Comments on: [UPDATED] Lights on at the Lab http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/ By Linden Lab Thu, 08 Jan 2009 04:42:25 +0000 http://wordpress.org/?v=MU hourly 1 By: Dudeney Ge http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493993 Dudeney Ge Tue, 09 Oct 2007 15:04:57 +0000 http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493993 Excellent post - but before we get too warm and fuzzy, could I please ask once again for my VAT invoices for my accountant here in Spain? Thanks in advance Excellent post - but before we get too warm and fuzzy, could I please ask once again for my VAT invoices for my accountant here in Spain? Thanks in advance

]]> By: Ssieth Anabuki http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493991 Ssieth Anabuki Tue, 09 Oct 2007 14:59:44 +0000 http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493991 Just to echo many here - very nice post indeed. This is just the sort of openess and frankness that sets Linden Labs apart from the crowd :) Just to echo many here - very nice post indeed. This is just the sort of openess and frankness that sets Linden Labs apart from the crowd :)

]]> By: Lindal Kidd http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493990 Lindal Kidd Tue, 09 Oct 2007 14:59:37 +0000 http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493990 I think #80, Matthew Dowd, expressed my thoughts best, so I won't repeat them here...but I will add one request: Fix the volunteer application process! You have tons of Residents eager to help out. By making us wait a year or more to be approved, you're wasting that resource, which it would cost you very little to use more fully. I'll also add this: LL may be "more transparent" than other companies, I won't argue it. But LL NEEDS to be...because it is the individual Residents who are the heart and soul of Second Life, and have created so much of it. As someone pointed out, SL is "a nation of shopkeepers". Lose sight of that in pursuit of major corporate customers, and you will lose everything SL has become. I think #80, Matthew Dowd, expressed my thoughts best, so I won’t repeat them here…but I will add one request: Fix the volunteer application process! You have tons of Residents eager to help out. By making us wait a year or more to be approved, you’re wasting that resource, which it would cost you very little to use more fully.

I’ll also add this: LL may be “more transparent” than other companies, I won’t argue it. But LL NEEDS to be…because it is the individual Residents who are the heart and soul of Second Life, and have created so much of it. As someone pointed out, SL is “a nation of shopkeepers”. Lose sight of that in pursuit of major corporate customers, and you will lose everything SL has become.

]]> By: xavier hathaway http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493986 xavier hathaway Tue, 09 Oct 2007 14:49:15 +0000 http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493986 Friends Online is temporarily disabled due to technical difficulties. We'll re-enable it as soon as possible. Thanks for your patience. What's up with that? Friends Online is temporarily disabled due to technical difficulties. We’ll re-enable it as soon as possible. Thanks for your patience.

What’s up with that?

]]> By: Linda Brynner http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493983 Linda Brynner Tue, 09 Oct 2007 14:41:06 +0000 http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493983 Excuse me, but I don't think it's possible to do a proper self evaluation. I would publish a web based compact customer satisfaction survey to be mailed to all sl accounts. Then process the response and communicate feedback with plans of approach of the weak points. Moreover, Linden Lab's customer services level is undoubtely below the benchmark of any company. I would really, really work on that issue anyway. Especially multi lingual services as LL knows which countries are active in SL and for which %. I would start to install a proper friendly service desk 24 hours available. Excuse me, but I don’t think it’s possible to do a proper self evaluation. I would publish a web based compact customer satisfaction survey to be mailed to all sl accounts. Then process the response and communicate feedback with plans of approach of the weak points.
Moreover, Linden Lab’s customer services level is undoubtely below the benchmark of any company. I would really, really work on that issue anyway. Especially multi lingual services as LL knows which countries are active in SL and for which %. I would start to install a proper friendly service desk 24 hours available.

]]> By: MasterLiveWire Moody http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493981 MasterLiveWire Moody Tue, 09 Oct 2007 14:39:49 +0000 http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493981 I have been here a year almost.. i have seen the ups and downs.. i just wish they make it to report problems and let us no.. when and how they were fixed. like lag..crashs etc etc.. i am still waiting on a ticket i submit 90 days ago.. still no answer.. GET USE TO IT...LL DOES NOT WANT TO CHANGE FOR THE BETTER! I have been here a year almost.. i have seen the ups and downs.. i just wish they make it to report problems and let us no.. when and how they were fixed. like lag..crashs etc etc.. i am still waiting on a ticket i submit 90 days ago.. still no answer..

GET USE TO IT…LL DOES NOT WANT TO CHANGE FOR THE BETTER!

]]> By: Sed http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493976 Sed Tue, 09 Oct 2007 14:28:00 +0000 http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493976 Every month I watch my tier fee leave my bank account. And every month I wonder when the service will justify the cost. Since I started about two years ago (more?) (before open registration was thrust upon us), I have witnessed SL slide farther and farther down. My 'SL experience' now is much worse than it was when I began. Lag, disconnects, inventory ... the whole host of issues repeatedly mentioned. I am hoping that there is a big turn-around in the making (laffs) but if not ... I have come to accept that I may not re-up my subscription and sell off my land. That 'deadline' such as it is, is in about 6 months. It just pains me to see something with so much potential get beat to death by horrible management decisions and poor quality control. Mistakes happen. But when they happen all the time they aren't mistakes. They are the status quo. Every month I watch my tier fee leave my bank account. And every month I wonder when the service will justify the cost.

Since I started about two years ago (more?) (before open registration was thrust upon us), I have witnessed SL slide farther and farther down. My ‘SL experience’ now is much worse than it was when I began. Lag, disconnects, inventory … the whole host of issues repeatedly mentioned.

