UPDATED: Slowdown on the Grid
Sunday, January 28th, 2007 at 2:36 PM by: Robin Linden[5:53PM PST] At this point log-ins are normal, and there are no significant database issues impacting performance on the Second Life Grid.
[2:57PM PST] You can currently use Search > People to pull up Resident profiles, but the online status information is not showing correctly. This is because the search database that holds online presence information is behind due to the earlier high load. It should catch up soon and return to realtime accuracy.
At about 1:45PM PST we saw a slowdown on the Grid (problems with teleporting, inventory and log-ins) as the number of Residents online climbed. We’re keeping a close watch on the servers, and things seem to be stabilizing. We’ll keep you updated if the status changes.
January 28th, 2007 at 2:44 PM
If by “stabilizing,” you mean that we can now teleport one in every twenty tries instead of one in every fifty tries, then yes… the problem is stabilizing.
Also, I can’t change clothes, and my prim attachments all seem to want to sit on my crotch.
January 28th, 2007 at 2:45 PM
I got logged out and couldn’t log back in again. It kept telling me that my account would be unavailable until some point approx 5 minutes away, then after I waited, it simply added another 5 minutes on.
I had to log in with an alt and IM my main account before it would let me back in.
Now I can’t go anywhere, I’m stuck in some god awful country music club!
January 28th, 2007 at 2:46 PM
Quero fazer parte da comunidade mas não estou conseguindo fazer o cadastro
January 28th, 2007 at 2:51 PM
It’s stabilizing because no one can do anything so they are logging off to clear caches or something or because of frustration and can’t get back on. That takes the load off the servers so it gets better………hahahahhaha. That’s a great way to get stuff stablilized………let it ride til the population goes down and “presto…..it’s fixed”!!!!
January 28th, 2007 at 2:53 PM
Hmmmm 29,000 residents online now. Servers overloaded perhaps?
Just sayin….
January 28th, 2007 at 2:56 PM
3 million. Do i hear 4? Anyone?
January 28th, 2007 at 2:57 PM
So it looks like 30k users at once is the tipping point now?. How about you guys increase your servers/bandwidth whatever so that it takes 100k users at once to create problems. If you want to grow you’ve got to be able to handle the load, otherwise newbs are going to log in and it’s going to be a slow and then they’re going to log off and not come back.
Come on you can do it! I want to see 100k users at once with no issues!
January 28th, 2007 at 2:58 PM
Yeah, you’ve really got to sort it, teleporting wise, i find flying way up high then teleporting helps.
Just a little tip
January 28th, 2007 at 2:59 PM
[...] Second Life [...]
January 28th, 2007 at 2:59 PM
The system can’t take over 20k right now. And the more people sign up the more that will be online at one time. And your cried of “shut down free sign ups” will be ignored. It won’t be long until the system melts down.
January 28th, 2007 at 3:02 PM
Nooooo >..
January 28th, 2007 at 3:03 PM
Slowdown?! The Database was offline as I saw in the status report. At least it reset my inventory to 3 hours ago. Nice thing if you came right now from shopping and rearranged your inventory. Some 300 items missing.
Good work!
January 28th, 2007 at 3:04 PM
Well…is this something new for us? NO! Been happening for the last 3 months! >.>
I just see 2 solutions for this:
1.- Linden Labs buy better servers to deal with the huge income of residents (which I see impossible, because they have been ignoring this request since this issue started…)
or…
2.- Turn Second Life as a “Pay 2 Play” game (which I see possible, because they will get more and more money from us…)
January 28th, 2007 at 3:05 PM
Great job, guys! Keep up the good work!
January 28th, 2007 at 3:05 PM
Everywhere I go I see “dead” avies sitting around. 8-( No, they aren’t just idle users, they are avis that have been camped and left unattended for an hour or more. They are all standing next to dance pads, camp chairs etc as if they were booted after a time limit and the owner is AFK for hours afterwords.
Right now there are 7 of them that have been just standing near me for the last 45 minutes doing NOTHING. Not earning anything. Not doig anything, just hung heads and no actions or words right next to dance pads.
I seriously think that LL needs to improve their idle-detection to eliminate these camp-and-forget users that aren’t really camping. *sigh*
January 28th, 2007 at 3:05 PM
Yeah… im still not getting any stabilizing on my end. It did lag me out so, this is a big slowdown. I now try and log in and no luck on that end either. I’ll keep checking back for its fix.
Thanks for letting us know.
January 28th, 2007 at 3:07 PM
Hey, i heard about this on BBC Radio 1 tonight at about 9pm GMT and yeh, thought i would try it out, signed up and got the software only to find there was probably about 10 to 20 second lagg time! im guessing it could be because of it being metioned on Radio 1 and hopefull i will be able to play it properly tomorrow. As a personal opinion (please do not take offence) but i think that second life needs to expand in the terms of bandwidth or what ever to cope with things like mass sign up or logging on’s
Cheers
January 28th, 2007 at 3:15 PM
Either develop sufficient capacity (more and better servers; better server software?) to handle the demand or start limiting demand!!!!
