Update Downtime - Wednesday, March 7th
Friday, March 2nd, 2007 at 5:11 PM by: BlueFrom 7 am to 12 noon SLtime (15:00-20:00 GMT) on Wednesday March 7th Second Life will be offline while we update the system. Changes will be back-end only so no viewer download will be required. The update will be focused on performance improvements, so there will be no visible changes to the viewer.
Quick summary of the planned changes:
** Improve overall performance of distributed information storage
** Distribute storage of “muting” information to reduce central load
** Reduce communication bottlenecks on busy simulator hosts
** Cache some frequently looked up information on simulator hosts
Per usual, we will work to keep downtime to a minimum. Which is good, because I get very cranky and tend to bite when I can’t get in-world.
March 2nd, 2007 at 5:21 PM
I have to say I’m pleased to see focus on improving performance versus adding new features. This is a step in the right direction.
March 2nd, 2007 at 5:23 PM
/me cleans up the ole’ tranquilizing dart gun for Blue.
March 2nd, 2007 at 5:24 PM
Cache some frequently looked up information on simulator hosts
Will this increase the cost of region crossings and teleporting again?
March 2nd, 2007 at 5:29 PM
yay for this update! hope it goes well, good luck!
March 2nd, 2007 at 5:30 PM
@Argent,
In english: no, it shouldn’t.
March 2nd, 2007 at 5:35 PM
Updates seem like they come every week now…but I guess you have to do it….Just hope LL stays focused on improving performance and not adding unneeded features……..*cough* voice chat….
March 2nd, 2007 at 5:39 PM
Blue Linden said: “…because I get very cranky and tend to bite when I can’t get in-world.”
No wonder why lindens are getting weaker and slower, stop biting them.
March 2nd, 2007 at 5:40 PM
Yay! Two weeks in a row my Wednesday classes will be locked out of world. Sheesh.
March 2nd, 2007 at 5:54 PM
*AHEM*, where’s a fix maybe for the first look viewer about the blue dialogs issue? Somehow, it still occurs on my computer!. Posted [B]2[/B] Bug reports in-world saying simply it wasn’t fixed, another on the JIRA system and nothing yet.
March 2nd, 2007 at 5:55 PM
(Lol, i guess BbCode tags aren’t working in Comments :p)
March 2nd, 2007 at 6:26 PM
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March 2nd, 2007 at 6:45 PM
How about the inventory folders that have taken on a life of their own and open at will? That is all I want to see fixed.
March 2nd, 2007 at 7:02 PM
#10 Susie Boffin, folder problems are a client-side problem and fixed in firstlook client already. When will firstlook move to be the next regular version? Who knows.
March 2nd, 2007 at 7:09 PM
@#11 - When its Ready!
With all the gripes about untested stuff, noone better put pressure to get FirstLook integrated with the release client, Until Its Done!
March 2nd, 2007 at 7:56 PM
/me Echoes Darien
March 2nd, 2007 at 8:06 PM
Upgrades to Performance!! A very good step in the right direction.
March 2nd, 2007 at 8:26 PM
Yes, updates are good. However, the grid seems to be completely unstable for at least a week after every update, and now you are updating weekly…..
March 2nd, 2007 at 9:10 PM
Atleast the are taking care of the issues of high traffic comm ! GREAT BLUE THANK YOU!
March 2nd, 2007 at 9:11 PM
THANK YOU STEVE!!!!!!!!!!!!!! We really did need this update!
March 2nd, 2007 at 9:58 PM
Seems like it’s been a while since there was a mandatory update..
Is this sim caps or are there just not any new updates lately?
March 2nd, 2007 at 11:20 PM
Ok, you fixed the textures being applied to non selected surfaces when in select texture mode, but now NONE of the surfaces get textures when you are NOT in select texture mode. In the simplest case, you cannot apply a texture to a prim any longer from the texture tab in the build palette. :/
It also appears that if multiple textures are selected with the select texture mode that none fo them change either. Only is ONE texture is selected. THis is MUCH more broken that before.
March 2nd, 2007 at 11:38 PM
Crap, wrong blog, sorry
March 3rd, 2007 at 2:05 AM
I HOPE YOU FIX THE CLASSIFIEDS BUG, because i just noticed that I LOST a classified for the THIRD TIME AFTER BEING CHARGED for the “AUTO-RENEW”.
Im tired to see how i pay for nothing, and have to write the same things again and agan (because, silly me, i didnt keep a copy because i trusted that nothing like this were going to happen.
