Maintenance Downtime Wednesday March 14th
Friday, March 9th, 2007 at 5:34 PM by: jeanlindenWe are planning the release of Second Life version 1.13.4 on Wednesday, March 14th 2007 pending final verification of all issues! Second Life will be unavailable from 7am to 12noon PDT (15:00-20:00 GMT) for the update. No new client software will be required.
We encourage you to visit the the Beta Test Grid to try out 1.13.4 - see http://secondlife.com/community/preview.php for downloads.
Release notes will be available on Tuesday, pending final verification of all issues. For more information about the update, including preliminary release notes, you can see the following blog entries:
March 9th, 2007 at 5:38 PM
So paintful that it is always on Wednesdays, my day off. Will you folks consider rotating the day of the week?
March 9th, 2007 at 5:46 PM
guys i was just wondering why im crashing or freezing every time i try and make a notecard, am i the only one? i really hope this update on wednesday fixes this problem, any possible help you can give me would be appreciated.
thanks
March 9th, 2007 at 5:52 PM
No new client software will be required? I thought 1.13.4 would be a new client altogether? :S
March 9th, 2007 at 6:19 PM
Sorry this has to be the first post but…FYI
1.13.4 (6) crashes after message “Display settings have been set to recommended levels based on your system configuration.” Sent a crash report but I’m running First Look and current viewer with no problems…well no problems being relative.
March 9th, 2007 at 6:29 PM
But wil the beta game alive? each time i tried to get in during those periods after the main game was closed. for hourse i could not get in.
March 9th, 2007 at 6:41 PM
I know I ask this every time, but can ya leave test up while updating the grid so we can get our SL fix? Hehe….
March 9th, 2007 at 6:44 PM
Please change the date. We have a huge concert planned for Wed 14/Mar. Sponsored by Australian Government. If there are any problems with the grid after the update we may have real problems. Please consider delaying the upgrade until after the 14th SL time.
March 9th, 2007 at 7:01 PM
Well, I hope this one is better than the last. I never used to suffer from shoes up the ass syndrome, but now 50% of the time I tp, not only do I have both shoes up my ass, my hair too, watch and in fact any attachment I’m wearing, including HUDs, which disappear off screen - and that is a first.
I really fail to see how stuff like that is db related or that a simple 5 minutes of testing would not show this. I am now one of those who dread Wednesdays, while we wait to see how many more things you’ve broken trying to patch something else up.
While you’re at it, you might like to fix the inv folders staying open after a while, the memory leak causing crashes on the Mac client (Good luck as it could be anywhere since you don’t seem to use the built in toolbox functions - that is what they are there for), and stop it writing 500mb of garbage temp files a day that it never cleans up and is only recoverable by a machine restart.
I would suggest you sack all your Mac programmers and get some people in who know what they are doing.
March 9th, 2007 at 7:51 PM
@4: “I really fail to see how stuff like that is db related or that a simple 5 minutes of testing would not show this.”
Given that I saw this happen for the first time today, despite hearing about it for a couple of weeks, it’s easily understandable why five minutes of testing, or indeed five days of testing, might not reveal this. It appears to happen extremely rarely, at least for some of us. It’s also easy to understand why that might be DB related if you know anything about how these systems work (the client fails to receive the proper information for positioning of these items due to database communications failures).
And the inventory folders staying open is already fixed. Like they said, check out the beta.
March 9th, 2007 at 7:58 PM
hm, I am scared Linden…
Will we loose again all inventory n stuff? Will u guyes fix all the empty and useless folder in our inventories after messing them up this week?
As I said, I feel scared.
Dont bother calling me names, i work hard for my L$(AND US$)(AND YOUR WAGES-LINDEN STAFF!!!)
ahh, and, will we get a customer support, ever???
March 9th, 2007 at 8:06 PM
Any hope you might fix the abundant regressions caused by the most recent update before you force another on us?
I know that kind of choice would require more release management knowledge, skill and experience than we’ve seen evidence of so far, but you gotta start somewhere.
March 9th, 2007 at 8:27 PM
Wait, if you’re releasing 1.13.4, how come no new client version will be required?
March 9th, 2007 at 8:51 PM
I hope this will be a smooth upgrade
Keep up the great work Linden-Lab
March 9th, 2007 at 9:42 PM
@ 8
As the Lindens have been saying for some time now, they’re moving toward a hererogenous grid. What this means in plain english is that, among other things, they’re making it possible to update SecondLife without forcing everyone to download a new viewer.
Having said that, just because you don’t NEED to download a new viewer doesn’t mean that you shouldn’t. The new viewer fixes a variety of bugs and will also include the changes they’ve been testing in the FirstLook viewer, which means huge improvements in performance (your milage may vary). I think it’ll be well worth the download.
Take care!
- SDW ^..^
March 9th, 2007 at 9:44 PM
Bleh, heTerogenus grid….
My kingdom for an Edit Post button…. x.x
March 9th, 2007 at 10:02 PM
Ok.. since the big bad update of 13.1…
Crash on teleport 9 times out of ten (and i notice now there isnt a crash report option anymore… i guess you guys have seen enough of my crash reports).
