Network connectivity problem
Saturday, September 15th, 2007 at 7:27 PM by: Lotte LindenApproximately 400 or so regions on the Main Second Life lost network connectivity for a short period of time this evening. The operations team had hoped to fix this swiftly, but some content may have been lost before the problem was resolved.
September 15th, 2007 at 7:32 PM
well, crap!
September 15th, 2007 at 7:32 PM
So was this why it was extremely laggy for the past while in the sim where I was?
BTW, when there is something that affects some sims and not others can we be told what sims so we know if we should check if anything was lost?
September 15th, 2007 at 7:33 PM
Opps
September 15th, 2007 at 7:35 PM
How about the account history page NOT updating for hours…a problem that exists since last thursday?
Good morning Linden…hope you guys/gals had a good rest - at least your sleep seems to be very sound !
September 15th, 2007 at 7:41 PM
It’s posts like these that make me laugh quietly to myself.
September 15th, 2007 at 7:42 PM
oh super. cause there is no way to back up stuff and stability is doen the toilet again, I am afraid to even log in when it is possible to see what is missing. this is lame guys. for the last two weeks, we’ve had horrible lag and problems again. why can’t you fix the basics and get it right? voice was a waster of time, money and people that could have been better spent. yeah. yeah. 75% of our developers are working on fixing things. fooey- no they are not. i love sl and think it has great potential but am kinda done. i have one parcel of land left to sell and i am gone. not that you care, but i was a paying customer in addition to spending a lot monthly shopping, etc. good luck, you are gonna need it.
September 15th, 2007 at 7:51 PM
That must be why the kusawa sim that I was in died so horribly. It really needs a restart and all live chat ops are not there… lol
September 15th, 2007 at 7:53 PM
“Blue notice?
Why can’t you people ever let those of us IN WORLD know about problems that are ongoing? After half an hour of TPing back and forth and entering appearance anfd whatnot, finally I chose to relog.. and NOW I see the notice.
How hard is it to say “we are aware of a problem that may be affecting many of you. we’re on the case”.?
September 15th, 2007 at 8:02 PM
Okay, I think that SL people need to have a team meeting and finally admit the 800 pd gorilla in the room . SL’s stability has always been an issue. the potential revenue loss for some of us can be pretty sevear ( I was talking to a potential customer just as it crashed) I think that before they roll out a new “feature” they need to fix the existing problems
September 15th, 2007 at 8:09 PM
I tried letting Alex on live help know there was a problem, but it just came across that i was a noob and didnt know what was going on. Finally after getting logged in despite trying for 4 hours, i rebooted my sim because i thought something was fishy with it. Wouldnt you know that “content loss” resulted in a rollback on my sim which i didnt request.
September 15th, 2007 at 8:21 PM
Keep crashing since 7th sept loggin IM some friend crash loggin again try to tp crash or stuck can’t move would like some help here please never had this problem before.
September 15th, 2007 at 8:24 PM
We need more cowbell.
September 15th, 2007 at 8:25 PM
and as always “Linden Labs takes no responsibility” for the losses.
It now 8:23PM PDT and no linden has answered my question why “Library” inventory poofed.
I WILL KEEP posting this until and Linden with guts steps forward and addresses to the community why game issued standard inventory just goes missing, might also help explain personal inventory disappearences that people paid money for too.
September 15th, 2007 at 8:30 PM
unable to connect at this time.
September 15th, 2007 at 8:34 PM
And we are closing the carpool too.
September 15th, 2007 at 8:34 PM
Bob Bunderfeld , I hope you do know that it is against TOS for copying Instant Messages , you really should be careful I know people that have been banned for this.
September 15th, 2007 at 8:38 PM
Perhaps you could explain the “close the carpool” message from Nicole Linden (that apparently not everyone got)?
I IM’d her to find out what the heck, and was greeted by, “Hi! I don’t accept IM messages! Please visit the support portal!”
May I suggest that if cryptic messages are going to be sent over the system, the Linden who sent them not tell people to vanish into the support black hole.
coco
September 15th, 2007 at 8:38 PM
Did ANYONE else get a message from
someone named Nicole Linden
that stated “closethe carpool” ?
I have NO idea what the heck that was about,
but when I clicked on OK to close it
my entire SL client crashed.
Gee, thanks…
September 15th, 2007 at 8:39 PM
Digital:
The day Linden Lab wants to ban me from Second Life for copy my CHAT LOGS that they allow me to RECORD in THEIR software, will be the day that my attorney and I will open up a can of … well you get the picture.
Linden Lab has no legal stick to beat when they allow the user to record these conversations THROUGH Linden Lab software. It’s not like this is something that was done through open-source, everyone can turn on FULL LOGGING, and I would urge everyone to do just this, because then, when someone like KONA LINDEN says derogatory things about you to a Resident you are working for, then you can report it to Robin, but then again that doesn’t do any good, she approves of her employee’s bad mouthing their Customers.
