Temporary glitch reported - all fixed now!
Saturday, December 23rd, 2006 at 7:08 PM by: jeanlindenFrom 17:30 - 18:50 PST a temporary glitch caused regions to lose connection with the grid and residents had to relogin. We have resolved the problem. Thank you for your patience!
December 23rd, 2006 at 7:31 PM
..the lag is worse than ever too. Moving from one region to another takes approx. 7 seconds…
December 23rd, 2006 at 7:48 PM
is it just me or are TPs not working now.. I had to relog to home cause it wouldnt let me tp there.. at least now the island is up.. *theres no place like home*
December 23rd, 2006 at 7:50 PM
“All fixed now” oh really? is that why i keep crashing and cant move when i dont?
December 23rd, 2006 at 8:06 PM
Gremlins!!
December 23rd, 2006 at 8:12 PM
I’m teying to log on and it telles me that I am being loged out by the system and that my account will not be avalabel till 2006-12-23 20:06:14 pacific time. And I’m on est and have no idea what (20:06:14 pacific time) is and this bites.
December 23rd, 2006 at 8:16 PM
Well, Everywhere are different cones when you delete a prim its a green one that fades away and when rezzes or emails it turns blue and fades away and red when a script is running and red or blue while walking and landing… Its annoying…
December 23rd, 2006 at 8:20 PM
Fixed? You’re only kidding yourselves, not us…kind of like that fake two million.
December 23rd, 2006 at 8:32 PM
Alright, how about we knock off slagging the Lindens about things like bug patches? This is a huge, complex network. I’m not a networking professional, but my formal education includes an overview of what they do. It’s hard work, and very few solutions are permanent, especially when you’re continually growing and developing not only the network, but the technologies that fuel it. The grid will break again, we know it and they know it. Nobody is trying to “kid” anyone.
December 23rd, 2006 at 8:35 PM
Alright, how about you stfu slamming my opinion. I have mine, you have yours.
December 23rd, 2006 at 8:43 PM
I’m seeing the same things as Julien. I get maybe 20 minutes in SL before the SL client pegs my processor to 99%. Have to TaskMan/Kill to make it work again. Not exactly what I’d classify as a fix.
December 23rd, 2006 at 8:52 PM
How about we all stop arguing on the blog.
Stephan is right, it is COUNTERPRODUCTIVE to slam the Lindens on the blog. It’s not helping SL at all for you to go “braghrargh I hate the Lindens”.
December 23rd, 2006 at 8:58 PM
I think the Lindens have made some mistakes yes. However this time around they, as barney fife would say “They nipped it in the bud” “nipped it”. Humor is never a bad thing folks…Merry Xmas btw…Thats my opinion and I am stickin to it, speaking of could someone reccomend a solvent to remove super glue from human flesh??? Just wondering
December 23rd, 2006 at 9:00 PM
Alright, stephie & jesse, you both know what you can do, as well as anyone else that doesn’t like and/or agree with my post. Btw, I don’t recall ever saying I hated anyone. I don’t hate anyone, and I LOVE SL. It p’s me off when I can’t simply walk around, or tp, or do much of anything lately. So, again, I say, and with passion…you’re not kidding us. OK, perhaps I should at least change that part and speak only for myself. You’re not kidding ME.
December 23rd, 2006 at 9:07 PM
Well sl keeps getting better and better. 10 thousand prims returned and land shift… how long is a roll back during the holidays
December 23rd, 2006 at 9:10 PM
its called load balancing if they employ that to the website the grid should be next on there list of priorities to put load balancing on
December 23rd, 2006 at 9:45 PM
Complainers, please refer to Terms of Service 1.6, which you agreed to upon signing up for access to Second Life.
December 23rd, 2006 at 9:50 PM
“I can’t simply walk around”
There are MANY complex software routines are at work before you even can ’simply’ walk.. walk where? in what? how does it look? how do you look? what scripts are you using, what does ur ao do? it is not so simple..
Don’t kid yourself, get real..
December 23rd, 2006 at 10:40 PM
must be that not gonna notice anything improvement. now you cant tp, everything lags, when your sitting and stand up ypu float off into space, and on and on… no we cant tell a change was made can we? right. another totally untested “enhancement”.
December 23rd, 2006 at 10:42 PM
G’day Jean
ON TOPIC (all above posters please notice blog rules say it MUST be on topic). I didn’t even notice that temporary glitch!
Merry Christmas to all at Linden Lab and all in world - thanks for making my year wonderful!
Cheers
Alex Warrior
aka Janine Au
PS. Philip Linden is hot. *wink*
December 23rd, 2006 at 10:54 PM
# Roger Gaspara Says:
December 23rd, 2006 at 7:31 PM PST
..the lag is worse than ever too. Moving from one region to another takes approx. 7 seconds…
buy a better computer. I never get below 30 fps anywhere.
December 23rd, 2006 at 10:59 PM
must be that not gonna notice anything improvement. now you cant tp, everything lags, when your sitting and stand up ypu float off into space, and on and on… no we cant tell a change was made can we? right. another totally untested “enhancement”.
*yawn*
this one’s hardly worth my time…
better trolls please.
December 23rd, 2006 at 10:59 PM
I just logged in and no one on my friends list shows up as online. I always have several people on. A working friends list is sure handy.
Stephen, while I agree with you that SL is extremely complex, I do work with servers and networks, and if things were this unreliable where I work I don’t think I’d have a job. Yes, there is no such thing as 100% uptime, but you do strive for that.
