.php

Your Second Life account was reviewed due to violations of our Terms of Service (ToS). For your convenience we have included below the relevant sections of the ToS. We took this action upon being informed that you purchased Linden dollars that were fraudulently acquired by the seller. This information came in the form of a fraud dispute initiated by a credit card holder through their issuing bank. Upon conclusion of our investigation we have reason to believe you were not aware you were purchasing fraudulently obtained goods. We therefore will not be holding your account. As the goods you received were fraudulently obtained, we are unable to allow them to remain in your account. You are encouraged to engage the fraud recovery channels available to you that are provided by the site where you purchased these goods, and/or your payment service provider.

*2.6 Linden Lab may suspend or terminate your account at any time, without refund or obligation to you. *

Linden Lab has the right at any time for any reason or no reason to suspend or terminate your Account, terminate this Agreement, and/or refuse any and all current or future use of the Service without notice or liability to you. In the event that Linden Lab suspends or terminates your Account or this Agreement, you understand and agree that you shall receive no refund or exchange for any unused time on a subscription, any license or subscription fees, any content or data associated with your Account, or for anything else.

* 2.7 Accounts affiliated with delinquent accounts are subject to remedial actions related to the delinquent account. *

In the event an Account is suspended or terminated for your breach of this Agreement or your payment delinquency (in each case as determined in Linden Lab’s sole discretion), Linden Lab may suspend or terminate the Account associated with such breach and any or all other Accounts held by you or your affiliates, and our breach shall be deemed to apply to all such Accounts.

* 4.1 You agree to abide by certain rules of conduct, including the Community Standards and other rules prohibiting illegal and other practices that Linden Lab deems harmful. *

In addition to abiding at all times by the Community Standards, you agree that you shall not: (i) take any action or upload, post, e-mail or otherwise transmit Content that infringes or violates any third party rights; (ii) impersonate any person or entity without their consent, including, but not limited to, a Linden Lab employee, or falsely state or otherwise misrepresent your affiliation with a person or entity; /*(iii) take any action or upload, post, e-mail or otherwise transmit Content that violates any law or regulation;*

Regards,

Aki Linden

Actions

Comment:
The above text contains HTML formatting

Options
Customer CC Emails:

Attachment: Attach a file

History
Action Date Actions CSR /Customer Comment
8/24/2007 7:35 AM PDT Reopened Space_Rockett Rockett hello, I just recently returned from vacation, I dont agree and don’t accept your suggested solution, I have made that clear in numourous email to you, I repeat I haven’t been involved in any illegal activity.If I may I will suggest a solution, I will pay Linden Lab $500.00 U.S from my account to cover any Lindens that you feel are not supposed to be in my account the remainder of the U.S balance in my account is money that I earned from selling audio streams in SL and also from land sales which i bought before obtaining any lindens from ebay. I hope this is acceptable to you. I also recently bought a plot of land at your auction, which I can’t access , I paid in U.S Dollars from my account, I hope will release the land mentioned so I can obtain ownership. Thank you for your time.

regards
space……

8/23/2007 2:10 PM PDT System Ran Alert Auto-Close Solved Ticket
8/16/2007 2:10 PM PDT System Ran Alert Solution Reminder
7/26/2007 2:08 PM PDT Sent Final Resolution Aki Linden (See solution)
7/13/2007 4:15 AM PDT Customer Posted a Comment Space_Rockett Rockett hi aki, would it possible for me to telephone you at your U.S office or live chat or even IM in game at your convenience to discuss my situation, i think it would help to quicken the whole process thanks once again.

regards

space.

