Comments on: Support Expands Services http://blog.secondlife.com/2007/08/24/support-expands-services/ By Linden Lab Mon, 13 Oct 2008 10:52:46 +0000 http://wordpress.org/?v=MU hourly 1 By: Linda Brynner http://blog.secondlife.com/2007/08/24/support-expands-services/#comment-482947 Linda Brynner Fri, 21 Sep 2007 14:12:14 +0000 http://lindenlab.wordpress.com/2007/08/24/support-expands-services/#comment-482947 I do think it's time to approach Customer Services (CS)professional, rather than the quiet nerdy childy methods ( and maybe the tyoical Americal lack of international orientation ). Many countries have difficulties with English... !!! Chinese, Latins, French and Germans for example. LL should setup regional support. In the key metrics we can all see the countries people are coming from. Setup a Latin support for South America + South Europe, English for US/CAN, UK, South Africa, Northern Europe, English Africa, Australia, India. And French for France, French Africa and French Canada, Far East, etc, etc. I tried to help a Belgium and German friend earlier as they have problems with English. 1st Answer LL: "Your friend can contact us". Just as example. Less English experienced have almost no support ! That's totally living in a dark attic or something. Hire an MBA and plan to organise it for some day I would say and stop the nerdy features and details we don't need. Please ! I do think it’s time to approach Customer Services (CS)professional, rather than the quiet nerdy childy methods ( and maybe the tyoical Americal lack of international orientation ). Many countries have difficulties with English… !!! Chinese, Latins, French and Germans for example. LL should setup regional support. In the key metrics we can all see the countries people are coming from.
Setup a Latin support for South America + South Europe, English for US/CAN, UK, South Africa, Northern Europe, English Africa, Australia, India. And French for France, French Africa and French Canada, Far East, etc, etc.
I tried to help a Belgium and German friend earlier as they have problems with English. 1st Answer LL: “Your friend can contact us”.
Just as example. Less English experienced have almost no support !
That’s totally living in a dark attic or something.
Hire an MBA and plan to organise it for some day I would say and stop the nerdy features and details we don’t need. Please !

]]> By: Elaine Carvalho http://blog.secondlife.com/2007/08/24/support-expands-services/#comment-479666 Elaine Carvalho Tue, 18 Sep 2007 22:43:24 +0000 http://lindenlab.wordpress.com/2007/08/24/support-expands-services/#comment-479666 they had stolen my password and they had changed my address of email and now oque I make they had stolen my password and they had changed my address of email and now oque I make

]]> By: Terish Yohkoh http://blog.secondlife.com/2007/08/24/support-expands-services/#comment-471820 Terish Yohkoh Tue, 11 Sep 2007 18:16:48 +0000 http://lindenlab.wordpress.com/2007/08/24/support-expands-services/#comment-471820 this dam liden lab pisses me off i cant play second life need to wait for them to fix it whatever it is all i want to do is play closeist game i can get to this thing is there.com it sucks as hell second life please fix the problom im haveing cant play cant do anything i log on into gray only seeing the grond or my avatar cant move or chat but i can lissen to music woooot lol off and on but thats it and it only happens to me i have asked my friends that where there they dont have the same problom no one i know dose and we are in the same region when it happens but it didnt happen to them why just me i dont know maybe second life is out for me lol this dam liden lab pisses me off i cant play second life need to wait for them to fix it whatever it is all i want to do is play closeist game i can get to this thing is there.com it sucks as hell second life please fix the problom im haveing cant play cant do anything i log on into gray only seeing the grond or my avatar cant move or chat but i can lissen to music woooot lol off and on but thats it and it only happens to me i have asked my friends that where there they dont have the same problom no one i know dose and we are in the same region when it happens but it didnt happen to them why just me i dont know maybe second life is out for me lol

]]> By: Linda Brynner http://blog.secondlife.com/2007/08/24/support-expands-services/#comment-456577 Linda Brynner Wed, 29 Aug 2007 11:49:49 +0000 http://lindenlab.wordpress.com/2007/08/24/support-expands-services/#comment-456577 It seems that Linden Lab picks up professional thougts and business governance. The challenge is to organise friendly and effective customer service within 24 hours, but how to organise this. A thought might be to set up support sites on each rl continent like PayPal does. Of course I do understand that a feasibility research would be needed for that and employees would need to be trained very thorougly. Communications tools would be telephone, skype, live chat, and e-mail, inworld IM. Well, just a thought. It seems that Linden Lab picks up professional thougts and business governance. The challenge is to organise friendly and effective customer service within 24 hours, but how to organise this.
A thought might be to set up support sites on each rl continent like PayPal does. Of course I do understand that a feasibility research would be needed for that and employees would need to be trained very thorougly. Communications tools would be telephone, skype, live chat, and e-mail, inworld IM. Well, just a thought.