Shoes, hair, jewellery up ass half the time on teleport (when i log in after the crash)
These things all started way back on before new year.
More recently, textures taking 60 plus seconds to load, items not rezzing..
Sorry, but there isnt any other place i know to report this … i did do bug reports.. way back.
And Please can i ask you… when do we see the Contingency Plan come into effect? 34 k users and everything grinds to a halt… i thought it was going to be implemented when things got bad over 25k?
I know you are working hard to fix things… i just havent seen anything about these problems being fixed. Just adding my name to the list of people experiencing these problems
Cheers
March 9th, 2007 at 10:13 PM
well shadow,
I wish(by all the SL god`s)that you are right, just…
How do you know it will realy “fix bugs and means huge Improvements”?
I think we will be used again to test what happen when it becomes online and then we user(PAYING CUSTOMER) see if it works or (as before) it doesnt and creates even more problems.
I wished Linden sorts out the existing problems before starting with major changes. We will have to test it in “real”SL after the upgrade, what then will happen is at the moment written in the stars, isnt it?
I like to see a “working” program for the money I and all the other premium member pay to Linden. Tecnical support 24/7 would make me much more comfortable and confident with weekly downtimes/upgrates. As mentioned before, why not sorting out the mess from last wendsday first?Or replaying to issues insteed of ignoreing us user.
I dont need “voices”, but like to keep my outfits, money or inventary and get online without trying logins first for an hour. Dont get me wrong, I like SL and respect the work of Linden Lab to give us an experience PC user dreamed off since the 80`s. Just constantly beeing used as a testdriver(and paying for it) is a bit disappointing and frustrating. Especially if u adress Linden with your problems but never get an answer.
March 9th, 2007 at 10:49 PM
I agree with Imogen…
Everything has turned like a nightmare since…1 year? And things get worst on each new upgrade. Users keep registering without control, creating just camping accounts…and LL do NOTHING regarding this issue…
Ok, probably I’m not a Premium User that spends hundreds of dollars, but I spend some bucks monthly, so I think I have the right to complain…we are paying for a service that, so far, hasn’t fulfilled the costumers needs. Problem is that there isn’t anything similar to SL, so, this is like a little monopoly…
And I don’t see any “Contingency Plan” coming, so..let’s just pray LL Gods have some mercy to their Costumers Mortals…
March 9th, 2007 at 11:00 PM
@ 13, et al.
First of all, please don’t misquote me. What I said, and I’ll copy-paste it, was, “The new viewer fixes a variety of bugs and will also include the changes they’ve been testing in the FirstLook viewer, which means huge improvements in performance (your milage may vary).”
You are welcome to pay a visit to the Beta Grid and see for yourself.
I always get a kick out of these “I’m a paying customer and this is unacceptable” people.
SL is, has been, and very likely always will be a “Try Before You Buy” product. That is, you knew exactly what you’d be getting (both in terms of benefits and problems) long before you started paying for it. You knew full well that you’d be a “testdriver” along with the rest of us when you decided to pay for a premium account.
You knew there’d be lag, you knew there’d be bugs, you knew there’d be downtime, and you knew that SL is a work in progress. If that’s not what you wanted, then why did you buy into it in the first place? You knew what you were getting into when you signed up for a premium account. I hate to break it to you, but you are indeed getting exactly what you paid for.
I just signed up for a Annual Premium account, knowing full well that there are going to be bugs and issues and downtime. I paid because I feel that, overall, SL is worth it, and I know that it’ll eventually grow beyond these issues. I don’t see it so much as buying a service as investing in a technology and supporting an idea.
You won’t see me throwing a fit on Wednesday during the PULF (Post Update Login Fiasco), screaming, “I’M A PAYING CUSTOMER!! THIS IS UNACCEPTABLE!! KILL TEH FREELOADING NEWBS!!11!1!1!ONE!” I have more respect for myself, and for the Lindens, than to act that way. Paying all the money in the world doesn’t make up for a lousy attitude.
Have a good weekend, Lindens, and best of luck to you on the update. =)
Take care!
- SDW ^..^
March 9th, 2007 at 11:10 PM
there has been a steady decline since the move to a colo resulted in constant issues with connections. its rather odd. i suspect entire sections of the US cannot even connect anymore. People i know that are on daily have vanished. sims that are normally always full are only half full. what happened? i fear if the next update has the same catastrophic results we will observe a further decline in L$ participation. Therefore i hope the Linden Research Labs executives are prepared to take draconian measures against the staff should the next update result in yet another fiasco.
March 9th, 2007 at 11:30 PM
Second Life will be unavailable from 7am to 12noon PDT (15:00-20:00 GMT) for the update.
Thank you for adding GMT. Never know how many hours to add to PDT, this helps a lot, ty! And good luck with update.
March 10th, 2007 at 12:16 AM
Since this last Wednesday’s downtime, I (and pretty much everyone I’ve talked to) has noticed lag being significantly WORSE than it was before the network “optimizations”. Any comment on that, and whether or not you intend to REDUCE lag this next Wednesday, instead of make it worse?
