Classifieds Refunds
Friday, March 2nd, 2007 at 12:42 PM by: BlueWe’ve identified and corrected a problem where, in a small number of cases, classifieds that were set to auto-renew were being deleted. Fortunately, The majority of those whose classifieds went missing, instead of renewing, were not charged.
We are working on generating a list with the names of people whose ads were deleted and were charged so that they can be compensated for the error. You will appear on the list if you have no classifieds currently running at the price you were charged for. This applies only to classifieds that went missing in the past 7 days.
We’re sorry for the inconvenience caused.
Corrected to emphisize that not all auto-renewed classifieds were deleted and not all deleted classifieds were charged.
March 2nd, 2007 at 12:50 PM
/me raises her hand…
March 2nd, 2007 at 12:56 PM
I just noticed that 2 of my ads were deleted, but I am not sure when. I did “renew” them a few days ago when I noticed and was charged an additional fee. Not sure if I was double charged or not.
March 2nd, 2007 at 12:58 PM
/me raises her hand as well :/
March 2nd, 2007 at 1:06 PM
I had a classified disappear that was NOT set to auto-renew, and it occurred more than 7 days ago (on the 20th). Where does this leave me?
I haven’t had a response from Linden support, or been able to get through on the phone.
March 2nd, 2007 at 1:08 PM
I had this occur about a month ago, though…
March 2nd, 2007 at 1:16 PM
4 x my classifieds were deleted. now i keep notecards with the complete text.
But will i get a refund? Nobody can tell.
Cheers
March 2nd, 2007 at 1:18 PM
Refunds have been processed!
March 2nd, 2007 at 1:22 PM
Ummm…. how can you say they have been processed… when I fall into this category, and just had to put up a new ad?? NO refund showing in my account!!!
March 2nd, 2007 at 1:26 PM
Well… thanks Lindens. Anytime you need some cash, feel free to steal it from me. >:(
March 2nd, 2007 at 1:32 PM
In most cases where your ad was not run, you were not charged. Sorry if I was not clear on that point. You were only compensated if you were charged for an ad that did not run.
March 2nd, 2007 at 1:37 PM
Mine was deleted and charged!
March 2nd, 2007 at 1:41 PM
Oh, is THAT what happened to my classifieds!
Where is this list? It’s hard to tell if I was charged or not since the website’s not updated in a timely manner.
March 2nd, 2007 at 1:46 PM
Me Three! Has been happening longer that just past 7 days!
March 2nd, 2007 at 1:46 PM
Yes this has happened to me as well within the past month, try having your ads maxed out and coming back to having 3 left. The worse thing about it was redoing all of the ads. I dont put the same things in all of them so it was a major pita.
March 2nd, 2007 at 1:55 PM
Raises hand also… 4100L ad
March 2nd, 2007 at 1:57 PM
Nm corrected
March 2nd, 2007 at 1:59 PM
What about the lost revinue i would have had had my add been up. I wonder how many weeks my classifieds were missing before I noticed?
oh well wasn’t this week anyway so no need to give me 100 for my 2.
Good thing I bug reported it or you may have never found it. So brownie points for me I guess. besides I only pay 50 for mine. That way when I do sell something it’s profitable.
March 2nd, 2007 at 2:00 PM
yes mine was deleted and charged was wondering what happened to the shopppers?
March 2nd, 2007 at 2:01 PM
So can we get refunds for not being able to TP, not be able to rez objects, not being able to MOVE, not being able to pull up a profile too?
March 2nd, 2007 at 2:08 PM
OK. I got my refund for the L$1001 ad that deleted and charged me instead of running the ad. Thank you for that, at least.
But I had two other ads that should NOT have been due to renew yet, and which were also deleted. I didn’t get charged for those, at least. However, your glitch completely wiped out my retail presence from the classified ads!
I really am uncertain that I can trust your ad system right now, and am quite reluctant to place new ads. The fact that you did the right thing and refunded the ads that were charged for and deleted at least gives me a little hope for the system.