I think that a lot of these problems we run into are not all due just to SL being complex, they also have to do with the way LL does things. That last big release for example, came after weeks of ongoing database problems which had not been resolved. Of course they rolled the new code and the DBs start blowing up more than ever.
I don’t think you have to be a supra genius to get that it’s not the best plan to roll out a bunch of new features when you are already experiencing database problems. The prudent thing to do would have been to focus a release on the huge performance problems that were causing us all pain, and to put off the rest of the enhancements until the system was stable.
It’s these kinds of things that get people frustrated with LL. Over and over they roll new code and it causes more pain then it seems to help. That’s not just a function of the system being complex, in my opinion, but an indication of problems with their processes.
Then, when an unavoidable glitch does come up, people’s patience is already thin.
I have to tell you, my first response on reading the announcement the other day about the switch to using more TCP and XML made me cringe. On the face it sounds like a great idea, and we should hardly notice right? And they can flip it right back if it doesn’t work.
Well, avatar texture baking sounded like a great idea too, but it ended up being a huge pain for the end users. Staring at missing images is no help to immersion, and “rebake” is now an essential bit of SL lingo.
Also, LL seems hesitant to roll back code that has problems. Their M.O. is more to leave the broken code in place and let us all suffer in pain until the patch arrives, which is completely backwards if you look at things from the point of view of the user.
December 23rd, 2006 at 11:09 PM
I just want to point out that because someone works with servers and networks for a living, that makes them absolutely qualified to know the reasons for the problems that crop up in SL. That’s why so many people here know exactly what the problem with particular updates is.
Really, we’re all experts, and I expect anyone of us could do a better job than LL. There is not one person posting on this thread who couldn’t do better.
What I want to know, though, is why none of us are writing the damn code?
December 23rd, 2006 at 11:20 PM
point well taken AzaelB
December 23rd, 2006 at 11:38 PM
Actually just in curiosity how many people having problems are on diallup, currently when I teleport I crash nearly everytime after my camera moves to 0,0,0. The same thing happens if I sit or use a poseball, AV’s (mine included) & some of my inventory are not visible for usually an hour, my sound is gone too. Clothes won’t come off and new clothes won’t go on.
All of this happened to me last month too, I put it to the update and coincidently seemed to finish at the same time. But it seems to actually be caused by my ADSL plan, I hit my 12Gb limit out to 20Gb last month and just hit 12Gb again after only 2 weeks, my fixed price ADSL though unlimited in volume drops my speed from 8000kps to 64kps just above dialup speed.
So these faults apparrently either happen too fast to spot on ADSL or are caused by lagging somehow on slow connections.
December 24th, 2006 at 12:04 AM
Ok people, I’m about to give you all a taste of what is due here as some of you dont even get this in your heads.. LL is working on things as best as they can haveing the people doing what they do best, if one the workers is good with code then thats what they do, if another is good with the database thats what they do.. Theres a Reason I hardly EVER look at the blog anymore coz honestly all you FORUM TROLLS gotta stop nagging coz in the end its NEVER going to help. All you do is “Bla bla bla complain complain” and all LL will do is look, pretend they understood it coz it don’t mean anything to anyone besides yourself and your world. Which in the grand view of things is Tiny and pathitic and no one EVER needs to really hear it.. Give them a break for once would you. Its all you all that cause this havok on here that gets annoying not the servers. I myself run a decent system and I never see much of the bugs that go thru. LL does a good job at what they do tho I will admit the server could be a bit more stable but they do the best with what they got and most part most the major bugs from the last Update have been worked out so I say good job LL, keep up the nice work and happy holidays.
And you Forum Trolling fools.
Heres your lump of coal.. now go home, log onto something like SL or something and just Have fun.. for heaven sakes
December 24th, 2006 at 2:03 AM
No its not……and crashing is still happening
December 24th, 2006 at 2:08 AM
Hey!
I can’t log in now,
It stays in the middle that load thing. Then it says that SL doesnt work.
Why cant I log in!
Bye
December 24th, 2006 at 2:08 AM
who is in charge of teleporting then, because I have been stuck in my house for 2 days now, not being able to teleport anywhere? And bug reports are a complete waste of time, I doubt they even read them.
December 24th, 2006 at 2:14 AM
Aha!
Now I know what it is.
When I want to Log in. Then you see a load thing.
It is stuck on contacting to region.
How can I log in in my home?
December 24th, 2006 at 2:34 AM
Or how can I log in on the main land?
December 24th, 2006 at 2:54 AM
Liiiiindens! To the Rescue! The grid yet again acts against the people of LindenLand!
There are people trapped in their homes! oh noze!
There’s a kitty stuck in a tree!? Oh Noze!
There are noobs taking over the Weapons Testing Facility!? Dear Golly!
What can we do!? Wait.
I like some of the new features, not too shabby but I do find the occasional lag horrendous whenever someone plays an audio file (Or strings of audio files to hear a whole song).
December 24th, 2006 at 3:05 AM
“Roger Gaspara Says:
December 23rd, 2006 at 7:31 PM PST
..the lag is worse than ever too. Moving from one region to another takes approx. 7 seconds…
buy a better computer. I never get below 30 fps anywhere.”
I love these remarks…..
Ok not everyone can own a 7900 or high end ATI GC. ……. I have a good system with a Fiber Optical Conntection. 100m up and 100m down. I am inthe mid 20 rangs in fps. with onlya 6600gt. The system never crashes on otehr appications etc. Only on sl. Which leads me to answer its inthe interface that lays the problem I have unlimted BW up and down. Buying a better system does not always solve basic interface bug SL client is having.