Now ill Keep a copy of my classifieds texts, and next time ill just stop paying for them, because im only loosing money
March 3rd, 2007 at 2:34 AM
By chance, have y’all gotten to have a chat with the folks at the grid cafe?
March 3rd, 2007 at 2:42 AM
Good to hear about performance improvements.
However, the updates do seem to be occurring weekly now rather than only every two weeks as was promised last year. Just wondering if they will continue to be weekly, especially as they happen in our late afternoon/early evening here?
March 3rd, 2007 at 3:22 AM
So when I teleport to my home, store or one of my frequent haunts my basic information will already be loaded?
Just some basic checksum checks to verify my data didn’t change or that some how a totally new Jeffery Feingold is online.
That would rock.
March 3rd, 2007 at 3:25 AM
In agreement with Helen…
Weekly updates are nice, but they are always on my available hours… please move the maintenace towards midnight European time and let the USA be in a waiting queue. This could be done by rotating schedule, one week Europe in the evening, one week USA…
There are residents on the other side of the globe too you know.
March 3rd, 2007 at 3:35 AM
when do we get particle fix? :s
Kinda anoying to have that bug
March 3rd, 2007 at 3:45 AM
I am concerned that you are further fragmenting your code base. You now have a “release” version which seems to be having increasing difficult connecting with the server software you are modifying, plus two test versions, your “beta” and “first look” versions.
You are using your “live” database as a test platform while fragmenting the programming resources you do have. I wish you luck in creating at least one stable version of your product. Hopefully you do this before adding new features.
March 3rd, 2007 at 3:45 AM
Speaking of getting cranky when you can’t get in-world. What is with being logged out against your will and being told by the system that you are being logged out and can’t log back in for 5 minutes? This is not exactly compelling me to upgrade to premium.
March 3rd, 2007 at 3:50 AM
Ganador..I soooo agree with you - isn’t it only fair, considering how much of a huge percentage the Europeans now make up SL that we get some consistency here too? The downtime hours are a nightmare for me and rotating this so we all get a taste of the nasty downtime hours would seem so much fairer - spread it out Lindens, please consider this idea seriously!!
March 3rd, 2007 at 3:54 AM
I agree with post 15..
Whatever happened to the idea that updates and maintenance would be managed in a way that wouldn’t require taking down the grid?
At risk of sounding sarcastic, perhaps all residents should be issued guinea pig avatars?
March 3rd, 2007 at 5:12 AM
I HOPE there will be visible changes to the viewer….
Like About Land actually showing the info for the land you are on and NOT the last info viewed…..
Like NOT being a floating wig and a pair of shoes…..
Like ACTUALLY being able to move….
Like NOT having my sim crash for no reason…..
Like ACTUALLY being able to rezz objects and getting back on schedule for clients that are paying me real money for doing stuff…..
Man, the ONE time this happened with my cable service they pro-rated the fees……. hint hint…this would go a LONG way to appeasing residents.
I guess the good news is service has been sooooo piss poor lately (anyone try calling the 800 number recently? Im STILL waiting for my call back from voice mail) that I now have Active Worlds, There, and IMVU accounts in the hopes of finding a more stable platform.
I really love Second Life and the people I have met here……but this is getting silly and clearly not a stable business platform contrary to what the press releases say.
March 3rd, 2007 at 5:31 AM
If possible, please review bug report #630096 prior to the update.
This bug crashes sims, without fail - using one single line of LSL.
This should be fairly easy to remedy, and given the potential havoc that could be caused if/when someone else stumbles across it - I’d say it is EXTREMELY urgent.
Thanks.
March 3rd, 2007 at 6:32 AM
This should be posted in every blog entry along with a FSQ (frequently screamed questions):
Updates are done when they are for a few reasons. Main one: Doing it first thing in the morning ensures that there are the highest amount of staff members around and the longest amount of time left in the day to fix anything that might go wrong. Doing it in the middle of the night just to appease a few complainy people in different time zones might cause a lot of problems if the grid crashes with just a skeleton crew on. Update times will not change, so try to peel yourself off your chair for three hours once in a while.
March 3rd, 2007 at 6:41 AM
I’d be delighted if ‘new features’ (all of them, not just the voice chat mistake) were put entirely on hold until we have a stable, working grid. You know, the ability to transit sims in vehicles without issues, the ability to teleport without having one’s attachements end up in one’s nether regions, and perhaps even the render pipeline/texture bugs.
Here’s an idea: dedicate a team - yup, thats what I said - dedicate a team to do nothing but work through the list of ‘Known Issues’. When was the last time a ‘Known Issue’ got fixed? Seems to me that should be a higher priority than growing the userbase.