March 10th, 2007 at 12:19 AM
theres a lot of angry, really almost violent people here… just chill.
and before you say “blah blah money blah blah”
i’ve spent quite a lot of money too, yet i remain calm. why?
SL is unique, and beleive it or not actually works very well for me.
keep up the good work LL!
March 10th, 2007 at 1:44 AM
I hope things get better on Macs
H.H
March 10th, 2007 at 2:09 AM
Hi,i just wanted to ask something here (i do not know where else to ask).Yesterday (and it seems to continue today) i get an unable to connect message (i tried 30 + times).is this going be permanent?i do not want to lose more time trying to connect if nothing will change.Also is there anyway to give my Lindens to other user without being in-game (i cannot connect as i said).Well,it was really nice playing this game but i wanted to help the ppl i met by giving them my lindens which i do not want to be wasted due to the fact that i cannot connect to SL anymore.My last hope is the new version but i do not expect to fix this issue ,to be honest.Thanks in advance ,good luck and have fun with the game
March 10th, 2007 at 2:43 AM
But when the version with VoIP support comes?! D:
March 10th, 2007 at 3:01 AM
Okay, if no new client software will be required, are you using the NewAgentInventory capability or the NewFileAgentInventory one? (They seem to be exactly the same except for the slightly pointless name change. The client’d probably just fall back to the old upload code, if it still works, but still…)
March 10th, 2007 at 3:23 AM
Hate to be the one to say it, but a great number my fellow SL residents need to get a life! If your happiness hinges upon whether the SL grid is up and running flawlessly, then you have a hellavalot of unpleasant days ahead. This project (and don’t be mislead, SL is an ongoing development project) will continue to have good days and bad days as new users and sims are brought online, and as new features are implemented. Ever heard the term “growing pains”? Come on folks, give the Lindens some credit here for creating a product that sustains 30,000+ users simultaneously (I can almost hear the critics typing out their response to this last sentence).
The reason we all love SL so much is because it is unique. Give this unique project time to mature *without* pissing and moaning about the company that created this project and the good people that work there. If you are so compelled, download a copy of the open source viewer and make a contribution. Found a bug? Fix it! At least your efforts would go towards something productive instead of you just sounding like a harpy.
Also, blog comments are probably not the best way to get a problem dealt with. I’ve had great success just requesting in-world help from Lindens. Reach out to the support avenues provided to you before pitching a fit in blog comments. For crying out loud, it’s an option under the Help menu!
March 10th, 2007 at 4:35 AM
is the grid going to be shut down and upated every wednesday this month? i took wednesdays off this month so i could work on 2l builds…. well, if it’s going to be every wednesday, i can switch my day off…!
March 10th, 2007 at 5:05 AM
well sorry to anyone who feels himself able and willing to pay for an ongoing growing project with no customer service. Keeping in mind the amount of money Linden takes of its premium customers and the compleate lack of customer support I dont fell myself as a “pisser, moaner” or whatever. Linden Lab takes money for an unfinished product without offering adequate customer service, a product developed during the past years. Every child can calculate the amound of income and profit Linden makes with premium customers, I am aware that this product is not finished and will not be finished ever, what I (and others) can expect is to be taken serious and getting help when required(may a simple notecate would do it). In RL and in Sl I can expect a funcionating item when I pay for it. I dont mind downtimes nor upgrates, but problems keept beeing the same while Linden adds new(working?) features.
As a customer I reserve the right to critizize when I feel so, and about “blabalmoneyblabal” that isnt the apropiate answer to the problems me and other user got. Bigger companies than Linden came up with products who didnt do what they was supose to do (mercedes A-class), but those companies got a use-/helpfull customer service and tecnicians who work and sort problems reported by their customers. That is all I ask for.(and to the point of 30000+ online user, nobody forces Linden to keep takeing new user on without supplying a working product, am I wrong?)
I do have a first life, but if I spend my precious freetime to login,beeing crashed, relogin, haveing lost my stuff, relogin and wait and so on, beeing used as a paying testdriver;then I do expect some support(I mean why do we not send automatic crash reports anymore, do they care or not?)
I enjoy the idea of SL and respect the work beeing done so far, I dont feel as I have to “shut up” only because it was my free choice to become a premium member, I still belive that I can expect something that works for the money I pay.dot.
March 10th, 2007 at 5:44 AM
You are correct XanderMaria!
And after the fiasco I endured this past week I will continue (as I encourage others to do) to hold Lindens feet to the fire. We are not malcontents. Our complaints are legitimate. What I believe we all should fear is that with the numbers growing as they have (4.4 million) Lindens could easily ignore tens of thousands of us. I don’t believe that’s their intent…..Lindens?….hello?
I’m also a Premium member and I own property with a house, and I will be an active part of this community and my voice will be heard in spite of the …”I’m so fine what’s your problem” … smiley faces that wander into hear.
Speaking of voice…what’s up with that?
DK
March 10th, 2007 at 6:03 AM
…add to that. The Mac client crashes instantly 9 times out 10 just deleting an empty folder from inventory. ;-(
March 10th, 2007 at 6:30 AM
Since when did we have CS? I thought we had to pay extra for that….
