We are currently experiencing issues with Billing Processing
Thursday, April 5th, 2007 at 11:00 AM by: Jesse LindenUPDATE [April 6, 10:11PM PDT] We continue to encounter some delays updating billing information. We anticipate delays and errors to continue throughout the weekend. We are working to isolate the source and will have these functions restored as soon as possible. Thanks for your patience and understanding. — Robin Linden
[Update, April 5, 12:04pm PDT] As we perform hardware upgrades, some residents will also encounter some lag between the time they input their payment data and the time it will be live and available for use. Currently, delays are as long as 30-minutes. We anticipate the lag do reduce to the 2-3 minute range by Friday. While we do not anticipate a need for residents to re-input the payment data, if it is not showing as available for use by Friday, it may be necessary to do so.
[Update: April 4, 9:17pm SL Time] Necessary changes made today to the billing processing system are continuing tomorrow and include hardware updates. Currently, delays can be expected with payment processing, most specifically with those who are required to update payment information. Please wait at least a half hour when updating Credit Card information, before using the Land Store, LindeX or Registration.
[Update: April 4, 5:15pm SL Time] The Land Store, LindeX and Registration temporarily offline while we work on billing issues. We’re sorry for the inconvenience. Will post more info here as we have it.
[Update: April 4, 4:19PM PDT] We’re still working on this. No ETA just yet. We’ll post another update as soon as we have more information.
We are experiencing slowdowns on our web-based billing and account information applications. You may experience slow response times when attempting to change your account or payment information.
There are also problems with the Land Store we are investigating. Our web team is hard at work addressing these issues. I will post an update here as soon as we have a fix. Thanks for your continued patience.
April 4th, 2007 at 1:16 PM
Oh, you noticed did you?
Maybe having a proper security certificate instead of a self signed one would help?
It would certainly make me feel a bit happier…
April 4th, 2007 at 1:20 PM
If it isn’t one thing, it’s another. It’s getting tiresome and rather pathetic really. Ridiculous.
April 4th, 2007 at 1:21 PM
#1
maybe do some research on security certificates before being unhappy.
self signed or signed by a security authority doesnt (have to) make a difference
April 4th, 2007 at 1:22 PM
Been trying to sign up for SL for an hour now and still getting:
The following must be corrected before continuing:
Your Second Life account could not be created at this time. Please try again in a few minutes.
You must enter a code to match the new image each time you submit this form.
April 4th, 2007 at 1:23 PM
It’s currently impossible to buy L$ in world or on the website. I assume this is related?
April 4th, 2007 at 1:24 PM
prehaps this is why i (a british person) cant log in.
April 4th, 2007 at 1:24 PM
Then here’s an idea, Felony.
Quit the game. Don’t give Linden Labs one more penny of your money. It’s a service you pay for, plain and simple, and like any other service you pay for, if it does not meet your expectations stop paying for it.
What’s really pathetic and ridiculous is all the whining put forth when an informational post is put up here.
April 4th, 2007 at 1:26 PM
Naw you are losing Saved items again, sadly…
PLease fix this guys…
April 4th, 2007 at 1:29 PM
Get it sorted please, I’m getting sick of bugs and problems and maintenance
April 4th, 2007 at 1:29 PM
“If it isn’t one thing, it’s another. It’s getting tiresome and rather pathetic really. Ridiculous.” I agree there are a lot of thing that can and do go wrong but seriously cut the lindens some slack they are doing the best they can.. Keep up the good work guys and thanks again for posting this information. Its great to know you are doing something about it.
April 4th, 2007 at 1:31 PM
@3
True, but in this case I rather think it does! As Astryd Moore @4 says, currency transactions are failing, payment methods aren’t being recognised, security errors are popping up and attempts to reset payment methods OR access data are timing out…
Oh, and I do this for a living - and I know damn well if *I* screwed up a transaction system this badly I’d be down one customer instantly, AND facing claims for lost business - what sort of world do these people live in?
April 4th, 2007 at 1:33 PM
I can’t even do your step-by-step assistance for Pay the premium account via PayPal. There is only the form for filling out credit card stuff and billing address. If i leave the cc stuff empty, an error appears, if i click the button, so i did it again and clicked the PayPal-button below the form, now there only two buttons, and the credit card form is gone, and take the address form with it. If i click the “Delete & Update…” button nothing happens. And if i try to upgrade my account, i still get an error.
Its simple: If i can’t upgrade my account to premium, i just don’t do it.
April 4th, 2007 at 1:38 PM
Is the high load on changing payment details related to loosing accounts payment details?
It’s wierd, if I want to buy lindens it’s still got my card details fine, but if I want to transfer US $ from my sl account into bank account its saying I haven’t given billing information
April 4th, 2007 at 1:42 PM
This gets better by the minute - NOW I can’t log in due to….
inability to establish a secure connection to the server!
So much for cheapskate self signed security certs
April 4th, 2007 at 1:43 PM
Apparently land buying is offline as well.. I have the lindens and tier to make the purchase however I’m getting the message “There has been an error…” *surprised gasp* “… please check the status page for an update” I assume being unable to pull up billing details on a verified account also prevents land purchase… add it to the list please.
April 4th, 2007 at 1:45 PM
I have been trying to purchase some land for almost two hours, but simply get repeated technical difficulties…
Is this a manifestation of the same fault or have I discovered another one?
tahnks
Topaz
April 4th, 2007 at 1:54 PM
I can’t buy land !!!!!!!!!!!!!!!!!!!!!!
April 4th, 2007 at 1:54 PM
Yup, still no Linden buying. It almost gets processed or atleast like it does, in hopes of not being charged without the Lindens.