Oh well, gotta keep fighting the good fight I say, and whether Linden Lab wants it or not, they are coming into the LIGHT to be shown for what they are and really what they aren’t!
September 15th, 2007 at 8:39 PM
wth is close the carpool, is that LL shorthand for everything is screwed up YET again???
September 15th, 2007 at 8:42 PM
and another thing why is it now virtually impossible to report a grid attack, seems that since LL cant seem to fix anything wrong the obvious solution is make it so no one can report a problem, and btw the grid attack i encountered was created by someone using a Linden name, the things that make you go hmmmm
September 15th, 2007 at 8:47 PM
Dang it, now the carpool is being closed, what else will they take from us. How am I going to get to work!
September 15th, 2007 at 8:52 PM
Lindens will only ban you if your a free account, if you pay money you can get away with anything, havent you figured out yet its money that makes the slworld go round
September 15th, 2007 at 8:54 PM
Please arrange an alternative place for my car to swim. Thank you.
September 15th, 2007 at 9:04 PM
Damn, now I can’t hitch a ride to work. Oh wait I have been banned for 2 weeks without reason and without any response to the multiple emails I sent in. If you are going to ban people at least look up the issue involved instead of hitting people with the stick.
As I stated in the email:
Multiple people abused the abuse report system to spam ARs against me. Linden comes on and decides “oh wow this person needs to be banned”.
LL you need to consider actually investigating:
a) the age of the people filing the reports
b) did the person actually do anything (I didnt do crap, shoot the entire day I was outside that sim working on other crap and I did not use anything that violated the TOS)
September 15th, 2007 at 9:17 PM
LOST items? what in the world? Are you joking me? they have all these big companies on sl, do you think their items are being lost too? Unreal Un believeable, totally american!
September 15th, 2007 at 9:18 PM
Can anyone tell us just what does “Close carpool” actually mean in English and not computer speak.
September 15th, 2007 at 9:29 PM
17 said.”LL you need to consider actually investigating:
a) the age of the people filing the reports
b) did the person actually do anything (I didnt do crap, shoot the entire day I was outside that sim working on other crap and I did not use anything that violated the TOS)”
Problem is some people thinks AR things its a game, and or thinks they have linden like power to control otehrs. After hearing remarks like this……..”I got banned 12 people alond filing abuse reports after contacting my ” FRIEND a Fill in the Blank ____ Linden. ” Now these same little kids hang out in freebie clubs playing “I AM GOING TO ARE YOU if you dont be good.” Or worse yet get people banned for no reason at all. To those people they need to do this because in their rl They are controlled themselves and need to cause harm for others. LL Needs to start rethinking how AR reports are done. Or just just get rid of them totally.
September 15th, 2007 at 9:41 PM
Some content may have been lost. No use crying over spilled milk, eh, LL?
And Bob, we get it already.
September 15th, 2007 at 9:43 PM
“Problem is some people thinks AR things its a game, and or thinks they have linden like power to control otehrs. After hearing remarks like this……..”I got banned 12 people alond filing abuse reports after contacting my ” FRIEND a Fill in the Blank ____ Linden. ” Now these same little kids hang out in freebie clubs playing “I AM GOING TO ARE YOU if you dont be good.” Or worse yet get people banned for no reason at all. To those people they need to do this because in their rl They are controlled themselves and need to cause harm for others. LL Needs to start rethinking how AR reports are done. Or just just get rid of them totally.”
Yes, especially since people have no penalty for spamming ARs at everyone they don’t like. The system either needs to be discarded or handled in such a way that griefers can be verified by a linden within minutes of an AR being filed. As it is now an AR may be handled weeks after the initial filing, at which point it is just roll the dice and press the button.
September 15th, 2007 at 9:49 PM
has anyone notcied that the main blog page says there are only 2 comments lol there are like 23 lol thats a bug LOL
September 15th, 2007 at 9:49 PM
“Yes, especially since people have no penalty for spamming ARs at everyone they don’t like. The system either needs to be discarded or handled in such a way that griefers can be verified by a linden within minutes of an AR being filed. As it is now an AR may be handled weeks after the initial filing, at which point it is just roll the dice and press the button.”
There use to be a time they did give a banning penalty to those that do it ( a few times as i remeber ). But problem is now kids are getting smarter they getting close to club owners and getting their trust ( HINT! a old school newbie club ). Abuse reportrs are NOT A GAME! if people break the TOS then they should be penalty. But just like Rating, traffic/dwelling ABUSE REPORTS is the last of the Second Life abilies to make a game out of things LETS PLAY THE ABUSE REPORT GAME ! I Got PRIMA BANNED 12 PEOPLE TODAY HOW MANY DID YOU!. This is what occuring at times around SL. A joke!!!!!!!!