March 10th, 2007 at 6:37 AM
Why do the downtimes have to be from 7 am to 12pm? Which is 10am to 3pm on the east coast? Since the majority of users are in the U.S. and since this is a U.S. company…Why not have the downtimes be from 12AM to 5AM PST, 3AM to 8AM EST…inconveniencing the fewest amount of users?
March 10th, 2007 at 6:59 AM
the God bless the Grid U___U
March 10th, 2007 at 8:20 AM
I am terribly bored…all this silly adulation “keep up the good work”…
LL wanted the Growth. They CAN NOT handle it. And we paying customers must say: “Ohh..keep up the good work!”.
Well ok teleports, stuff up the ass, crashes…Personally i have also an inventory problem: my folders stay open. After closing folders and inventory, folders remain open. And, btw, i ve lost a 4k L$ item.
Keep up the good work LL…
March 10th, 2007 at 8:41 AM
I too have been suffering from the same old issues of hair up the bum and failing tp’s, this gradually getting worse as the numbers logged in rises.At peak times it even gets problematic to build on my own sim with ONE av present, so please shelve plans like direct voice and concentrate on making the experience better. I’ve been a paying resident since last October and I would now like to join in the ‘economy’ in world by selling and not just struggling around stores and clubs like a bald geriatric snail !
March 10th, 2007 at 8:50 AM
4 Zimmy Ginsberg Says:
blah blah blah
Did anyone actually get through this diatribe?
March 10th, 2007 at 8:51 AM
Stefano Says:
March 10th, 2007 at 8:20 AM PST
I am terribly bored…all this silly adulation “keep up the good work”…
LL wanted the Growth. They CAN NOT handle it. And we paying customers must say: “Ohh..keep up the good work!”.
Well ok teleports, stuff up the ass, crashes…Personally i have also an inventory problem: my folders stay open. After closing folders and inventory, folders remain open. And, btw, i ve lost a 4k L$ item.
Keep up the good work LL…
yawn. if you don’t like the game, leave. Actually, even if you do like it…
March 10th, 2007 at 8:55 AM
Solomon Devoix Says:
March 10th, 2007 at 12:16 AM PST
Since this last Wednesday’s downtime, I (and pretty much everyone I’ve talked to) has noticed lag being significantly WORSE than it was before the network “optimizations”.
I love these scientific surveys. What alpha level did you use to test your hypothesis?
March 10th, 2007 at 8:57 AM
Well at least the first wave was positive and optimistic. Now while these complaints , I would cast doubt on “Every child can calculate the amount of income and profit Linden makes with premium customers,” which might be right about income, but I’ve had the impression is quite wrong about profit.
March 10th, 2007 at 9:04 AM
OOps, I accidentally hit Submit Comment while cleaning off my mouse. I meant, while these complaints seem mostly well backed-up, I think the matter of profit tends to be oversimplified. I dunno if I was even gonna go ahead and post this though, ’cause I didn’t have a great deal of knowledge to back it up… just an inkling that I’ve heard how complex these things get.
To be more on-topic, the world hasn’t seemed buggy for me except that texture thing that got fixed. Some things have sure been changing around on Firstlook though, like how glowing objects show up, and I’m sure wondering whether that’s going to change or stay the same in the end.
March 10th, 2007 at 9:13 AM
oh and packet loss? not seen any since they did their stuff with the network a few days ago. try rebooting your router.
March 10th, 2007 at 9:13 AM
The First Look viewer has several unresolved issues that MUST MUST MUST be addressed before rolling it into production. Among them are:
* It seems to over-use graphics memory; without the graphics card selector being set at least one step down, there are REPEATED crashing, lockups, redmapping, and freezing. This is a showstopper for me.
* Graphics/texture loading is - currently WAYYYYY slower than the main production client. what it does load in a timely manner is BLURRY for a long dang time. I’m sorry, that’s not loading… At least, not to the point of usability.
* Other issues mentioned in comments to the First Look blog posts.
March 10th, 2007 at 9:14 AM
So if I understand the post correctly, you will update the server to the new software designed to work with the Beta 1.13.4 client, but still have us use either the older (now) less compatible 1.13.2 client OR the still unstable test client you call “First Look”.
As someone who enthusiastically prepaid for annual “premium” membership on joining, I would like to respectfully suggest that you are fragmenting your development efforts and actually making it more difficult to perform useful software testing.
PLEASE FOCUS. Sony has already pre announced their own 3D world, and Google Earth has talked about adding user definable content to their very strong world modeling software. If you do not focus on producing stable code you will build a large customer base only to have us migrate to another Snow Crash inspired platform. You have done a great thing here bringing this community together. Please make creation of a stable client/server combo your priority or you risk seeing your marketing successes go to waste.
Best regards,
Jay
(Excalibur Longstaff in SL)
March 10th, 2007 at 9:23 AM
@ #25
donato, you clearly haven’t read the blog. This has been explained already, by many people, including me.
But since you haven’t read it, thanks to copy and paste, I’m going to explain it again, here.