Speaking of priorities and growing the userbase, why not get the grid monkeys ahead of the curve on that? instead of building out the infrastructure to fix issues as a result of a growing userbase, why not build out the backend to accomodate anticipated growth? Instead of always chasing around trying to put out the fires and play ‘catch up’.
Just my .02$L
Laz
March 3rd, 2007 at 7:24 AM
On the bright side of this, I’ve been more and more pleased with the candid nature of these information pieces. By clearly outlining to us what you’re trying to get done via maintenance, we have more comfort that LL is actually taking steps to remedy the problems that we all know exist in Second Life.
Whoever in your public relations team suggested this more open approach deserves a gold star. My confidence in LL is returning…now let’s see some results.
March 3rd, 2007 at 8:08 AM
Yay.
Perfomance fixes.
March 3rd, 2007 at 8:32 AM
I think this is a great and well needed upgrade - anything that improves performance and stability is good!
I’m not too fussed about the odd client side bug… yes they’re annoying, but bearable. The main thing is getting the grid working correctly.
Hang the new features too
Good work LL
March 3rd, 2007 at 9:20 AM
Dont you just love it when people with lets face it ZERO experience in this field, post these supposed revelation suggestions, like Linden wouldn’t have a clue, when they’re the ones actually running this frontier, yes frontier, technology, which happens to be growing exponentially in popularity.
*rolls eyes*
I have my bitchin moments but pleeeease, have a little bit of awareness people.
Whereas I didn’t a month ago, I feel like Linden are addressing the public concerns more now, keep it up
March 3rd, 2007 at 9:29 AM
With chronic #31. some of us in NA also get effected when it hurts - we don’t all work 08:00 to 17:00 local time. Keep up the good work LL
March 3rd, 2007 at 9:41 AM
I don’t know why you don’t do a viewer bug fix for a change too!
Teleporting to a water sim and having the water be missing is getting OLD! Please fix it!!!!!!!!!!!!!!!!
March 3rd, 2007 at 9:46 AM
Actually some of us have a tremendous amount of experience in this field and were usualy the ones shaking our heads the MOST.
Some of the recent creeping bugs in the FL client are the result of sloppiness in the extreme and nothing more.
The L’s need to be “told like it is”. White-washing over problems does not help anyone in any way.
And about improvements in efficiency. Of course I’m all for that /in theory/ but several of these “improvements” have caused some really bad lowering of in-world quality of experience. Specifically the av texture baking which frequently wigs out depending on wher eyou are or who is in the area and the “improvements” to the vehicles that now make them almost useless. The FL client “imprioved” FR efficenency by almost compeltely killing particle effects till enough people screamed about it. They are still not as reliable as the main client and most likelylwill get put into the main tree as they are now, a dis-improvement overall.
Then there was the moving of half the sims to an investor’s colo facillity without really doing due diligence in picking the RIGHT colo facility that would ensure proper performance (the recent cause of the 10 days of packet los hell and several other outtages in the last few months)
The overal SIM perfoemance has dropped in the last year as I’ve been tracking it. Scripts are getting slower and slower gradually over time and sims are loading down with TD that is not explained by the Time values in the stats panel. Loading the sims down woth MORE distributed tasks is only going to make things worse.
We’ll be watching the “improvements” closely. But LL has used that word so often to describe things that have helped them not have to add bandwitch or computing power at the cost of our inworld experiences being ruined so often… I think we’re all a little leary of these announcements at this point.
March 3rd, 2007 at 9:59 AM
Hmm I recon it’s a change so you can’t pay anyone through their profile anymore just like they turned Sl off for 9 hrs to remove teleporting from profiles.
March 3rd, 2007 at 10:47 AM
Im with Chronic on this and im in the UK and good grief does everything revolve round SL that u cant go out and do something when the grid is down, i know for some First Life can be daunting but its well worth a try
Thanks Blue good luck with update at least with the frequent updates we know things are changing for the better but as in life things take time
March 3rd, 2007 at 10:54 AM
what is going on with a fix for windows vista users? it seems that this should be the top priority being that almost all new pc’s now come preloaded with vista. Get on it LL!!! F the new features, F the maintanence down time. i want SL to run on Vista and im not alone!!!
March 3rd, 2007 at 10:57 AM
Yell at ATI about the “fix for vista”. Somehow nvidia managed to pulll it off. (And even THEY were horribly late and now only have a “beta” driver, but at least it works)
March 3rd, 2007 at 12:01 PM
loggins are horrrible slow….tryed 3 hours now
March 3rd, 2007 at 12:26 PM
I’m pleased to see that the backend improvements are finally ready to implement. I’m nervous about LL’s track record of “fixes” that break things, however.
