Comments on: We are currently experiencing issues with Billing Processing http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/ By Linden Lab Thu, 04 Dec 2008 01:53:58 +0000 http://wordpress.org/?v=MU hourly 1 By: Jcode Jun http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-224129 Jcode Jun Sun, 15 Apr 2007 12:56:27 +0000 http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-224129 Tried to exchange L$1000 today and got this message instead: We are unable to complete your request. • This transaction would exceed your daily trading limit by US$3.49. Your daily trading limit is US$0. • The system encountered an error while processing your order, please try again. Still can't access the forum... Tried to exchange L$1000 today and got this message instead:

We are unable to complete your request.
• This transaction would exceed your daily trading limit by US$3.49.
Your daily trading limit is US$0.
• The system encountered an error while processing your order, please try again.

Still can’t access the forum…

]]> By: Marti Bristol http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210562 Marti Bristol Tue, 10 Apr 2007 19:49:12 +0000 http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210562 IMPORTANT NOTICE - FIX FOR LINDEN DOLLAR ISSUE READ THE LINDENS WONT TELL YOU BUT WE WILL We JUST SPENT TEN MINUTES ON PHONE WITH SUPPORT FOR THIRD TIME AND THE PROBLEM IS RESOLVED THERE IS A SIMPLE FIX, CALL SUPPORT LINE , HAVE THEM CLEAR YOUR ACCOUNT INFO AND THEN THEY WILL INSTRUCT YOU TO RELOG YOUR INFORMATION AND IT WORKS WE TESTED ON THREE ACCOUNTS. WHY THE LINDENS HAVE FAILED TO POST THIS EASY FIX OR NOTIFY ALL CITIZENS IS QUITE SIMPLY BEYOND US. NOW, we aarlier spoke to help person online and asked where to buy lindens, the first person ignored us, the second attemp they directed us to 2 pages the third response is posted below. -=-=- Response times will vary, especially during peak times -=-=- [12:17] Alann Bristol: besides slexchange which isnt working and apex biz which doesnt sell lindens where can i buy lindens please [12:22] Alann Bristol: hello [12:36] AKA Fool: we cant talk about third party sites that deal in lindens sorry Not only did they fail to inform of us a fix but they also LIED , because their system had an issue and they are refusing to send us to someone who we can buy lindens from . UNBELIEVABLE, ABSOLUTELY UNBELIEVABLE. WE WILL BE MONITORING THIS BOARD TO SEE THAT ALL CITIZENS HAVE GOTTEN THEIR ISSUE FIXED AND WILL WAY LAY THE CIVIL ACTION HOWEVER, WE WILL CONTINUE WITH THE PETITION TO MR. LINDEN TO HAVE A CONFRENCE WITH HIM ON HIS CUSTOMER SERVICE. WE WOULD LIKE TO THANK THE "Project Truth' for their help in this confrence and for their article they are doing. Please visit project truth after tonight if you are still experiencing issues or if you would like to sign the petition. The property has been rented to us for this purpose IMPORTANT NOTICE - FIX FOR LINDEN DOLLAR ISSUE READ

THE LINDENS WONT TELL YOU BUT WE WILL
We JUST SPENT TEN MINUTES ON PHONE WITH SUPPORT FOR THIRD TIME AND THE PROBLEM IS RESOLVED

THERE IS A SIMPLE FIX, CALL SUPPORT LINE , HAVE THEM CLEAR YOUR ACCOUNT INFO AND THEN THEY WILL INSTRUCT YOU TO RELOG YOUR INFORMATION AND IT WORKS WE TESTED ON THREE ACCOUNTS.
WHY THE LINDENS HAVE FAILED TO POST THIS EASY FIX OR NOTIFY ALL CITIZENS IS QUITE SIMPLY BEYOND US.

NOW, we aarlier spoke to help person online and asked where to buy lindens, the first person ignored us,
the second attemp they directed us to 2 pages the third response is posted below.
-=-=- Response times will vary, especially during peak times -=-=-
[12:17] Alann Bristol: besides slexchange which isnt working and apex biz which doesnt sell lindens where can i buy lindens please
[12:22] Alann Bristol: hello
[12:36] AKA Fool: we cant talk about third party sites that deal in lindens sorry
Not only did they fail to inform of us a fix but they also LIED , because their system had an issue and they are refusing to send us to someone who we can buy lindens from .

UNBELIEVABLE, ABSOLUTELY UNBELIEVABLE.
WE WILL BE MONITORING THIS BOARD TO SEE THAT ALL CITIZENS HAVE GOTTEN THEIR ISSUE FIXED AND WILL WAY LAY THE CIVIL ACTION
HOWEVER, WE WILL CONTINUE WITH THE PETITION TO MR. LINDEN TO HAVE A CONFRENCE WITH HIM ON HIS CUSTOMER SERVICE.