Regarding all the whinging about how over 50% of SL’s users are in Europe, and therefore the Wednesday downtime inconveniences the greatest number of users rather than the least…..
I have a HUD which polls the website on a regular basis, and only displays one piece of information on my screen: HOW MANY PEOPLE ARE LOGGED ON RIGHT NOW?
On days when there is no update activity going on at all, guess what I’ve discovered? The highest concurrency numbers (accounts logged on) are between the hours of 12:30 PM AND 2:00 AM SECOND LIFE TIME! That is, HALF AN HOUR AFTER THE SCHEDULED END OF UPDATE TIME, UNTIL 14 HOURS AFTER THE GRID IS SUPPOSED TO COME BACK UP!
So, here we have a system where prime-time is from 12:30 PM until 2:00 AM, and they’re doing updates from 7 AM until 12 PM. NOT prime-time hours.
And you want them to move it to prime-time? That’s sheer foolishness.
March 10th, 2007 at 10:51 AM
If it helps I have actually noticed a bit of an improvement recently in performance related issues, especially in the class 5 Sims, even with plus 30,000 on.
Should offer positve feedback as well as negative
March 10th, 2007 at 10:53 AM
All I can say is that it is obvious that the Lindens are working hard on trying to improve SL.
Overall, my SL experience has declined over the past four months. Instead of being a slightly laggy, “I can live with this” constant experience, SL now experiences cycles. When it is good, SL is VERY good, smooth and a lot of fun. But when it’s bad… It makes me want to delete the viewers from my computers.
The good times are getting even better… yet the bad times… well, they’re becoming more frequent.
March 10th, 2007 at 11:56 AM
Since I don’t know where else to address this to a Linden….
Could you please verify the validity of this?
http://forums.secondlife.com/showthread.php?t=170521
Then please make a blog post about it so that people recieving this e-mail know whether it’s real or fake?
Thanks
March 10th, 2007 at 12:17 PM
@14
That is a ridiculous statement to make… WHEN I first came into this “world”, I was a trial account, to test the waters out… And it worked great, no lag, no inventory problems, it was heavenly…
So, I paid and became a premium member, bought land, built things, and everything was GREAT for three months, sailing smooth as glass, until ONE DAY last year, when LL releases an update that broke NEARLY every vital function in SL (and is still “resolving” it to this day (NOT to forget that they are running it on a PERSONAL database program; MySQL, which CLEARLY explains all the database problems (WAKE UP LL, MySQL has a big brother that is MUCH more powerful and efficent, called MS-SQL Server)), and SL has NOT been the same since… So it’s a little ludicrous for you to make such a statement that we “knew what we were getting into…” Yes, granted, I knew what I was getting into at THE time; a platform that WORKED
I NEVER thought I was buying into a used vehicle that breaks down every other day with some kind of failure after the 90 day warranty was up… Not trying to rant at you, but some of us estate owners simply dont feel we are getting our moneys worth currently, so there IS justifiable cause in the expression of dislike on behalf of some of the residents… Just my 2cents
March 10th, 2007 at 12:58 PM
@40
“WAKE UP LL, MySQL has a big brother that is MUCH more powerful and efficent, called MS-SQL Server”
I want some of what you’re smoking.
March 10th, 2007 at 1:06 PM
Is this gonna be another update that just makes the game more buggy, or are there actually going to be an improvement, because here lately you can barely play Second Life with all these bugs and errors.
March 10th, 2007 at 1:29 PM
Currently there are real big problems with SL, i can’t walk around, teleporters take forever and eventually aint teleporting, nothing can be placed. LINDEN LAB PLEASE HELP!!! I GOT A SHOP THAT NEEDS TO BE OPENED SOON!!!
March 10th, 2007 at 1:29 PM
I don’t believe there is any evidence to suggest that the Microsoft answer to the open source MySQL is any more powerful or reliable.
March 10th, 2007 at 2:13 PM
Notice Have a bug to report or feature request you want to discuss with fellow Residents? Try our Public Issue Tracker. https://wiki.secondlife.com/wiki/Issue_tracker
Logged In Last 60 Days: 1,629,589
Online Now: 35,249
I’m sorry The relatively few people on this blog complaining. Not everyone is having a problem! And maintenance is necessary.
March 10th, 2007 at 2:14 PM
Id like to quote:
42 Youri Ashton Says:
March 10th, 2007 at 1:29 PM PST
Currently there are real big problems with SL, i can’t walk around, teleporters take forever and eventually aint teleporting, nothing can be placed. LINDEN LAB PLEASE HELP!!! I GOT A SHOP THAT NEEDS TO BE OPENED SOON!!!
Except I already have 4 shops and am trying to open my fifth. I dont know why we all keep trying. Im losing more than im making in the last few months. In my opinion instead of all this new crap most of us will never use try fixing what we got.
March 10th, 2007 at 3:22 PM
LOL Gdon
maintenance is fine but last set meant people lost a lot of items and lindens never reply except that they have received your ticket. Cant wait for you to experience it and understand
the reason why so many people complain irrationally here is its there only real source of letting out frustration because theyknow once they lost a no copy item they will never see it again and will get no help. many people have lost a lot of money, they ignore it and carry on, but it continues and eventually it makes them irrational
maintenance is fine but usually they mess it up…thats the issue….