April 4th, 2007 at 1:55 PM
Concur with Franky - land buying appears to be offline. This is probably linked to the problem that this post is about.
Hopefully it gets fixed soon, but it is a brilliant way of keeping land prices at the same level. *chuckle*
April 4th, 2007 at 1:59 PM
Hi,
I can’t buy a land. And error occurs when Sl is “waiting for data” to get the land buy informations.
April 4th, 2007 at 2:00 PM
Anybody having problems posting to the forums? I keep getting “Not Found The requested URL /newreply.php was not found on this server” when hitting either “Submit Post” or “Preview Post”
April 4th, 2007 at 2:02 PM
The Linden exchange is down as well, it seems. Can’t buy currency
April 4th, 2007 at 2:03 PM
NOT AGGGAAAAAIIIINNNNNN! *GROAN* The last time this happened I was off a WEEK! Before that I had NEVER missed ONE payment in THREE years, and the payment plan I had was just ducky!
PUULLLEEEAAAAASSSEEEEE! For the love of all that’s holy, don’t do this again! It’s EASTER weekend for pete’s sake! I wanna go to church with my SL friends!
*Groan* *mutter* *kicks the pc*
GRRRRRRRRR
April 4th, 2007 at 2:03 PM
Need to get the exchange back online. Businesses are losing money. I am desperate to buy a few things but can’t pay dollars to get the Lindens I need.
April 4th, 2007 at 2:05 PM
Well I lost an auction because of an internal server error :-(((((
April 4th, 2007 at 2:11 PM
hm only 16 posts so far about this, SL economy down and loss of business doesn’t seem to upset a lot of people.
April 4th, 2007 at 2:16 PM
Nothing is perfect. Be glad that Linden takes the time to have this sort of world that we can all share and experience. They work hard to keep things going, and people that complain about it should understand they are people just like you and me. They make a living of keeping SL open and running, and at times, “things” happen. It’s just part of it. Learn to live with it and go on. There are MORE important things in this life then whether or not SL isn’t operating right this very second.
Keep up the great work Linden. I know you are working as hard and as fast as you can to get things fixed or better. I fully understand how things can get at times. Thank you for making SL possible!
*A word from a paying member that realizes stuff happens at times.
April 4th, 2007 at 2:20 PM
bleh … stop the whining already !
with problems comes renew plain and simple !
im sure the lindens are heading some place with it
or they wouldnt have messed with it to start with !
April 4th, 2007 at 2:20 PM
Problems with land sales are inconsistent. I’ve been trying to buy a piece of land for an hour but only experienced errors. Then someone else came along and bought it. When I told them about the problem, they kindly agreed to keep the price the same so I can buy it. However, I still cannot buy this land, even after re-logging. I cannot bid on any auctions either.
In the interest of fairness, SL should suspend ALL land sales and auctions until this problem is fixed.
April 4th, 2007 at 2:29 PM
Did anybody else glance at this post during login and read “…issues with BLING Processing”
I had to double-check because I thought a miracle had occurred! Now I’m disappointed
April 4th, 2007 at 2:31 PM
The number one issue I have is my (and everyone’s) credit card security. Lindens, please post your security measures soon and assure me my info is safe. Thanks.
April 4th, 2007 at 2:32 PM
#5: Perhaps I will consider your suggestion once my quarterly subscription is up for renewal. Until then, I will voice my opinion even if it makes you unhappy. Billing and account issues are not trivial matters. I’ve had plenty of good things to say about SL and LL in the past, and I will continue to express my amazement at the things I see in-game on a daily basis. But as someone who was victimized by credit card fraud in the past, I will ‘whine’ when I see fit.
April 4th, 2007 at 2:33 PM
#8
glad I don’t make a living out of this, good luck
April 4th, 2007 at 2:33 PM
Search also seems to be having issues, and money events in scripts are getting “rather” delayed.
April 4th, 2007 at 2:35 PM
Hmm I Have Crashed and i Can’t Relogg im sad
April 4th, 2007 at 2:36 PM
This is getting sader and sader, you clowns, hot about a refund sometimes as decent sites do
April 4th, 2007 at 2:37 PM
ARG NO ONE CAN BUY ANYTHING IN MY STORES - ANOTHER LOST DAY OF BUSINESS ITS ABOUT 2 DAYS PER WEEK ON AVEARGE THINGS ARE SO MESSED UP NO ONE CAN SHOP so my business only works in sl about 4-5 days per week the past few weeks. Can you please give us a few week break from maintanance and updates every week has killed my business
every week i now know i am gonna loose 2-3 days due to all of this stuff.
Please give us a break from weekly updates/maintance for awhile once a month would make sl much better not every week.
I am not the only business owner in sl who is so frusterated of loosing most of business a couple days per week
April 4th, 2007 at 2:38 PM
I’m having more bugs after the maintence.
Well done!
WARNING: The line above contains mild sarcasm and should not have been read by small children
April 4th, 2007 at 2:39 PM
I cannot login now after a crash, it waited five minutes before telling me there is a problem, it doesn’t say what the problem is. What’s up over there?
April 4th, 2007 at 2:43 PM
Thanks for the maintence down time,
tp dont work eather.to nowhere(at least for me)
I love LL, lol
and it was so nice, no problems from monday to wendsday, a record actually
April 4th, 2007 at 2:43 PM
Getting this error at SLexchange when trying to trigger a re-delivery of an item to a customer:
“Purchase failed: Second Life communications timeout.”
So add that clue to the pile.