March 2nd, 2007 at 2:10 PM
I am not sure if i was charged or not but mine were deleted. I redid them last night/this morning.
March 2nd, 2007 at 2:12 PM
ummm can someone PLEEEEEEEEEEEEEEEEEEEESE process my paypal credit that was transacted on the 25th, *before* you all go home at 5?? please please please!
Digi
March 2nd, 2007 at 2:12 PM
My classified ads also mysteriously disappeared, I’m really glad I didn’t put too much money into them this time. This is a real important issue LL, some people put a lot of money into classified ads.
March 2nd, 2007 at 2:17 PM
Ceera Murakami Says:
March 2nd, 2007 at 2:08 PM PST
OK. I got my refund for the L$1001 ad that deleted and charged me instead of running the ad. Thank you for that, at least.
But I had two other ads that should NOT have been due to renew yet, and which were also deleted. I didn’t get charged for those, at least. However, your glitch completely wiped out my retail presence from the classified ads!
I really am uncertain that I can trust your ad system right now, and am quite reluctant to place new ads. The fact that you did the right thing and refunded the ads that were charged for and deleted at least gives me a little hope for the system.
Are you going to quit?
March 2nd, 2007 at 2:25 PM
Ok… sorry for that then Blue… I looked back and saw that I wasnt charged for the renewal. It was just deleted. Ok… all better. My new ad is up.
March 2nd, 2007 at 2:42 PM
It happened to me! I haven’t checked to see if I was charged, but I’m guessing I was.
March 2nd, 2007 at 2:43 PM
S’okay Andrea, I can empathise. Classifieds are an effective advertising tool for many businesses. Send cookies to James for getting the problem sorted
March 2nd, 2007 at 3:00 PM
>
So, let’s say if we had 10 ads running at L$100 each, and 9 were deleted, we would get no money back because we still have one running at that same price?! Isn’t there a better degree of accountability?
March 2nd, 2007 at 3:02 PM
Yeah, 7 days? Please. I reported the problem to the lindens over 10 days ago and that was the second occurance of the problem with my ads. I had it occur again this morning.
I suppose since I set all of the ads back up already I wont be refunded? Yeah… Thanks lindens. I really appreciate it.
March 2nd, 2007 at 3:02 PM
If you happen to process that other person’s paypal credit transaction, could you do mine first please? I’ve been waiting since february 23rd; 7 days ago.
March 2nd, 2007 at 3:12 PM
Ah, that explains it! Was wondering why my old classified had disappeared. Thought I’d accidentally done something to nuke it. Ah well, it needed a rewrite anyhow…
March 2nd, 2007 at 3:15 PM
My adds got deleted several times
March 2nd, 2007 at 3:24 PM
/me clap clap… i reported this bug about a month ago as i was affected by the auto renew (but jk not gonna renew your ad) bug. I wasnt charged thank god… anyhow thanks for solving this bug woot!
Meanwhile i’ve learned a valuable lesson.. BACK UP your ads on a notecard!!
cheers
March 2nd, 2007 at 3:43 PM
Well, here is a new business opportunity, classified ad insurance!
Anyone want to sign up?
March 2nd, 2007 at 3:50 PM
Alexander Regent Says: So can we get refunds for not being able to TP, not be able to rez objects, not being able to MOVE, not being able to pull up a profile too?
Perhaps when they charge us to do so I suspect. Can I get a refund for not being able to fly or drive cars properly and the sun not matching my clock?
March 2nd, 2007 at 4:08 PM
I had two classifed canceled and just noticed it this a.m.
March 2nd, 2007 at 5:06 PM
I really need to say this - this kind of ‘bug’ is inexcusable. Many of us pay lands tiers and our ads are an important part of our business. Half my classified poofed and was refunded for one. This is the second time in 4 weeks I logged on to find some of my classified renewable ads missing. This can not keep happening.