Do try to remember, dear readers, that these fixes and improvements take weeks and months to code, that is to go from theory to design to code writing to testing to rewriting (loop as needed) to implementation. These current improvements will have been in the production pipeline for many weeks, or even months. Some of them will have been waiting for new hardware to be installed.
And, LL is at the mercy of hardware suppliers as well. Many of the things that will fix “known issues” are going to have to wait until the hardware arrives and is installed - which is a monumental task. It’s far, far, more complicated than plugging in a pc and loading some software. I think what many people who’ve complained about “why LL doesn’t get more servers” doesn’t understand is that this is not a room full of pc’s running Windows Server. It’s racks and racks of custom built equipment, which bear little resemblance to what most would think of as a “server”.
So, all this “I’m glad LL is finally focusing on the important things” messages are a bit misinformed. They have been “working on the important things” for months, and now they’re ready to go. In the background, there are various groups (teams) of software and hardware engineers at LL working on a variety of things. And they can’t simply mob on one problem, it simply won’t work, any more than 20 people can work on a car engine at once. Each team has a piece of the problem to work on, and some teams have to turn to other tasks while waiting for other teams to hand them finished pieces.
So, stop trying to tell them their business, unless you’re in the business of massive distributed databases and networks.
DO tell them about what you think is wrong (and right) with the game. Complain about the things that bug you until they answer with what they’re doing about it (my biggest gripe with LL is their silence on what residents feel are important issues - at least they could say “we heard you, we’re working on it”).
Keep letting them know what you feel are the important issues, but understand that some things will take months to fix, and may have been handed to teams to fix weeks ago.
And check out the firstlook and beta grids - some of the issues you’re complaining about may already be fixed in the upcoming releases.
Now, having said all that:
I’ve been in World of Warcraft for the past week (I’m now a level 21 warlock enchanter/tailor - not bad for a noob, I feel). I can say that it’s definately NOT Second Life. There is really no comparison, beyond that they are both online 3D games that let players create avatars, and have millions of users. Everything about them is different. So people who say, “WoW has more users and doesn’t have these problems” are saying nothing, really. The network and server schemes that they use are completely different, all of the game content resides on the client side (gigabytes of data has to be install on your machine to run WoW). You can’t build anything, it’s a combat based game, the graphics are cartoonish…the list is endless.
And the reason it doesn’t lag is that there is very little communication between the client and server - the client does not download content from the server, it all resides on the client machine in the first place.
So, if you’re sick of SL, or just want to wait out LL’s latest screw-up until it’s fixed, you might try WoW. I’m enjoying the hell out of it.
And now I need to decide if I’m going to renew my annual with SL at all, or sell off my land to tier down so that I can afford both SL and WoW.
The next update to SL may decide the issue for me.
March 3rd, 2007 at 12:50 PM
Oh great - just went in game for the first time in a week, and the teleporters on my property are now orbiting people - including me.
I had to relog to kill the orbit.
This sucks. I think I’ll spend the rest of the day playing WoW.
March 3rd, 2007 at 1:04 PM
@ most everyone that doesn’t seem to understand…
“In agreement with Helen…
Weekly updates are nice, but they are always on my available hours… please move the maintenace towards midnight European time and let the USA be in a waiting queue. This could be done by rotating schedule, one week Europe in the evening, one week USA…
There are residents on the other side of the globe too you know.
LindenLabs is in the USA and is NOT a 24 hour company (not yet anyway), so maintenence is performed DURING business hours which are in the Pacific Standard Timezone. (People on the West Coast have to sleep also
It’s currently a caviat that is unavoidable…
Take care, and have a GREAT SecondLife 
As for the frequency of the downtime lately, let’s hope it’s just a temporary occurrence, as it is nice to have the grid remain up as long as possible (but I guess sometimes it’s just unavoidable (the downtime)).
March 3rd, 2007 at 1:10 PM
Hello
I would like to say the changes to the in world account history are very perplexing to me. In the release notes you say that “** Transaction history can be viewed via secondlife.com”, But the way I see it now in first look you are completely doing away with the information provided in the current in world transaction history. I can understand you putting the Information on the web sight to relieve data base load. I can not Understand you completely doing away with information currently being provided in the in world transaction history. There are many business owners that use this information on a daily basis.
I also find it perplexing that the page you are directed to when you press the “account history” menu item in world, in the current version of the first look viewer brings you to your US$ account history when since the beginning of SL that menu item would give you L$ account history information.