September 15th, 2007 at 9:55 PM
Hey everyone the carpool answer was sent to me by a friend,
ty [21:47] Hi! I dont take direct IMs. If you have a question or need support, visit our support portal located at http://secondlife.com/support . If you need to report abuse, use Help > Report Abuse. [21:47] Nicole Linden: np
rickp Watkins: what does close the carpool mean [21:35] Hi! I dont take direct IMs. If you have a question or need support, visit our support portal located at http://secondlife.com/support . If you need to report abuse, use Help > Report Abuse. [21:36] Nicole Linden: it was an error [21:47] rickp Watkins:
September 15th, 2007 at 9:57 PM
Has anyone else noticed that the textures in the Library have all disppeared? Oddly objects that use them still appear properly, but if you want to use any of them they are gone!
Also I found lots of invisible objects on my land that didn’t belong to me! What was that all about? Other than using up prims like crazy!!
September 15th, 2007 at 10:01 PM
@8 - I believe people should follow proper support procedures to get their inventory back if in fact they have lost their inventory. If people start circumventing this, Linden’s are probably going to get frustrated at this and probably not listen at all, which is exactly what everyone here is claiming that’s happening. I think the reason people complain when reports like this or others come in about the service failing is because noone understands exactly what’s going on behind the scenes, and therefore everyone jumps to conclusions about “oh, well what were they messing around with this time to create that error” or something like that. Hence, when we get the few reports that actually detail exactly step by step what happens, people understand and there are far less complaints. I would also like to say that just from reading the transcript, and seeing the changes over my time on SL, Linden Labs have come a long way in preventing inventory loss, yet people still complain in the blogs about it. Everyone agrees to the TOS, which clearly states that inventory loss is a risk that you take every time you log on. Think about something else you take risks with everyday with content loss…. hard drives. You start your computer everyday with the risk of losing your files, and when you do, do you complain to the manufacturer that they didnt do enough to protect your data??? The solution is you backup your data, which unfortunately SL does not have a function to do so. So what do you need to do if you want to minimize inventory loss and get a function to backup your data? Well, that’s why we have jira. Log into jira and vote for the feature request concerning backing up ur info on SL. The more votes it has means your showing Linden Labs this matters to you, and they’ll put it as a higher priority. Right now everyone has said they would like the grid more stable, so that is their top priority. In order for them to make the ability to backup data, they have to change the way inventory works to protect you the user from things like copy-bots for example (not the same, but you catch the drift), which takes more people to concentrate on that from grid stability, people that they’ve put out blog posts saying they would like to hire. So, they are doing their best in my opinion. There’s a lot that goes on behind the scenes that I think everyone is just not informed about that leads everyone to guess and assume, which people shouldnt do. So my point, go through the proper channels, and if there’s something you believe should be prioritized, vote for it. Also for the Lindens, please keep up the good work, but also, whenever possible, please include more info in posts, they help a lot in helping people understand.
September 15th, 2007 at 10:02 PM
Anyone else notice that the textures in the Library have disappeared? Objects that use them are still showing fine, but they are gone.
and I found a whole lot of invisible objects on my land, just taking up prims. No idea what that was all about!
September 15th, 2007 at 10:06 PM
Looks like the problem is still ongoing, I just lost one of my sims (private) and there is red all over the map 10:05 SL time
September 15th, 2007 at 10:06 PM
Well.. I lost a 499 L$ Item (no copy) when I rez it today.
after endless 3 min I got the message that the Item fail to rez, but dit not return in my Inventory.
After all… this is not the first time that this happen.. and it will happen again.. next week, next month.. who knows.
So long only LL CUSTOMERS loss here money and not LL himself its just a small problem.
Bunchoo
September 15th, 2007 at 10:11 PM
Nicole Linden, please, the suspense is killing me, what is the carpool?
September 15th, 2007 at 10:11 PM
So uh, why is it that when a rack of servers goes down, the sims are down for the count? I mean sims move around all the time when they are rebooted. Out of 15,000 active sim servers, how many spares are there? 5?
Shouldn’t there be like at least maybe 400 spares to take care of being able to take a rack or two off line for maintenence and not have the sims that were on it have no where to go for hours?
Just askin, this is the kind of redundency planning that is required for a service to be… reliable.
September 15th, 2007 at 10:13 PM
OMG RED OFFLINE SIMS EVERY WHERE! This is unreal!
September 15th, 2007 at 10:21 PM
@To the linden bashers at the top. If your so almighty, join the Linden team for a week. Lets see what miracles you pull out of a hat.
@Farallon, think of the cost on that, not only initial purchase, but also paying for their connections and seperate ips, electricity, maintance, ect…
@U M …. just …. .
September 15th, 2007 at 10:22 PM
sigh.bashing no! Now stop!
September 15th, 2007 at 10:24 PM
I’ve noticed invisible items too… I kept running into something that would stop my progress through a clearly open area so I right clicked the area and inspected the item and found it gave me the take option. I did “Inspect” and found it was a part of an item in my inventory… wierd, because I’ve never set this item out on this land… hmmmmmmmm
Dily
September 15th, 2007 at 10:24 PM
Used Carpool for sale.
September 15th, 2007 at 10:26 PM
[...] respuestas de algunos usuarios no se han hecho esperar y reflejan mucho malestar ante este tipo de problemas, [...]