December 24th, 2006 at 3:12 AM
“Temporary” and “all fixed now.” Just more LL cheekiness, not at all appreciated by the paying customers.
December 24th, 2006 at 3:38 AM
Yay!! Finally I don’t feel alone any more telling ppl to lighten up. Good to see the defenders finally out number the whingers on the blog.
Happy Christmas to all at LL…just don’t hink you are going to get a holiday…because there are thousands of us who expect to have our holidays on SL.
December 24th, 2006 at 3:50 AM
What happened last night was weird. Me and a friend were in a group of sims when suddenly the whole world went away. The minimap and world map only showed our sim. Attempts to TP or IM anyone in our friends list failed. We stood at the edge of the sim for 10 minutes when suddenly the whole gird reappeared to us and IMs came flooding in again.
December 24th, 2006 at 4:17 AM
I had a glitch last night - Was my sister eating all our bandwidth
December 24th, 2006 at 4:42 AM
I do understand that it must be hard for LL to fix these stupid problems, but what i want to know is why the heck cant they just fix it and leave it alone!!!??? I mean come on, DONT FIX SOMETHING IF I AINT BROKEN, STOP UPDATING, STOP CHANGING THINGS, JUST GET IT WORKING!!!
And I wish LL would work harder at this because without us they would have no money in their wallets!!!
Some of us actually pay them for this, and I think we deserve something that actually works in return!!!
December 24th, 2006 at 4:43 AM
Every time i try and log on, it says your account is not accsessable until the day after boxing day. Does this have something to do with too many people on at christmas?or have i done omething wrong that noone has told me about?i have been at work for a week, and now somebody tells me that someone has been using my account.Could somebody please sort this matter out, because i don’t know how somebody could have been using my account, and i haven’t been on sl.I have no idea why i cannot get on…
December 24th, 2006 at 4:55 AM
Hello linden lab, i really want a response from my comment earlier.Someone might have been using my account, while i was away,and i want this matter sorted, so i can go back on sl, i am trying to be paitent,but when u have nothing to do, sl is the best thing….
December 24th, 2006 at 5:05 AM
Yay!! Finally I don’t feel alone any more telling ppl to lighten up. Good to see the defenders finally out number the whingers on the blog.
Well, Elizabeth, I guess I’m considered a whiner by you being I pay for a service and expect to be able to teleport out of my house at least once in two days huh?
December 24th, 2006 at 5:14 AM
i still cannot get on to sl, can SOMEBODY please..sort this matter out, i really want to go on sl,i haven’t been on 4 1 week
December 24th, 2006 at 5:36 AM
Tis the season to be crashing fa la la la la la la :/
December 24th, 2006 at 5:41 AM
What’s the big deal? I get all the above reported symptoms, especially getting stuck in my house, IRL. Never bothered me
Hurry for home delivered pizzas! Merry Christmas!
December 24th, 2006 at 5:46 AM
Thanks for the fix Jean.
Regarding the troll/supporter issue - I definitely find myself of two minds on this one.
On the one hand, I am sooooo sick of reading the same tired, strident complaints about how “paying customers” deserve better service, and the same over-the-top judgements that these flamers keep making about the Lindens - that they are unprofessional, stupid, or both. It seems to me that their expectations of SL and LL are, at worst, completely out of touch with reality and, at best, totally unhelpful. How can we expect the Lindens to keep an open honest dialogue with us about inworld problems when they always get this reaction. It’s like saying “Keep telling about any problems that arise, but once you do - please stick a fork into this electrical outlet to receive a nice shock for your troubles.”
Clearly, Linden Labs has decided to balance bug fixing with continued enhancements - and this “two steps forward, one step back” approach has irritated many people. I, for one, completely agree with it - SL cannot stagnate, even if new code causes inworld problems, and I totally support LL in taking this approach.
My only advice for people who feel they need to express their anger and frustration is, take it down a notch!
However, on the other hand - all the kvetching and whinging DOES serve a purpose, as tiresome as it is to read (well - actually skim over quickly - I am getting good at filtering out the trolls!) It does express, although in perhaps too strong terms, the frustration we all feel when SL isn’t working right. And the Lindens DO need to hear this -they need to weight their residents’ disatisfaction against their desire to constantly improve functionality in SL.
In the end, I guess Blog whinging is just the price we have to pay. And, much to my own shock and consternation, I MISS LEWIS NERD!! lol We could always count on him to lead the charge of the disgruntled hordes, regardless of the issue!
To all, a Merry Christmas, or Happy Holiday. And to the tireless staff at Linden Labs, all the best for the new year.
December 24th, 2006 at 5:46 AM
Linden Lab really should stop with the new features untill they fix the mess that high-traffic is creating. After all, SL is only gonna get more people and that means that those “database” problems due to the “heavy load.” will only get worse. This Christmas will be a crashing SL.
December 24th, 2006 at 5:56 AM
Technical problems aren’t just a Linden Lab problem - We just had one of our own!
Due to a problem with the server a dummy version of the new tabloid newspaper The AvaStar went online for the last few hours.
However, we have fixed the problem and the current issue is now available at
http://www.the-avastar.com
Apologies for the inconvenience.
Wishing you a merry Christmas,
The AvaStar
December 24th, 2006 at 5:58 AM
did lewis get banned? As for the troll lables LLabs is putting on people these days. i believe they have forgotten how its is to be a normal users on sl.
If did not want to be here i would not. Bu tas as a few have said resently, i wish they reduce those new features patches and just stick to what works. Adding google and googles or new people is not helping the problems.