March 10th, 2007 at 3:29 PM
I’ve been patiently waiting 2 months now for a fix to the folder issue and the TP to invisable water issue. Why are you continusly releasing patches or taking the grid down for maintenance and not fixing this? PLease work on this? PLEASE?!?!?!?!?!?!?!?
March 10th, 2007 at 3:37 PM
XanderMaria Nikolaidis Says:
March 10th, 2007 at 5:05 AM PST
well sorry to anyone who feels himself able and willing to pay for an ongoing growing project with no customer service. Keeping in mind the amount of money Linden takes of its premium customers and the compleate lack of customer support I dont fell myself as a “pisser, moaner” or whatever. Linden Lab takes money for an unfinished product without offering adequate customer service, a product developed during the past years.
Well I don’t feel sorry for those that refuse to contribute finacially to a project but then complain on it’s lack of advancement.
March 10th, 2007 at 4:44 PM
@40 and 41:
Actually, he’s halfway right. first of all, many people consider MySQL superior to MS-SQL because it’s generally faster and more efficient. MS-SQL is really one of the less common SQL DB’s in the professional world.
However, MySQL is also notorious for not being able to scale well to massively concurrent transactions, which I assume is exactly what SL is doing.
Going to MS-SQL won’t solve this problem, because MS-SQL is pretty sluggish at any level of concurrency, but the other major DB’s like Oracle, DB2 and the free (open source) PostgreSQL might be superior to MySQL for SL.
Then again; switching DB’s is never trivial. Developers usually optimize for the particular DB, and MySQL is as particular as DB’s get. A wholesale switch to another DB (ANY other DB) will probably cause very bad performance problems in the short term.
March 10th, 2007 at 5:57 PM
unable to attach things to me
gestures are so slow performing
SL is going down tonight i’ll bet ya
March 10th, 2007 at 10:07 PM
MS SQL?! Please tell me you’re joking….
Yes, MS SQL is slow, but it’s also EXPENSIVE. It IS, after all, a Microsoft product, which brings me to another point: all of the SL servers are running Linux. MS SQL doesn’t run under Linux, only Windows Server.
Now give that a moment to soak in. Imagine, thousands of Linux servers, all trying to communicate with Windows Server machines running MS SQL server.
…
Not a pretty picture, is it? Correct me if I’m wrong, but I believe LL would have to purchase a CAL for each box that will be connecting to the Windows servers ($$$), not to mention the additional overhead and support costs of trying to make two incompatible platforms play nice with each other.
PLUS, there’s the fact that LL would have to CONVERT (”import”) the entire database into MS SQL, which will, at best, yield a database that is bloated and slow. At worst, there’d be inconsistencies and errors due to incompatibilities and things not translating over properly.
Then, of course, there’s the issue of time. That is, how long it would take to convert (”import”) a database that’s as insanely huge as the one in SL. This is something which could take DAYS to complete, during which time SL would have to be offline.
These two items regarding conversion would apply no matter which DB LL would decide to use, since each DB engine stores data in its own way and cross-compatibility isn’t something any of them are remotely interested in.
Personally, I think MySQL is a good choice for SL, and as time goes on and the codebase matures a bit, I think these performance issues will gradually fade away.
And whoever said MySQL is a personal DB platform (WTF?!), perhaps it would be a good idea to end your ignorance by having a look at who uses MySQL: http://www.mysql.com/customers/
Some entries include the Associated Press, NASA and the NASA JPL, Google, (which processes 200 million searches a day), Epson, Yamaha, CNET, Macy’s, Suzuki, Apple, Dell, and a variety of governments and government agencies, both within the US and internationally.
Take care!
- SDW ^..^
March 11th, 2007 at 2:26 AM
Atleast this time they had plenty of time to tweak the new client, so implementing it should go smoother then ever. Riiiight lindenlabs? ^_^
March 11th, 2007 at 3:01 AM
i didn’t know where to post this, it’s off topic. every time i try to log on it says i’ve been logged out til a certain time (5 mins ahead) and each time i try to log on it goes up another 5 mins. i’ve been trying to get on for over half aNn hour. can anyone help, i have important stuff to do on the grid today
March 11th, 2007 at 3:20 AM
Vista support?
March 11th, 2007 at 4:06 AM
52/Mikeey Garfield: I was on SL, it was working fine, but then the sim I was in stopped responding. So I logged out, and.. could not log in again. I had a similar thing happen. The message along the lines of your account is being logged out, and will not be available until (a few minutes in the future).
I did some other things for almost an hour. Now when I attempt to log in, it will get to region handshake and then.. “Unable to connect. Login packet never received by login server.”
March 11th, 2007 at 4:26 AM
I am trying to log back in for one hour, and it keeps moving the time ahead that the system logs my avatar off… Can I go back in or am I wasting my time here? My friend has the same problem.
