1. The blog is broke. The cap for comments counter has falled (hence the count remaining at 24). Since a blog site is no where near cutting edge I can only imagine it’s a simple fix and could be taken care of in a matter of minutes (if not seconds). However (this is the slam part), no one from LL has taken the time or made the effort to check!! On a much less important scale than lost inventory or poor customer service that would show just how interested the good people at LL are in how their platform/service is running. Total neglect on even the smallest issue. And very obviously shows that no one has bothered to even skim the comments posted so far. Pretty sad state of affairs……….actually very sad.

2. The other case could be that LL has left the cap off intentionally so they could read what we have to say…….maybe take it to heart and do a little soul searching. If that is the case, I commend them for this opportunity to voice our opinions or discuss our dissatifaction and be heard.

My true feelings are the first possibility being the most likely to be true. The counter has stopped at 24 plus not one update or comment post by a Linden are my reasons for believing this. And, it’s just a very small extention of what many many of us believe about LL. THEY COULD NOT CARE LESS about what we say.

What a total dissapointment. Nevermind the last 3 major losses that I have experienced in my inventory, now I can’t even make changes on a sim and expect them to stick. Of course, none of these items were copy items. I’m so frustrated by LL right now - this is the worst it has been in the over 3 years I have been here.

Sad state of affairs LL, very sad.

-Mika

I’m not sure Bob ever said he was intentionally trying to get banned (but I’m too damned lazy to go back and reread this whole set of comments to confirm that……it doesn’t matter to me anyway). What I have taken from all his comments so far is that he’s aware that LL could ban him for posting the log of his conversation with a Linden. And that even with the possiblility of a ban he’s still committed to trying to rectify a major issue with customer support (among other major issues) by LL. There is a difference, you know.

And @Ricky #145:

Having to give full and complete details on just what was happening at the time of a loss or failed TP or whatever plus how to exactly dupiicate the issue consistantly is a beta testers job……….and a knowledgable one at that. I wasn’t aware we were beta testers for LL. In fact I would not beta test such a program as SL because I do not have that expertise………..and the vast majority of users of this game do not have that experience either. If LL wants others to trouble shoot their software they should kick us non geeks off the grid and hire some beta testers with vast amounts of knowledge to test the system properly………pay them instead of charging them. Invite us lessers to come play when they want to stress the system in the final stages of the testing.

Requiring people who do not have the expertise to give such detailed reports before they will even look into the reported problem is idiotic. It’s elitism, it’s arrogance………..it’s completely insane.

I am thankful for Bob disrupting things, for pointing out the truth of LL’s ineptitude. Anyone who has been here as long as Bob (that would be me, how long have you been here?) sees his act of civil disobedience as exactly the sort of actions necessary to shake LL out of its apathy towards its customers who do love this platform.

“If you don’t like it leave” is just about the most immature, irresponsible response one could make to someone like Bob, or me, who have invested YEARS into SL, but then, that’s about the response we’re getting from LL these days too.

I’d rather fight then walk away. Poop on you Jet if you don’t like it.

But, on point… I have encountered inventory loss a number of times and have had varying degrees of success at recfiying it - it seems to depend on WHO you get working on your ticket/IM. this is a hallmark of a poor support system - it means that the whole thing depends on the personalities and conscientiousness of the individuals working in it, rather than established procedures and a company-wide focus on customer service.

I tend to agree with Bob’s posts on this one - not least because he has the history both in terms of time, and in terms of contact with the Linden high command… In the end, the Lindens are counting on us to roll over and accept what THEY think is the way Second Life has to be. They have proven again and again that communication and advice is a one-way street with them - direct from residents into what I’d imagine is a huge archive of unread blogs, forums, emails, and posts.

Like Bob, I love Second Life. I love the challenge of it, the social intercourse (get your mind out of the gutter, people…), the creativity. It is a truly amazing world, and I can’t fail but give cred to the Lindens overall, for the creation of such an amazing experience. But, as the quote goes, “When I was a child I spoke as a child I understood as a child I thought as a child; but when I became a [wo]man I put away childish things.” Second Life now is not the Second Life of three years ago, and it never can be again. It may be that opening it up to free accounts and allowing accounts to explode to 6m, and concurrent users to 40k was a mistake - but it’s done, and it’s too late to change.

I join Bob’s call for residents to fight the good fight - not to roll over and let Linden Labs destroy Second Life. Reopen your support tickets if they aren’t resolved to your satisfaction. Read the blogs, post to them, talk to your friends, hell - talk to the media if they will listen. In the end, if we are silent, we have only ourselves to blame - because we know damn well that patience and silent support don’t work.

Well, that turned out to be more of a rant than i anticipated…

*gets off her soapbox, smooths her skirt, and immediately freezes in place and has to relog*