September 15th, 2007 at 10:26 PM
Maybe I shouldn’t mention when a sim is dropping me… now that sim, AND my home sim, AND .. looks like hundreds of others, are all down
What a Saturday.
September 15th, 2007 at 10:27 PM
Anyone else having problems rezzing object? I keep getting data base errors! Seems like the Asset server is having problems again.. 35,000 online at the moment? Um? thats not many for this to occure at the moment.
September 15th, 2007 at 10:30 PM
anyone thinking about a new SL B Flick..
Griefer Madness…
an inside look at the rotting mind of the common sl thug..
September 15th, 2007 at 10:31 PM
400 ouch. Age verification anyone.
September 15th, 2007 at 10:34 PM
They said the problem was fixed… but its obviously not… I got shunted to a neighboring sim because access to mine wasnt available
September 15th, 2007 at 10:48 PM
The cost? 400 extra regeon servers out of 15,000 is NOT an outrageous %. Seems pretty low actually.
And if it will reduce downtime by a significant margine (most of the down time lately seems to be related to specific locations or racks or something in the small hundreds of sims) then it is what they MUST DO.
If my missing sim were for buisness use and my customers couldn’t get to it, LL would be getting a royal earfull instead of just a little chiding
September 15th, 2007 at 10:54 PM
Ouch! Dozens and dozens of sims still red on the big map. Looks like swiss cheese.
And I was in the zone! My tinker frenzy is slipping!! Bring my home back online! =)
September 15th, 2007 at 10:55 PM
resolved? My home is STILL down
September 15th, 2007 at 11:01 PM
To those who think I’m just a complainer.
Let me be perfectly clear. I want ONE THING and ONE THING only. I want a world that is FREE of bugs, that is stable, and that doesn’t crash every 5 minutes.
Second Life is a wonderful place to be in, and I want to be in it for another 10 years at least. But, Second Life will die because Linden Lab has turned their back on the BIGGEST BUG ever, and the only thing they can say is, “Am I happy there is content loss? No.” Well, let me be frank, or bob, anway, let me say this, if KONA LINDEN can recover my objects, and I didn’t go through the SUPPORT CHANNELS to get it done, then why can’t KONA LINDEN do it for everyone?
Aunty Robin, would you like to chime in now?
September 15th, 2007 at 11:01 PM
Besides the region of clarksburg being off line which happens to be a major source of income for me that i pay my LL bills with. I find calling it the “main Second life” instead of “main grid” to be utterly and totally annoying just get rid of the word MAIN and stop confusing every one
Just call it second life if you don’t want to use the term Main grid.
September 15th, 2007 at 11:04 PM
I cant login,seems there does need to be redudancy,systems built.
September 15th, 2007 at 11:04 PM
an interesting observation:
While all the sims around me are down, the sim I am in is working much better than usual!!!!!!!
September 15th, 2007 at 11:06 PM
how long will Curie be down and why i want to go home
September 15th, 2007 at 11:11 PM
31 Jana Kamachi Says:
September 15th, 2007 at 10:21 PM PDT
“@To the linden bashers at the top. If your so almighty, join the Linden team for a week. Lets see what miracles you pull out of a hat.
@Farallon, think of the cost on that, not only initial purchase, but also paying for their connections and seperate ips, electricity, maintance, ect…”
To the first part. I’m no networking/programmer and have no desire to be either. I’m a consumer……..i use the product being offered. But, if I were a network guru or hot shot programmer and felt I had the experience to fix LL’s problems I would think long and hard about going to work for such a company. Why would I place myself in a position of trying to untangle a very horrible mess with what appears to be less than completely competant fellow employees? It will take a team (a big team) of gurus to fix the mess that SL appears to be. Not one (even a couple dozen) guru could ever do that.
And to the second part. Why should I (or any other consumer) worry about how much it’s going to cost? When you go into your local grocery store and the shelves are half stocked, the floors sticky wiith uncleaned spills and a quarter of the lights are burned out and you complain………….does the excuse “well that costs a lot of money” fly with you? Not me. To provide adequate service there is a necessary sum of investment that has to be spent……..spend it. If it means passing some or most of the cost off to your consumers then so be it…….but I will judge (using past performance as a method of measurement) whether or not I will accept that added cost. And LL’s past performance isn’t impressing me much.
I just hate the condenscending tone of some of the “know it alls”.
September 15th, 2007 at 11:13 PM
“The operations team had hoped to fix this swiftly, but some content may have been lost before the problem was resolved.”
I hope dearly you don’t think it is “resolved”.
September 15th, 2007 at 11:17 PM
Wow, 4 hours now, and absolutely NO update. Ridiculous.
September 15th, 2007 at 11:21 PM
tsk tsk tsk. all this civil disobedience.
September 15th, 2007 at 11:23 PM
will it be resolved this week?
September 15th, 2007 at 11:26 PM
IM TO EMAIL STILL DOESN’T WORK !!! As all my im’s get capped I am losing all of them now !