April 4th, 2007 at 2:44 PM
I blaim the landbots
April 4th, 2007 at 2:44 PM
cant log in again……tp is down, group info is so slow it isnt there, cant transfer inventory, chat is so slow too……
and this update didnt touch anything >???????
don’t make me laugh……………..every damned Wednesday !!!!!!!
April 4th, 2007 at 2:46 PM
I can’t not log back in at all and i know its not my internet please please fix whatever the problem is
April 4th, 2007 at 2:48 PM
LindeX is down. Terrible lag throughout SL. Links don’t work. TP is intemittant. Roll back to the last release please.
April 4th, 2007 at 2:48 PM
Over 90 minutes, just standing around, waiting for money to be fixed. Nothing is happening. People are losing income. Why are we sacrificing hours for maintenance only to find afterwards that things are worse than before?
April 4th, 2007 at 2:50 PM
Everytime I have ever tried to use the land store its doesn’t work, Its getting so I just expect that nothing will work ever. Reminds me of friendster, remember them?, the users all fled as soon as there was an alternative because they couldn’t resolve the technical problems over and over.
April 4th, 2007 at 2:50 PM
there we go,,now this is more like a typical maintanance wednesday,,nothign works right afterwards…LOL
April 4th, 2007 at 2:53 PM
hmm it appears logins are broken at present also
as were updating of notecards etc
me thinks there are problems afoot
no easter break for the lindens
no easter eggs for the lindens
April 4th, 2007 at 2:54 PM
Considering the Gaussian proportions of running such a network, and the all that we do here in SL and are capable of doing, I am surprised that problems like this don’t happen all the time or from region to region randomly. I have to say, as much complaining as I hear, I really have to hand it to Linden Labs for putting all this together so cohesively.
I run a business in SL and I understand the woes and annoyances that come up when people can’t buy a product, but you know, I counsel myself that the Lindens built this place for us to do this in and they know best how to maintain it and expand its functionality.
So I can’t login right now… but I will be able to soon I’m sure. Keep up the fine work Linden Labs… everyone has their off moments, but no more than anyone else.
April 4th, 2007 at 2:54 PM
It’s just Murphey’s Law running rampant. Things that worked before the maintenance might not work after. It just takes time for them to find out about it and find a solution. Cut them some slack. I’d say they’re doing a pretty good job getting and keeping SL where it is now.
April 4th, 2007 at 2:55 PM
does anyone know the difference between Lesbian and a Triscuit?
April 4th, 2007 at 2:56 PM
tp won`t work 99% of the time
multiple login attempts to get in
search not working
item transfer not working (not even landmarks)
inventory lag/not loading at times
not to be annoying but all of this at the same time is annoying tea least
April 4th, 2007 at 2:56 PM
Looks like the system is down. No TP tried to relog. No more login.
April 4th, 2007 at 2:56 PM
I never bitch this is just an FYI
Whats with the Ghost Sims…I was at Club Extreme and twice today the three islands that connect to it have just went poof…they show on the map, you can tp to them but if your on Extreme you cant see them..
April 4th, 2007 at 2:56 PM
@33
Guess they will be happy if nobody comes with eggs this weekend,lol
April 4th, 2007 at 2:57 PM
LOL….”DESPITE OUR BEST EFFORTS WE ARE UNABLE TO CONNECT YOU….CHECK THE BLOG “…….. LMAO
AND THE BLOG SAYS NOTHING ABOUT IT
WHATS THE POINT??????
April 4th, 2007 at 2:57 PM
The status page says that the grid is offline for repairs… yet the blogs say nothing….it has been at least 15 min now… How about an update?
April 4th, 2007 at 2:57 PM
You have more problems then you’ve mentioned. I logged out hoping to fix a “Can’t rez item but it’s gone from your inventory anyway” problem, and haven’t been able to login since. While I have been trying, logged in residents has dropped by about 2000.
April 4th, 2007 at 2:58 PM
Hey Ho, and I was just thinking how smooth the maintenance went this time - lol. Never mind it’s nearly bedtime here anyway, and I can always play in RL over the holiday weekend.
April 4th, 2007 at 2:59 PM
I cant seem to login, please ENLIGHTEN us on what the deal is?
April 4th, 2007 at 2:59 PM
I suggest money back based on the percentage of hours SL being down ! Why should I pay monthly land fee if I can’t use it ! Why should I pay everymonth (I am on anual) for SL if I can’t use it !
I understand that you need to do maintenance but would appreciate if SL could give back the money paid for nothing ! In the company I work my customers don’t pay if they don’t get the right service et the right product ! Please try to do something about it !
April 4th, 2007 at 2:59 PM
You’re also having problems with the teleporters!!!
April 4th, 2007 at 2:59 PM
Well I really like the SL experience but this is extremely frustrating. I feel that if this is an oncoming issue every single Wednesday then maybe then need to plan an all day offline PERIOD! Instead of this crap about it won’t take long for this update or fix. That is a load of bologne and if there are that many issues then maybe they need to go back into beta testing rather then putting all of us into frustration. I am sure that all of the business owners on SL are ticked. Of course they are loosing business and so on. This is the one reason why I refuse to sell items in SL and I have looked into having a business that gives a service rather then losing money every month due to almost 16 hours of downtime for maintence and another 2 to 4 hours added each week trying to fix what they broke.
April 4th, 2007 at 3:00 PM
this is awesome Lindens,,,my GF sitting right next to me can log on,,I keep getting the notorious ” despite our best efforst, something has gone wrong” and cant connect.GET YOUR %^#$(&* STRAIGHT WILL YA!!!
April 4th, 2007 at 3:00 PM
Yes definitely no logins at the moment
April 4th, 2007 at 3:00 PM
Might want to post something about log in’s too. Also check into that.
