Comments on: Coming your way soon: new Support Portal [UPDATE]

By: Achilleas

Achilleas — Sun, 18 Nov 2007 22:55:33 +0000

Nice…
[URL=http://sunrise-pontiac.canogajeep.cn#] sunrise pontiac [/URL]
http://sunrise-pontiac.canogajeep.cn sunrise pontiac

By: Alexa

Alexa — Thu, 30 Aug 2007 10:06:34 +0000

…….

By: Venus Petrov

Venus Petrov — Thu, 14 Jun 2007 14:01:20 +0000

I am a premium resident who owns land in excess of that specified for a concierge account however I cannot seem to log into that service. I have sent an email to the concierge@linden.com and it was bounced back to me. How can I resolve this???? HELP

By: Derek Garrigus

Derek Garrigus — Wed, 30 May 2007 11:57:49 +0000

Since the main Support Portal entry is closed for responses, I’ll have to dump it here:

Parature’s system is nice and has promise, and I especially liked the idea of rating entries and leaving comments to suggest improvements….
…only it doesn’t seem to work.

After posting a comment, I got the following mail (header only):

>Unknown user: LindenLabs@parature.com
>
>RCPT TO generated following response:
>550 unknown user
>
>Original message follows.

This does not look like a feature, guys…

By: fahad mahfouz

fahad mahfouz — Sun, 27 May 2007 18:42:38 +0000

Dear Support:
My problem.is :i was short 23 usd,instaed of paying from my lindens,i went and updated the visa infos(not knowink what was awaiting me)the visa allows me to enter my card number and expiration’s date only.
the information that comes after submit,is jsut a blank tall erea.
plaese ll any a dvice is appreciated.
fahad mahfouz

By: Autumnfox Vesperia

Autumnfox Vesperia — Mon, 21 May 2007 19:36:25 +0000

First, let me say, good job Linden Labs. I really feel this is a step in the right direction, and hopefully this will allow you to resolve serious matters in a more timely manner, as well as handle the influx of support questions you must deal with day-to-day.

Thank you for offering the concierge status to estate owners, but I do have a single concern:

Estate managers — in particular those lacking a premium account or large land holdings of their own — may now have difficulty requesting your assistance in case of serious regions issues, such as dealing with grey goo, region crashers, and other such major griefer attacks. The estate owner, after all, cannot be here all the time. Just as they rely upon the estate managers, so estate managers need to be able to contact Linden Labs in case of emergency. Please consider offering estate managers — regardless of their payment status — a direct line to Linden Labs to be used solely for serious region-related issues.

Thank you for considering this, and thank you very much for all you’ve done to help keep improving Second Life. Keep up the good work.

By: ONE PO'd RESIDENT

ONE PO'd RESIDENT — Mon, 21 May 2007 18:31:59 +0000

k this is good but can u guys FIX THE INVENTORY BUG PLEEEEEEASE

By: Alaia Anatine

Alaia Anatine — Mon, 21 May 2007 18:26:45 +0000

Why has my comment (number 11) not been approved when there was nothing derogatory in it? I simply stated the truth: that technical support have taken more than 10 days to reply to my email and still have not? Why are you guys ignoring me?! If it is because I have a free account then you are not doing much to encourage me to pay for one!!!

By: The Sojourner

The Sojourner — Mon, 21 May 2007 17:09:23 +0000

I am soooo glad that finally other estate managers are chiming in. Many of us managers do not own land and therefore have no access to concierge service (altho in the distant past we did). Not all of us have active owner participation. And WE are the ones responsible for keeping the sim moving and dealing with emergencies.

This has been a very sore point for months now and if this portal goes into effect, there will be many more than just me hurting.

By: Garth FairChang

Garth FairChang — Mon, 21 May 2007 17:00:47 +0000

That answered a lot of questions

If this was answered can you please tell me where?

“What about Lifetime US$ 225.00 Accounts?

Where do they fall?”

and if not, what is the answer?