September 15th, 2007 at 11:26 PM
My home in Pinswang is still offline.
http://www.flickr.com/photos/aenea/1390416032/
September 15th, 2007 at 11:27 PM
Certainly the most sims I’ve seen down at once when they weren’t running maintenance or rolling restarts…I’m sure everything will be fine Monday morning LL time.
September 15th, 2007 at 11:35 PM
Yes, our sim went down JUST as we were ending the voting on our event’s contest…fun fun! Maybe sometime in the next 3 hours I can announce the winners, now that the contest is over…
September 15th, 2007 at 11:44 PM
“Closedthe Carpool” was probably the name of an avatar.
There’s no such name in the database now. Carpool is an SL last name.
I suspect the name “Closedthe Carpool” is connected with the slogan you see on so many griefing images “Pool’s Closed”.
There’s another meaning to the phrase “Closed the carpool” you can find by doing a Google search.
Nichole may have been trying to send a notice to other Linden staff related to some griefing and sent it to everyone instead of only to staff members, a slip of the finger.
September 15th, 2007 at 11:47 PM
@21 Yes but Linden Labs has not got it yet !
@25 That is the question I have been waiting 2 1/2 days now for LL to answer.
@26 You have to be joking - support -I ROFL - they do not provide support, how long you been around.
@27 Yeah it 11:24PM PDT Still no Linden answering this question.
@39 Here is my crash record so far:And understand I online alot more than other people cause I build structures, furniture, SLx Merchant, SLx terminal host, I run three stores, live on a 8192, rent land and houses, buy and sell property.
Running Pentium Core 2 Quad 2.66
2 Gb 800Mhz. RAM
ASUS P4B 1066 UFB
NVidia 7200 something at 512 Mb RAM
9-1 7 times
9-2 10 times
9-3 5 times
9-4 8 times
9-5 6 times
9-6 8 times
9-7 9 times
9-8 10 times
9-9 5 times
9-10 4 times (was out of town most day(
9-11 8 times
9-12 6 times
9-13 6 times
9-14 5 times (fed up not on)
9-15 13 times (WOOT WOOT NEW FRIGGIN RECORD !!!!!)
Premium Membership at 9.95 a month ( that don’t EVER break)
Times a Linden employee ever gave me a response : 0
So let’s all throw a BIG party in Austria? WTF up with that when you can’t spend the money fixing the BASICS?
Bob, we both know this is the only way that people are going to take notice - I don’;t mean Linden Labs takes notice - but the WWW at large. They are going to think , “Yeah I want to be just like those guys”, pay for service, all the bugs, the DOWN time (for the same bugs) lost items jeez I could go on and on.
What I REALLY love is when I am building, it’s my passion to build nice stuff for SL, I sell it all real cheap, but when I clcik on edit and lock my whole computer up, reboot and start all over it gets to just, well I could say urinate.
Land for sale real cheap !!! IM me cause I starting to cash out. I am going to take the 6K RL money back out of here.
Oh and by the way I would like to THANK LL for screwing all SLx’s boxes up with a code change and “STILL” not answering them either. But you know “THEY” figured it out and FIXED it and jeez they even let me know. Like Hi Renee we have the problem fixed with recoding please DL the new white boxes and RE boxes, we have refunded the last 19 listing and apologize for the disruption in our services. Guess what they answer emails AND BUG REPORTS !! KUDOS SLx !!!
It is now 11:47PM and I have no answer to my original question, but I understand LL employees are going to have to scroll way friggin back to find out what that original question was.
Renee
September 15th, 2007 at 11:50 PM
Am I the only one getting a login packet not received error?
September 15th, 2007 at 11:51 PM
Again, the possibly unfair banning discussed above brings to light the need, as I have said before, for some kind of SL court and jury that folks can bring their cases to for review and a decision. Maybe instead of banning someone…SL could assign them a court date where they would be able to plead their case and answer their accusers in front of a jury of their peers…other SL customers/members. We just need to figure out what to do with the accused avatar when the court dates begin to fill up and their date may not be for a few weeks?? SL Jail? Bail? Is this SL or RL??? In reality, one could limit an avatar’s powers for a bit until their court date…such as not allow them to script, buy, or sell, but they could still communicate with others as they prepare their case.
Any ideas from others on this??
September 15th, 2007 at 11:51 PM
I suspect Nicloe was saying that unoccupied sims were being shut down. It was probably intended as an internal notice.
September 15th, 2007 at 11:52 PM
Oh, and you all have to take a turn on the jury too!
September 15th, 2007 at 11:54 PM
To all the people saying stuff is down there is an electrical problem, That was posted on the blog and on the view boot. Odessa Elegant is up and running come on over and party and watch me build the newest house.
Oppps - sorry blog down too
September 16th, 2007 at 12:00 AM
Closingthe Carpool was a /b/tard that attacked multiple sandboxes. And i happened to stray into one of the sims he had ahold of. The spam froze my sl and i crashed.