]]> By: space rockett http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/#comment-590527 space rockett Sat, 15 Mar 2008 01:50:48 +0000 http://lindenlab.wordpress.com/?p=1713#comment-590527 Jake: Hello Space_Rockett, what can I help you with? Space_Rockett: hi jake Jake: hello how can i help] Jake: Space_Rockett: i submitted a support request .still waiting for response Jake: can you give me ticket number please Space_Rockett: sure 4041-4223077 Space_Rockett: sorry 4051 Jake: i will look into this Space_Rockett: im not sure why no one has responded..? Space_Rockett: been a while now ..? Space_Rockett: is it possible to voice chat ... ? Jake: only way to voice is with billing and have no controle over this i am going to asign this to someone for you and try and get resovled Space_Rockett: i thought this was billing support ...? Jake: it is also tech as well Space_Rockett: i see ... Jake: thay would only be able to do what i can do and pass to correct department Space_Rockett: i recently bought a plot of land at auction and still unable to gain ownership ...? Jake: i will put your ticket in the correct department and send email to someone with in that department Space_Rockett: bought it about ago .. Space_Rockett: is it possible for me to live chat with them ...? Jake: thay do not have live chat the only way to talk to them is with ticket Jake: i have put your ticket to our land department Space_Rockett: i see through email..? Jake: and thay will deal with it as soon as thay can Jake: correct Space_Rockett: ok thnx jake for your time .. Jake: is there any thing eles i can help you with Space_Rockett: no thanks ..i just was hoping i could resolve this once and for all ..been going on since april ... Space_Rockett: thanks again for your help and time ... Space_Rockett: take care .. :) Jake: i will keep an eye on it for you and try to get resovled Jake: bye:) Space_Rockett: thanks .. :) bye .. Jake: Hello Space_Rockett, what can I help you with?
Space_Rockett: hi jake
Jake: hello how can i help]
Jake:
Space_Rockett: i submitted a support request .still waiting for response
Jake: can you give me ticket number please
Space_Rockett: sure 4041-4223077
Space_Rockett: sorry 4051
Jake: i will look into this
Space_Rockett: im not sure why no one has responded..?
Space_Rockett: been a while now ..?
Space_Rockett: is it possible to voice chat … ?
Jake: only way to voice is with billing and have no controle over this i am going to asign this to someone for you and try and get resovled
Space_Rockett: i thought this was billing support …?
Jake: it is also tech as well
Space_Rockett: i see …
Jake: thay would only be able to do what i can do and pass to correct department
Space_Rockett: i recently bought a plot of land at auction and still unable to gain ownership …?
Jake: i will put your ticket in the correct department and send email to someone with in that department
Space_Rockett: bought it about ago ..
Space_Rockett: is it possible for me to live chat with them …?
Jake: thay do not have live chat the only way to talk to them is with ticket
Jake: i have put your ticket to our land department
Space_Rockett: i see through email..?
Jake: and thay will deal with it as soon as thay can
Jake: correct
Space_Rockett: ok thnx jake for your time ..
Jake: is there any thing eles i can help you with
Space_Rockett: no thanks ..i just was hoping i could resolve this once and for all ..been going on since april …
Space_Rockett: thanks again for your help and time …
Space_Rockett: take care .. :)
Jake: i will keep an eye on it for you and try to get resovled
Jake: bye :)
Space_Rockett: thanks .. :) bye ..

]]> By: space rockett http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/#comment-590526 space rockett Sat, 15 Mar 2008 01:50:10 +0000 http://lindenlab.wordpress.com/?p=1713#comment-590526 hi my account was disabled on 20th april 07 i have sent several email to linden lab to no avail, i have also phoned, but still i'm waiting for your response could you contact me asap to resolve this matter, i think my subscription will be due for renewal soon, i.m not sure what date exactly as i can not access the relevant page, i am in the u.k and have phoned your u.k office, with no response to date, i hope to hear from you soon. Thank You. regards (space rockett) Reference Ticket number: Attachment: Solution Solved: (6/12/2007 1:26 PM PDT) Hello Space, Your Second Life account was suspended due to violations of our Terms of Service (ToS). We took this action upon being informed that you purchased Linden dollars that were fraudulently acquired by the seller. This information came in the form of a fraud dispute initiated by a credit card holder through their issuing bank. Upon conclusion of our investigation we have reason to believe you were not aware you were purchasing fraudulently obtained goods. We have therefore restored your account and noted it accordingly. As the goods you received were fraudulently obtained, we are unable to allow them to remain in your account. You are encouraged to engage the fraud recovery channels available to you that are provided by the site where you purchased these goods, and/or your payment service provider. Regards, Aki Linden Actions Comment: The above text contains HTML formatting Options Customer CC Emails: Attachment: Attach a file History Action Date Actions CSR /Customer Comment 7/12/2007 3:00 PM PDT Sent Information Aki Linden Hi Space, I apologize for the delay. It has been busy around here lately. :). Because of the status of your account (being in a negative Linden balance/not in good standing) we are unable to process credits for you. However, if you do have funds in your account balance, that will certainly cover your monthly fees etc. Unfortunately there's nothing that we are able to do to help restore the Linden dollars that were removed from your account as we are legally obligated to remove what is essentially stolen property. The best thing you can do in this situation is contact the company or source of the Linden dollars and ask for a refund. Regards, Aki Linden 7/10/2007 8:21 AM PDT Customer Posted a Comment Space_Rockett Rockett hi aki, its been a while since i heard from you, hope you havent forgot about me.*smile* regards space. 6/25/2007 4:09 PM PDT Sent Information Aki Linden Hi Space, I apologize again for the delay. I am working on your situation right now. Regards, Aki Linden 6/23/2007 4:11 AM PDT Reopened Space_Rockett Rockett hi aki thank you for your response, i have been waiting for the info you were going to send me , I do appreciate your time and help and I guess your busy, so i expect you forgot about it. Hope to hear from you soon. regards space rockett. 6/19/2007 4:45 PM PDT Sent Information Aki Linden Hello Space, Thank you for your patience. I understand that this is frustrating time at the moment and I will do what I can to help. I wanted to give you an update as I will be sending you more information tomorrow morning. Please let me know if you have any new information. Otherwise you will here from me soon. Regards, Aki Linden 6/16/2007 11:28 PM PDT Reopened Space_Rockett Rockett hi aki thank you for responding to my help request, the problem i got now is since returning to my account i find that i'm unable to process the credit , you say i obtained fraudulently also when i looked in the transaction log it was empty besides some transaction linden lab had made, i before all this happened had a inworld streaming business, i also sold a few plots of land, and now have no record of the transactions to help me show that i have obtained the credit hosnestly, i have not involved myself or my account in fruadulant activities and i'm being treated and punished like i'm a criminal, in fact if your investigation is correct i,m also a victim of all this and think that i'm still being made to pay even though the credit in my account was obtained legitemately, i hope you can understand my position, also if possible could you provide me with a copy of my transaction log/history from the 20.04.07 twenty april 2007- to the 12.06.07 twelve of june 2007 because as far as i'm aware i sold land during that period and have no record of the transaction or credit .. ? and also for some reason i was charged $25.00 for land tier fees ...? thank you for your time and hope to hear from you soon ... regards space rockett hi my account was disabled on 20th april 07 i have sent several email to linden lab to no avail, i have also phoned, but still i’m waiting for your response could you contact me asap to resolve this matter, i think my subscription will be due for renewal soon, i.m not sure what date exactly as i can not access the relevant page, i am in the u.k and have phoned your u.k office, with no response to date, i hope to hear from you soon.
Thank You.