April 4th, 2007 at 3:01 PM
Yes - me too cant connect after plenty of crashes today.
Please Lindens - get that back to work - and than remove fingers from console keyboards.
April 4th, 2007 at 3:01 PM
Is it possible for Human Resources at SL to hire some staff who know how to clear up the problems plaguing the system? With all the available geniuses in the world, you think the on-going system failures could be resolved. I would be fired by every client I have if my reliability were this good.
April 4th, 2007 at 3:01 PM
No logins - *sighs* - I really needed to get on tonight, too. Grrr….
April 4th, 2007 at 3:02 PM
THE DEAL IS……LINDEN GETS YOUR MONEY AND THEN SCREWS YOU WITH NO SERVICE…….HOW ABOUT REBATES FOR LOST TIME???? OR MAYBE SOME BAD PUBLICITY ON THE NEWS CHANNELS MAY HELP CONCENTRATE THEIR MINDS ????/
AND I AM SICK OF ALL THE LL PACIFISTS WHO SAY WELL DONE FOR TRYING LINDENS……THIS IS A PAID FOR SERVICE THAT WE ARE NOT GETTING !!!!!
April 4th, 2007 at 3:02 PM
GRRRR
April 4th, 2007 at 3:02 PM
/me taps his fingers….. A FREAKIN’ LL UPDATE WOULD BE NICE!!
April 4th, 2007 at 3:02 PM
Danger High Sarcasm content!
Yes, Once again folks, Linden Labs Maintenance seems to develope as many issues as updates! Since the maintenance not only are there billing issues but, rez issues, TP issues, crashing, etc etc etc.
Hey I got an idea! Instead of Linden Labs doing maintenance and upgrades…let the Linden Labs night time janitorial staff do them. I’m betting it would probably cause less problems.
I feel for everyone that like myself is trying to do business in SL. At times I think they want to prevent business from being conducted. But hey, thats just my two cents.
April 4th, 2007 at 3:03 PM
bonjour…
Je suis francais, et surtout je travail sur sl. J’ai une question. Est ce qu’un jour ca va tourner rond??? Bientot il y aura plus de probleme que de moment tranquile et serein.
Une autre question. Qui va me rembourser les pertes? Moi je paie mes factures, mes loyers a mes proprietaires, et pourtant on me retire mon droit de jouissance, alors ma question est? Qui va me rembourser?
Au fait je suis tellement enerve, que je me donnerais pas la peine de traduire en anglais… Assez de la dictature Linden, je vais pas rabaisser la langue de Moliere…
Traduiront qui voudra…!!!
April 4th, 2007 at 3:03 PM
NEWS FLASH
Easter bunny boycots SL
Due to his inability to login following todays maintenance window. The easter bunny has decalared all Linden Labs Staff “persona non-grata” and will be removing them from his delivery list.
“NO EASTER EGGS FOR THE LINDENS ” he was heard to exclaim afetr his 100th abortive attempt to login.
April 4th, 2007 at 3:05 PM
PLEAAAAAAAAAASE HIRE SOMEONE WHO KNOWS HOW TO CODE YOUR WEBSITE AND COMMERCE INFASTRUCTURE FOR CRYING OUT LOUD ALREADY! HOW CAN WE RUN OUR BUSINESSES THIS WAY WITH YOUR PISS POOR LACK OF SUPPPORT AND ALL THESE BLOODY PROBLEMS DAILY ITS BAD ENOUGH IT TAKES 7 DAYS TO PROCESS OUR PAYPAL PAYMENTS AND IT SAYS 1 to 5 WORK DAYS SO SOOOOOOOO SOOOO SICK OF THIS FIX IT OR HIRE SOMEONE WHO CAN
April 4th, 2007 at 3:06 PM
This is sad! I was at work in sl and I crashed now I cant log in……………… 30 mins of time lost.
April 4th, 2007 at 3:06 PM
well I got it but guess what?!?!? NO friends list yet again! LMFAO
April 4th, 2007 at 3:07 PM
Now ,,wile my GF is still on SL and doing her thing,,I suddenly get this message,,,let me know if anyone else has it as well…” unable to establish a connection with the log in server,,often this means that your computer clock is not set correctly”,,and goes on to tell me how to set my system clock…LOLOL
What a bunch of crap Lindens,,,,just as always,,no consistancy,,,and I PAY SHE DOESNT!!!
April 4th, 2007 at 3:08 PM
53 David121 Finsbury Says, “unable to establish a connection with the log in server,,often this means that your computer clock is not set correctly”
I had that for ever to!!!!!!!!!
April 4th, 2007 at 3:08 PM
In the last 3 days, i sold my lands and downgraded my account to a basic user, and i only can say…. YAY!!
My quarterly renewal was 04/12 but you the lindens will not receive a fucked euro from me… NEVER.
April 4th, 2007 at 3:09 PM
I have to admit, that I was pleased with how quickly things seemed to be working immediately after the maintenance work was completed. However, along with the others above, I am disappointed with the current login issues, as well as with the fact that Linden Labs doesn’t deem it necessary to advise those of us who are stuck outside of SL at the moment as to what the problem is, and when it might be fixed. I understand that there are problems with systems as complex as SL, and I don’t fault Linden Labs for that. However, I do fault them for failing to communicate with their customers in terms of what is going on with the system, and when it can be expected to be working with some semblance of normalcy. Lindens, please at least tell us when your system isn’t going to work, and is unusable. Thank you.