March 2nd, 2007 at 5:28 PM
Whatever happened to the refunds from back in December, when everybody had their classified ads run twice.
At the time, the blog said “We will give more information about this later” - and I still haven’t heard anything, much less gotten a refund.
March 2nd, 2007 at 5:30 PM
Hum, on second hand - that might have gotten taken care of.
Not much communication about it, though. It was buried between some other stuff.
March 2nd, 2007 at 8:49 PM
Im frustrated cause i never knew my classifieds were gone and i had a bunch and they were all really good, and im sure we lost some traffic from this glitch. then suddenly i found all of them were gone. i wish i could remember what amazing things i wrote in the.
March 2nd, 2007 at 11:42 PM
Com Criar a conta ou alguem tem conta ai pra Mim?
March 3rd, 2007 at 2:00 AM
I hope to be refunded too, because i just noticed i lost one of my classifieds for the third time….
I lost my 50 and 200 L$ before and now again a 50 $
I hope to be refunded because i been charged for them, and the last 50 $ i lost was a couple of days ago after the auto renewal…. that is NOT working if i lost them AFTER BEING CHARGED
March 3rd, 2007 at 2:06 AM
Money taken …. and then paid back, Thank You
March 3rd, 2007 at 3:02 AM
Looks like my classifieds weren’t renewed early yesterday morning and have been deleted…
March 3rd, 2007 at 3:17 AM
bluelinden: “Refunds have been processed!”
Oh, yeah? Maybe for “classifieds that went missing in the past 7 days”. But what about classifieds that was deleted earlier? This has obviously been going on for many weeks.
Stop STEALING our Lindens, Linden Lab.
And by the way: Why no reports about the support backlog, as promised? I lost 6000 L$ last weekend, mailed support, was asked to mail again a few days ago. Still nothing.
Stop this SLOPPY customer care, Linden Lab.
March 3rd, 2007 at 5:31 AM
Good Morning I am one of the nurmerous that had placed several ads this past week and 2 were to be renewable. I didn’t read this until a few moments ago after paying for another ad, wondering what happened. I would greatly appreciate the return of two 100Linden ads that were placed and 1 50L ad. Thank you in advance for a timely response. I am Lady Charltina Christensen. Have a blessed day. I wish all well.
March 3rd, 2007 at 6:50 AM
@ Azrael (Post 19)
The only thing I am likely to quit is to quit wasting money and effort on Linden-run classified ads in Search. It hardly makes sense to pay for something that is so likely to vanish without notice, and which, if you don’t pay through the nose, is so likely to have your ad burried so deep in the pile that no one will see it anyway.
This probably *will* be one more thing to help kill my attenpt at making a free-standing store, as I needed the ad to direct traffic to that site. Instead I’ll reduce my overhead and just sell through established malls.
March 3rd, 2007 at 7:20 AM
me had this problem plz a refund put moi on the list ty from simon sugita
March 3rd, 2007 at 9:03 AM
Again today I wake up and log in to find two of my ads GONE! Hello, anyone out there? Im getting a bit tired of this, I had plenty in my account to cover the ad amounts and they were checked to run on a weekly basis. Please fix this asap and let me know if my ads are “lost” or if they can be added back. Thank You.
March 3rd, 2007 at 11:43 AM
Not exactly something to build confidence is it?
March 3rd, 2007 at 12:04 PM
loggins are horrrible slow….tryed 3 hours now
March 3rd, 2007 at 2:44 PM
Just thinking - If LL can create a list showing the names of those people who’s ads were deleted (how? why? again!?), then why can’t it restore those ads? Or was the data trashed for good?
Back to the confidence thing - if “due to a problem” inventories and inworld content get similarly, irretrievably, deleted - will the only reompense be a Linden refund or membership fee refund?
Yes, I understand “no consequential loss” clauses, and of course this is what will be cited, but it doesn’t exactly inspire one to throw money (LL or RL) at something that can be so readily and easily wiped!