]]> By: cove rotaru http://blog.secondlife.com/2007/08/24/support-expands-services/#comment-455638 cove rotaru Tue, 28 Aug 2007 10:01:02 +0000 http://lindenlab.wordpress.com/2007/08/24/support-expands-services/#comment-455638 hi ive got a problem i cant login since a few days ,could u tell me whats the problem? im waiting for help hi ive got a problem i cant login since a few days ,could u tell me whats the problem? im waiting for help

]]> By: DeepSurfer Koenig http://blog.secondlife.com/2007/08/24/support-expands-services/#comment-454693 DeepSurfer Koenig Mon, 27 Aug 2007 13:23:21 +0000 http://lindenlab.wordpress.com/2007/08/24/support-expands-services/#comment-454693 congrats for this businnes, buuuuuuuut why you dont works on the ticket system ??? my Ticket #4051-4239768 dont grab since yesterday and i dont know why i blocked... Sorry SL-Wife needs me ;-) Please inform me "why i blocked" and how long it takes that i can login congrats for this businnes, buuuuuuuut why you dont works on the ticket system ???

my Ticket #4051-4239768 dont grab since yesterday and i dont know why i blocked… Sorry SL-Wife needs me ;-)

Please inform me “why i blocked” and how long it takes that i can login

]]> By: Azur Straaf http://blog.secondlife.com/2007/08/24/support-expands-services/#comment-454059 Azur Straaf Mon, 27 Aug 2007 01:41:19 +0000 http://lindenlab.wordpress.com/2007/08/24/support-expands-services/#comment-454059 Does anyone think that response to support ticket has really improved after this? I am afraid I do not think so. I am waiting and waiting. Almost 2 weeks have passed. Still I am waiting. Using Chat suppor is much faster if you can speack English as a native launguage. We need more rapid response from Support team as well as ability of solving problem in Support team. Am I right, falks? Does anyone think that response to support ticket has really improved after this?
I am afraid I do not think so.
I am waiting and waiting. Almost 2 weeks have passed. Still I am waiting.
Using Chat suppor is much faster if you can speack English as a native launguage.

We need more rapid response from Support team as well as ability of solving problem in Support team.
Am I right, falks?

]]> By: Jani Falta http://blog.secondlife.com/2007/08/24/support-expands-services/#comment-453857 Jani Falta Sun, 26 Aug 2007 20:56:10 +0000 http://lindenlab.wordpress.com/2007/08/24/support-expands-services/#comment-453857 sounds like a big joke to me with the outworld technical support to 24/7 :-(( cant log in since 3 days and all my support tickets are not answered till now. my oldest ticket is 11 days ago now.hmmm.all Lindens in holidays? called 2 times the support, got a friendly lonley working man in Canada,nobody in UK. heeeh its weekend ,I forgotten this.they work from monday till friday from 9-17.ok not really 24/7 service for a premium membership.do I get my money back the days there is no support and no log in to SL? sounds like a big joke to me with the outworld technical support to 24/7 :-((
cant log in since 3 days and all my support tickets are not answered till now.
my oldest ticket is 11 days ago now.hmmm.all Lindens in holidays?
called 2 times the support, got a friendly lonley working man in Canada,nobody in UK. heeeh its weekend ,I forgotten this.they work from monday till friday from 9-17.ok not really 24/7 service for a premium membership.do I get my money back the days there is no support and no log in to SL?

]]> By: Important Announcement - Expanded Support Hours « PacificRim Exchange http://blog.secondlife.com/2007/08/24/support-expands-services/#comment-453829 Important Announcement - Expanded Support Hours « PacificRim Exchange Sun, 26 Aug 2007 20:30:19 +0000 http://lindenlab.wordpress.com/2007/08/24/support-expands-services/#comment-453829 [...] August 26th, 2007 · No Comments There’s a post up on the official Linden Lab blog about expanded support hours: Support Expands Services [...] [...] August 26th, 2007 · No Comments There’s a post up on the official Linden Lab blog about expanded support hours: Support Expands Services [...]

]]> By: GoogleMama http://blog.secondlife.com/2007/08/24/support-expands-services/#comment-453794 GoogleMama Sun, 26 Aug 2007 19:33:12 +0000 http://lindenlab.wordpress.com/2007/08/24/support-expands-services/#comment-453794 Better cinch up your belt, Jesse... my last encounter with LL support took 13 days for an initial response... that didn't even address the issue I had. The final resolution, which was cancelling my account, took a total of 27 days... You have quite a wait left it would seem... Better cinch up your belt, Jesse… my last encounter with LL support took 13 days for an initial response… that didn’t even address the issue I had. The final resolution, which was cancelling my account, took a total of 27 days… You have quite a wait left it would seem…

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