December 24th, 2006 at 6:02 AM
I noticed the glitch, but although that maybe fixed there is still the more long term issue with the asset server that we have been suffering of late. With issues ranging from slow loading animations to failed resing from inventory and the dreaded invisible avatars.
December 24th, 2006 at 6:25 AM
I just hope the myriad tech problems LL is faced with are fixed so we can all enjoy a prosperous SL new year. This place is awesome when things run smoothly. Best wishes for the Lindens and happy holidays to all !
December 24th, 2006 at 6:26 AM
On topic:
What kind of a glitch, exactly?
Temporary in the sense of “tell the cleaners not to plug their vacuum cleaner into that outlet”, or temporary in the sense that “when we get THAT many people doing THIS, it breaks HERE till they stop. Let’s put new code here, but just reboot for the moment.”
To Angela Glitter: I read that blog post for “unnoticeable improvements” to mean that they would be rolling out code in a way the would prevent the need for shutting down the whole grid for a day.
Personally, if this glitch was as a result of that, I say “great job rolling it back before it caused any real, long-term, problems.”
Off topic:
Nice to hear from Kathrine Wirtanen. There is a third “half” to the equation, that part that lies between the client and the server. I’m guessing that no one remembers a couple of months back, when traffic got routed the wrong way which led to massive lag to the extent that even the website failed to refresh in a timely manner.
Not everything is the fault of something or someone on the server side. More and more of how SL works and what you see is being put into the client.
A large part of what you might perceive as lag is often a result of overtaxing your own computer. You might want to try closing a few tabs on your browser, or burn a DVD when you’re NOT online with SL.
Remember, people: computers are stupid. The will do exactly what you tell them, and they don’t hesitate simply because your system resources are marginal
December 24th, 2006 at 6:56 AM
Max Kleiber Says:
Off topic:
Nice to hear from Kathrine Wirtanen. There is a third “half” to the equation, that part that lies between the client and the server. I’m guessing that no one remembers a couple of months back, when traffic got routed the wrong way which led to massive lag to the extent that even the website failed to refresh in a timely manner.
Not everything is the fault of something or someone on the server side. More and more of how SL works and what you see is being put into the client.
A large part of what you might perceive as lag is often a result of overtaxing your own computer. You might want to try closing a few tabs on your browser, or burn a DVD when you’re NOT online with SL.
Remember, people: computers are stupid. The will do exactly what you tell them, and they don’t hesitate simply because your system resources are marginal
*Smiles Brightly at this*
Finaly Someone sees where my suddon jump got on. Granted I can agree that slight nailing on the LL coffin is gonna happen, thats life and this is called Second “LIFE” wasn’t it? so ofcourse theres going to be the random ranting and raveing from mad people. it happens and I for one am used to it. But when it’s stuff like Max said that LL cant allways control then wheres the point. People gotta learn a little to at best Lighten up on LL. Remember they are only human like all of us,
Delicious Demar Says:
Clearly, Linden Labs has decided to balance bug fixing with continued enhancements - and this “two steps forward, one step back” approach has irritated many people. I, for one, completely agree with it - SL cannot stagnate, even if new code causes inworld problems, and I totally support LL in taking this approach.
My only advice for people who feel they need to express their anger and frustration is, take it down a notch!
I also agree with that to this point to. expecialy the part about “Take it down a notch”. Yes sometimes the enhancements cause problems, like most online programs its normaly a Trail and Error bit thru Testing and such. I as an actual game Dev tester have seen this happening with SL and I dont give two rips about the typical havok that comes about in world sometimes. Either way I get to go torture a prim or make some kinda fantabulistic(”heh even make a word too here so HA!!”) LsL script that still in the major scheme of things here dont really get me much of anything yet expect the random paying from my shops. But when I jump on others and defend LL is when people just take things so far that its almost like we are asking the unresonable from them.
Case in Point:
Cathy Flint Says:
December 24th, 2006 at 5:05 AM PST
Yay!! Finally I don’t feel alone any more telling ppl to lighten up. Good to see the defenders finally out number the whingers on the blog.
Well, Elizabeth, I guess I’m considered a whiner by you being I pay for a service and expect to be able to teleport out of my house at least once in two days huh?
>> Do I have to explain the workings of how the teleport seems to work as when BOTH their servers and the clients pcs are running slow no tps are easy. I was tp locked to, and did I complain over it? no. Did I bring up I’m a paying member of SL(tell now)? No. I delt with it and handled my sides lag like any good SLer knows to do and got my tps back.
and another thing there.. Paying for a service.. Yes we get better for paying but that dont mean that LL is gonna go bending over backwards to fix one small problem when they can get a whole slew of others handled unless its Simple fix.
But thats enough Ranting from me.. I’m gonna start to just sit here.. do my scripts, go turn a box into the most awful looking cristmas tree I can do and have fun. and not read what abouts in this seems as to my point of view here. and I iterate this.. MY, point of view. Is nothing more then another rewriteing of the “lets complain to much” Bible. Go Ahead continue preaching your complaints and not have any fun with your second life. I’m gonna go have a blast with mine out in a club or just putsing around.
December 24th, 2006 at 6:57 AM
I love Second Life but all these continual problems are slowly leaching the fun out of it.