This is garbage.
Going back to verified accounts would be a start (free vs. paid isn’t the issue — free accounts can spend a LOT of money) and would cut down on griefing.
January 28th, 2007 at 3:15 PM
Watch my psychic abilities at work:
When enough people log off because they can’t accomplish anything due to the DB load problems that it drops below 21k or so concurrent users then the grid will stablize again and this blog thread will be marked as “Resolved” even though we all know there has been no resolution of any kind, just a drop in concurrency.
Robin will mark it “Resolved” even though we all know that there is a lot more rewriting of code to make communication with the DB more efficient before the problems we experience under heavy load/concurrency will be cleared up.
I want to hire Mandy Patinkin to put on his Inigo Montaya costume and dialect to go into the LL offices and wait until he here’s someone say the word “Resolved” and then walk up to them and say:
“Ju keep jusing dat word. I don’t think it means whatchu think it means.”
Resolved: bring to an end; settle conclusively; find the solution to
January 28th, 2007 at 3:17 PM
and P.S. to my earlier post, I think it is now painfully obvious to everyone that forcing us to update the client every three days is NOT the answer
January 28th, 2007 at 3:18 PM
One question: why?
Hasn’t this been what you’ve tried to address in almost every update in recent months? Why did this happen again?
January 28th, 2007 at 3:19 PM
Trying to log back in! keep getting message system is logging you out. your account will not be available until …… and then when the 6 mins goes by and i try again to log in it tells me i have to wait another 6 mins? this has been going on for 30 mins and i even tried uninstalling and reinstalling… very annoying
January 28th, 2007 at 3:19 PM
Besides a few minor glitches, it has been working really well tonight, DESPITE a constant 26000 - 29000 (!!!) users being online concurrently.
And congrats to THREE MILLION RESIDENTS, LINDEN LAB!
January 28th, 2007 at 3:24 PM
Larsen is also glutted with camping chairs in one area, as well as dance pads. This combined with an over abundance of free acounts makes things very bad.
My partner and I payed over $1400 US in the last month for 20k sm land, which we can’t use half the time because its glutted with campers. We have to pay $125 US a month for land we can’t use, because someone decided it was cool to increase their hits by paying noobs with freebie accounts 3L every 10 minutes. Now I have to decide whether to take $1400 US as a loss.
Suggestions
1. Eliminate camping. Put something in that makes you unsit if you idle too long.
2. Consider eliminating free accounts.
January 28th, 2007 at 3:24 PM
I saw something similar last night, a bunch of “dead” avies just standing next to a row of camping chairs. It looked like all of them belonged to the same person, because the names and appearances were similar. I think there really needs to be some kind of limitation on how many accounts someone can have. Three at the most seems reasonable, it would still allow people to be able to try different things, while ensuring they won’t be able to abuse the game and stress the servers by using as many accounts as they want to.
January 28th, 2007 at 3:29 PM
Sl…is slowly hitting its limit…Soon it will die off…then there will be something new reborn. Till then…it’s a heck of a ride.
January 28th, 2007 at 3:42 PM
Talthybius Brevity Says:
“Ju keep jusing dat word. I don’t think it means whatchu think it means.”
This was almost worth the hassle I had trying to log in today! Thanks Talthybius!!!
But seriously - even when I am able to get on for a brief period of time, it’s impossible to do anything! I spent over 30 minutes trying to simply paste new code into a script - but between getting logged off, not having inventory showing up, and not having scripts load when you try to open them from a rezzed object, it’s not even orth it to try.
January 28th, 2007 at 3:43 PM
I have a ‘free’ account but make significant contributions to my groups, but if posters like those above get their way then you can kiss goodbye to that. You have your private owners club if you like. Keep the riff-raff out, wot?
Humour aside, I’ve not been able to log in for almost two weeks now. I have been through every channel available (and some not available) and I’m definately not the only person that’s logging into a peach wasteland with no access to communications, teleports and such.
The standard advice given out by live help on the one successful login I was able to make referred me to a Knowledge Base article that sadly did not help. Logging in to different locations makes no difference.
No response to multiple bug reports, blog postings, etc. While its perfectly true that LL is not a fully operational, limited company in the respect of other internet concerns, those of us who have invested money into its econamy are well within their rights to demand access to their assets.
I notice that many thousands of people are able to log in, so lets take a poll of those who might be having the same ‘wasteland’ issue as myself.
1. Is this problem restricted to one platform? (OSX, maybe?)
2. Is this, as I suspect, a case of North American users getting access priority?
3. Has anybody come across anything other than the one (perhaps now outdated) knowledge base article related to this login problem that might be of use?