WE WOULD LIKE TO THANK THE “Project Truth’ for their help in this confrence and for their article they are doing.
Please visit project truth after tonight if you are still experiencing issues or if you would like to sign the petition.
The property has been rented to us for this purpose

]]> By: Marti Bristol http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210522 Marti Bristol Tue, 10 Apr 2007 19:30:05 +0000 http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210522 The location to sign petition should be up and ready by late tonight. You may also sign up for review by attorney for class action. I have recieved many IMs and could not answer them all so if i did not respond please come to the posted location and sign up. We want to make sure everything is in place before we post. We have contacted help online, support twice in two days and phone support to no avail. We are either ignored , are just plain not answered this is unaccepatable when you politely ask for a time frame or refrences to where to buy lindens. You IGNORE your customers, dont respond to information request. Its time tthe citizens of SL say loud an clear we will NOT be treated as such. We will post location late tonight EST. The location to sign petition should be up and ready by late tonight. You may also sign up for review by attorney for class action.
I have recieved many IMs and could not answer them all so if i did not respond please come to the posted location and sign up.

We want to make sure everything is in place before we post.
We have contacted help online, support twice in two days and phone support to no avail. We are either ignored , are just plain not answered this is unaccepatable when you politely ask for a time frame or refrences to where to buy lindens.
You IGNORE your customers, dont respond to information request.
Its time tthe citizens of SL say loud an clear we will NOT be treated as such.
We will post location late tonight EST.

]]> By: Magnus Brody http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210503 Magnus Brody Tue, 10 Apr 2007 19:24:10 +0000 http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210503 Any business which is unable to allow customers to use it for almost a week is not being managed correctly. Any business, which thinks it's online staff saying "soon" is sufficient response to its customers' queries as to why they are unable to spend money through the business, requires investment in basic customer service techniques. "Soon" is what I say to restless children in the car when I lazily can't be bothered calculating an exact ETA. I am not an SL business and I pay US $84.95 monthly to play and generally spend around US $100 more. I am off down the RL pub where there is no lag, I can walk in and out of doors without being incapable of moving for ages followed by a lapse into unconsciousness, I can talk to people without my sentences coming out in the wrong order, no-one appears completely grey and featureless for the first 10 minutes they arrive, I don't delete things accidently because of sudden visual freezes, everything in my wardrobe etc at home (or shall we say my inventory) will still be there when I get back, no-one will have built a huge structure 5 metres away from my front windows during ths short time I am out and the owner of the establishment is pleased to take my money for the service they offer or would give an intelligent explanation, adult to adult, if they are not. One of course aspires to be pragmatic, so after a week, I think it's accepting of me, reasonably so, that SL may never get its act together and I should utilise some of my intelligence and take my business elsewhere. If SL were to take part in a tea-time game show of businesses, hosted by their customers, they would be the first to hear the words..... YOU ARE THE WEAKEST LINK, GOOD-BYE. Any business which is unable to allow customers to use it for almost a week is not being managed correctly. Any business, which thinks it’s online staff saying “soon” is sufficient response to its customers’ queries as to why they are unable to spend money through the business, requires investment in basic customer service techniques.

“Soon” is what I say to restless children in the car when I lazily can’t be bothered calculating an exact ETA.

I am not an SL business and I pay US $84.95 monthly to play and generally spend around US $100 more.

I am off down the RL pub where there is no lag, I can walk in and out of doors without being incapable of moving for ages followed by a lapse into unconsciousness, I can talk to people without my sentences coming out in the wrong order, no-one appears completely grey and featureless for the first 10 minutes they arrive, I don’t delete things accidently because of sudden visual freezes, everything in my wardrobe etc at home (or shall we say my inventory) will still be there when I get back, no-one will have built a huge structure 5 metres away from my front windows during ths short time I am out and the owner of the establishment is pleased to take my money for the service they offer or would give an intelligent explanation, adult to adult, if they are not.

One of course aspires to be pragmatic, so after a week, I think it’s accepting of me, reasonably so, that SL may never get its act together and I should utilise some of my intelligence and take my business elsewhere.

If SL were to take part in a tea-time game show of businesses, hosted by their customers, they would be the first to hear the words…..

YOU ARE THE WEAKEST LINK, GOOD-BYE.