Yesterday I lost a dog, plus the L$ I spent training him. It was the bug where you try to res something and it doesn’t res but disappears from your inventory. After reading the blog I checked with the people I bought him from first. I’m going to see if they can replace him, before I even try contacting the Lindens about it. Today, lag was awful and teleporting worked about half the time. Flying to destinations is fun, but only if you don’t run into red fences everywhere because people have to keep the griefers out. I am hesitant to buy anything else if I am just going to lose it. I’m going to grit my teeth and hang in there because Second Life is awesome when it’s working right. I am absolutely not trying to flame the Lindens. They’ve done a wonderful job creating this virtual world that we all love and I wouldn’t be here if I didn’t appreciate that. But I’m not hiding my head in the sand either. There are some serious problems and they are getting worse. It is just a fact that if they keep happening, the serious players who make SL great are going to leave and the whole thing will collapse around our ears. Lindens, please listen and do something to fix this situation.
Jon
December 24th, 2006 at 7:53 AM
From, Real issues to full plegded Linden suck ups, Please guy that are on the Lindens Side on this one give it up I mean really. It won’t get you free lindens so stop trying ;-).
First of all people pay a lot of money to play this game and it’s like they are being scammed , Runescape had a larger Network then this, but then I played it I had no lag problems.
I mean my computer is only 1 year old and Computers don’t need an upgrade intill 2 years.
And to the Professional Linden Suck up
# AzaelB Says:
December 23rd, 2006 at 11:09 PM PST
I just want to point out that because someone works with servers and networks for a living, that makes them absolutely qualified to know the reasons for the problems that crop up in SL. That’s why so many people here know exactly what the problem with particular updates is.
Really, we’re all experts, and I expect anyone of us could do a better job than LL. There is not one person posting on this thread who couldn’t do better.
What I want to know, though, is why none of us are writing the damn code?
First of all get with the program! We all know that you can only use 16k of space for scripting duh……
And please know that we do our part by paying to play this game or reffering people to it. People invest time and money into this game. “You world, Your Imagine”. When I went to sleep I didn’t have an imagine Fairy Tale dream of lag.
And again lag is not caused by what computer is better, Its caused by if your close the network on not, I’m in New York so I see how I have a smaller lag problem then people in France.
December 24th, 2006 at 8:01 AM
As a fairly recent reader of the blogs, it’s been interesting to see all the griping that accompanies posts about in-world problems and fixes. I’m not, by any stretch of the imagination, knowledgeable about how this thing all works. Not in the least. But, just the sheer size of this thing called SL and the complexity of what we all work with in-world is a pretty good indication of how difficult it must be to make it work at all, not to mention with the few glitches and bugs that really affect us.
I’ve found, overall, that the Lindens address the bugs pretty quickly and get us back on track with a minimum of interference.
Come on. RL produces bugs all the time…disease, evil, disasters. Why would we expect perfection out of SL? Can’t we cut them just a little slack? It would be one thing if we saw a lackadaisical attitude to repairing the problems. But I don’t think anyone can say we see that.
Anyway, my thanks goes out to a hard-working team that keeps us up and running. Now, just increase our prim limits by 2x and we’ll live in a ‘perfect world’.
hehe!
December 24th, 2006 at 8:31 AM
“Second Life is just a bunch of problems.” Really. You know what? First lift is just a bunch of problems. That’s what life is: your life, my life, everyone’s life: one problem after another. The /solution/ is how one deals with them. Complaining that “my life is just a bunch of problems” does not help.
December 24th, 2006 at 8:35 AM
I’ve had a few dreams where I was unable to move when I was a kid or moved very slowly and a few where others moved slower than I.
sorry guys the lags from my dreams.
Lag issues,
Hosting side: Many hosts have redundent feeds to address this but not everyone dose. If one of the feeds at the hosting LL uses isn’t playing fair that could cause lag for some users.
The solution is identify and drop the laggy feed.
ISP side: Some ISPs also have redundent feeds but it’s hard to get users to pay extra for that so many do not.
With a redundent feed the ISP could bypass network flaws and get a clean connection to the grid.
Network side: Backbones don’t nessisarly “play fair” with bandwidth that dose not come directly from one of the paying costumers.
If a connection to the grid happends to pass through one of them (as often is the case) they can drop packets to save bandwidth
Hardware: Once the packets get into your puter there is the processing lag but this comes up as frame rates. The client drops frames on slower boxes and you still move around like before.
Kid brother: If you have more than one person on the same local network (the newtwork inside your home) there is always the possability somebody is hoging the bandwidth.
Server: Software defects on the server can cause processing lag.
Client: software defects on the client can cause processing lag and fail to adjust for slower computers.
Scripts: Some sims lag more than others as some idiot is running a lag bomb of a script.
(I love Slingo however keep in on private islands and Slingo players please go to those islands with no scripted attachmens)
(I’m learning to leave the Multi Gadget and my own scripted inventions at home)
Greefers: Need I say more?
The alignment of the planets: All of those issues exist in small doses and don’t cause problems but when enough diffrent causes hit at once the total accumulation of problems causes detectable lag and enough causes result in intolerable lag.
December 24th, 2006 at 8:35 AM
Nothing will get fixed you do not complain about it. I honestly care less how “complex” the grid is. LL is selling a product and people depend on it to work without a hitch and they deserve that if they are paying for it. I don’t go lease a car with the expectation it will only run when it feels like it and not when I need it to. I don’t want to let it sit at the repair garage then be told we patched it up and “good to go” then drive it off their lot for it to fails again.
If you sell a product there is expectation that it works flawlessly. Any less expectation from the customer is absurd. I grantee if SL did not have any problems people would not be complaining. If you want them to stop complaining then actually fix things or shut it down. Either of those options is the only ethical course for your paying customer. There are are organizations in place such as the Better Business Bureau that keeps companies with failed products in check for this very reason.
