Comments on: Resident-Reported Inventory Loss Survey Launched http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/ By Linden Lab Thu, 08 Jan 2009 05:21:42 +0000 http://wordpress.org/?v=MU hourly 1 By: pcteck http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-610793 pcteck Sun, 15 Jun 2008 23:46:55 +0000 http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-610793 I don't get it. If I buy a car and take it to a dealer in for repair and the dealer looses it are they not liable? Why is second life not liable. I am buying a product and have paid real money to use said product. SL looses my product through no fault of my own and yet they are not responsible for their own mistakes? I buy something that costs 40kl then it becomes lost why are they not held to the same standards as every company out there when personal property is lost when it is clearly the fault of the company for items being lost. Not just lost from our inventory but items completely removed after being rezzed. I have watched 3 objects now completely disappear from my land that were rezzed and then vanished as if someone just hit the delete key. The back up system for me is the trash bin but it was not in there either and I know of know short cut in sl to delete an item and purge it in same step. Even items that a person builds from scratch just all of a sudden vanish and no apologies or anything. Has SL ever lost an Avatar or lost any of the Linden dollars people spend? What would happen if the new CEO of SL lost his shirt or house that e just built. I don’t get it. If I buy a car and take it to a dealer in for repair and the dealer looses it are they not liable? Why is second life not liable. I am buying a product and have paid real money to use said product. SL looses my product through no fault of my own and yet they are not responsible for their own mistakes? I buy something that costs 40kl then it becomes lost why are they not held to the same standards as every company out there when personal property is lost when it is clearly the fault of the company for items being lost. Not just lost from our inventory but items completely removed after being rezzed. I have watched 3 objects now completely disappear from my land that were rezzed and then vanished as if someone just hit the delete key. The back up system for me is the trash bin but it was not in there either and I know of know short cut in sl to delete an item and purge it in same step.

Even items that a person builds from scratch just all of a sudden vanish and no apologies or anything. Has SL ever lost an Avatar or lost any of the Linden dollars people spend? What would happen if the new CEO of SL lost his shirt or house that e just built.

]]> By: Agnetha Vuckovic http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-608598 Agnetha Vuckovic Fri, 30 May 2008 13:49:40 +0000 http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-608598 Hmm. As someone who has spent years working with databases.....I really don't understand HOW an object goes missing without an implicit DELETE command. I presume SL uses SQL. This isn't rocket science....it's basic database architecture ! The solution to missing inventory is extraordinarily simple. Objects are only flagged for deletion when a user ( not a programmed bot ) hits DELETE ! Huh ?? God knows what bizarre setup LL are using where some program equivalent of Terminator is running round randomly 'deciding' users don't need objects ! Hasta la vista....baby ! As for objects lost on region rollback....come off it ! How do you lose a database record simply because one field ( Location ) becomes ambigious ? If the object existed ( no matter where ) prior to the rollback image......every rule of proper database design demands it should exist afterwards. Please send my $10,000 consultation fee to my account.....lol. Hmm. As someone who has spent years working with databases…..I really don’t understand HOW an object goes missing without an implicit DELETE command. I presume SL uses SQL. This isn’t rocket science….it’s basic database architecture !

The solution to missing inventory is extraordinarily simple. Objects are only flagged for deletion when a user ( not a programmed bot ) hits DELETE ! Huh ??

God knows what bizarre setup LL are using where some program equivalent of Terminator is running round randomly ‘deciding’ users don’t need objects ! Hasta la vista….baby !

As for objects lost on region rollback….come off it ! How do you lose a database record simply because one field ( Location ) becomes ambigious ? If the object existed ( no matter where ) prior to the rollback image……every rule of proper database design demands it should exist afterwards.

Please send my $10,000 consultation fee to my account…..lol.

]]> By: Linda Brynner http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-505272 Linda Brynner Sun, 04 Nov 2007 22:11:29 +0000 http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-505272 Since again almost comments are closed... Damnit when is Linden Lab going to set up some normal Customer Services !!!!!!!!!!! No music I have all of the sudden from sl since days, and boy am I sure that all setting are ok. All outworld music and streams works fine. And can we find any Linden for support, none so ever :( GEEEEZZZZ GET CUSTOMER SERVICES ORGANIZED IS THAT SO DIFFICULT ? There are only around 50.000 people online at the same time; what is the difficulty to get basic CS setting up to normal standards. Hire profs to get it organized !! Since again almost comments are closed…
Damnit when is Linden Lab going to set up some normal Customer Services !!!!!!!!!!!
No music I have all of the sudden from sl since days, and boy am I sure that all setting are ok. All outworld music and streams works fine.
And can we find any Linden for support, none so ever :(
GEEEEZZZZ GET CUSTOMER SERVICES ORGANIZED IS THAT SO DIFFICULT ? There are only around 50.000 people online at the same time; what is the difficulty to get basic CS setting up to normal standards. Hire profs to get it organized !!