March 3rd, 2007 at 3:58 PM
Mine are still disappearing one disappeared last night after you put up this blog notice a day ago at 500+ lindens per disappearing ad this is getting a bit hard to handle
March 3rd, 2007 at 6:06 PM
yah one of mine are missing as well.. not sure if u guys check this or not but dont forget me
405 is enough to miss lol
March 3rd, 2007 at 7:51 PM
Yes me too. I’ve lost multiple classifieds on each of three separate occasions in recent weeks. Plenty lost customers and wasted time.
March 3rd, 2007 at 9:01 PM
me thinks i will need to watch my ads more closely with the amount of ads i have I would never know if one when missing or not.
March 3rd, 2007 at 10:31 PM
Add me to the list - until I saw this blog I didn’t realize my ad was gone! I was charged for it, though
Just re-created the thing and like the previous poster, it’s going on a notecard if needed again.
March 3rd, 2007 at 10:40 PM
bravo LL. You done it again. im sure one of your staff menber truned around and trip over a cord to cause all these weird money stealing bugs. but i comend you for giving SOME back. lol i see allot of comments of lost cash non return. lol
Lets See Make a game that lags, crashes, locks up more then WindowsME (Oh Brun!)
Stop spending money on adding features and start spending on things like makeing user performance worth playing the game. Area im in. all loaded. i see no high bandwidth usage on the stats. sit on a chair. WOOOOO! right off the grid stuck in the air for 5 minutes. finlay they snap too it and im in the chair. now its been to long i dont wanna be in it no more. i stand up. wooo again! 5 minutes later back on the ground. Start walking i start walking into the ground like my avtar wants to meet satan. lol and no im not crossing a sim border! thats even worse. Walk across the board sometimes it never even goes across. keeps walking on its own under gorund then off away from the sim into grey…. Work on USer Performance please! lol
March 4th, 2007 at 1:47 AM
My ads were deleted, also…not sure if i was charged
big pain in the neck to redo , whaaaaa! No wonder my sales were down 
March 4th, 2007 at 7:25 AM
My ad was deleted again. Last month it was also deleted and I estimate I had a loss of earning of approx 2000Ld. For soemone who is building a business this is a lot.
March 4th, 2007 at 8:02 AM
My classified ad went missing last night. I assume this blog entry meant the problem was fixed. Guess not. Will wait to see if I’m charged for it tonight. Live help was no help. I was sent the link to this blog entry (no other words when I stated I had already read the blog, just closed out the conversation), which I had already read. Please SOMEONE realize the problem *might* not be fixed. Classified ads ARE still missing.
March 4th, 2007 at 10:47 AM
My ad got deleted but I’m not sure if I was charged.. I was wondering where it went I thought I was going crazy!
March 4th, 2007 at 10:49 AM
all my adds were not renewed last saturday and so i wasnt upset about it but when i redid them a few days ago, some of them disappeared others didnt. I had renewed them all on wednesday and now they are gone again.
My stairway to heaven ad disappeared at $50L
My Club add Heaven above the clouds also disapeared at $50 L(thankfully i didnt spend 2000 like usual)
im going to send tech support and email to get refungs. yes this is a cheap way for me to advertise but i figured you owed me that much
thanks luvers darlings
March 4th, 2007 at 12:03 PM
Geez. I already wondered what happened to my sales when I found most of my classifieds missing (like 2 of 12 left). I got the refund, thank you, but I don’t care much about those few thousand L$ advertising costs, I rather care about the hundreds of thousands of L$ in lost sales. I have enough to check daily as it is (prim drift moving my store interior around, items vanishing now and then), now I’ll have to daily check on my classifieds in addition. Please don’t do that again.
March 4th, 2007 at 2:46 PM
since i have 3 that survived and one that vanished i assume i am burned out of the fee for the one since the 3 are all for the same price as the one that vanished. Seems to me someone that has better business acumen needs to be running the classifieds and redesign the system to accomodate full accountability. this smacks of an amateur programming job.