March 11th, 2007 at 4:44 AM
oh and THE BETA DOES NOT WORK! Dont implement it please or I cant play anymore, which means I lose everything there.
March 11th, 2007 at 6:34 AM
Let’s see…. things to do today:
1. Pet the dog and/or cat.
2. Clean the kitchen.
3. Do the laundry.
4. Hug the spouse (if no spouse available go back to #1)
5. Watch TV.
6. Re-set all clocks in the house (DST early this year in US)
7. Take the fuzzy stuff out of the fridge.
8. Go to grocery store (see #7)
9. Balance check book (resist temptation to write $L)
10. Chill (may be combined with #5)
Oh crap! I forgot to log into SL. Maybe tomorrow.
March 11th, 2007 at 7:06 AM
54, thats what i kept on getting. managed to get online eventually though. i guess i got lucky
March 11th, 2007 at 7:10 AM
Following the *apparent* US clocks change, I make the downtime as 2pm-7pm GMT - can you confirm please? Once again I take the opportunity to remind Linden Labs that the majority of Second Life residents do NOT live in the US, and this means we should be reminded know when your holidays and clock changes are. SLT is now -7 GMT, and yesterday it was -8 GMT. Glad I’m not arranging any events.
(Additionally, why does SLT time have daylight savings??? Surely not needed/useful/helpful unless you happen to be on Pacific time)
March 11th, 2007 at 11:43 AM
What sort of software is it that has to be updated weekly? Can you guys at Linden get your act together and restrict yourselves to monthly updates. Or do I get a refund for being unable to get on for 20% of each week?
March 11th, 2007 at 3:22 PM
Nigel, there wasn’t a software update last week, and there hasn’t been a required client update in over a month, so where are you getting “updated weekly” from? Or are you posting from March 2006 through a wormhole?
March 11th, 2007 at 3:38 PM
what noob suggests ms sql server lol. if linden labs was gonna fork out for a database they would probably get oracle. sql server is msft. therefore it is questionable at best. as is vista which nobody wants or needs and is destined to join bob and millinium edition in the boneyard.
March 11th, 2007 at 3:44 PM
I am one of the people who has disappeared from the grid (in response to a previous poster’s observations). I haven’t been able to login since last week. I just keep getting the ” Despite our best efforts….. etc etc” message, and despite MY best efforts ~ clean installs, system restores ~ nada. Getting a bit ticked off about it. Mind you I have a lovely clean PC.
March 11th, 2007 at 4:54 PM
Fix things this time, for the love of god, fix things!!
March 11th, 2007 at 7:12 PM
http://informationweek.com/news/showArticle.jhtml?articleID=197800179
ok…I admit I’ve been a vocal critic lately…. but THIS kind of article is what should be posted here to shut all us complainers up….
This article goes a LONG way towards giving me hope for the future of SL.
Although the claim that SL can currently handle 100,000 simultaneous users really gives me a giggle….anyones else want to help me co-ordinate a real world test…..think we can get 100K people to long in a particular day and see how it goes.,,,,,,
First International Log In To SL All At Once Day??? say….on April 1st??
March 11th, 2007 at 9:55 PM
76 Alexander Regent Says:
March 11th, 2007 at 7:12 PM PST
“Although the claim that SL can currently handle 100,000 simultaneous users really gives me a giggle….anyones else want to help me co-ordinate a real world test…..think we can get 100K people to long in a particular day and see how it goes.,,,,,,”
Lmao!! Who ever is claiming that cant have ever used SL. Its hardly playable after 30k, let alone 100k
March 11th, 2007 at 10:44 PM
Jackson Trimble Says:
Let’s see…. things to do today:
1. Pet the dog and/or cat.
2. Clean the kitchen.
3. Do the laundry.
4. Hug the spouse (if no spouse available go back to #1)
5. Watch TV.
Damn I got stuck in a loop, I have no spouse so keep petting the dog, cleaning kitchen & doing laundry, I can see the TV but can’t watch it
Please fix this bug in your code
March 11th, 2007 at 11:09 PM
are the times in fact correct ? Has the daylight saving been taken into account ? If the US has “lost” an hour then GMt should be 2.00pm to 7.00pm !!! Or am i having a blonde moment !!
March 12th, 2007 at 1:41 AM
[...] next planned downtime this week brings us again no update of the primary client, while the First Look client got some of [...]
March 12th, 2007 at 2:39 AM
Does SL have daylight saving, wasn’t aware the sun duration changed seasonally?
March 12th, 2007 at 4:57 AM
Hi…..
Email to IM still doesn’t work! Tried contacting support.. but no answer… When will this be solved? Already 2 weeks now…
March 12th, 2007 at 5:21 AM
Hi Karen,
You might want to check your preferences in your account page.
I noticed that TWICE recently after scheduled and unscheduled down time my preference were reset to turn this option off.
If this happens again after next update, I’ll know somethings up
March 12th, 2007 at 5:26 AM
I do get IM messages in my Email. I just cannot reply. sometimes it just doesn’t arrive in IM without error message and sometimes i get undeliverable message. I answer to an IM i just received in my email (so very new), tried also replying to one from yesterday, same problem. Have this problem for over 2 weeks now.
