Comments on: Support Navigation Changes… Coming Soon!

By: Support Navigation Changes… Coming Tomorrow! « Official Second Life Blog

Thu, 13 Mar 2008 02:09:15 +0000

[...] Coming Tomorrow! Wednesday, March 12th, 2008 at 7:09 PM by: Maurice Linden As I mentioned last week, we are making changes to the look and feel of the Support Portal and the Support Landing Page. [...]

By: Bradley Bracken

Bradley Bracken — Thu, 13 Mar 2008 01:38:52 +0000

* Stands and applauds.

I understand others skepticism, but I’m very happy to see some improvements being made. Anything is better than what is in place currently. I look forward to seeing what happens.

I still shake my head at your refusal to promote the forums more. While I understand they are not usually LL’s “offical” word on how to get things done, I believe it will always be the best resource for resolving most problems in world.

By: Knowledge Base Article of the Week #20: This Land is Our Land « Official Second Life Blog

Thu, 13 Mar 2008 00:27:51 +0000

[...] 2008 at 5:27 PM by: Jon Linden While I’m probably more excited than any of you about the upcoming Support navigation changes (coming soon), I won’t let it get in the way of this week’s Knowledge Base Article of [...]

By: Kitty Tandino

Kitty Tandino — Mon, 10 Mar 2008 06:19:19 +0000

While i love the support pages etc.. and yes JIRA is amazing..
I still miss the old way.. you all remember “Live help” <- in world there was Mentors and Lindens together working together helping new members and old at just a point and click.. now we have groups with rules and more rules don’t get me wrong i love rules and follow them to the letter but i am human as is everyone else in world a faster, easyer way for others to feel they get the answers they need and more so for those new members that go months or sometimes longer without ever meeting a Mentor.. what do they have for support?

yes paying members are good and all but really look at the numbers it is more “Basic” accounts or Alts” they count too… i’ve known alot of basic members that put just as much money in world as the paying ones but they break their backs to do it.. by learning to build, script, give live events etc…

what can be done for these members?

how about a group made for everyone to join with mentors, lindens and all members alike “Basic or paid” and lets see where that leads..
Give them guidelines to follow we are all adults and should know well and good to follow the rules.. they don’t kick them from the group..

But anyway… <-i’m done.. i know my comments may be fillied under “WTF” but hey just a thought.

-Kitty

By: Julyanne Bloch

Julyanne Bloch — Sat, 08 Mar 2008 21:08:40 +0000

Good afternoon … today from around 13:00 pm … I was in the city of Torino …. and when I sit in those chairs luck chair … falls and unable to return more with my avatar … I try to log and says it logged … my friends say that I am on line … I am afraid they are using my avatar … or raquiado the same … please help me … now I am grateful …
Carol

By: Elvis Orbit

Elvis Orbit — Fri, 07 Mar 2008 02:01:07 +0000

Great Stuff. This new page looks great and I like the idea of the link to the knowledge base without longing in, a great feature. Happy to see many great fixes and policy additions as well in the past few weeks From the ad farms to Private Island Transfers.
Keep it up!
Elvis

By: Sitearm Madonna

Sitearm Madonna — Thu, 06 Mar 2008 23:58:05 +0000

yay!

By: Knowledge Base Article of the Week #19: Hush, I’m speaking! « Official Linden Blog

Thu, 06 Mar 2008 23:24:06 +0000

[...] 2008 at 3:23 PM PST by: Jeremy Linden Hey everyone! Are you as excited as I am about the upcoming Support navigation changes? If you’re a regular Knowledge Base Article of the Week reader, I think you’ll love the [...]

By: Ryanna Enfield

Ryanna Enfield — Thu, 06 Mar 2008 23:19:35 +0000

@10 I absolutely agree. JIRA is not user-friendly and since it is the main way for users to supposedly report bugs, it desperately needs to be user-friendly. Great step in the right direction Lindens, but you really need to make these same changes to JIRA, or replace it with something more user friendly. I personally hate JIRA. I feel it is something that should be used behind the scenes or by people who can comfortably navigate JIRA and use it for the purpose intended. I will be the first to raise my hand to profess that I find JIRA completely confusing to Navigate. I hope someone in LL is listening. This is not the first nor last post on this issue as you can see from past blogs. Thank you.

By: nika talaj

nika talaj — Thu, 06 Mar 2008 22:57:46 +0000

Congrats! Major progress here, LL! This new layout looks much much better! A great example of simple changes making a big difference.

I hope that, now simple URLs to pages within the knowledge base will also work? *crosses fingers* Maybe then I will bother to search it when trying to answer someone’s questions on SL’s forum.

The forums, incidently, should be listed on the support portal as a viable place to go for quick answers, if you have payment info on file.