I hope this does not sound overly petulant and whiney. I think SL is an incredible endevour with a lot of potential (hence my concern at being unable to continue my projects!) and I would happily invest in a paid account if I could be confident of accessing my property regularly! Its in your interests to help, LL! I respect the decision to go Open Source, and to allow free access, but as this is clearly becoming a logistical issue, can you tell us when you will invest OUR monies in a suitably powered infrastructure?
January 28th, 2007 at 3:43 PM
Transactions aren’t going through like they should. It’s bad enough they weren’t showing up on the webpage, but to have them actually NOT show up period?
I guess this is also a part of the ’slow down,’ though.
January 28th, 2007 at 3:43 PM
Dear april just IMed you in game your profile thinks your offline the IM hasn’t caught that yet still letting me chat with you doesn’t say your offline. I thought IMing you might make the game notice your not there.
It worked for someone else.
January 28th, 2007 at 3:44 PM
I would complain but what’s the point? No one is listening.
January 28th, 2007 at 3:45 PM
I think that eliminating the free accounts is a rather an elitest attitude!
I have worked hard playing this game to make some L$ which considering I am playing from the UK and crash a hell of a lot makes it even more of a challenge and therefore a more enjoyable experience.
I must be honest though the camping chairs are a pain, never used one because that would make this the most boring game in history. I have met loads of people from around the world and had a good laugh doing it. That I feel is what this game is all about.
January 28th, 2007 at 3:45 PM
well guys here’s your clue. when we are in a notoriously laggy sim (td 0.10 svr fps 5 avg) and you shut the database off the sim suddenly stabilizes and td jumps to 0.99 and server fps to 45.
So sl runs much better without the database. I.e.; the database is the entire problem with SL.
Try paying market rates for serious database engineers. You can afford it. There are many of us that can pop out for a short term and take over and fix it. Take over meaning your existing database resources will need to go home until its fixed and they may not be needed back. Life is tough.
You don’t have that many users online. A lot of us are used to global systems with heavier loads and hundreds of thousands of online users. SL should not be exhibiting these symptoms.
January 28th, 2007 at 3:47 PM
When I noticed things starting to get squirrel when I couldnt transfer scripts from my inventory into real world items, I decided to save the vehicle I was working on. I took it, and it never got written to my inventory before I crashed. There goes 15 minutes of work. Thanks alot Linden Labs. Why do I even bother anymore.
January 28th, 2007 at 3:48 PM
“So sl runs much better without the database.”
LOL!!!!
SL doesn’t run AT ALL without the database. Where exactly do you think all those objects, textures, clothing etc are stored?
“The intarwebs are a series of tubes”
January 28th, 2007 at 3:50 PM
Did this have anything to do with the sky changing to a rainbow texture for about 2 seconds this afternoon?
January 28th, 2007 at 3:52 PM
In brief? I agree with all above. The point of my submission is that LL pitched their sell on why they were going down the free access route as; an improved system and an ever increasing population being drawn from the free access visitors getting hooked like heroin on SL. Well where are we now? A system on the fritz and a whole swathe of new free access users wondering what the hell everybody is raving about as they wait 15 mins to rez out, shape shift and get prims get stuck on their genetalia! Can’t wait for another 2 hrs when the PST timezone starts logging on to play through the evening! At least in Europe we get a few hours glitch free while America sleeps and/or works.
January 28th, 2007 at 3:54 PM
As a user in the IT industry with a great deal of SLA and SOA experience, I have a good deal of patience with a consumer app where the feature-to-stability ratio is slanted in favor of new feature rollouts. Getting accurate performance data from a bunch of fuming users is nearly impossible. But, even my patience is being tried by the abysmal packet loss, constant client crashes and backend slowdowns that grind everything to a halt. Users don’t have data on the cause (unless I’m missing it somewhere), but the general feeling that a capacity barrier has been reached probably has merit.
Calls to change your revenue model in favor of subscription customers is a business model change, and should be considered a last resort if there is no technical workaround or solution. Line of business apps that i’ve been involved in with design, deployment, and upgrades always seem to reach their capacity barriers by surprise. In any case, I doubt users like us can offer solutions for lack of data. We only have collective experience to offer. Though this is not data h elpful to solving the problem, it is indicative of a huge business problem, that, regardless of the technical situation, is a failure of business/customer relations. Not addressing this carries huge risk to the business model.
A suggestion might be to start a project where, if benchmarks are collected by the client, make some of them visible - and publicly track improvements to them. If benchmarks are not collected, placing some in the client for your own feedback is hugely cost effective. The data is usable by both your technical people for service improvement and the customer relations people for perception improvement - thus you hit two recipient customers for that expenditure and it goes double the distance.
Good luck on improving the service.