I am not against change in any form, but this change is a major change to the service and the way it is being presented to us greatly understates the magnitude of this change.
_Crucial
March 3rd, 2007 at 1:37 PM
By the way can we have TEST up (like you mentioned before but kinda didn’t happen) so we can get our fix while the grid is offline? *please please please* ? Thanks for considering it
March 3rd, 2007 at 1:52 PM
Getting cranky here too….not even update day and i can´t log on for hours…really poor.
March 3rd, 2007 at 1:54 PM
Turns out the “orbit when stand” problem was a sim issue. They rebooted, it’s fixed. ***sigh***
March 3rd, 2007 at 1:56 PM
I know this is off topic but i can’t make a thread on the forums. I thought lindens had the power in sl, but lately i can’t even do anything on sl because of griefers always overloading the places i go to build and meet up with friends. Whats going on?
March 3rd, 2007 at 1:59 PM
I’ve always believed it would be fair to have a rotation on update hours. I’m in the UK, but I tend to actually live West Coast USA hours, so it’s not so much for me, but for some of my UK friends - in some cases, Wed is their day off and they tend to lose out every week at the moment. That aside though, performance issues are right at the top of my gripe list. Failure to tp (ANYWHERE now it seems); getting logged out when I CAN tp; increased lag; crashing when crossing sim boundaries; crashing in high-prim areas and problems simply trying to log in … they all sully my SL experience, so anything that addresses these issues is welcome news to me. Right now, my SL business is at a complete halt due to some of the terrible performance issues. So take ALL Wednesday if you must - and a bit of Thursday too. Try and keep Friday free though. lol
March 3rd, 2007 at 2:13 PM
G’day Blue
So you don’t consider the fact that I can’t log into Second Life this morning “down time”, because essentually that is exactly what it is.
Not very cheery
Alex
March 3rd, 2007 at 2:17 PM
WOW BUYER BEWARE!!!! I hope wed update fixes the buy something the money goes out fast but not getting the items I purchased. Thinking this was a bad vender I took my business else where and still am not getting the items I bought. I think its a bug on the grid.
I guess my airfield will have to wait. I cannot go buying things and wonder if I will ever recieve them.
March 3rd, 2007 at 2:23 PM
Hmmm just saw a trailer for the new Sims game. Looks a lot like SL wonder if it will ever go online? Competetion always tends to bring improvement.
March 3rd, 2007 at 2:26 PM
@50 Brett Finsbury:
Are you using one of the older First Look viewers or the main client? If the former, it is a known bug, discussed to death in the comments on them. You need to either use the main client or the latest First Look viewer. And if you’re using the First Look viewer, keep in mind that it’s a test client, not the production one, and problems will occur. If you’re just using the main client, then I have no idea. (But you may want to contact the merchants to ask about getting the items that you paid for.)
March 3rd, 2007 at 2:46 PM
What gives?!?! I make changes to scripts in a multi-prim object…. save the scripts properly… test everything….
Later when I get lagged out, or a sim reboots under me…. I log back in to find the scripts in my object have reverted to the previous version!!!! The asset server LIES!!! DAMN YOU Lindens I have had to make the same %^&$% changes to my object 3 times in the last 24 hours!!!
March 3rd, 2007 at 3:11 PM
Well by the upgrading, Second Life needs it!.
March 3rd, 2007 at 3:27 PM
Max Kleiber Says: Whatever happened to the idea that updates and maintenance would be managed in a way that wouldn’t require taking down the grid?
Maybe they were optimistic, as I know of no other game online that doesn’t have to go down for maintenance, most do it regularly and perhaps that is what Lindens should do too.
And the timing? When they install an update, they want everyone on deck that wrote the changes incase there’s problems, dragging all the dayshift programmers in at 1am in the morning to keep the otherside of the world happy just isn’t done. What if they discover a hardware fault, ever tried buying a new server or other parts at 1am in the morning? Wednesday has got to be the least popular day off in the week. If it’s your day off I suspect you are in a minority and we shouldn’t have it moved to Fridays because of you. Because Fridays are Saturday for Australia & Asia, so stop trying to ruin our weekend.
March 3rd, 2007 at 4:30 PM
It is 1:22AM in Germany at the time I am writing this comment, there are 31757 avatars online.. I look at my friends and see many of them are online and do not pay for this service. I have payed for a 1 year subscription and have spent money on land.. Have tryed to login about 100 times and am not able too..
DOES THIS SEEM REASONABLE?
When there are more then 25000 avatars online the grid becomes impossible, this is not due to having too many people online, this is due to many people having more then one account and using there fake alternative accounts at the same time, there is even software available on a popular non secondlife.com website to be able to have multiple accounts logged on at the same time.