regards

(space rockett)
Reference Ticket number:
Attachment:

Solution
Solved:
(6/12/2007 1:26 PM PDT) Hello Space,

Your Second Life account was suspended due to violations of our Terms of Service (ToS). We took this action upon being informed that you purchased Linden dollars that were fraudulently acquired by the seller. This information came in the form of a fraud dispute initiated by a credit card holder through their issuing bank. Upon conclusion of our investigation we have reason to believe you were not aware you were purchasing fraudulently obtained goods. We have therefore restored your account and noted it accordingly. As the goods you received were fraudulently obtained, we are unable to allow them to remain in your account. You are encouraged to engage the fraud recovery channels available to you that are provided by the site where you purchased these goods, and/or your payment service provider.

Regards,

Aki Linden

Actions

Comment:
The above text contains HTML formatting

Options
Customer CC Emails:

Attachment: Attach a file

History
Action Date Actions CSR /Customer Comment
7/12/2007 3:00 PM PDT Sent Information Aki Linden Hi Space,

I apologize for the delay. It has been busy around here lately. :). Because of the status of your account (being in a negative Linden balance/not in good standing) we are unable to process credits for you. However, if you do have funds in your account balance, that will certainly cover your monthly fees etc. Unfortunately there’s nothing that we are able to do to help restore the Linden dollars that were removed from your account as we are legally obligated to remove what is essentially stolen property. The best thing you can do in this situation is contact the company or source of the Linden dollars and ask for a refund.

Regards,

Aki Linden

7/10/2007 8:21 AM PDT Customer Posted a Comment Space_Rockett Rockett hi aki, its been a while since i heard from you, hope you havent forgot about me.*smile*

regards

space.
6/25/2007 4:09 PM PDT Sent Information Aki Linden Hi Space,

I apologize again for the delay. I am working on your situation right now.

Regards,

Aki Linden

6/23/2007 4:11 AM PDT Reopened Space_Rockett Rockett hi aki
thank you for your response, i have been waiting for the info you were going to send me , I do appreciate your time and help and I guess your busy, so i expect you forgot about it.
Hope to hear from you soon.

regards

space rockett.
6/19/2007 4:45 PM PDT Sent Information Aki Linden Hello Space,

Thank you for your patience. I understand that this is frustrating time at the moment and I will do what I can to help. I wanted to give you an update as I will be sending you more information tomorrow morning. Please let me know if you have any new information. Otherwise you will here from me soon.