April 4th, 2007 at 3:09 PM
i get the same message aswell, and indeed it is crap because all is set well but i am sure they are working to fix it and we will just have to wait patiently…
April 4th, 2007 at 3:10 PM
ingore that message and wait till SL is fixed
April 4th, 2007 at 3:10 PM
where is the blog update to this issue?
still cant login
April 4th, 2007 at 3:10 PM
HELP why cant i log in anymore? i was fine all night, then crashed and now it says there is a problem with the connection………..can someone tell the inworld help request please???????
April 4th, 2007 at 3:10 PM
Cant logon AGAIN?
As many others I’m starting to get bored at sl.
April 4th, 2007 at 3:10 PM
Another shut down, FOR GOD SAKE, get your act together lindens! people here are paying damn good money!
April 4th, 2007 at 3:11 PM
Why is every update and maintenance a prelude to the whole thing going pear shaped? Its says check the status but the status is strangely empty of real news. How about an answer from someone instead of the creepy hiding behind the server thing linden labs is so apt at doing. If in rl business something goes wrong or is late we have to inform the customer. From simple good manners never mind good business practice. Now I dont dare install teh update for fear of the crash routine it usually generates. We need real answers in real time NOW. SORT IT OUT!
April 4th, 2007 at 3:11 PM
Crashed while trying to edit appearance, and now unable to re-enter the world.
April 4th, 2007 at 3:11 PM
@55 77 Allstar Says: ingore that message and wait till SL is fixed
No offense,,but apparently,,THAT WILL NEVER HAPPEN,,,are you blind?!?!?!….lol
April 4th, 2007 at 3:11 PM
about 10 crashes in 4 hours
rezzing failures
scripts not working
massive lag in whole sim again
extreme fps slow down
no response of support request except useless (read thread) hints
no log in after crash
?
April 4th, 2007 at 3:12 PM
Why can’t we just all be able to log in…..
April 4th, 2007 at 3:12 PM
“Despite best efforts…” login errors, things are greyer for longer, things are taking even longer to rez… That’s without the money problems, though I bought something fine when I did manage to get in world…
Ah well, yet another fine update breaking things. Honestly, Update Wednesdays really are dreaded, as we find out what they’ve broken this time, and have to keep tweaking to fix. If you guys don’t know what you’re doing — don’t touch it!
April 4th, 2007 at 3:12 PM
I say boot the freebie people off…. so the “paying” people can get what they PAID for!!! 23,376 still logged in and I own land and I can not even logged in…. ppfffhhhtttt!!
April 4th, 2007 at 3:12 PM
okay..soo i get to the little bar thingy and stare at it …hoping for movement and then….i fall into a mad day dream awakening from a dream that i was standing awaiting my hair to rez….but guess what..still at the little bar thingy * pouts* ……i don’t even get the little message saying that i can’t log in..i suppose i am not worthy
April 4th, 2007 at 3:13 PM
DITTO KITTYMARIE NOVI
April 4th, 2007 at 3:13 PM
Well….got back in…but my entire island is gone
April 4th, 2007 at 3:13 PM
Issues with billing???? LOL
TP don’t work, search don’t work, profiles don’t work, groups don’t work, can’t rezz items, it’s lagging and now……..I can’t even log back in. Thank you very much. I love it!
Will this EVER EVER get better or will this still happen almost every day? Lindens are killing SL, ppl are VERY frustrated and loose money.
Yes, the program is free, but we are getting what we pay for!
April 4th, 2007 at 3:14 PM
Quick thought do they any of read this or has their one pc 286 broken down again. Maybee we need to chip in a penny each adn buy them a new ZX81 or even a spanky new ZX Spectrum!
April 4th, 2007 at 3:14 PM
Maybe the easter bunny will reconsider and bring the lindens a nice new easter egg if they get it fixed quick
they could use the egg to feed the mice driving the treadmill powering the servers that are so obviously overworked and in need of maintenance. Seeing how they fail so regularly.
Doesnt give me much faith in the hardware supplier they have, who so gratuitously and obviously has inundated the grid with staff members carrying balloons saying “SUN MICROSYSTEMS” and “IBM” over the past few days.
Perhaps some actual update on why we are all unable to login
perhaps some feedback
perhaps some cleverer or less tired mice for the treadmill
who knows what the solutioo is
But rest assured
the continuing drama will bring joy and happiness to all of us who like writing nonsense in blogs
and i so advise……
April 4th, 2007 at 3:14 PM
lol, i mean, wait like the LL do, till it resolves itselfe
April 4th, 2007 at 3:14 PM
Oh, i forgot! I’ve cancelled my business in SL before sell the lands and downgrade my account…. YAY!!
April 4th, 2007 at 3:14 PM
That just tells me that it is stupid for us to pay apparently,,,we arent getting what we pay for , yet fee accounts can get online,,truth in that post before you blast me for saying that,,My RL GF doesnt pay,,and she has been online for 20 minutes,,yet I still cannot log in,,,so therefore,,I KNOW WHAT I AM TALKING ABOUT!!!!
April 4th, 2007 at 3:17 PM
On line and guess what I’m dumped in a big shop. Hmmmmmmmmmmmm odd that!
April 4th, 2007 at 3:17 PM
I guess LL has closed shop for the day and gone home. But, on the bright side, they do appreciate our CONTINUED patience. Oh, I see you over there - hiding in the corner - whimpering… not knowing what to do… for starters you do a blog entry to let people know what the problem is and an ETA for re-opening. Then you might try getting yer boss on the phone and saying “we have a problem”. Hiding isn’t gonna do a dern thing ya know.
April 4th, 2007 at 3:17 PM
I suggest to go back to an older working version ! SL should have a back up to be able to rollback when this sort of troubles appear !