September 16th, 2007 at 12:00 AM
and @ whoever it was - no I don’t have to be a premium member, I CHOSE to be one.
So jokes on me cause I paid for this abuse.
Renee
September 16th, 2007 at 12:02 AM
How about my home? Whole regions are still missing. Does this mean everything in them will be lost? When will this be fixed? How can we “live” like this? My property thinks I have banned them from my home. Gaaaaaaaahhhhhhhhhhh!!!!!!!!!!!!!!!!!!!!!!!
September 16th, 2007 at 12:08 AM
Yes closethe Carpool was a avatar, he had nailed my friend with spam noticed causing her to crash, then my home sim nakaa went offline with many others
September 16th, 2007 at 12:09 AM
“26 Jman Udet Says:
@8 - I believe people should follow proper support procedures to get their inventory back if in fact they have lost their inventory.”
Only one response to this one: “HA!” Ever tried that? Maybe Kona can give Frontier a kick in the youknowwhere for doing every problem away with sending a standard file with unrelated junk - with the header “We have solved your problem” That really does it and is far worse than the loss itself.
If Linden Lab showed an inch of interest, they would get all the details they ever wanted and then some. But by insulting residents in stating a problem is solved because they sent a form answer, they’ll never get a decent response.
Why is the inventory counter still used if it’s so inaccurate? Why not just delete all non-functional code and don’t put it back till it works? Why not set up a functional and efficient bug reporting and support request system? Why not make themselves more available? Takes more personnel? Guess again. Now most Lindens are running around (if ‘running’ is appropriate) pointlessly chasing bugs that are caused by other bugs (aka “features”), caused by yet other bugs, etc. etc. And have to deal with the frustration of residents.
Make no mistake, residents like Bob Bundenfeld have been around longer than most Linden Lab employees. When he says something, I wouldn’t believe a Linden contradicting him (one or two maybe).
Getting back to “running”: whenever I see the ‘old’ Lindens like Michael and Jeff running around (loging on/off/on/off), then I know there’s something going on. They don’t come in world for a chat anymore. Usually this is confirmed by a blog entry hours later, and their presence in-world confirms that the problems I’m having and the problems people report to me (they have to check with someone, by lack of Linden Lab support) are serious. So they’re doing something alright - it’s not all bad guys
What’s bad about it is the lack of support, the lack of taking responsibility, the toying around with residents. In short, Jman, “follow proper support procedures” is far worse than the reason for needing support. It’s utterly frustrating, humiliating, and whatnot to have to read the careless, unrelated, and pointless answers. Or in other words: there are no proper support procedures! There’s nothing proper about them.
Lotte, are you reading any of this? Check Crucial’s comments please and use “grid” where appropriate. It does make a difference.
One final note: why would anyone be surprised of this? Linden Lab announced maintenance well in advance, and we all know what maintenance on a weekend leads to. Low and behold, related or not, fate just has it that it’s once again proven to be true. Outage on a weekend leads to more outage.
And one more for Kona Linden: When Second Life software reports items to be missing from database (”Failed to find bodypart/clothing suchandsuch in database”, “Unabled to find object thisandthat in database”) what does that have to do with (non)supported hardware? Kona then shows this indeed has little to do with (non)supported hardware, by retrieving those items.
In my experience, most if not all of the items that are reported missing from database, are found back later, sometimes much later. One tip of Frontier does seem to help: go around from region to region, until you finally find one that can get access to those items missing from inventory. May take a day to do so, and does not guarantee that those items are still available next day, but at least it shows that they can be retrieved. All depends on the mood of the servers (ah, that’s where supported hardware comes in!), network outages, grid attacks, power plant replacements, and greenies. Blaming residents’ computer is much easier and so is confusing them with pointless information.
Also, Jman, don’t think too much of ToS. It has bitten Linden Lab in the behind more than once. A company can’t just write up anything and expect it to stick in court. Court has shown them in place often enough.
Bob, there’s only one Kona. With the mess the data(retrieving) is in, it would take an army to recover everything continuously. Maybe, just maybe, it’s not such a bad idea at all to stop all new development and get everything fixed first. How long can LL try to do things differently? How long will they go on until they see that this is not the way to go? How long does it take until they have to admit that the chosen path does not bring any solutions? How long to understand that there are way too many employees busy doing the wrong things? And yes, Bob, you have to stay longer, you got life, remember?
“Need help? Please visit our Support Page”
Thank you for your patience
September 16th, 2007 at 12:17 AM
Make no mistake friends, I’m in this for the long-haul. Even as I get myself banned from the world (yes on purpose), I do so to prove a point, and that point is, Linden Lab doesn’t like critics.
The problem is my overlords, you fail to know just how MANY alts I have, or can create just because I have a phone book sitting here. You don’t think things through as we have said in the past, but then again, WE, the RESIDENTS are usually at fault when things go wrong.