]]> By: Mika Wijaya http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210418 Mika Wijaya Tue, 10 Apr 2007 18:49:44 +0000 http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210418 Hello? Any update on the status of getting billing working? It's been a week now. You'd think that correcting the billing would be at the top of the priority list as it gives LL positive cashflow. If we can't update our CC info and buy Lindens then there's not money for them. PLEASE give us an update on when it will be corrected. I may not run a business but I am a consumer... I would love to give SL businesses my dollars but can't right now. Luckily my girlfriend had enough to cover tier on one of our properties but we have another due next week... I'm taking for granted that the problems will hopefully be corrected at least by then. Hello? Any update on the status of getting billing working? It’s been a week now. You’d think that correcting the billing would be at the top of the priority list as it gives LL positive cashflow. If we can’t update our CC info and buy Lindens then there’s not money for them.

PLEASE give us an update on when it will be corrected.

I may not run a business but I am a consumer… I would love to give SL businesses my dollars but can’t right now. Luckily my girlfriend had enough to cover tier on one of our properties but we have another due next week… I’m taking for granted that the problems will hopefully be corrected at least by then.

]]> By: Shaman Shortbread http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210414 Shaman Shortbread Tue, 10 Apr 2007 18:49:16 +0000 http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210414 I just wanted to let you know, that I could solve my billing problem by calling the Linden Support Line. The person was really helpful and although it took a while he managed to delete the old credit card information and I could reenter the new one. After some minutes I was able to reactivate my account and also to log into SL (the first time after a week ....) I just wanted to let you know that the Support Line did a good job in my case and also that they are aware of the problems and working hard on it. I just wanted to let you know, that I could solve my billing problem by calling the Linden Support Line. The person was really helpful and although it took a while he managed to delete the old credit card information and I could reenter the new one. After some minutes I was able to reactivate my account and also to log into SL (the first time after a week ….)
I just wanted to let you know that the Support Line did a good job in my case and also that they are aware of the problems and working hard on it.

]]> By: Shizn Yongho http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210382 Shizn Yongho Tue, 10 Apr 2007 18:35:09 +0000 http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210382 in addition ... no its not about getting traffic to my parcel ;) the shirt has all rights so you can give a copy right away ;) in addition … no its not about getting traffic to my parcel ;) the shirt has all rights so you can give a copy right away ;)

]]> By: Shizn Yongho http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210310 Shizn Yongho Tue, 10 Apr 2007 17:54:21 +0000 http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210310 Ok ... i created a free protest shirt and free texture: Linden Labs owe me money!! to get it, type my name in the places search and go to the minimall. Maybe if the most people wear it LL gets up and works finally on the "money issue" ;) Ok … i created a free protest shirt and free texture:

Linden Labs owe me money!!

to get it, type my name in the places search and go to the minimall.

Maybe if the most people wear it LL gets up and works finally on the “money issue” ;)

]]> By: Cappy Frantisek http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210309 Cappy Frantisek Tue, 10 Apr 2007 17:53:13 +0000 http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210309 Unreal, paypal shows an active agreement with a verified account but Linden Labs is showing me as still needing to pay my land tier. Even cancelling the current active agreements and starting a new one shows Paypal has made the agreement but upon further inspection, Linden Labs say an error occured and does not show my account as having payment info. Incredible! How many days does it take to fix something like this? Unreal, paypal shows an active agreement with a verified account but Linden Labs is showing me as still needing to pay my land tier. Even cancelling the current active agreements and starting a new one shows Paypal has made the agreement but upon further inspection, Linden Labs say an error occured and does not show my account as having payment info. Incredible! How many days does it take to fix something like this?

]]> By: Indigo Izumi http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210048 Indigo Izumi Tue, 10 Apr 2007 15:38:57 +0000 http://blog.secondlife.com/2007/04/05/we-are-currently-experiencing-issues-with-billing-processing/#comment-210048 It's been 6 ( yes, SIX!!! ) days now and I'm getting rather pissed off. I'm one of the "fortunate" few that is affected by this problem. My payment details have been "update pending" no matter what I tried. Just like coldFuSion, I too had to sell off lindens to cover land tier payments - Paid USD into SLExchange account, bought lindens through SLExchange, withdrew lindens in-world, sell lindens via Lindex - WHAT A HASSLE!! All that so I can pay off my land tier fees due to SL system glitch!!! Please sort it out SOON .... PLeeeeeeeeeeaaaaaaasssssssseeeee. It’s been 6 ( yes, SIX!!! ) days now and I’m getting rather pissed off. I’m one of the “fortunate” few that is affected by this problem. My payment details have been “update pending” no matter what I tried. Just like coldFuSion, I too had to sell off lindens to cover land tier payments - Paid USD into SLExchange account, bought lindens through SLExchange, withdrew lindens in-world, sell lindens via Lindex - WHAT A HASSLE!! All that so I can pay off my land tier fees due to SL system glitch!!!

Please sort it out SOON …. PLeeeeeeeeeeaaaaaaasssssssseeeee.

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