I am hoping that there is a big turn-around in the making (laffs) but if not … I have come to accept that I may not re-up my subscription and sell off my land. That ‘deadline’ such as it is, is in about 6 months.

It just pains me to see something with so much potential get beat to death by horrible management decisions and poor quality control. Mistakes happen. But when they happen all the time they aren’t mistakes. They are the status quo.

]]> By: MMODump.com » Lights on at the Lab http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493975 MMODump.com » Lights on at the Lab Tue, 09 Oct 2007 14:25:31 +0000 http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493975 [...] (more…) [...] [...] (more…) [...]

]]> By: Steve Mahfouz http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493974 Steve Mahfouz Tue, 09 Oct 2007 14:23:16 +0000 http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493974 I appreciate any effort at communication by LL. Of course, the better it is, the happier most of us are. I think a very crucial point that LL needs to grasp is this: I think if most of us feel that you (meaning the management of LL) "care" about our SL experience, then the amount of grumbling goes down dramatically. Of course, it will never go away entirely but the caring factor is crucial. Caring is demonstrated by words and deeds. I appreciate any effort at communication by LL. Of course, the better it is, the happier most of us are. I think a very crucial point that LL needs to grasp is this: I think if most of us feel that you (meaning the management of LL) “care” about our SL experience, then the amount of grumbling goes down dramatically. Of course, it will never go away entirely but the caring factor is crucial. Caring is demonstrated by words and deeds.

]]> By: Chris http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493973 Chris Tue, 09 Oct 2007 14:21:35 +0000 http://blog.secondlife.com/2007/10/11/lights-on-at-the-lab/#comment-493973 (I am the first Chris, posted around the 30-50 mark) Expanding the number of comments is sort of a mis-nomer... it's not expanding, it's to cease limiting that's requested. The blog didn't used to have any limit at all. Not trying to mince words, just figured it's worth mentioning. I don't have such a big time of day issue, but I think perhaps a way to keep important entries at the top of the blog would be good. Having policy entries shoved off the page by inventory tutorials certainly isn't a good thing, even though there's a place/need for both. And as I and others have said, important policy changes need blog notification with time to discuss BEFORE they go into effect, not 30seconds before they go live, not after they go live. For the record, I disagree with LL limiting ANY type of content on SL. I have no problem with restricting it to certain areas, perhaps even create a second level of mature 'red light district' that requires a second "i agree that I'm 18+" agreement to enter (even show it every time you try to TP in, up to once per session). However I think outright banning any sort of use between consenting adults, no matter how disgusting or offensive or unpopular it is, is a very slippery slope that LL should try very hard to not start sliding down. Sure I find pedophilia disgusting, offensive, abhorrent, take your pick but I also recognize that perhaps being able to express it in SL might prevent expressing it in RL. "I disagree with what you say, but I will defend to the death your right to say it". IDV isn't a horrible idea, but it shouldn't be mandatory for ANYTHING (any type of content) IMHO unless parcel owner says it is. One of the nice things about the Internet is people can express themselves semi-anonymously, that's a lot less likely to happen if IDV is required to do it. I really don't think that having <18 kids steal a credit card and go find porn is a big issue, any kid can find tons of much better porn on Google or Limewire. I think IDV can be a good tool for parcel owners to choose their visitors or customers. But for screening porn, I think 'payment info on file' (if even that) is plenty. Lastly on IDV- The only way I would find this service acceptable is if it's ONLY IDV. That is, whatever information I provide to Linden/Integrity will be used ONCE to verify my identity and then PERMANENTLY ERASED. NO copies stored by Linden OR INTEGRITY. I have no interest in helping build some large commercial identity database. (I am the first Chris, posted around the 30-50 mark)

Expanding the number of comments is sort of a mis-nomer… it’s not expanding, it’s to cease limiting that’s requested. The blog didn’t used to have any limit at all. Not trying to mince words, just figured it’s worth mentioning.

I don’t have such a big time of day issue, but I think perhaps a way to keep important entries at the top of the blog would be good. Having policy entries shoved off the page by inventory tutorials certainly isn’t a good thing, even though there’s a place/need for both. And as I and others have said, important policy changes need blog notification with time to discuss BEFORE they go into effect, not 30seconds before they go live, not after they go live.

For the record, I disagree with LL limiting ANY type of content on SL. I have no problem with restricting it to certain areas, perhaps even create a second level of mature ‘red light district’ that requires a second “i agree that I’m 18+” agreement to enter (even show it every time you try to TP in, up to once per session). However I think outright banning any sort of use between consenting adults, no matter how disgusting or offensive or unpopular it is, is a very slippery slope that LL should try very hard to not start sliding down. Sure I find pedophilia disgusting, offensive, abhorrent, take your pick but I also recognize that perhaps being able to express it in SL might prevent expressing it in RL.
“I disagree with what you say, but I will defend to the death your right to say it”.

IDV isn’t a horrible idea, but it shouldn’t be mandatory for ANYTHING (any type of content) IMHO unless parcel owner says it is. One of the nice things about the Internet is people can express themselves semi-anonymously, that’s a lot less likely to happen if IDV is required to do it. I really don’t think that having <18 kids steal a credit card and go find porn is a big issue, any kid can find tons of much better porn on Google or Limewire. I think IDV can be a good tool for parcel owners to choose their visitors or customers. But for screening porn, I think ‘payment info on file’ (if even that) is plenty.

Lastly on IDV- The only way I would find this service acceptable is if it’s ONLY IDV. That is, whatever information I provide to Linden/Integrity will be used ONCE to verify my identity and then PERMANENTLY ERASED. NO copies stored by Linden OR INTEGRITY. I have no interest in helping build some large commercial identity database.

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