January 28th, 2007 at 3:57 PM
Shut…the…FUCK..UP. God you guys whine more then Emos. Let the Lindens do their job. And yes they ARE doing something. I have proof. I was suspended for 3 days for causing major lag on the Sandbox Islands Friday. If you all continue on whining I’m just going to hand you all a fucking razorblade to cut yourselves with. jesus fuck, you guys cry more then babies.
P.S. if you have a Reply to this message IM Nox Chamerberlin and I’ll get back to your pathetic response when I logg in. Fucking pussies.
January 28th, 2007 at 3:57 PM
I find it aggravating to have to relog because the water doesn’t always show up on a private island and then go through this log back in 5 mins thing. I don’t think that limiting free accounts is the issue since many of those people are business owners that own their own sims. Camping is a huge problem. I have my chairs to boot people after a certain amount of money and I only put the chairs out once a week for an event. I think the issue here is server support. We have many different people all over the world with different issues on their own connections and their pings can cause others to have problems. I just tripled my tier in 5 minutes to make my SL company profitable and I would like to be able to log in to take care of my customers. I think I will finally attend a Town Hall……
January 28th, 2007 at 3:59 PM
I can see why everyone gets upset about the sl glitches. But people need to remember that this is a very graphic based world that requires alot of power to run it. Granted, I will agree with other posts that suggest that they need better servers to handle the amount of users. It is just like any other graphics based game where you will have more and more new users. With more users requires more upgrade on the companies part to handle the amount of usage. That is a given!!
January 28th, 2007 at 4:02 PM
RacerX Gullwing Says:
January 28th, 2007 at 3:43 PM PST
“Dear april just IMed you in game your profile thinks your offline the IM hasn’t caught that yet still letting me chat with you doesn’t say your offline. I thought IMing you might make the game notice your not there.
It worked for someone else.”
It has to be a connection from the same ip address, I.E. an alt can kick the other avatar with an IM
January 28th, 2007 at 4:05 PM
I am appalled, disappointed and more than fed up!!!!!!
The system is JUST NOT ABLE TO COPE whe there are more than 25 K people on line !!!! I have spent good money on SL in the last few months, land etc and cant teleport, get logged out, lag is awful and I know the fault is at the Linden end - how much longer do you exoect your CUSTOMERS to cope with this ??????
January 28th, 2007 at 4:07 PM
well, i have clothes on, ofcourse they do no show unless i am in edit appearance mode, so though i can TP, i can’t because the emperor has no clothes on to anyone else but me.
January 28th, 2007 at 4:09 PM
Well, after I got a “notice of disciplinary action” and threats for expressing my opinion, I have decided to just piss away $US35 a month and lump it. Why?
Because I’m foolish. I have this totally unwarranted belief that someday SL will be what they say it will be. But, of course, people still here from 2-3 years ago are still waiting for this to come to pass..
Oh, Well.. Lets all be suckers for the dream. I check the MMOPG’s daily to see if there is something suitable to replace SL with the same capabilities that WORK..And No I don’t have the abilities to ‘Why don’t you write it yourself then’..I’m PAYING LL to do that,,
Cheers
January 28th, 2007 at 4:09 PM
ya u can go the safe way and im the person….ORRRRRRRRRRRRRRRRRRRRRRRR you can just shoot them in the gonads…yes it has been proven kids…shoot yourself in the gonads with your alt and POOF like magick you can log back on…its genius really
January 28th, 2007 at 4:11 PM
Amen to all the above (except War Pidgeon “Keep up the good work”, what universe is s/he living in?). Once again, we all get what so many are not paying for, give a free account for a month then pay up or go.
January 28th, 2007 at 4:12 PM
Ironically, the very first day I heard about open enrollment the two questions I proposed were:
1. How does LindenLab propose to support the flood of new users that will result, when they already struggle to support the current load?
2. How does LindenLab propose to deal with the flood of griefers and idle campers that will result from open enrollment?
Neither of which received an acceptable answer. Oh well.. live and learn I suppose. Now the real question will be whether they learn and correct the mistakes, or continue to turn a blind eye to the obvious future of SL.
January 28th, 2007 at 4:13 PM
why not got the middle-way ?
- keep free accounts free, that are allready there
- for new user, offer free signup for a month, then pay or discontinue
and: i agree on iddle pleople… and maybe follow dreamland and dissallow more then one cmaping chair/dance pad per 1024sqm
cheers
January 28th, 2007 at 4:20 PM
Greetings from the planet Sarcasm!
January 28th, 2007 at 4:20 PM
I agree with Little Star– er, I mean, Estrellito– on the issue of free accounts. LL should require a valid bank card or a non-free e-mail address for registration. Who has a broadband account with a company or institution that doesn’t include at least one mailbox with the connection? (That question is only semi-rhetorical, BTW.)
I think it would help to:
- Curb camp chair use/abuse by getting rid of business’ incentive for placing said camp chairs in the first place. (Actually, I’m still not quite sure how that works. Did I hear that LL paid some sort of stipend based on traffic? …and of course, if I did hear it, is it correct? Or does it have to do with the sort order on searches being based on traffic?)