For the one saying buy a better computer you are obviously unaware of the issues people are having. Seriously. If a 2000mhz CPU, ATI XP1600pro 256, 1gig PC3200, 6000 down 386 up of bandwidth and NOTHING else running in background is not enough then maybe they need to significantly raise the minimum specs of SL. (That is what I have and I crash all the time and have the same problems people are complaining about) That way the majority of the users online right now will not be online and things will run smooth for the few 100 that have specs you seem to think they need. That is not the case however.
Sims are simply loosing connection. I will be standing there talking then notice my bandwidth and packet loss meter go blank. Then try to talk and it will not show up in chat or IM. Then try to move and I cannot. Try to TP and it will go to the TP screen with no CANCEL or EXIT button and sit there for a few minutes until I hit ctr/alt/delete to get into task manager to manual end the program. That also takes about 20 end now clicks.
Also when building or editing it is completely impossible. I was trying to build a simple object but the moves kept re-doing them selfs. If I move it to the right then to the left and then to the right the object will go through those moves after I stopped moving it. I watched my hair bounce around my head for a few seconds the other day only for it to end up were it started.
These issues are why I went back to basic and sold off my land and stopped building and scripting. The only reason I complain is because I REALLY want to buy land and rebuild my place. I am more than up to paying the $75-$100USD in tier a month plus premium account payments I was once paying. However if this is the product you are selling I would be a fool to do so. I believe, as any consumer should, a product should work as advertised. If it does not and you are interested in or paying for the product it is your RIGHT and DUTY to complain about it or it may never get fixed properly.
However you need to have some maturity and restraint in your complaints or ANTI-complaints. People complaining about complainers in the same tone only drives people apart. Someone saying buy a better computer when yours well surpasses the min specs is only going to cause more friction. That however maybe be their plan. Some people just like trolling for the drama. Much like those wonderful people in world that make them selfs completely hideous and run around naked pretending to not understand why people are not nice to them.
If you want to be treated with respect then try to give some. As for now LL is not respecting us with their “all fixed now” posts. They must not be playing SL and simply depending on people to complain about a problem then band aiding it. I was still having the same problems last night well after this post was made.
Here is wishing you all Happy Holidays! Complainers, anti-complainers and everyone else!
December 24th, 2006 at 9:13 AM
I have read this blog now since it started and finally decided to put my 2 cents it. While I will agree that LL is having problems with scaling due to user load and that is causing many problems. I do think that they are seriously working on them. Nothing happens overnight when one is charting new territory such as LL is with SL that has never been explored before its going to take time.
SL is running easier for me then I can remember since I started. I can run it on my laptop now without crashing and I never could before. I run it on 3 totally differant computers and will say as far as lag goes the faster the processor the less lag and wireless for me causes much more lag and crashs then wired. Also on slower computers turning some settings down helps extreamly with the lag. Also not wearing a ton of attachments reduces your lag and helps a lot with the TP issue. Another thing that has really helped myself and a lot of the people I know is to do a fresh install of SL with each update.
All in all I love SL and dont mind spending a little time fine tuning and giving my computer some TLC to make it run better. There is nothing else anywhere like Sl if there was and it was perfect then all those dissastified would already be there. But the sad reality is this isnt a perfect world and never will be. So I just deal the best I can and enjoy.
December 24th, 2006 at 9:20 AM
@ Azael B
“What I want to know, though, is why none of us are writing the damn code?”
Because as far as comments seem to indicate, LL don’t actually check the resumes which are sent to them
December 24th, 2006 at 9:27 AM
@ Delicious Demar
Right on babe, I’m with you }:=8)
*Raises her mulled wine glass*
December 24th, 2006 at 9:37 AM
And finally, I agree that nobody should complain if their client is below recommended specs, but would everyone PLEASE remember that SL will still have problems on the most sophisticated of client systems. It’s just that kind of software.
Telling people to ‘go get a better computer’ isn’t any more helpful than flaming the Lindens and I’m afraid it just shows your own technical ignorance ^_~
Merry Christmas everybody.
December 24th, 2006 at 10:09 AM
“And again lag is not caused by what computer is better, Its caused by if your close the network on not, I’m in New York so I see how I have a smaller lag problem then people in France.”
Well I am in Tokyo and I have very little my end lag. Then Again my connection is fiber.( who knows really) the cause is. But many in large volume traffic sims are getting bottled necked as they say.
December 24th, 2006 at 10:18 AM
I guess I’m learning some patience and understand how complex SL is. Yes lag and bugs are a pain but I believe they ARE working on solutions and they aren’t going to happen overnight. Part of this is created by the users of SL themselves running piles of idle scripts and zillions of prims on siple items not being careful about resource use. No one is blaming them, just the lindens.
I’m just glad the basic functions are back working (search etc) and on the TP issues, I have a spot on the main land I use between each TP with seems to work around this issue. Of course I hate I have to click world/region everytime I TP so I can see water or find my hair attached to my butt when I arrive at a location but it’s not the end of the world. SL IMHO is about the people in it and the personalities behind the avatars, not how perfectly smooth the game runs. If you are looking for high FPS and eye candy graphics, run a single player game locally on your own high end machine.
December 24th, 2006 at 10:58 AM
Thank you Stephe Erhler. I’m sick of hearing of all these people complaining about the service on SL. I know the lindens are doing all they can do help make SL a better place. I just wish other people appriciated that and would give them time to catch up.
They did just nearly gain 1 million new accounts in about 2 months, which is well over 16k of accounts each day. That alone is amazing. And to update software to handle all that must be time consuming and difficult.
I just wish people cut them some slack.