What I really despise about all of this, is the lengths I’ve had to go to get some sort of response out of Robin or Philip. I used to count these people as friends, but when I have to post such things to SHAME THEM to respond, can a friendship survive that? I’m sorry if it can’t Robin and Philip, but I got a bigger problem to worry about then your hurt feelings; like IF there will be a Second Life in 18 months.
By the way you have run things into the ground, I just don’t see how it will happen.
September 16th, 2007 at 12:30 AM
Some Content may be lost…
Many thanks to 6000 L$ are gone!
September 16th, 2007 at 12:46 AM
I’ve spent some 4 months in Second Life now, both on an official business to evaluate it as a possible platform for a virtual campus for my university, learning and evaluating interface, navigation, building, scripting, social interaction and a number of other factors, but also for my own enjoyment. By the end of this month I’ll hand in my report and recommendation to the university. Although I admit I personally enjoy SL when it works as intended, which I unfortunately have statistics on is being more and more scarce over the 4 months I’ve spent here, and of which the present outage is just another sign, my recommendation will not be a positive one.
SL has two major issues which discourages from using it as a teaching platform.
The first issue is obvious to most of its users: The instability of the platform, with frequent both planned and unplanned outages, and temporary or seemingly permanent loss of functionality and inventory. Postponing seminars or interactive presentations by expensive external lecturers, or having staff lose many hours of work they’ve invested in developing SL teaching material, because a piece of hardware got the hickups or some nerd wanted to try out a nifty new feature on an obviously already overloaded frame is simply not an option.
The second issue is probably not as obvious to most regular SL users: The system and its user interface is far too complex and poorly structured for most potential users to engage in. The fact that only some 200,000-300,000 of the registered almost 10,000,000 accounts are frequent users should be an alert. After asking a number of colleagues, students and friends to try SL, the result could be summarized as “I came, I saw, I gave up”. An investment of a number of USD 100,000 can simply not be justified if it shuts out some 90-95% of the people who are supposed to benefit from it.
Personally, I will probably stay in Second Life after finishing my report and thereby most probably also the suggested “Second Campus Project” for my university. I will use SL as an interesting if yet expensive sandbox, at least for someone like me who enjoys creating on a rather large scale. But with the lack of strategy, will, capacity, competence, care and/or understanding from Linden Labs towards it customers, I doubt it will ever be anything else. When, not if, competitors who offer better service in the virtual world area shows up, I will however move my business to them and perhaps even be able to make it a real and profitable business.
September 16th, 2007 at 12:46 AM
Hi, just a quick question if I may, my sim is one of those which are effected by this continuing network problem.
What are the guidelines to claiming some of paid-in-advance island tier back for the inconvenience of not being able to use my island, and does this apply to renters on the island for their loss of income?
Otherwise, you’re all doing a great job, just work out the bugs before adding more stuff to the stockpile of already unstable things and we’re all set.
September 16th, 2007 at 12:48 AM
Might Linden Lab enlighten us on exactly what “some content may have been lost” means?
September 16th, 2007 at 12:54 AM
WOW congradulations SL>
You talk about providing a program that is tailored to business and building by residents.
But the culmionation of days of work building up a new range of prim boots went down the drain. Some have changed to the wrong dimensions. Some changed to previous colour or texture settings, that dont match the rest anymore!
Now if it was just a matter of rejigging the setings again i could live with that! However MY fully built from scratch creations cant be modified by me now!!!
So now i have to start from scratch and rebuild days of prim work. Gee thanks SL, what would we do if you werent there to keep us busy?
Get a stress free life perhaps? I dont get this stressed playing 1st person wargames! And they are well documented for causing stress related problems and dissorders
September 16th, 2007 at 12:54 AM
I am guessing they are refering to Private islands and articles on SIM’s which are offline
September 16th, 2007 at 12:59 AM
My beautiful skin is gone! My avatar! I hope it can be recovered in the system. I am so so sad. I was pretty, it was totally custom, and the textures used in it no longer exist. I, well, I am just so lost…
September 16th, 2007 at 1:36 AM
Is the problem still at the grid?
I can login but i can do nothing. i dont see my avatar and get no data from the grid what should i do…?
September 16th, 2007 at 1:44 AM
i cant log in? does everyone have this problem? also i have alot of L$ will i lose them? i mean like over 2mil
September 16th, 2007 at 1:50 AM
There was a car pool?..
Hard to find someone that hasn’t lost something. If items are copy enabled (as the majority should be), making copies and putting them into a folder named ‘Storage~ is not a silly idea. If something expensive is no copy, IM the creator and ask why.
September 16th, 2007 at 2:09 AM
@ 19 Charlie Vanalten
“Close the carpool” doesn’t mean anything in computerspeak either.
September 16th, 2007 at 2:27 AM
These 100 spots are too valuable for ppl to waste on glib 1 liners!
Many items are lost in moving or a weird glitch that moves them when you click on them. Use search to find if its moved to a weird spot. But the folder thats highlited is usually the place its gone to. So take a sec to see its actually gone where you actually wanted it to!