April 4th, 2007 at 3:18 PM
I say get rid of the seriously inactive accounts - they’re just wasting space. Anyone dedicated to the game should be able to play as long as they’re contributing in a positive way.
April 4th, 2007 at 3:19 PM
YUP agreed with previous post (David121) I have 2 Av… one pys the other is a freeloader…. The payee is not able to access while the freeloader is having fun inside… So. please do not question feedback, question the service which is what is going to help in improving the service for now it sucks…
April 4th, 2007 at 3:20 PM
i`m still online in 1 of the few corking regions and can say that the only working is chat and building
most regions show as offline and only 2 connecting regions appear to be working
the world is coming to the end, sitting on a bench watching the sun go down….
April 4th, 2007 at 3:20 PM
I just got in after several attempts.
April 4th, 2007 at 3:22 PM
@ 69 Kouse Singh
Now why would they want to do that,,,wouldnt that inherintly show that the overinflated “CURRENT USERS” is nothing more than a lie to boast how “GOOD” the system is? Seriously,,considering that on average, 34000 users are logged on at once,,but according to them, there are over 5 mil users,,,nice attempt to use people who log in 1 time and see how it sucks 80% of the time to make the system look good to corporate america to try and get them sucked in to get more money.
April 4th, 2007 at 3:24 PM
Can’t log in right but I take it Linden Labs knows this already. Yes, you get what you pay for, but I’ve never paid for a service that had so many downtimes for maintenance on regular days. But one downtime a week is a small price to pay for 6 days a week of up time on the best game out there (in my opinion). I’d pay $60 USD if this was on the PS3 and allowed what it does on the PC:).
April 4th, 2007 at 3:27 PM
ME: whats up bro?
YOU: Nadda, bummin…
ME: sup?
YOU: my second life is down.
ME: so?
YOU: well, when i got my second life i deleted my first life.
ME: WHAT!!!! why you do such a stupid thing??
YOU: i didnt mean to.. i just thought my second life was so cool and i am paying some decent bank to hang in it.. figured to hell with first life.
ME: so.. your first life went to hell because of your second life and now your second life is down… so, you aint gotta life! yu know what i say??
YOU: what?
ME: GET A LIFE!!!!!
April 4th, 2007 at 3:28 PM
1) Plan on this every Wednesday.
Go read the SL tips on reducing lag. Many of the causes you can fix yourself.
2) The employees live in California. This is when they work.
3) I hear the majority of users is in Europe, where are the majority of PAYING users? (yeah, LL is a business)
4) Not all countries push credit cards like the US, so a lot of the world would be excluded if this was totally a pay-to-play system.
5) SL is vastly more complex then WoW or any other online games because all the servers are interlinked, the content is user-created and it is all stored centrally. (compare the sl program download to the HUGE WoW one)
6) Not all US users work during the day, so don’t assume we don’t mind this time for SL being off.
7) Clean out your inventory and empty your trash! You lag yourself every time ya download the same 4000 freebies at each login!!
9) Don’t assume everyone has the trouble you do. I have been on for 6 months, and I rarely have the problems I hear people go on about. Most of them seem to be due to the activities they choose, such as making items with lots of prims, creating complex scripts or wearing tons and tons of prims on their avatar.
10) Run your computer maintenance Wednesdays. Update, defrag, scan for viruses… doing these things will probably help your SL experience a LOT!
April 4th, 2007 at 3:28 PM
yikes…
April 4th, 2007 at 3:29 PM
OK,,PAY ATTENTION TO THIS POSTING….
MY RELA LIFE GIRLFRIEND SITS RIGHT NEXT TO ME AND USES SL AT THE SAME TIME I DO, SHE IS ABLE TO GET ONLINE RIGHT NOW AS I TYPE THIS, KEEP IN MIND, SHE DOES NOT HAVE A PAID ACCOUNT, AS SHE IS IN WORLD, THERE ARE 9 MORE PEOPLE WITH HER,,,NONE OF THEM HAVE PAID ACCOUNTS, YET FOR THE PAST HOUR, I CANT GET ONLINE, AND I PAY MONEY EACH MONTH FOR PREMIUM ACCOUNT,,AND I OWN A SHITLOAD OF LAND…
NOW WHAT DOES THAT TELL YOU FOLKS?????
April 4th, 2007 at 3:29 PM
Logging in. Second Life may appear frozen. It’s highly likely it won’t work at all. Please Wait.
April 4th, 2007 at 3:31 PM
I’ll take “fixed right” over “fixed quick” any day
April 4th, 2007 at 3:32 PM
Whenever I try to log in I get a message that says “Login Failed. Your account has been disabled. Please go to http://www.secondlife.com and renew your membership.” And the My Account page is broke too so I can’t renew my membership…whatever the heck that means. Is this related to these billing things, or am I screwed up for another reason?
April 4th, 2007 at 3:39 PM
Caution continued sacrastic comments!
The infamous “Despite our best efforts..” message. From the amount of comments on her can’t ya feel the love Lindens?
And it only took me 5 minutes of hanging login screen to get that message. I’m extremely happy that the grids online. The glowing green grid status just gives me such a warm and fuzzy feeling.
Just a note for future maintenance. When you do maintenance on servers or networks..It doesn’t mean opening the case and hosing it down with soap and water.
Also, another note..even though LL is a privately held company. It’s always a good idea to take some of those millions youre earning and reinvesting in the business infrastructure. Just from a business perspective that’s a fine idea. as opposed to syphoning off all the money you make from premium accounts. It makes me wonder where all those investor funds are going.