December 24th, 2006 at 11:52 AM
So how would any of you complainers like to work on an airplane while it is in the air or work on a bus as it is hauling people??? The work that is done here while all of us are logged on is more than I can imagine…I just don’t know how it is even possible. Yet, the Linden Lab people continue to bring us this virtual world while they must work in theirs…which we must not forget is not an easy place to live or work in. So while we are here having some fun and sometimes making a fool of ourselves (myself included) the Linden people are hard at work and trying to meet deadlines…I do not work in computer programming but I do know it must be a headache. So that is what my opinion is if any one cares…..
December 24th, 2006 at 11:56 AM
Stephe has a great point about the prims and idle scripts, if someone were to tell us what that kind of thing was doing with lag, a lot of us would be so much more careful about things like that. Things like hordes of followers wrecking entire sims…theres not even a point to things like that….just to ruin the gaming experience for the gamers…which in turn affects LL with the whinging.
as it was said earlier, people are thinking that they could code SL better than LL can…if so, go and make your own, better online games and see how it turns out. When you do, you’ll find out about how complex and omniscent it’ll seem.
only thing i can agree with is there’s a lot of lag, but i can’t blame that on lindens…but YOU GUYS making huge, sim killing scripts and super high prim objects…or killing a sim for absolutely no reason.
Vewy.
December 24th, 2006 at 12:03 PM
all fixed eh? how come I can’t log in then??
December 24th, 2006 at 1:20 PM
WOW, thanks LL for fixing this. I didn’t know it was a glitch, I just thought the new island on the TG was just dying because of an overload of avatars. But after 5 times in an hour and me being the only one on it it got old.. Im not seeing this island crash anymore though, thanks a bunch!
Some people seem a little confused. This was on their side. If you are crashing (aka, your client dissapears) - then its on your computer only. This is being addressed to sims shutting down randomly.
December 24th, 2006 at 1:22 PM
Well I don’t usually comment but I do have to agree with the folks who are tired of the whining — especially when the blogs devolve into the same bickering that we see on seemingly EVERY blog topic that is made. OK, *we get it already* We all know about the problems. It irritates me too.
I for one do NOT want to see LL to stop introducing new features while working on bug fixes — there’s no reason both can’t be done efficiently. If Microsoft stopped creating new features to concentrate only on existing bugs, we’d all probably be still using Windows 95
But seriously, relax folks, and enjoy Christmas… Then start up the complaining again next year lol
December 24th, 2006 at 2:11 PM
Chat com audio, video e muito mais….
December 24th, 2006 at 3:12 PM
How about LL fix the less “temporary” glitches wihich SL causes such as full system crashes? These sorts of bugs are really unnaceptable in this day and age and rarely occur on ANY apps that I run. If your client software causes these sorts of problems you shouldn’t be releasing it to the people!!
December 24th, 2006 at 3:38 PM
blah…. blah……blah……some people in to go out more!!!!!
December 24th, 2006 at 4:33 PM
Ahh didn’t realise SL wasn’t compatable with dialup, I just read the minimum requirements, but I guess what speed ADSL is the minmum, depending on where you live, apparently 64kps isn’t fast enough from Australia, 512kps worked ok before I upgraded to 8000kps, but the extra speed just ate my monthly limit in 2 weeks instead of 3weeks so now I’m stuck at 64kps till the 7th :/
And silly ISP won’t let me upgrade plans again in the same billling month.
But I was just wondering because many other peoples problems sounded similar to mine and may be caused by a similar problem.
My system is only 6 months old and was primarily built with games in mind.
I can still stand around & chat ok, and just reboot after each teleport. Missing stuff is a hassle and changing outfits, but I know they will come back eventually.
If camping is to go how about some jobs for the guys out there, like cutting wood, levelling land, cleaning up rubbish prims or something. Hmm maybe some encouragement to eat later so we could have cooks & waitresses? I saw some places paying people to mop floors & scrub floors lately, cool makes more sense than sitting motionless in a chair. And I guess the reall camping problem is the multiple AV’s one, wonder what the record is for this, are there people with 20 or so alts sitting in chairs?
Because you rely on real life skills here or your interest to learn, if you can’t graphic design, write script or sell your avatars body, CC sponsorship is a must
Merry Xmas to all out there anyway.
December 25th, 2006 at 6:46 AM
Just FYI, this is not in a “problem solved” state.
SL keeps dropping my internet connection (usually during login attempts, which are routinely failing) and trashing ICQ. Connection comes back, but not until everything is enough of a mess that I have to reboot.
It is just no wise to say something is “all fixed now” until the data is in.
It is categorically not “all fixed now.” If anything, it is worse since it was all fixed.
Login is borked more or less completely - the internet cutoff is but one of many problems. Invisible avatar, login locking after loading QuickTime, etc. And this with only 8200 users. Probably why there are only 8200 users. Also getting login attempts at 10,10,10 where I can’t move or communicate (just like the invisible av). And blue screen crashes out of the blue when I am on, which i do NOT get with other apps that present similar or greater challenges e.g. Far Cry.
Please help those of us who are not in the all fixed now category, and enough already with the self-congratulatory posts. It always turns out to be not the case, it seems. Wait a month, THEN pat yourself on the back.
December 25th, 2006 at 6:54 AM
And yes, I know the Lindens are doing all they can. Are they doing the right things? Who knows? Not me … all I know is I am NOT going to be able to spend Christmas with my partner as planned.
The login server is not doing an even close to adequate job of properly initializing avatars and getting them online.
December 25th, 2006 at 7:48 AM
They are not good all they can. Isn’t it ironic that, they can collect our money, but can’t follow through with the terms of service. I mean it seems as if the ban anyone that protest against bad services….