- Implement a more efficient script engine, so Avs’ HUD’s and scripted bling don’t put such a load on the system (Already being worked on, actually. Mo-no… Mo-no… Mo-no… Mo-no…)
- Encouraging more conservative texture and other file sizes with size-proportional upload fees would probably take some load off the asset servers and folks’ rendering engines in the long run. (I think LL has also said they’ve been toying with that idea.)
- Prim attachment limits? Nah… only as a last resort.
- Ban temp-rezzers (not necessarily holo-vendors that rez temporary objects for shoppers to examine, but boxes that rez the same temp objects over and over again in order to get past a parcel’s prim limits)… Yeah, that’s a good one… It’ll never happen, though.
I must be getting punchy… I’m actually adding to the “Sky-is-falling” blog comments.
Get on topic…
Hope you get it all sorted out, Lindens.
January 28th, 2007 at 4:24 PM
as for the problem beginning 3 months ago, well the packet loss indicator showing regular red (database difficulties) started to occur within a week of letting people in for free, now before people get the point that I’m complaining let me explain, I have seen since that first 2 months of High growth nothing but amazing improvment, I have a set of special furniture that I made… highly database depent and there for it flickers or completely dissapears during serious database loads, and to my amazement those first two months aside….. they were hell my furniture is pretty stable. I’m beginning to think, most of you complaining need to upgrade your machines or get them running properly…. just my opinion I could be wrong
January 28th, 2007 at 4:25 PM
At about 1:45PM PST we saw a slowdown on the Grid (problems with teleporting, inventory and log-ins) as the number of Residents online climbed. We’re keeping a close watch on the servers, and things seem to be stabilizing. We’ll keep you updated if the status changes.
This is going to sound mean…but you have kinda trained us to this sort of thing (problems with teleporting, search, inventory, logins, etc.) Good old conditioning :). It would be better and less work on you all if you let us know when (if) there was a SPEEDUP in the grid, with things operating as they should be. I know this sort of thing is rare, but when it happened, there would be cause for great rejoicing (and fewer posts)
Yay! (sorry I had to, too little sleep this weekend).
January 28th, 2007 at 4:28 PM
@ Jesse Murdock & RacerX Gullwing
It has nothing to do with an alternate connection(though I see where you’re coming from). There’s an occasional glitch that causes a sim to ‘forget’ that people have logged off. I’ve seen it happen in my home sim. The sim clogged full of offline ‘zombie avatars.’ Some of the avatars had been standing in the same place for over eleven hours until the sim was finally reset. IMing them got a result as if they were online; it didn’t redirect to email and didn’t give an offline message.
Anyway, Linden Labs has been working on pipeline and database issues pretty heavily for the past few weeks. Just be patient; they want SL fixed as much as any of us. We’ll get there.
January 28th, 2007 at 4:28 PM
Soon enough people will log off and once more LL can declare the problem “RESOLVED!!!”
January 28th, 2007 at 4:29 PM
I complain about the 3 months ago, because is true…and it can’t be a PC problem, because I have a “decent” PC
Intel Pentium Dual Core @ 2.80 Ghz each proc
2 Gbs RAM
ATI Radeon @ 256 Mbs RAM
I think I can run SL with no prob with that PC, so I think all the issues everyone has pointed is regarding Loaded Server from LL.
January 28th, 2007 at 4:31 PM
thanks for keeping us updated. no, it’s not like we all have issues in understanding the complexities of the technology fueling our fun. i for one do not believe you are all a bunch of lazy, do nothing, layabout gamers. keep putting out the fires girls. love you all. mwah, mwah, mwah.
January 28th, 2007 at 4:35 PM
Hey Robin,
More than an hour and a half since you updated here. Got any updates for us?
Or should we just note that the concurrency is still way over 20k and that the estimate to when the grid will be normalized is simply based on when the concurrency drops to 21k or so?
January 28th, 2007 at 4:37 PM
Anti-Idlers and Camping Chairs… the worst combination ever thought of… There has to be something done about that. While thousands of us work and try to use SL, a bunch of these people are just sitting around taking up space. If there are 5000 camping chairs on the grid and 500 people filling them that is 5000 slots that could be filled with active avatars.
January 28th, 2007 at 4:39 PM
Well, as I understand it there are two regions per server. That doesn’t seem to bad except for very busy sims, maybe those should be on a dedicated server. I’m not sure as yet how the database or the physics engine are setup. It sort of sounds like those should be scaled out to provide more horse power. I would expect that they are already using high-end servers. But even fast servers can’t overcome a design that doesn’t scale well.
January 28th, 2007 at 4:46 PM
It seems it is time to get rid of feebie accounts - that way, those riding the system for free, will leave, unless they are serious enough to pay.