One really pissy feature i see is how items that you create become uneditable by the creator! Thats truely SL at its worst.
Recently i see items that you move bouncing back and forward like yoyos between the starting and final destination you select for them. Now thats wat seems to be a problem created by conflicting layers of fixes on fixes, instead or rewriting the original script to remove all those complex layers!
So SL fix the grid by makeing it more stable by simplifying the mish mash of fix layers that cause a lot of the problems.
IE stabile the grid!
September 16th, 2007 at 2:35 AM
SIMs are down all over the grid. My home is down. My places of employment and my shops are down. And the cause is what? LINDEN LABS and their lousy service. Don’t get me wrong, I love SL, I just celebrated my SLbday a few days ago and I wouldn’t trade that year for the world. But LL is a disgrace. I cannot believe how ridiculously slow they are with any support or bug fixes, and on the EXTREMELY rare occasion when you do find a Linden online and willing to talk to you, they are generally rude and snappy, no matter how nice you are to them.
This has simply been my personal experience, and it’s not meant to hurt anybody at LL’s feelings. I’m just sharing what I’ve been through with LL. Sorry if facts offend. Truth hurts.
September 16th, 2007 at 2:48 AM
I asked weeks ago, if there a revolution is beginning to start.
Well, let me say it in this way…first steps are made…the “folk” is not satisfied, the “folk” is losing money and things, the “folk” start to ask uncomfortable questions, the “folk” is getting aggresive…
hmmm…i dont know much about policy or social structures, but what i feel very good is when people are lying and people are getting pissed, its a gift that is given to me and somehow i agree with the oppinion, that Second Life wont survive very long, you know why Linden Lab.
The “REBELS” of Computer Technology were always and will be always faster, smarter and more logical than the companies that claim to be the inventors of new technologies….okay okay maybe too far away from the subject we are talking about here.
But what about the view, that Second Life gets more and more a very bad copy of our RL…let me see…too much bitchy sex, to many people losing faith, many people that act like
“OH…wtf do i have to care for that…?” or
“Oh, i can mute people and even bann them, GREAT…i am like a GOD!”
Well…as i said, i dont know much about policy, but i saw and felt what FASCISM is…and…once again…
THESE ARE THE FIRST STEPS INTO IT…
Ohhhh….just for the statistics, i choose the side of REBELS, I feel much better with that decision, and i confess Linden Lab, every little thing that IS AGAINST the Residents or every VOICE you dont wanna hear, dear Lindens, it will cause you more problems than you can imagine.
You buy your NETWORK PROFESSIONALS and you PAY THEM, but PASSION and being in TOUCH with the truth is much more stronger, Ladies and Gentleman of LL. To explain that in a picture way somehow, check out the link i give to you and replace AMERICA with SECOND LIFE, wow, wow, can you see, almost like TWINS.
http://www.anotherversionofthetruth.com
Good morning America, good night World
September 16th, 2007 at 3:13 AM
I wonder my traffic numbers, when ALL my shops are down since over 10 hours and don’t seem to come back up soon. Not to mention my income. A good thing Avatars do not have to buy food.
September 16th, 2007 at 3:37 AM
Why americans never apologize for inconveniences? This surprises me.
September 16th, 2007 at 3:42 AM
Arthure is right. We need more cowbell, baby!
September 16th, 2007 at 3:55 AM
“Let me be perfectly clear. I want ONE THING and ONE THING only. I want a world that is FREE of bugs, that is stable, and that doesn’t crash every 5 minutes.”
Then Bob, online communities are not your place to be… there will always be bugs, always be crashes, always be problems, always lost items…..
The condition you set don’t even go for RL… Go figure…
Morwen
September 16th, 2007 at 4:04 AM
Bob, while you may provide facts to support your viewpoint, you really come across as a propagandist.
September 16th, 2007 at 4:11 AM
Haven’t been able to log in for over 12 hours. It always fails after Waiting for Network Handshake, with this error: “Unable to connect. Login packet never received by network server.” Is the the same symptom that most others are seeing?
September 16th, 2007 at 4:22 AM
#26 (Jman Udet): “I believe people should follow proper support procedures to get their inventory back if in fact they have lost their inventory. If people start circumventing this, Linden’s are probably going to get frustrated at this and probably not listen at all, which is exactly what everyone here is claiming that’s happening.”
Exactly. But Bob is trying to do the opposite and campaigning (with propaganda even) for people to “flood support” etc. The way to fix SL is not to attack LL, but to use the proper channels such as JIRA and NOT FLOOD the communication channels.
People should relialize this is a pioneer world where you may be at total risk. If you’re not prepared to take that risk, you should not be here much less putting money into it.
September 16th, 2007 at 4:35 AM
Why does my minimap go red then i can’t move - I can see everyone else but they can see me and only hear my voice - this only happened after the 18:2 client - it suxs - is there a fix for this? does anyone have the same problem?
September 16th, 2007 at 4:37 AM
Bravo, JetZep. We need more smart thinkers like you around. A LOT more.