March 4th, 2007 at 4:08 PM
hi, i’m wondering, if there is a way to get my classified refunded from way back when, when the tp’s weren’t working last year, i’ve written, spoken to people on the telephone, and still after all this time, have had no refund. i’m not sure what to do at this point, it’s taken so much of my time to get this addressed, and i’m just not sure where to turn now. i know that you all are doing your best as SL grows and i can appreciate that, i’d just like to get my refund squared away from last time. any ideas???
respectfully,
caLLie cLine
please feel free to email me at my email address supplied to correspond, thanks, so much.
March 5th, 2007 at 2:31 AM
AND STILL THEY ARE VANISHING !!!
Hey Lindens, what’s up ?
A) Classifieds are STILL vanishing (Lost 3 in the last 9 hours !!!)
B) Never got any refunds.
Your ‘refund’ list sucks. I am _very_ unhappy.
March 5th, 2007 at 5:34 AM
I hope I’m not the only one who doesn’t consider this a big deal. I had 5,000L in two ad’s that didn’t renew (just dissapeared, wasn’t charged) and a couple thousand that I was charged for and they didn’t show up. Emailed tech support and I was refunded same day, and as a responsible business owner, I keep copies of my ads in a notepad file in a folder on my PC that I keep ALL my second life files in. I simply placed new ads.
March 5th, 2007 at 9:30 AM
I got 2 of my advertising disapear a few week ago, dont know how long they where missing. Did have pay to put them back on.
March 5th, 2007 at 11:35 AM
one advertising missing today.
March 5th, 2007 at 11:38 AM
ok 2 classifieds have went missing 5 times now @ 100L each ad
I keep putting them back and they kept vanishing and still no
refunds…………taps nails
March 5th, 2007 at 11:45 AM
my 1200 L ad did not appear more then half of the time. could a linden please look into this and issue an appropriate refund? thanks : )
March 5th, 2007 at 11:46 AM
corr never heard so much whinning over a couple of pounds, saying that , people putting in time and effort, i understand, we all know the limitations of sl and idiosyncsacies, talk about beatting the employess with a hard stick !
March 5th, 2007 at 1:44 PM
March 5th and I just noticed my Classified went poof for the 2nd time in a month! I thought this was fixed….
I don’t care if i wasn’t charged. I just care that I have no idea how long I’ve been going without any ad whatsoever. That explains the drop in traffic but doesn’t explain the lost time and money. I know deep in my heart that Linden Lab is better than a podunk rural newspaper. I just have to trust in that.
~Lefty
March 5th, 2007 at 2:27 PM
This issue clearly has not been resolved. I placed more classifieds on the 3rd but half of those have vanished again. This is the fourth time this has happened now. A total waste of my time and money resubmitting these classifieds.
March 5th, 2007 at 3:55 PM
Ok, my question is this… yesterday I had over 20 ads for my many stores throughout SL. I don’t see that anything was credited to me… and today there are only 5 ads running. ALL my ads are renewable weekly!!! So what are you going to do about that… This happened between last night and this morning…because I check them everyday!!! And, on one of the remaining ads that is there, the pics have reverted to the default one for the sim…not the picture I put there!!!
March 5th, 2007 at 3:59 PM
addendum to previous post: Blue Linden::
Obviously this problem is NOT corrected! Since ALL my classifieds were showing up on my profile yesterday March 4, 2007, and you posted refunds were given on March 2nd… and today the 5th of March, I only have 5 out of 20+ renewable ads showing up. I would appreciate someone looking into this issue please.
March 5th, 2007 at 4:30 PM
I have been out of SL on and off for a few days now and only noticed this today after I also noticed my sales drop sharply. It good to know we are being refunded for the classifieds listings but what about the lost days of pay?