Lets look at some numbers from the Linden Labs website…
3.3 million registered users
Adding 230,000 users per week
Average SL users spend $50-$60 US dollars a week on in world purchases
So lets say only half of those 3.3 million are paid accounts and only half of those spend the average. So on average the SL down time would be costing independant businesses around $327,000 per hour.
hmmmm and those 1.2 million paid accounts are bringing in how much revenue for Linden labs. Not to mention the recent capital investment of 19 million from Globespan Capital Partners.
For some reason I think the “Despite our best efforts…” message is an oxymoron..for the amount of revenue thats flowing into Linden Labs you would think they might put a little more effort into …our best efforts.
But once again…I’m just a little business person trying to earm a buck. What do I know. BTW. These numbers above come directly from a press release link posted on the LL website.
http://www.investors.com/editorial/IBDArticles.asp?artsec=17&issue=20070221
April 4th, 2007 at 3:50 PM
Technical issues regarding monetary exchanges and no land sales allowed to be made, while a fact of life, are nonetheless something that could be moderated. Businesses losing money, and for those trying to sell land this can really hurt those whose tier payment come due and they are stuck with land that would have otherwise been sold. While I do understand the technical difficulties that can arise, it would certainly be a positive gesture and message to the loyal customers of SL for all of those who are losing money in business ventures to be compensated in some way. Sure, adjusting billing dates to give some tier leeway would be a pain to do, but consider the goodwill it would generate among those who spend a lot of money in world - just a thought……
April 4th, 2007 at 4:30 PM
[...] today’s downtime there are issues with changing your account information and billing processing and at about 4:15pm SL Time Torley announced (and blogged) login and network problems. People in [...]
April 4th, 2007 at 4:31 PM
To previous comments:
Some of the comments being posted are coming across to be very immature. Yes theres a problem but your tone of speech is a bit too much. I mean Linden Lab love to hear your commenst and suggestions but making them too extreme isn’t going to help anyone.
Your not a bunch of playground kids, say your views sensibly.
April 4th, 2007 at 5:05 PM
i have never ever experience such horrible customer service or support LINDENS DO U EVER LISTEN TO YOU CUSTOMERS… THE PAYING ONES ……YOU KNOW THE ONES WHO MAKE SURE YOU HAVE A NICE FAT PAYCHECK EVERY WEEK?????????? HOW ABOUT BETTER LIVE HELP ON WEEKEND!! Sunday was the worst day i ever experienced on this game I run a business and i contacted live help about so many issues on sunday my Customers not recieving the items they purchased i filed bug reports, called live help several times and no answer all day i asked them to post message in world for residents not to rez items cus they were losing them i have 30 to 40 customers lose items that day and NOT ONE POST ON THIS USELESS BLOG FROM ANY LINDEN TELLING WHAT THE ISSUE WAS it was like they didnt even care well i know they dont care but my god you may as well remove this flipping blog cus all it is is a bitch session for non Pay Vs Pay member not any help or useless information on it when needed I pay more than 200 US dollars a month i pay a sim tier and my account not to mention the 1000s of L in upload charges ect in game trying to run a business with lack of any support from the people i pay to work there its time to take my business back to ebay or a normal web page at least there u get support and people who care and want your business TIME FOR EVERYONE TO PACK IT IN HERE CUS THE CRAPS JUST GETTING DEEPER BY THE DAY!
April 4th, 2007 at 5:07 PM
lmao cant even post here hire a flippin real web developer please
April 4th, 2007 at 5:12 PM
5 + Hours and still the lindex is down
is this the start of a money market crash in SL????
i just wanna buy some lindens (sob)
surely thats something the boys n girls at the labs would like
everyone able to buy lindens
buty alas..no
Lindex is offlibne
please use a 3rd party exchange
WHAT and trust my details to someone other than Linden Labs
heaven forbid
Do i sound cynical today???
It must be easter’
i never could get the hang of Easter
Peace
April 4th, 2007 at 6:30 PM
As a newcomer (today…
I am VERY worried about the security of the credit card information I just TRIED to register. Also, not having much fun cause I can’t make purchases to get properly dressed…
April 4th, 2007 at 9:01 PM
shit,,I cant even log into the website…this is freaking stupid stupid stupid!!!!!!!!!!!! THANK YOU LINDENS FOR MAKING IT IMPOSSIBLE TO PURCHASE LAND THIS EVENING!!!!!!!!!!!!!!!
April 4th, 2007 at 9:46 PM
Roy Blanchard Says:
April 4th, 2007 at 3:28 PM PDT
1) Plan on this every Wednesday.
2) The employees live in California. This is when they work.
3) I hear the majority of users is in Europe, where are the majority of PAYING users? (yeah, LL is a business)
4) Not all countries push credit cards like the US, so a lot of the world would be excluded if this was totally a pay-to-play system.
5) SL is vastly more complex then WoW or any other online games because all the servers are interlinked, the content is user-created and it is all stored centrally. (compare the sl program download to the HUGE WoW one)
6) Not all US users work during the day, so don’t assume we don’t mind this time for SL being off.
7) Clean out your inventory and empty your trash! You lag yourself every time ya download the same 4000 freebies at each login!!
Go read the SL tips on reducing lag. Many of the causes you can fix yourself.
9) Don’t assume everyone has the trouble you do. I have been on for 6 months, and I rarely have the problems I hear people go on about. Most of them seem to be due to the activities they choose, such as making items with lots of prims, creating complex scripts or wearing tons and tons of prims on their avatar.
10) Run your computer maintenance Wednesdays. Update, defrag, scan for viruses… doing these things will probably help your SL experience a LOT!
I totally agree. I haven’t had many problems as my friends do. Besides a little lag here and there, but its expected when so many users are online so that doesn’t bother me much. I’m just having problems with updating my payment. well, Hope this is fixed soon. Other then that keep up the good work LL.
