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« Havok4 Early Adopter Program Region Conversions Delayed
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[RESOLVED] Phone Support Issue

Sunday, January 20th, 2008 at 7:33 AM by: Kate Linden

[RESOLVED 10:42 AM PST] The support phone lines are all back to full working order. –Lotte

Update 11:46 AM PST: While this issue is being worked on, your calls will connect.

Second Life Phone Support is currently experiencing an issue that may result in inability to connect or dropped calls on the Concierge line. We are working on resolving this as soon as possible. Thank you for your patience.

If you have trouble reaching us you can also create a ticket or start a Live Chat using the Support Portal.

This entry was posted on Sunday, January 20th, 2008 at 7:33 AM and is filed under -Miscellaneous, Bugs & Fixes, Community, Customer Service, Resident Experience. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

2 Responses to “[RESOLVED] Phone Support Issue”

  1. 1 The Grid Live » Second Life News for January 21, 2008 Says:
    January 20th, 2008 at 11:39 PM

    [...] Phone Support Issue Quote from the site - Second Life Phone Support is currently experiencing an issue that may result [...]

  2. 2 Massively Says:
    January 21st, 2008 at 2:23 AM

    Yesterday in Second Life: Second Life Daily News

    … Curiously, at 11:46, an update said “While this issue is being worked on, your calls will connect.” which we can only interpret as “While it is being fixed, it will behave as if it is already fixed.” - but perhaps that is supposed to mean somet…