Regards,

Aki Linden

6/16/2007 11:28 PM PDT Reopened Space_Rockett Rockett hi aki thank you for responding to my help request, the problem i got now is since returning to my account i find that i’m unable to process the credit , you say i obtained fraudulently also when i looked in the transaction log it was empty besides some transaction linden lab had made, i before all this happened had a inworld streaming business, i also sold a few plots of land, and now have no record of the transactions to help me show that i have obtained the credit hosnestly, i have not involved myself or my account in fruadulant activities and i’m being treated and punished like i’m a criminal, in fact if your investigation is correct i,m also a victim of all this and think that i’m still being made to pay even though the credit in my account was obtained legitemately, i hope you can understand my position, also if possible could you provide me with a copy of my transaction log/history from the 20.04.07 twenty april 2007- to the 12.06.07 twelve of june 2007 because as far as i’m aware i sold land during that period and have no record of the transaction or credit .. ? and also for some reason i was charged $25.00 for land tier fees …?
thank you for your time and hope to hear from you soon …

regards

space rockett

]]> By: Michael Linden http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/#comment-589814 Michael Linden Tue, 11 Mar 2008 23:55:34 +0000 http://lindenlab.wordpress.com/?p=1713#comment-589814 It was a small but vocal minority; but yes, we are pondering how to build consensus without changing road style every 200 meters or so. Many Residents ask for road, but when we build, there's always one who contacts us and says "I liked it without a road" or "Can we have a horsepath instead of pavement" or "can we have fairy sprinkles instead of a horse path"; or sometimes "I thought Protected Land would never, ever be built on." We need to "manage expectations." Perhaps the default name "protected land" isn't perfect ... It was a small but vocal minority; but yes, we are pondering how to build consensus without changing road style every 200 meters or so.

Many Residents ask for road, but when we build, there’s always one who contacts us and says “I liked it without a road” or “Can we have a horsepath instead of pavement” or “can we have fairy sprinkles instead of a horse path”; or sometimes “I thought Protected Land would never, ever be built on.”

We need to “manage expectations.” Perhaps the default name “protected land” isn’t perfect …

]]> By: Hewitt Huet http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/#comment-589783 Hewitt Huet Tue, 11 Mar 2008 21:40:58 +0000 http://lindenlab.wordpress.com/?p=1713#comment-589783 Update: Michael has contacted me in reply to my enquiry about roads. I would hope he'd respond here as well, but if he doesnt the gist of the matter is that *residents have actaully COMPLAINED when LL started to inprove and pave the roads*. That's right. Your (and MY) fellow sim residents actually bitched at Michael for building roads. Since they can't make everyine happy *chuckle* they just thought it'd be better to hold off until more feedback can be gathered and logistsics of resident-built content are figured out more sufficiently. Micheal?........ Update:

Michael has contacted me in reply to my enquiry about roads. I would hope he’d respond here as well, but if he doesnt the gist of the matter is that *residents have actaully COMPLAINED when LL started to inprove and pave the roads*.

That’s right. Your (and MY) fellow sim residents actually bitched at Michael for building roads. Since they can’t make everyine happy *chuckle* they just thought it’d be better to hold off until more feedback can be gathered and logistsics of resident-built content are figured out more sufficiently.

Micheal?……..

]]> By: Broccoli Curry http://blog.secondlife.com/2008/03/07/linden-department-of-public-works-construction-update/#comment-589467 Broccoli Curry Mon, 10 Mar 2008 07:28:36 +0000 http://lindenlab.wordpress.com/?p=1713#comment-589467 Same here Zen. It may be 'assume you were unsuccessful if you hear nothing" in the real world nowadays but I hoped Linden Lab would rise above that ignorant attitude so many corporations have. When you have volunteers, find a way to use them. It doesn't matter who it is, and in what way they volunteer, just accept them if they meet the requirements you have laid out. Maybe if you'd have not mentioned that the builders would get paid, you would have had skilled people who were genuinely wanting to help, rather than an influx of semi-skilled (and unsuitable) people who were after a quick buck to wade through. Same here Zen. It may be ‘assume you were unsuccessful if you hear nothing” in the real world nowadays but I hoped Linden Lab would rise above that ignorant attitude so many corporations have.

When you have volunteers, find a way to use them. It doesn’t matter who it is, and in what way they volunteer, just accept them if they meet the requirements you have laid out.

Maybe if you’d have not mentioned that the builders would get paid, you would have had skilled people who were genuinely wanting to help, rather than an influx of semi-skilled (and unsuitable) people who were after a quick buck to wade through.

]]>