March 12th, 2007 at 6:04 AM
People who slate MySQL clearly don’t know what they are talking about… this is one of the best databases around.
It’s fast, reliable and scalable. It stands toe-to-toe with Oracle on performance.
Migrating to MS SQL Server is a no go… and probably Oracle too, because of the cost, time and data.
Any database would struggle under the load when there is a traffic spike. It’s not about changing the database, it’s about changing the protocols and services to avoid traffic spikes and load balance things better. Something which LL are doing.
I’ve worked with MySQL for over 6 years now and wouldn’t use anything else (yes, I’ve also used Oracle and MS SQL Server before you ask)!
March 12th, 2007 at 9:56 AM
@Grow, u can never get 100k people online at the same time because SL would crash in flames long before that figure was reached.
Let me express my vain hope that LL will fix whatever has been causing inordinately long rezzing times and general lagginess since last week’s fix. I won’t waste my fingers expressing the hope that some day they would acknowledge the screwups they perpetrate in the name of improvement, nor would I bother suggesting again that they DUMP THE FREELOADERS!!!
March 12th, 2007 at 1:23 PM
Hello Lindens! TP is Broken! The whole day I am having issues with the Damn TP.. I am becoming really annoyed.
March 12th, 2007 at 1:34 PM
what happened to the emergeny procedures to ease grid stress? the grid hit 37,000 people earlier, ok i could tp around no trouble but world map was screwed… oh and a little problem that i could not see me avie nor any attatchments. any attempt to change attatchments i got the failed rez message. the fact that some jumped up noob can attatch their crappy free stuff no trouble and i can’t even see oir use my avie and pay usd to you people really narks me. i won’t even mention all the crashes and every time reverting to being invisable. i’ve all but gave up trying to play today. remember some of us pay for this, you need to get your priorities right before we get really pissed off.
March 12th, 2007 at 1:49 PM
Would make a lot more sense to work on keeping the system up and running without problem rather than always releasing new clients, For the life of me I can’t see any real change inthe newest client and the one i used when i first signed up
March 12th, 2007 at 2:10 PM
Monday, March 12th, 2007 at 1:38 PM PST by: jeanlinden
A reboot of one of our vpn boxes caused the machines to lose their internal net for a couple of minutes. We are investigating the extent of the issue. NOT COOL. Online Now: 36,230
“Offer Teleport” button grayed out? See a workaround for this and other known issues.
http://secondlife.com/knowledgebase/category.php?id=45
March 12th, 2007 at 2:18 PM
closed comments too, why am i not surprised?
March 12th, 2007 at 2:41 PM
[UPDATE: 3:06pm PST/10:06pm GMT] Our engineers have repaired the network connection however there are still about 100 regions down and we are working to bring them back up. ok?
Residents that are in an accessible area can go back to their regularly scheduled virtual lives. thank You Jean
Online Now: 35,311
March 12th, 2007 at 4:05 PM
jeanlinden
[UPDATE 4:25pm PST/11:25pm GMT] One of our colocations is having electrical power problems. Our engineers are working hard to bring these regions back up. Thanks again for your patience!
Online Now: 31,725
March 12th, 2007 at 4:52 PM
Mikeey Garfield: closed comments too, why am i not surprised?
It’s an announcement, not a discussion.
I am glad the comments are closed for that one - no room for people to scream, piss, moan, and blame Linden Lab for everything under the sun that goes wrong including power outages, routing/DNS issues in other countries, starvation, poverty, Republicans, and Nickelback.
March 12th, 2007 at 5:26 PM
as of this time it is not possible to teleport in sl. the teleport buttons dont even work. what did you do this time? of yes, btw, having a colo that doesnt even have a proper UPS power backup system is just… well.. dumb. Relly need to get hardcore on the negotiation process guys. No excuse for today’s fiasco. But when the system came back up people were able to buy for about an hour. And now we are facing another wednesday fiasco that will kill commerce for an endless duration again. Just great.
March 12th, 2007 at 5:36 PM
While I appreciate the improvement efforts, every Wednesday has become a pain as it is also my regular day off work where I can enjoy SL. Rotating the now regular down day of the week would be helpful.
March 12th, 2007 at 5:42 PM
teleport buttons now do something when you click them:
Result 1: You have been logged out of second life. You were sent to an invalid region
Result 2: Teleport failed. You were sent to a wrong region
(I am intrigued and curious now. I would like to see what is in a “Wrong Region”)
Most common result: Client screen replaced by crash logger
March 12th, 2007 at 5:52 PM
Can’t login. Is this some fail again?
March 12th, 2007 at 7:29 PM
78 Grow Says: ……….????????????????100,000 users? I don`t think so..If they more then double the hardware! I SAY SO…As one replied said LLabs should just crash to hell…..NOWAY we can handle 100,000 users at any given moment!
March 12th, 2007 at 11:43 PM
100K concurrent users?
1000 sims with 100 users each and no avatar has any attachments, no media streaming, no chat, and nobody moves.
sure. 100K no problem.
if any single avatar moves or attaches anything then BOOM!