January 28th, 2007 at 4:48 PM
I never understood the popularity contest ( my place is much better then yours ? ) crazy stupid looking camping pads - whom go on with rl stuff, while cloggin up a sim. Yet, I say… the one who puts up camping pads , is at fault. remove camping pads for 2 days in game and see how many people really log in!
As for the griefers, sim laggers, i’ll say it again - these are ALT accounts who either have some personal issues with someone or just so bored at life- that they have to shoot someone. The noobs run around with water melon guns, because they don’t know about the real deal YET.
Anyhow… why am I talking.. I am just a particle.
January 28th, 2007 at 4:53 PM
I wonder how they will handle 50,000 or 100,000 or 500,000 concurrent users when 25,000 brings SL to its knees.
As I’ve mentioned before as have others, its time they got rid of the toys and started to use some real computers.
January 28th, 2007 at 4:57 PM
Seng Syaka
I don’t dout you have a fine machine, but i cant tell that its configured well…. my point was Sl is running on my machine as well as its always ran…. when I started using SL the most I would see on line was 2000 people Ive seen the enormous growth but no worse problems then have always been the problematic issues….. the fact that the problems have stayed roughly the same with the huge growth SL has seen in the last year, leaves me with no other option then to think a lot of people like to complain. I mean some guy complaining about loosing 15 min worth of work…. welcome to programing on computers buddy or what ever your doing….. again just an Opinion I could be wrong
January 28th, 2007 at 5:06 PM
I am so disappointed. When my paid year runs out, I think I will just hang my head and go back to RL.
January 28th, 2007 at 5:08 PM
Then the grid gets overload.. you need to stop the unverified account access. That would cut down on, oh about a million players. It is time Linden Labs starts to care about the ppl who support this game.
January 28th, 2007 at 5:11 PM
Drace Gaea
Yep I think you are right North america does get preference I am in australia I pay $75 US a month, things start to improve about 5 days after client update then another update and its all down hill again, though I love SL so gonna hang in eventually I am sure they will listen to customers though wont hold my breathe. Even when I prove to them using Win MRT that load and packet loss is a big problem from lindens end still the same responce. Nada no reply or its your end your problem. They need more servers. Simple. Meanwhile I play when I can because this is the way of the future, BUT another company will come along doing a similar maybe better game and they will listen to the customer. I already know of several developers already working on new platforms. But still I hang in invested to much to leave but thems the breaks. At present secondlife has the monopoly but it wont for ever. As for camping chairs I have a few on my land that I keep an eye on and mainly just to help the newbies out.
January 28th, 2007 at 5:11 PM
I think they should put a moratorium on new members. Its like having lights to regulate traffic. So they can catch up with servers, software and etc, then start letting people in. This just turns people off.
January 28th, 2007 at 5:15 PM
/clap for advancing us from 16k to 20k users online before the system begins to melt through the floor. Keep up the good work and we’ll be at 24k by Summer!
January 28th, 2007 at 5:17 PM
My clients been crashing for no reason, crash logger crashed.
very bad chat lag up ti 15 minuets of lag delay, time dilation delay,
packet loss 5 to 30 %
tp slow
group chats not working
Help chat down
rezzing rendering slow
av not rezzing. texturs blurred
January 28th, 2007 at 5:17 PM
Larsen is also glutted with camping chairs in one area, as well as dance pads. This combined with an over abundance of free acounts makes things very bad.
My partner and I payed over $1400 US in the last month for 20k sm land, which we can’t use half the time because its glutted with campers. We have to pay $125 US a month for land we can’t use, because someone decided it was cool to increase their hits by paying noobs with freebie accounts 3L every 10 minutes. Now I have to decide whether to take $1400 US as a loss.
Suggestions
1. Eliminate camping. Put something in that makes you unsit if you idle too long.
2. Consider eliminating free accounts.
================================================
For that money you could have bought an entire island and had 100% control. Im sorry to say, Another sucker who bought mainland
People will never learn, I pay 75 a month for 16k land without a penny for “bought” land, been here over a year now, Take control of your SL and move to an island
================================================
January 28th, 2007 at 5:18 PM
lindens? teleporting? no clothes? lol how about perfectly aligned prims going rogue phantom and dropping you from the sky? if i were alive id be dead
January 28th, 2007 at 5:21 PM
The only reason North American users would get preference is because they are closer to the servers that feed SL being they are located in the USA. However I live in the USA and still have the same issues as described. I am lucky my land is on island not connected to another sim and it seems to run pretty good when the rest of SL is crashing.
Most of the problems I have is when I am not on the isle my land is on and trying to navigate around SL. I have pretty much given up on going anywhere else in SL unless I am looking for something specific.
Main thing that bothers me is people trying to get to my land are having troubles doing so. Trying to sell enough stuff to cover the $28USD in rent is not easy when people that want to come cannot do so.
