I cannot vote for any new features and recommend that we all do the same. If we truly want LL to prioritize bug-fixing and take care of the problems that affect us on a daily basis, then we must be consistent in our voting and (a) vote for bug-fixing, and (b) not vote for new features. Otherwise, we’re sending mixed signals to LL. So, I can’t vote for MISC-37 even though I agree with the feature requests. (Note that I intentionally did not stay that LL should not do any new features development.)

VWR-935 is a little different. I’m growing more convinced that LL need a product management priority to support a broader platform configuration than is their current focus. They’re continually and alarmingly tightening the noose so that only machines with very high-end configurations will be able to use SL. This makes no sense at all. Instead of VWR-935, I would recommend (a) continuing to support the current system as an alternative to WindLight (this could be selected as a user preference in the viewer), and (b) deprecate functionality in the “low end” (current) system to support MORE (not fewer) system configurations. The user experience would be such that people with lower-end machines (or “unsupported” configurations) will get a less vibrant experience but will be able to use SL RELIABLY, and people with “supported” and high-end configurations will be able to get the “full” SL experience. I think this is a fair balance, and it’s in LL’s best interest to be able to support more users vs. continually deprecating USERS out of the system.

Also it is Kinda Hard to navigate…

Ya Know if China is able to get that SL Knockoff to work with 7 Million online users. I may just go over there… I hope you people at Linden Lab have something Mind blowing up your sleeves. the Meta-Verse race has started and your falling behind! Hopefully your new back end system development is going well

Anyways… I am Rooting for ya.. but please I want to login to the issue tracker.

Another customer here who is thinking off cutting her losses and leaving. I probably won’t because I love SL and I know you do your best LL most of the time, the only thing lacking BIG time is customer service.

What are these blogs for if you don’t listen to us or even acknowledge our views? Pretty much the only way to communicate with Linden staff now anyway or wait weeks for a generic reply.

Windlight is fantastic for the colours and the way things stand out and it does help in adding realism, but really I think most just want something that is more user friendly.

I hear from newbies about recent advertising in other countries and I know most of them won’t hang around long. I joined in July last year and it was a fairly easy system to use for about 4 months then problems started to apear with each update. Lucky for me I had figured out how things work and how to make it easier for my computer to run it, most newbies don’t have a hope.

Please just listen to your customers.

I have to agree with much of what Duckling, DR Dahlgren and Inigo said.

Sure SL is complex, but it isn’t actually rocket science. They may have had a lead, but that is eroding. Entropia Universe has almost the same numbers as SL had when I joined last September, 8 months ago. If LL don’t buck up their ideas, they will be overtaken. There are a myriad of other worlds out there.

Yes, geek days have gone. People don’t want the millions of distros and update every week that is typical of the Open Source and Linux world, which is why it won’t grow that much more in popularity. If these numerous updates actually fixed bugs, all well and good, but they don’t, they introduce yet more, break other things, and push new and unwanted features on people.

Bugs get reintroduced, and that is an indication they have no idea how to control their version histories properly in a team environment. And for those who insist on leeway for Linden because it’s new. Well, note the fourth birthday. They’ve had four years to get this stable. How long do you want to give them? A decade?

By their actions, LL don’t generate confidence. They pay lip service to users, look at Open Letter, cutting back of feedback channels. They have a poor record of changing things. The First Look render pipeline, supposedly a rewrite of the client, probably performs worse than the old client did. Look at spinning out messaging and IMs onto a separate system: still borked more than a month later but sculpties and Windlight have been pushed out.

If LL want to survive, they have to listen more to what people want. It might be okay for the director of operations at LL to say that they don’t think databases are important. Well, most of SL runs on dbs to do everything one way or another, and the constant complaints about inv loss show that people do expect databases to be coddled. It’s what everyone else does.

The lack of service and support at weekends, the increasing lag, crashes, lack of bug fixes, all make SL more and more unusable for more of the time.

The JIRA needs to be better organised. There is one system for client bug reporting, and another classification within JIRA. There should be a better search facility on the front page. There should be better instructions and guidelines if they want it used properly.

There need to be some big attitude changes, or LL will be fondly remembered as a bunch of guys who once tried…

And believe it or not, it works. Putting out their bug lists into the public for everyone to see is a quite daring move, but I am sure it pays. There are people on the JIRA who help the Lindens sort through the stuff and put pieces together or even fix bugs (since this is an Open Source project now).

You (as everybody) are benefiting in-world from stuff other people do for free or for fun and JIRA+OpenSource is just the same for the platform.

A software like SL has myriads of interactions (if you want an example, check https://jira.secondlife.com/browse/VWR-349) and if you believe you can avoid such stuff or that an internal team can draw such conclusions better and easier (no matter how many people you put there) than community- or crowd-intelligence, you have never developed software.

And I’m still trolling for votes in support of MISC-37, and the group functions in MISC-38, and my own VWR-935 :-D which is related to VWR-960, please vote early and often! thanks.