Should paying users not be treated diferently then free users?
Kick some out please I would like to log on. Thank you.
March 3rd, 2007 at 4:32 PM
thanks for trying to help in post number 52. Im using the latest and greatest viewer for sl. I never use the first look every time I do my video card acts up and it also has the latest and greatest driver update. This was my first time to make purchases since the last update so who knows what is going on. Think ill keep my wallet in my back pocket for now losing over 2k in sl is only about 8usd in rl but its the point of the matter and kind of makes a person think twice about making another purchase. One vender was honest enough to make it right lets hope the other two follow suit. Guess this is my whack in the head to get my attention and stop spending so much on sl rofl.
March 3rd, 2007 at 4:36 PM
you to on not being able to log on? thats what brought me out here is to see whats up. I pay a lot of money to sl each month in tier and monthly fee’s so I had better be able to get back on over some free account.
March 3rd, 2007 at 4:41 PM
I am in Scandinavia—cant logg in,,i tryed 50 times over the last 8 hours,,,plz can some Linden get on to fix this?
March 3rd, 2007 at 4:43 PM
This is what I was talking about on my previous post, and I know http://www.slexchange.com is in no way responsible for it:
http://www.slexchange.com/modules.php?name=Marketplace&file=item&ItemID=143188
Has anyone ever noticed that when the grid shuts down and goes offline then comes back up again, that there are almost always over 18000 users already on before you can log on? How do so many people manage to log on in such a fast way is realy a mistery to me.
Can a few people on SL be using automatic logins and realy slow things down for the “real” people?
There is so much that can be done without adding one more server to the grid to make things faster.. But hey, keep up the good work anyway..
March 3rd, 2007 at 4:52 PM
GRRR still cannot log in
time to boot a freebee account so me as a PAYING get that PAYING customer can log on.
March 3rd, 2007 at 4:54 PM
I seams that The router/net/serversystem are not letting useres in som places in Europe logg in-did somone pull a plugg? Are a net router offline? This has happend before, can some that are in world plz get hold of a Linden in world online or IM live help– thay do not reply on web or email support, thanks.
March 3rd, 2007 at 5:11 PM
Working from Australia fine maybe you guys are standing too close?
Seriously seeing I have never had a log on issue in 4 months other than when it was really down, maybe it’s time some people who have whined for 4 months considered it’s something at their end or their ISP perhaps.
Some of you seem to believe LL are incompetient but your own ISP’s are completely infailable.
So are LL responsible for those ISP’s being dodgey? Especially from those who boast about their half price or free ISP………
I pay $100 per month for ADSL and it seems I get what I pay for from the biggest ISP in the country depite others telling me their $50 account is better and only goes down occasionally compaired to mine being down never.
March 3rd, 2007 at 5:15 PM
58 Hilton Harpoon Says:
Has anyone ever noticed that when the grid shuts down and goes offline then comes back up again, that there are almost always over 18000 users already on before you can log on? How do so many people manage to log on in such a fast way is realy a mistery to me.
Can a few people on SL be using automatic logins and realy slow things down for the “real” people?
True yes makes you wonder or are they juggling numbers to make performance look good? Really there’s only 50 or so people on SL
March 3rd, 2007 at 5:17 PM
wow whats wrong here almost an hour now and I still cannot log in.
March 3rd, 2007 at 5:18 PM
@61–My ISP works fine-26 MB cable-i can go in to any place on the net-As islandowner with 2 SIM my account are 100% to, i pay 150 USD for the 26 MB cable and 400 USD in Island tiers-I got a powercomp- Its just that there are somthing wrong in SL
March 3rd, 2007 at 5:21 PM
I have qwest DSl and it works great and the only time it has gone down for me was during a winter storm that took out the power phones and cable for much of western washington. I am sure it has nothing to do with my internet service and Im two states away from LL. Must be a problem on their end and I hope it gets fixed soon.
March 3rd, 2007 at 5:25 PM
@65- Brett I am in Europe and tryed to loggin for 9 hurs now,,i was in erler todat and had no trubble wen there was 24k ppl on..i logged off 2 hours wen i was getting on to SL 9 hours ago i was not able to… someone stumbled on a cable? I bet there are a server or servers that need a restart.
March 3rd, 2007 at 5:32 PM
well i guess this explanes why I wasnt able to get my new helicopter i paid for or the pickup truck for my new airfield. Dont feel I got cheated by anyone I can look at myself in the mirror again
March 3rd, 2007 at 5:46 PM
I’m glad to see it’s not just me having issues. I haven’t been able to log in correctly all day here. And my internet is just fine…Like all before me, I really hope this gets fixed soon! I’m west coast USA, so it seems all the problems are pretty spread out.