January 28th, 2007 at 5:22 PM
Ah yes, I did have the prime turning to phantom issue today.
January 28th, 2007 at 5:34 PM
Slim, you must be an older resident than I (SL age……..not RL :)) as I cannot remember concurrent users online being at 2000. I do, however remember 5000. Lag was an occassional thing back then at peak times in busy places……..a few sim crashes, and even sometimes not being able to teleport for a few minutes. But it was NOT the norm…..it was the exception (though it was worse at peak times like the weekends). Now it’s the norm……..and not having problems is the exception. I actually have a higher end computer than I had a year ago when I first started SL…….and it’s definitly gone down hill as far as performance is concerned. No, I don’t always have as severe problems as some here, but I do have problems when the server load gets high…………it’s not my machine as I’m sure it’s not other’s machines either. Our individual computers don’t know when LL’s servers are stuggling with load issues……they just send requests at the same rate as they do with low loads and recieve back from the servers what the servers send and at the rate the servers manage to get that data sent. If any individuals computer works under low loads it is still doing the exact same thing under high loads………….and will respond accordingly. There are factors that help some like me (and evidently you) like faster connection speeds, more efficient processing, internet routing and system configuration………but the slow down is not the users computer. That’s sort of like blaming the fact that you can’t get to town in peak traffic fast because your car doesn’t have enough horsepower when, in fact, it’s because you just happen to be in a slower lane.
If that old clunker can maintain 65 mph without traffic it’s not the fault of the car………..it’s the traffic. LL controls the highway……….we can help LL out by not using that highway by keeping our cars by staying off the road at high traffic times. 
But, is that what we pay LL for? Make their job easy? Let them slide when they need to fix a problem? Quit “whining” and “complaining” when we know what the problem is and can’t seem to get it fixed? That seems to be what you are suggesting…………and it’s not an acceptable solution.
Linden Labs made the promises of a bright new future……..not us. I (and many others) have lived up to our end with our payments….now it’s time for LL to step up.
January 28th, 2007 at 5:37 PM
Robin Linden: “At about 1:45PM PST we saw a slowdown on the Grid (problems with teleporting, inventory and log-ins) as the number of Residents online climbed. ”
Duh.
January 28th, 2007 at 5:52 PM
I’ve never been able to play more than 5 sec, since i signed up.
This is fun? reminds me of the grand promises that my past bosses handed out to million dollar clients. And not even delivered because it was not possible. My xbox is more fun, at least it works more often.
January 28th, 2007 at 5:54 PM
As I see it quite simply, If SL can’t handle there own success, should SL be here.
Come on you have a great platfoem for all that will grow as we all love it really.
What we don’t want is continueing issue with your servers, give Bill gates a nudge.
Show us that you can truely create a working stable SL.
The technology is there, use the power of our income and the knowledge of today and make it stable
January 28th, 2007 at 5:54 PM
Total Residents: 3,027,651
Linden Labs made a big deal out of Total Residents exceeding two million. Now it is over three million and the Lindens have decided to remain quiet with this landmark.
I just can not imagine why.
January 28th, 2007 at 5:57 PM
51 Musimba Says:
January 28th, 2007 at 5:54 PM PST
Total Residents: 3,027,651
Linden Labs made a big deal out of Total Residents exceeding two million. Now it is over three million and the Lindens have decided to remain quiet with this landmark.
I just can not imagine why.
Could it be that all that chest pounding up and bit them on the butt? LOL
January 28th, 2007 at 6:02 PM
In the interests of using the correct terms as they apply here, i.e. “resolved”, “unresolved”, “paid”, “free”, “verified”, and “unverified”, I would like to suggest that the blog terminology be changed to correctly reflect the current usage. The term needs to be changed from “Comments” to “Rants”.
January 28th, 2007 at 6:03 PM
“[5:53PM PST] At this point log-ins are normal, and there are no significant database issues impacting performance on the Second Life Grid.”
And concurrent users dropped by nearly 5000………..but that has nothing to do with it, does it? LOL
January 28th, 2007 at 6:04 PM
Inventory issues are still not resolved. I have many sound effects that are not being triggered since these problems first started this morning. Still waiting word back from support. Not sure if the asset db had a serious failure or not.
January 28th, 2007 at 6:09 PM
I’m just curious why you would advertise SL before you were set to handle a heavy load of new people. Would’ve made sense to upgrade the servers and software before upgrading the amount of residents.
January 28th, 2007 at 6:11 PM
You hit that nail right smack on the head Shannon
January 28th, 2007 at 6:21 PM
================================================
For that money you could have bought an entire island and had 100% control. Im sorry to say, Another sucker who bought mainland
People will never learn, I pay 75 a month for 16k land without a penny for “bought” land, been here over a year now, Take control of your SL and move to an island
================================================
Ah, so then the solution is to pay a monthly tier of $295 USinstead of the $125 US I already pay? Of course, how silly of me. I just dish out an extra $2040 US a year (a 235% increase over the tier I pay) and my problems all slip away.