]]> By: Nulflux Negulesco http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-503571 Nulflux Negulesco Fri, 02 Nov 2007 10:51:46 +0000 http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-503571 The question now becomes: since Linden Labs has declared that their currency has value against the USD and that other RL (albeit USA and European laws) apply to the entire system then do compensation for damages due to inventory loss apply? Yes yes we know the TOS says that it won't happen, but we also know that the TOS has been held invalid and can no longer be used as a basis for these type of arguements. If a person kept strict logs of his entire inventory, found that a large portion of expensive items were missing - and could prove beyond a reasonable doubt that it was lost due to negligence or misconduct on behalf of Linden Lab would the court ruling change Lindens policies towards inventory loss? Would a class action lawsuit on behalf of all SecondLife residents who can prove inventory loss prompt Linden Lab to provide a backup inventory feature? In my opinion, with the instability of the asset system widely known and recognized it becomes neglectful for Linden Lab to NOT provide a backup system. The question now becomes: since Linden Labs has declared that their currency has value against the USD and that other RL (albeit USA and European laws) apply to the entire system then do compensation for damages due to inventory loss apply? Yes yes we know the TOS says that it won’t happen, but we also know that the TOS has been held invalid and can no longer be used as a basis for these type of arguements.

If a person kept strict logs of his entire inventory, found that a large portion of expensive items were missing - and could prove beyond a reasonable doubt that it was lost due to negligence or misconduct on behalf of Linden Lab would the court ruling change Lindens policies towards inventory loss? Would a class action lawsuit on behalf of all SecondLife residents who can prove inventory loss prompt Linden Lab to provide a backup inventory feature?

In my opinion, with the instability of the asset system widely known and recognized it becomes neglectful for Linden Lab to NOT provide a backup system.

]]> By: Bob Bunderfeld http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502519 Bob Bunderfeld Wed, 31 Oct 2007 21:23:39 +0000 http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502519 I appreciate the "feable" attempt to figure out this issue, but perhaps if you and your colleagues at LL would have LISTENED 8 months ago, when these issues began, you wouldn't need to now try and collect data and find some reasons as to why this happens. It seems to me that LL practices "reaction" management instead of "proactive" management, which will always be a problem. Perhaps the management team needs a collective kick in the rear? I appreciate the “feable” attempt to figure out this issue, but perhaps if you and your colleagues at LL would have LISTENED 8 months ago, when these issues began, you wouldn’t need to now try and collect data and find some reasons as to why this happens.

It seems to me that LL practices “reaction” management instead of “proactive” management, which will always be a problem. Perhaps the management team needs a collective kick in the rear?

]]> By: U M http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502273 U M Wed, 31 Oct 2007 02:44:23 +0000 http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502273 Are we ever going to get a fix for 100`s of trash cans in inventorys? Without having to go thur support to file a ticket? Its happening on a daily bases now. When do we expect a fix for this? U sahi M usashi Are we ever going to get a fix for 100`s of trash cans in inventorys? Without having to go thur support to file a ticket? Its happening on a daily bases now. When do we expect a fix for this?

U sahi M usashi

]]> By: shockwave yareach http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502222 shockwave yareach Tue, 30 Oct 2007 22:05:27 +0000 http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502222 @90 So if people report their losses, they are whining. If they stop reporting their losses and grumble about it to each other, they are whining. And you left simply because people didn't smile and wave at you as the game collapsed around their feet, causing real financial losses to them? You didn't used to work in Public Relations for Enron by any chance, did you? @90

So if people report their losses, they are whining. If they stop reporting their losses and grumble about it to each other, they are whining. And you left simply because people didn’t smile and wave at you as the game collapsed around their feet, causing real financial losses to them? You didn’t used to work in Public Relations for Enron by any chance, did you?

]]> By: StillWatersxoPJxo http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502199 StillWatersxoPJxo Tue, 30 Oct 2007 20:35:55 +0000 http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502199 My Recent Item folder seems to have turned into a carbon copy of my All Item folder. Is there a know fix for this? My Recent Item folder seems to have turned into a carbon copy of my
All Item folder. Is there a know fix for this?

]]> By: Leila Larkham http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502197 Leila Larkham Tue, 30 Oct 2007 20:31:58 +0000 http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502197 umm... beside the inventory loss Ive experienced. Ive been having hellacious trouble with log ins today, right now in fact... No money. cant tp. no friends list. who knows if Ive lost more inventory I cant even see it because it isn't loading! umm… beside the inventory loss Ive experienced. Ive been having hellacious trouble with log ins today, right now in fact… No money. cant tp. no friends list. who knows if Ive lost more inventory I cant even see it because it isn’t loading!

]]> By: iota vita http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502182 iota vita Tue, 30 Oct 2007 19:32:35 +0000 http://blog.secondlife.com/2007/10/28/resident-reported-inventory-loss-survey-launched/#comment-502182 I'm just getting used to the inventory. I was messing around with the gestures and a load have gone missing, probably my own silly fault, but I did upload a couple of test animations,one definitely was deleted, but the other isn't there today. I also seem to have aquired 3 body types,all the same(very confusing) and a hair style that once went missing seems to have reappeared again. Maybe I'm simply messy with my filing. Is it a good idea to put all the free stuff in one box on your land and only keep the stuff personally paid for or/and uploaded ? I think I'll do that in the future. Other to this everythings A OK :) I’m just getting used to the inventory. I was messing around with the gestures and a load have gone missing, probably my own silly fault, but I did upload a couple of test animations,one definitely was deleted, but the other isn’t there today. I also seem to have aquired 3 body types,all the same(very confusing) and a hair style that once went missing seems to have reappeared again. Maybe I’m simply messy with my filing.

Is it a good idea to put all the free stuff in one box on your land and only keep the stuff personally paid for or/and uploaded ? I think I’ll do that in the future. Other to this everythings A OK :)

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