*Watches as this post gets ignored or covered by yet another Linden TOS blarb!
March 5th, 2007 at 4:51 PM
Once again this problem is not fixed, this is now the 3rd time my classified where deleted and this is impacting me greatly.
Your customer service from Lucy Linden who essentialy just closed the window after I responded that the link to a message claiming it was fixed on the second, is not sufficent when it happens again on the 5th.
Email support also seems to be ignoring that problem and every other email problem I have sent.
March 5th, 2007 at 8:30 PM
ok classified were reposted and GONE AGAIN……not puttin up
anymore untill a refund is given…………still waits
March 5th, 2007 at 10:15 PM
As is usual you say its fixed and it is not. Classified ads are still being deleted. It would be really a big improvement if you stopped declaring a problem “RESOLVED” before you actually see that it is resolved. So far LL’s track record on fixing problems is pretty poor.
March 5th, 2007 at 10:46 PM
I had an ad deleted also and had to redo it completly will i be added to the list and recieve a rebate?
March 6th, 2007 at 5:00 AM
Still losing Classifieds. Won’t put up more.
I just pointed SL support to this thread AGAIN.
I can’t believe it’s so hard to keep database entries where they are…
March 6th, 2007 at 5:18 AM
Hey,
did anybody of you use german “Umlaute” in your Classifieds ?
I only lost classifieds that were written in german, with ‘äöüß’ in them.
Maybe that’s part of the problem ??
March 6th, 2007 at 6:55 AM
Just ordinary letters and numbers in my classified. No umlats or special characters to blame.
I made 4 new ads, but at the minimum rate, just so people can find my stores with searching the classifieds. I also duplicated my ads as profile picks, so I can readily create them the next time they go missing, which they are certain to do, and I’m checking them daily now.
March 6th, 2007 at 7:56 AM
My ad is gone as well, please add me to the list.
March 6th, 2007 at 9:53 AM
Your refund DB is not complete, mine was deleted after I paid for it with an auto renewal and no refund in sight.
March 6th, 2007 at 10:10 AM
Is it safe to redo our Ads or will they get deleted again?
I’m sorry i dont have time to read all through this forum at this moment.
If it is ok , how about lindens post a message here every hour or so
March 6th, 2007 at 10:29 AM
no its not safe the couple adds they didnt wipe out dissappeared this morning or in last 24 hours so i im’d help and got a thanks for telling us ,,,well i got something too tell you also and its a big finger in the air and im not suggesting your number 1 get it
March 6th, 2007 at 10:44 AM
LOL :))
Hear hear!
March 6th, 2007 at 11:14 AM
I have not recieved any refund and I KNOW I was charged. In addtion this problem goes back a lot further than a week. I have had to renew my ads at least on 3 different occasions over the last month - and each time i was charged - will be be compensated for that - its only fair.
March 7th, 2007 at 4:16 AM
I lost a classified for the 4th or 5th time. This is going to be fixed or what? Lucy Linden told me last week that this was going to be fixed “very soon” “Maybe before the next update”. This morning i just found that i lost another classified… My auto renew box was always checked… but i keep loosing classifieds after being charged for them, and… I didnt get any refund… I wonder if your refund list is having isues too…. How can we promote our business if we pay for classifieds we loose all the time? Can someone from LLs give me an explanation? If you can give me a refund ill be gratefull too….
March 7th, 2007 at 4:19 AM
No Stick, IS NOT SAFE TO REDO A CLASSIFIED, read my last post…
March 7th, 2007 at 4:24 AM
[3:59] *** Welcome to Help Request ***
Please first check our SL Help Pages by pressing F1, or by accessing the Knowledge Base http://secondlife.com/knowledgebase/
If your answer is not there, please enter your question to begin, then allow a few moments for available helpers to respond.