January 28th, 2007 at 6:33 PM
I don’t know if it is related, but I have noticed that Transaction Info (account not lindenX) is not updating at all. Now I know that SL exists inside a giant database… so it might be related.
Its damned annoying because I rely on that page a lot.
January 28th, 2007 at 6:42 PM
I just made it back in game.
Took a good 5 minutes for my stuff to rezz. I live in a very sparsely populated region (mostly Linden Land)………very few times more than 5 avis in the region at one time and whole sim is pretty much the same. Usual load time about 30 seconds…..that’s about 10 times the norm. But “no significant data base issues impacting performance on the Second Life Grid”.
Wanted to change my clothes. A skirt I made some months ago got the message that “Straps Galore skirt could not be found in data base”……But “no significant data base issues impacting performance on the Second Life Grid”. Put on the matching top named “Straps Galore top” and got another top I made some months ago called “Blue and Red checks top” instead…………..But, “no significant data base issues impacting performance on the Second Life Grid”.
Hmmmm……………what’s the definition of “significant data base issues” anyway? LOL
But, I don’t want to be a whiner………..I mean, I got on didn’t I?
January 28th, 2007 at 7:01 PM
In who’s opinion is it more stable, because in mine, there’s been no change at all, it’s still as unworkable as it has been all weekend, every weekend, with no lindens available to assist, no lindens visible, and the same message to email support or concierge which takes hours upon hours…. still not impressed.
January 28th, 2007 at 7:05 PM
haha did you say impressed on a LL blog , havent heard that word here in a long time. and as for Lindens being around that just LL standard operating procedure now when theres a problem ignore it, turn off the phones shut off the lights and hide under the desk hope they go away… shhhh
January 28th, 2007 at 7:06 PM
I’m not going to slag Linden Labs, they’ve got a very original product here and its hard to know exactly what to do when you’re blazing new trails in development as it is. I know this myself.
Irregardless I do wish we could sort out the ever growing list of major systemtic issues in the network so we could start focusing on features that are seriously needed and only suffer from the constant set backs the system is seeing at this time.
2.5 million users and the system tries to die every time theres more than 25,000 users on concurrently. Thats around 1% efficiency to potential capacity. Its struck me as odd that the network side of the system was not reinforced and improved prior to the Lindens push towards the 1,000,000 residents mark in June of last year. To me, it would seem that if your marketing direction is to take the game onto every desktop, you should have previously ensured your network infrastructure was rated to at least maintain a 10% concurrency for your entire user base, but so far we’re having trouble with 1%.
Overall, I have faith you all will sort it out. It will be nice when we can get back to smooth sailing and complete focus on new features…which the game sorely needs.
January 28th, 2007 at 7:14 PM
[...] Read | Permalink | Email this | Linking Blogs | Comments [...]
January 28th, 2007 at 7:15 PM
@ Stephanie
“As for camping chairs I have a few on my land that I keep an eye on and mainly just to help the newbies out”
Help the noobs? I don’t think so… More like boost your traffic for your pub, nice try
January 28th, 2007 at 7:30 PM
good job now they are censoring mee hahaha
January 28th, 2007 at 7:31 PM
hurts when you see the truth doesnt it
January 28th, 2007 at 7:43 PM
OMG talk about slow! Like being a gummi bear and trying to walking during 40c day.melting movement as you go.
January 28th, 2007 at 7:47 PM
@62 Suzi…..
6/6/2006 was the day sl died………….
I really feel for those that put alot of effect in the game and have tp deal with such a cs. Your not alone hun you have many followers in your cause
January 28th, 2007 at 7:49 PM
Why was there a mandatory update on a Sunday that wasn’t announced?
January 28th, 2007 at 8:02 PM
Jon… #61,#64,#65
Patience is a virtue that carries a lot of WAIT.
Which (as there is nothing constructive that we CAN do) is what we are going to have to do…. wait (frame) wait (frame) wait (frame) [bigwink]
January 28th, 2007 at 8:09 PM
“Ah, so then the solution is to pay a monthly tier of $295 USinstead of the $125 US I already pay? Of course, how silly of me. I just dish out an extra $2040 US a year (a 235% increase over the tier I pay) and my problems all slip away.”
Well, no Krimson, when The Grid All Hail The Central Grid is not functioning properly, estate owners suffer as much, if not more for being trapped on their islands, as we Mainlanders do. You’d be paying all that extra money for nothing.
January 28th, 2007 at 8:13 PM
@Musicteacher Rampal: 1.13.2.15 was made mandatory as explained in the updated blog:
http://blog.secondlife.com/2007/01/25/second-life-113215-optional-viewer-update-posted/