March 3rd, 2007 at 5:50 PM
Brett Finsbury Says:
wow whats wrong here almost an hour now and I still cannot log in.
I’ve logged in and out with 3 different chars since my last post and even had 2 online at once at one stages so why aren’t I having the same login problems if it’s at LL end of things?
Perhaps your ISP is doing something at peak load times to keep it’s premium/business customers happy?
March 3rd, 2007 at 5:56 PM
I am clueless on that one must be a server or router thing giving you an advantage in your neck of the woods. The internet thing has me scratching my head. If they are pulling that number Im going back to cable and qwest can well you know :). I dont pay for a service very long that limits my use. If im paying for it then it had better be there any time I want it without fail.
March 3rd, 2007 at 6:00 PM
Yep only problem I notice now at high load is a lot of grey walls & clothes taking awhile
March 3rd, 2007 at 6:05 PM
that is what i was dealing with Tegg at 3 am this morning and the grid was only at 16k. I found that shopping and building is a lot easier at odd thirty in the morning lol. I started seeing problems about 1am SL time by 315 am SL time I had had enough of crashing and slow rezzing or the screen freezing up. This after noon it was me crashing after each TP and making purchases that never arrived that had me pulling my hair out. Oh well its days like this that make you appreciate good days even more.
March 3rd, 2007 at 6:15 PM
True I do try and build during the week anyways, I used to get all sorts of strange effects come in on my old ADSL plan when I hit my monthly limit, and they limited my speed. It wouldn’t suprise me if they dropped 10%-20% off everyones top speed on weekends to cover more users on the same number of lines. I mean WoW servers are often full on weekends, CoH gets busy too and any other MMO I guess.
March 3rd, 2007 at 6:20 PM
Brett, I have the same problem, I can’t login either .. it keeps giving me this message to go look on the support page :s I even reinstalled sl completely,and still the same message .. so weird
March 3rd, 2007 at 6:26 PM
I hear that. I went to Abbots airfield to get a parachute saw all the planes and woke a bug in my brain that likes old aircraft. Now Im suddenly halted in the middle of a project with a million idea’s in my head that will be lost if i sleep on it lol. Come on come on get it fixed got work to do
March 3rd, 2007 at 8:39 PM
Another update. One every week so far. It is great that you are updating and trying to improve the game, wonderful. Is this going to happen every week tho? I usually see about 15000 ppl on afterwards and I sit here trying to get on for hours watching the number of ppl who are online climb while I cannot get online. What’s the deal?
March 3rd, 2007 at 10:24 PM
Someone on the forums just said a recent update of something called xfire caused their problems.
March 4th, 2007 at 12:13 AM
Please don’t misunderstand me…. I’m all for regular updates and understand they are needed, and I also appreciate they are best done in the local timezone’s morning. My only comment was that we seem to be gradually drifting back to weekly updates after an agreement was made last year that they would only be once every two weeks. At least they are still always on Wednesdays now.
I am not bashing LL, I think they do a great job with this ever-expanding world.
March 4th, 2007 at 12:49 AM
@68
Because your lucky (knock on wood
Just because you are fortunate to have a machine that SL likes… Some of us (ESPECIALLY ATI owners) aren’t so lucky… 
March 4th, 2007 at 1:32 AM
Any chance you could sort out Vista in this update
March 4th, 2007 at 2:01 AM
Any chance to have SL working today? A lot of people have log problem.
It seems login.agni.lindenlab.com has problems answering the client.
I think Linden are losing control over the creature day after day
Lot of people having the same issue but no post on blog. All the crew shopping?
March 4th, 2007 at 2:20 AM
Tegg, i am in Australia…a paying member and have log-in problems like alot of the others…maybe u have just been lucky???…and with buying items and not getting them…grrr…me too!!…sighsss…
March 4th, 2007 at 2:43 AM
Fix the existing problems before you add any new features. The main problem I’m seeing is heavy lag across the grid when the total citizens on line hits 30,000 plus. Resulting in being unable to move, transactions timing out, and crashing.
Also it would be nice for someone to at least acknowledge you on the help channel when your asking for assistance.
March 4th, 2007 at 3:27 AM
I’m in the UK and have been having numerous problems trying to log in over the last 48 hours or so.. I’m hoping LL does care about us Europeans and gets this sorted ASAP.
Have to say, I can’t see any reason to upgrade to a Premium account for what is definately not “Premium”.