-=-=- Response times will vary, especially during peak times -=-=-
[4:00] Matthew Stork: I lost a classified for the 4th time, last week lucy linden told me this was going to be fixed before the new update, very soon, and now i have not classifieds
[4:01] Matthew Stork: what i have to do? i dont want nto pay and keep loosing classifieds
[4:01] Matthew Stork: but i need them
[4:01] Matthew Stork: can someone (a linden please) help me?
[4:14] Harry Linden: Hi there Matthew
[4:15] Harry Linden: this was a bug with classifieds, which I believe has now been fixed once more.
[4:18] Harry Linden: the classified were deleted instead of renewing by mistake.
[4:19] Matthew Stork: ?
[4:20] Matthew Stork: you believe?
[4:20] Harry Linden: here is a link with more information. http://blog.secondlife.com/2007/03/02/classifieds-refunds/
[4:20] Matthew Stork: you are telling me something we all know!
[4:20] Matthew Stork: yes i read the blog, you did that too?
[4:20] Matthew Stork: you read what the ppl is saying?}
[4:20] Matthew Stork: i think the lindens need to read the blog
[4:21] Matthew Stork: so you dont “believe” an start to know
[4:21] Matthew Stork: i never get a refund
[4:21] Matthew Stork: and i always being charged
[4:21] Matthew Stork: why im not in the refund list?
[4:21] Harry Linden: you would get a refund if the classified was charged but it wasn’t displayed
[4:21] Matthew Stork: tell me something i dont know
[4:21] Matthew Stork: i lost 5 classifieds and i never get a refund!
[4:22] Matthew Stork: when i gonna get a refund?
[4:22] Matthew Stork: when?
[4:22] Harry Linden: they were displayed for the week, but were no auto-renewed matthew
[4:22] Matthew Stork: when i gonna be refunded?
[4:22] Harry Linden: there was a bug, which caused them to delete after a week instead of re-charging you
[4:22] Matthew Stork: when i gonna be refunded?
[4:22] Harry Linden: you would be refunded if you were charged for an advert which wasn’t displayed.
[4:23] Matthew Stork: it happened fr the 5th time, you listen to me?
[4:23] Matthew Stork: and i didnt get refunded
[4:23] Matthew Stork: im clear?
[4:23] Harry Linden: I think the best thing to do is email support@secondlife.com on this matthew.
[4:23] Second Life: Harry Linden has left this session.
March 7th, 2007 at 6:09 AM
march 7, 2007…. ads still getting deleted!
March 7th, 2007 at 10:55 AM
2 of my ad get deleted again. Is the problem getting fix soon.
March 7th, 2007 at 11:24 AM
For the third time now my classifieds have went missing
can you please inform me what you intend to do about this
I can hardly sustain my SL business with all the lag problems and now you have a bug that is deleting classifieds
SL is a shambles
Get with the program lindens
March 7th, 2007 at 12:29 PM
The defect is not gone and it is getting worse. All of my ads are gone now. Looks like you have a serious defect with the profile database because the picks are disappearing now or reverting to whatever was there based on where you were when you clicked new.
This is a serious commerce impediment. Please fire the people that have been dealing with this area and hire people with business acuyment to run this section of SL. There is just no excuse that can be made for this. The defect is ongoing. Hire the engineers you need to build a database correctly. Thank you.
March 7th, 2007 at 12:30 PM
*business acumen
Sorry i am somewhat irritated with linden labs right now and fat fingering.
March 7th, 2007 at 2:30 PM
I noticed all my autorenew classifed are gone. Two for my home rental properties and one for my shop. It’s not the money I am concerned about here, although being charged for something you don’t actually GET is a problem- It’s irritating to me that they are GONE, and now I have to rewrite them, take new pics, etc etc. I mean I have ENOUGH issues just try to run my clothing/skin biz with all the lag, inability to teleport half the time, and my avatar finding all her attachments in her CROTCH after some tp’ing, and SO many more delightful experiences that make me miss my early days here when things USUALLY worked, and when they didn’t, at least someone gave a shat
RANT RANT RANT..yes I am fed up GD it!!