And you Lindens need to get off your fat butts and do something. I mean there is 2 lindens on at a time and There is no live help.
My business is slowing down because of these failtures.
Why does sl crash more then test cars?
December 25th, 2006 at 9:43 AM
Again Badgirls sim did the big crash! I don{t know about you all. But there is some major problems in high traffic sims. The harware is just not enough to support the populations at this high of rate! and its just getting worse!
December 25th, 2006 at 9:58 AM
OMG i never seem the game inthis bad of shape since 1.6 client!
December 25th, 2006 at 11:21 AM
Guys, i’m using a celeron 1Ghz, with a built in 16MB 3d accelerator on a laptop with 11Mbps network that get’s only 1Mbps in real life and adds plenty of lag.
My point? I’t working half way ok. It get’s 10x as many problems as my main workstation (athlon 64 3500+ 2GB ddr2, nvidia 7600 256M). The computer IS a big source of problems.
Second point. Most people have no clue what their computer specs mean. They just went and bought what friends told them to. So what if yoiu have a nice DSL line and fast video card. If your machine is loaded up with trojans and viruses (as 75% of all windows machines are according to mcafee and gartner) then you are going to crash and have problems!
Ok, third item. Let’s have a show of hands for those that have actually administrated a CLUSTER of game servers, or written 3d OpenGL code applications that make use of that cluster. What? No hands showing? Not surprised. Running SL is VERY different from running a network of 5,000 isolated servers. It’s different from running a DB on a 128-way mega-server. It’s different than anything else you can come up with. So stop with the crap of “oh I have XXX experience and do YYY for a day to day job and I’d get fired! if BLAH”. You do NOT know what it’s like. You probably don’t even have the faintest CLUE about what really works and what doesn’t. The closest thing that can come to this is someone that’s coding or supporting a MASSIVE 1,000 server web application that combines ebay, MSN, google, and all of the rest of the major web apps on the internet into one huge beast.
As for the other games, guess why they are stabler? Well, it’s called NO USER CONTENT CREATION. Yeah, youi can make a magic item, but it’s just a combination of locally stored textures and objects. NOT new prims and custom textures with custom scripts. So no they don’t hold a candle to what SL has to deal with. Comparing SL to any other online RPG is unfair to say the least.
Anyways. Me, I’m AMAZED that the lindens have pulled off what they have. This has to be THE most complex interactive system that I have ever laid eyes upon, and it still amazes me with the shortcomings and bugs that it has. Bugs, shortcomings, ok, last rant. NOTHING IS PERFECT! Get a grip guys. NOONE has tried this before. The Lindens are LEARNING HANDS ON here. They aren’t gods. They make mistakes in design and implementation. Would you rather have SL 10 years from now, or today with a few bugs( some of which are quite annoying at times)? I think you will all answer “today! PLEASE!” because you are sick of the repetative hack and slash of everyone else’s RPG.
Anyways. Theres my Yule gift to everyone.
I hope (but i’m not holding my breath) that the bitching and moaning click group here will read it and maybe some will realize how bad of little children that they have been this year.
Now shoo! Go open a present or two. Have some egg-nog. Sing carols. Just let the Lindens have a few days of peace and quiet!
December 25th, 2006 at 2:33 PM
Ahzzmandius, very good post. We have a pretty souped up, 2 year old Windows machine and and an “old” 1.2GHz PC running Linux (but with a pretty good video card). The old Linux box seems to run SL better than the faster and newer Windows machine. We also see fewer video problems on the Linux box than the Windows machine… Weird, but obviously the client does play a big factor. On our Windows box there are a ton of other services running and apps installed, etc etc.
December 25th, 2006 at 3:40 PM
>> enough already with the self-congratulatory posts
Yep, and on top of that, Cyn has the gall to post “Holiday Support Hours” when there are none…
December 25th, 2006 at 3:54 PM
well like every 1 is green and red and some tmes i lag really bad and it want stop movin =\
December 25th, 2006 at 7:10 PM
“Ahzzmandius Werribee Says:
December 25th, 2006 at 11:21 AM PST
Second point. Most people have no clue what their computer specs mean. They just went and bought what friends told them to. So what if yoiu have a nice DSL line and fast video card. If your machine is loaded up with trojans and viruses (as 75% of all windows machines are according to mcafee and gartner) then you are going to crash and have problems!”
Great Reply This is so so true! Its sad when people go out spend googles of monies on computers and have NO IDEA what they are saying or doing. If your speed of the line is strong enough you can get away with a few major issues with Sl. But Bit enought to be cozy enought to play.
I for one when i was (oct 2004)hatched played with a 8bit Graphic card (later a 5500gt)GC, P3 866MHZ, and 386 memory! But I had a power 50m dsl connection. I was able to play with some ease . I never crasy that offen either. I was holding 40+in my event for a few months. So The concept of a good connect and GC does apply to me.
December 25th, 2006 at 8:19 PM
You guys should totally fix the water
December 25th, 2006 at 8:46 PM
Lindens, the problems are not fixed, you need to get to work. -_-.
~Axel~
December 26th, 2006 at 7:42 AM
quero jogar
December 26th, 2006 at 8:31 AM
I expect Lindens to raise value of life in SL by raising the price of membership. This would enable them to have more money when working on it and take of the load by reducing the number of in-world people.
Maybe it wouldn’t be popular at first, but having fast responsive and reliable SL at a little greater price would be better goal for everyone. If not, maybe SL will go down as a one perfect project that didn’t surviv