April 5th, 2007 at 12:28 AM
i think the lindens deserve a break, i used to be part of running a VW and this is nothing to how bad things got with ours
thank god i was the art department and could hide 
the more complex the system the more chance the head of IT will be armed
April 5th, 2007 at 2:37 AM
@ Roy Blanchard #74:
Sssshhhh! I told you already inventories don’t work like that in a different post. Don’t make me tell you again!
April 5th, 2007 at 2:55 AM
hi all
wtf is going on with sl this time
its online for 2 years now and it still only laggy and slow and lot of paying problems?
what the linden crew do -only say have patience and again and again and again.
i am glad i dont started a shop yet because sl will steel your money, and they dont give a sh*t.
i know its a free program but there s a lot of money in it around
so linden crew/group try to keep sl normal playable pleaseeeeeee!!!
i sitting on chair and dont get my money for 4 times .
thats 104lds and payed first 10 so its 144 lds where i sitting for in 4 hours
so lost my time by earning nothing and lost 4×10=40 to pay chair.
SO DO SOMETHING ABOUT IT OR GO DO ANOTHER JOB IF YOU CANT LET IT BE NORMAL PLAYABLE!
the more a inline game like sl update the more it sucks.
they get rid of one problem and came back with 4 problems from year ago?
so i and a lot of players on sl are very irritated and mad because this is about nothing anymore.
SO IF ITS READY AND SL ROLLING GOOD&FINE I WILL THANK GOD THEY STAY AWAY FROM THE UPDATE PART, BECAUSE UPDATING MAKE SL WORST THAN IT WAS
THANKS ALL MONO
April 5th, 2007 at 3:20 AM
Ok I been playing for almost 3 years there were never problems til 1 year later you guys have been nothin but updating every week I have been loosing business cause of it now that I dont have a store{cause someone never informed me they were gonna sale the sim and tear our shops down}I dont have noone to buy my stuff……It dont matter to me now but I been loosing money and I mean alot of money cause of these updates I log on with a correct amout then when I log out and back in after the update my money is gone I mean 1k or more :O PLEASEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE only update 1 a month it will help it fix the problem then dont touch it til next month lol
April 5th, 2007 at 5:56 AM
This is bad!
Never been this poor before. Neither in SL or RL lol
Not that great being here when you´re pockets are empty
Really hope this problem will be solved soon.
April 5th, 2007 at 6:18 AM
Has this been retified yet? I need to go an do some shopping
April 5th, 2007 at 6:52 AM
I was able to get money from the LindEx an hour ago…
April 5th, 2007 at 7:29 AM
Neeeeed L dollar NOW!…Please Hurry!
Need to give money for excellent tour in Svarga..
I know U are doing the best U can, but I´m in a hurry..RL calls…
April 5th, 2007 at 7:31 AM
That was fast
Super fast…
April 5th, 2007 at 7:43 AM
The inability to buy lindens is making it difficult. We fund over 200 classes per month on Thomson island. Since LL has stopped paying instructors, we have started. Due to the sheer volume of students, over 7,000 in March, we need to purchase Lindens to pay the instructors. Without the ability to pay the instructors, this vital training that helps build the community may end. That is sad as the model is being applied to other locations as a viable method of creating real traffic, and not just camper zombies. Please make buying lindens one of your top priorities. After all, it is pretty much a loan to LL, at 3% reverse interest.
April 5th, 2007 at 7:49 AM
Have you guys fixed this thing yet i still cant buy any money and i got land to pay for please try to get us an update on this I need money
April 5th, 2007 at 8:28 AM
Hmm April 5th 17:26 BST (16:26 GMT)… And I can’t buy on the LindeX. Have been trying for over half an hour now.
I keep getting
“We are unable to complete your request.
• An error was encountered.
• The system encountered an error while processing your order, please try again.”
Can we have a nice big “We Fixed It” new blog post please? (When you fix it!
April 5th, 2007 at 8:34 AM
?!?!?!
So now yer sneaking off and fixing things while I blog post huh?
Sneaky!
Maybe it just takes longer to process the $ credit, but my L$ purchase just went through… Odd…
Is that called “Fixed”, or “Fixed but Slow”, or “Still Fixing?”
Shrugs… It kinda works…
April 5th, 2007 at 9:21 AM
Well, called support at the bright of dawn(PDT), says they’re working on fixing Liden buying issue asap. Good….please fix it….while at it please also fix the flying car issue when you’re inside one.
Thanks
April 5th, 2007 at 9:30 AM
it will help i hope my buddy cant log in to start and update his account to a premium one.Good luck Lindens PPl are burning out.
RSB
April 5th, 2007 at 9:37 AM
Online Now: 29,352
Roy Blanchard Says:
April 4th, 2007 at 3:28 PM PDT
1) Plan on this every Wednesday. I DO
2) The employees live in California. NOT ALL of the Linden live in San Francisco.
i’d like too work for SL but not in CA.
April 5th, 2007 at 9:41 AM
Slow response time? More or less no response and an inability to purchase money period. On an account that has information, I was given an error that it had none.
Something small like when we had to log in and out, or do $L1 transfers to get money that was purchased, I can tolerate.
But being unable to get in game money at all, when you have rent due and a wedding to pay for….no. Especially not for close to two days and with no real estimate on when it will be fixed.
April 5th, 2007 at 10:28 AM
At Least my in-game Linden Dollar selling business is doing more sales. We sell ‘alot’ lower then LL anyway but ATM people cant buy from LL at all in some cases, so pretty much hav