March 7th, 2007 at 4:22 PM
I just went into my profile to teleport to a vender location in my classifieds and all but 4 have been removed… I normally have about 22 classifeds that i pay for weekly.. this has been going on for over a month now, i place a classified and the next day either that ad from the previous day or a diffrent one VANISHES!! But to take out 18 classifeid ads in a day thats kinda harsh… I have replaced several ads this week and made sure they were on auto renew weekly.. they run a few hours/days and then boom they vanish… We pay for our classifieds to bring us customers… but to take the money and have the system wipe them out is getting bad when it could be resolved maybe ?? I am waisting more lindens every time i have to go back and replace my ads cause of this “bug” I support my family (irl) on my SL income and cant do that when my classifieds are being removed after a few days of paying for them!!!
March 8th, 2007 at 8:49 AM
This problem keeps happening for only ONE of my classifieds. The one that belongs to my store Mission Home Store in the sim named Tilitr. It just happened sometime this/last week again.
I always find out a week later when I notice that the sales have been particularly low for a few days or more. Please fix this bug. I dont want to check my classifieds daily to make sure they’re still there.
Thanks.
March 9th, 2007 at 12:06 AM
My classified disappeared originally when the others did, at the first part of the month, I remade it, and continued paying for it and now its disappeared again, yesterday., You can not believe how very irritatiing this is to me and to all of us who are paying and assuming we will be represented in the classifieds because we have paid to have our stores and clubs and other things visible for future customers to find us. One time was acceptable and excusable but less than a week later again it’s happened? This is totally unexcusable and I feel those of us who are missing our ads should be compensated more than just refunding the money you Lindens have charged us for a service you have NOT supplied. I feel we should have a period of time cost free to run our ads to compensate us for the days we were unreprecented and the extra work of having to resubmit our classifieds to have them published, This will be the third time I have placed my ad, and I would be lying if I said I am not very angry at this time. Please consider a program of compensation for those of us who depended ond you to publish our ads and were left with empty classified pages.
March 9th, 2007 at 7:05 PM
me to mine are gone again
March 12th, 2007 at 1:20 AM
Folks, read the answer of linden support:
——— 8
March 12th, 2007 at 1:21 AM
Ah, the Forum can’t handle < and >
Does ANYTHING work here ?
Anyways, here is the answer of the Linden Support:
You are correct, at this time the system can not handle foreign symbols
or letters. Thank you for contacting Technical Support and I hope you
enjoy your Second Life experience.
March 14th, 2007 at 11:05 PM
I have stayed off sl for the first time since starting for almost a week now. I was charged 100l for an auto-renewed ad that did not renew. i sent all the info in to Support, their response was form letters that did not adress the issue’s and clearly showed no ome even read my e-mail. Now today i receiev an email come read this see if I qualify. Read this you may lose $150 a month because you Linden choose to beat me out of .04 cents. Now I can’t even view account history in world and cannot hear music on my property. I have been sorely dissappointed but never more than i am now.
March 15th, 2007 at 7:48 AM
heh, my sales through SLex and SLB have been on the rise, but i noticed a sudden drop on inworld sales, checked my slbuzz traffic meter and saw that traffic had dropped to 10% of what it had been BEFORE my ad got deleted.
With all the silly popups, mozilla login screen and tips that LL flashes in front of us I would have expected an issue as large as this to at least be pointed out so we could keep our business performing.
In the end this lack of communication probably cost LL a few $’s since they didn’t recieve weekly classified payment from what is probably a massive number of creators and when our sales slump they probably do not sell near as many L$’s.
Good Job.
March 15th, 2007 at 9:17 PM
My classifieds went missing around the 4th - 6th March I had just created them and they vanished overnight. I emailed support but they said to read here. So wondering will I get reimbursed the $150 Lindens for 3 classifieds that literally poofed within 1 - 2 days of being created???