March 4th, 2007 at 4:02 AM
Hmm I run XP on a Duo Core Intel 1Gb memory with a 20Mb ADSL2 connection on Bigpond, nothing overly special and I had heard SL doesn’t like duo cores, but never had to set affinity to run SL, like I do for other games.
March 4th, 2007 at 4:10 AM
Helen Dayton Says: Please don’t misunderstand me…. I’m all for regular updates and understand they are needed, and I also appreciate they are best done in the local timezone’s morning. My only comment was that we seem to be gradually drifting back to weekly updates after an agreement was made last year that they would only be once every two weeks.
Well when maintenance needs doing it needs doing, so agreeing to change it to 2 weeks doesn’t make things last longer for less. Most other games have regular weekly maintenance for a reason, not just to keep players off the grid for a few hours.
Reminds me of we used to overhaul a machine regualarly every Xmas, new boss decided to do it every 2 years instead to save money, at about the 18 month point it failed and lost production a week till repaired.
March 4th, 2007 at 4:45 AM
Ok im very confused as to why people go into this being an update its not an update but is in fact sheerly just matinance Lotsa games do a weekly matinance to do things like this. Its not an update its matinance an Update would require us to download a viewer as opposed to them shutting down and doing matinance. They’ve been going down for awhile on a weekly basis now and Its not really all that much of an inconvience. They are working at stabalizing loads and what not at the moment to help them scale better and stabalize the grid a bit more.
I applaud them for that. While we havent gotten a new viewer in a few weeks they are working their butts off to stabalize things as best they can. Such as limiting logins etc if it gets to be to much….
March 4th, 2007 at 4:47 AM
Tegg the first look viewer if your using that works better with Dual core processors then the main viewer for some reason or another…. So if your using that may explain why and you may not have to set the affinity but it sometimes helps up performance a bit ^^
March 4th, 2007 at 8:24 AM
will there vista support
March 4th, 2007 at 8:40 AM
Grrrrr SL…I’t now two days that i have serious problems to log in. I never had that before.
I come everyday on SL since January and never I had so many problems as now.
Do many of you has the same problems to log in? And what can we do about it? Somethimes i have to try more then 20 times before i can log in…Each time it say that there is an unexpected problem and i have to check secondlife blog. (And my english is bad, sorry about that)
Thank you
March 4th, 2007 at 8:44 AM
I’m in the UK and have few complaints about any of the workings. Always manage to log in, irrespective of how many other users are online….but I do find that lag and freezing is spoiling my experience. This seems to have got much worse in the last month or so. I wish they would address these issues as they are fundamental to the enjoyment of SL users (although I agree that for those who can’t even log in, that must be immeasurably worse).
And can anyone please tell me if I am the only one for whom the Camera/Alt control doesn’t work? For me, this hasn’t worked since about November, or earlier, so I have to use the Camera Controls (arrows) which is less easy. I’ve tried virtually everything LL suggested, still not working.
March 4th, 2007 at 8:54 AM
no problems loggin in (though a bit slow) with the VistaSL viewer.
Vista is the upcoming future (if you like it or not, it is not such a failure like Windows ME), so LL, the Vista users are waiting
March 4th, 2007 at 9:26 AM
Can´t log on today since 2 hrs again, having a prem account and it really sucks a lot. Couldn´t log on yesterday, i gave up after 4 hrs. Been inworld earlier today and logged off for rl issues, can´t log on now again. If Lindens are calling that ‘Service’ to their customers (paying customers of course), they mabe should take some private lessons of what service really means. That really sucks a lot!
March 4th, 2007 at 10:51 AM
ok just so you know its not just Euros, east coast U.S. here verly slow log ins 3 times out of 4 the program stops responding while logging in. Unsure as to the cuase of this “usally” its becuse the log ins erver is clutterd. ( could this be becuse of 30 alterante accounts logging in to go camp? *shrugs*) Aslo while im here , the viwer continues to crash and freeze have reported this several times. Is this a client side problem?
Oh and prims still orbit my butt like moons after a TP. is there a work around for this?
@ Jaymz
what vid card are you using sugar? as of date there is no open GL support for Raedon cards making it impossbile to run SL with vista..
March 4th, 2007 at 11:55 AM
I’m running the standard viewer too, never tried first look yet, waiting for more bugs to be sorted first.
Vista the future? They said that about Beta VCR format & minidiscs too
To make an O?S non retro compatible when that is the biggest feature MS has had since MS DOS? Dumbest move in history, Possibly should buy some spare copies of XP, might sell well in 12 mon