In World L$ Balances Not Updating After Buying L$
Wednesday, December 20th, 2006 at 6:02 PM by: Jeff LindenI’ve already covered this earlier with Blue’s post, but it’s worth repeating again:
If you use the in-world Buy L$ feature to purchase Linden Dollars, your L$ balance in-world will not automatically update.
Any of these conditions will fix the display and update your balance:
* Make a transaction of any other type.
* Relog.
December 20th, 2006 at 6:08 PM
Does the term “Regression Testing” ring a bell?
Try it, you’ll like it.
December 20th, 2006 at 6:19 PM
Yeah I didnt know that and i bought twice, thinking i messed up, now I am worried about my spending too much of my own money : (
December 20th, 2006 at 6:27 PM
No, but it happens from time to time. Its nothing new. Thanks Jeff for clearing up the miss understanding.
December 20th, 2006 at 9:15 PM
Whilst I sympathise, it must be a little heart stopping to buy Lindens and not have your balance update, at least there is an assurance they will eventually do so.
Be wary though, two months ago I purchased 15,000 L$ in world or at least attempted to. I got the famous ‘failed transaction ….your account has not been charged’ message. On checking email later I get a paypal reciept and indeed I was charged for lindens never received.
Billing will not even do me the courtesy of a reply or an explanation despite numerous requests and submission of my reciept to prove they charged me $55.
So if your Linden balance updates I am happy for you……if it does not you have my sympathy and make the most of it because it is more than you will get from LL.
This is probably not the place for this ……but if billing won’t listen to me….maybe they will take notice of you guys. :/
December 20th, 2006 at 9:19 PM
@Lord Humphrey: Did you file a chargeback with PayPal? If it’s already been two months since you tried to make a purchase from LL, you’ll probably want to get on that ASAP.
December 20th, 2006 at 10:44 PM
Same thing happens after getting your stipend bonus every week. Won’t appear in your balance, but it will show up on the SL website, and transaction history.
December 21st, 2006 at 12:22 AM
Hugs is right…….Look at your TH on the website. Good call Hugs!!!!!!!!!!!
December 21st, 2006 at 1:00 AM
I sympathize with Lord on the lack of response from the Lindens. Support claims ” Inquiries received during working hours will likely receive a very quick response; inquiries received after hours or on the weekend might have a wait a bit longer, probably until the next business day. ”
I filed a support issue early Monday morning using the web form, got no reply, queried them by e-mail Tuesday,n oting the report #518951 in the autoreply, and still have not gotten a response. I thought maybe they were just busy, but Lord’s two month no response is sort of scary.
And this is a time-sensitive issue–they disbanded a group I created because I didn’t invite a second member for 48 hours (RL delayed me setting up the parameters) and then when I tried to start it again wouldn’t allow it, saying the name was already taken. Looks like Governor Linden took it, as it doesn’t show in search.
Anyone know how I can get it back?
December 21st, 2006 at 3:17 AM
This is not the only thing not updating correctly. I went to rate someone I was going to rate two out of three but changed my mind and make it one out of three. The buttons showed one positive. I was charged 50 L$. Apparently I was suppose to wait a “few minutes” for the changes to take affect??? Even tho the changes appeared on my screen. So where did the other L$25 go?
Cat
December 21st, 2006 at 7:23 AM
Cat, it went to fund the “Feed the Lindens” foundation, a charitible organization that exsists to provide those hard-working Lindens with an unlimited supply of watermelon. The foundation would also like to thank Lord Humphrey for his sizable donation.
December 21st, 2006 at 8:06 AM
Cat that happens offen in a laggy sim. Transations have been very very unstable in hight population sims. Nightmarish in fact!…..huggies:)
December 21st, 2006 at 2:01 PM
Hi to all reading this is my first time here,. I was wondering if any other landowners were fed up to find out that they could not change the texture of their land (UNLESS YOU OWN AN ISLAND) I find this to be very unfair & irritating as it means the use of a lot of prims to have a seasonal snowy land.PLEASE POST RESPONSES & MAYBE THEY WILL CHANGE THIS & save using our prim allowance we pay good money for our land & should be allowed to utilize all functions on it
S.O.P ( SAVE OUR PRIMS ) please feel free to look me up & IM me
THANX Xindi Zaoh
December 21st, 2006 at 6:39 PM
Maybe is not the place to talk about it, but i second that Xindi, im with you 100 %, that really sucks (but no more than the sucky performance we all are suffering…)
December 21st, 2006 at 8:03 PM
Is this problem also affecting things like SLEx cashouts perhaps?
There are a number of us that withdrew money from our SLEx balances, but while the money is withdrawn from our account there, it’s never shown up here, not even on relog or following other transactions.
December 21st, 2006 at 9:12 PM
Art
After two months with no reply and no explanation despite numerous requests for the same I today recieved an email…….asking that I rate the customer service I recieved! The fact that they have failed to offer any service at all seems to have escaped them completely.
I find it ironic that here in the UK the general perception is that in America the customer is ‘king’ and that customer support is a priority for most businesses. Just my luck to have found an American company that adopts a support policy that is the antithesis of that perception!
I will say that I adore SL. However as unique as it is you can bet that before long some serious competition will come along. LL need to consider that they can’t expect us to put up with poor performance, and inadequate support forever because once the field opens up they will be in serious trouble if they insist on maintaining the current unprofessional practices.
The day SL is no longer unique is the day LL lose the one asset that keeps most of us loyal in spite of everything.
December 22nd, 2006 at 1:07 PM
I just wanted to say although I had missing lindens I got them back today thankfully as it was 8900 that went missing, and I am pleased to say that I was finally able to get through on the phone from Australia and my account has finally been fixed. I had also recently paid a years membership and that was not showing on my account so had paid on the 1st Nov 06 for one year and it was telling me I had to pay again on the 21st of Januray 2007 another year but the lady I sopke to at linden labs billing fixed it so I can play until nov 07 at least. So if you are having problems email is not the best way to contact linden labs at the moment.
I joined SL in July this year and there were around 300,000 members and 5 months later there is over 2 million members any business would have problems with a grow like that.
the only issue that does upset me is the lack of response of emails sent, but I guess also with the holidays they will have less staff.
I also looked at other virtual worlds and I can say that SL is the best there is and the most user friendly. the issues with lag and load will be resolved eventually but with the growth it is to be expected. Though Linden lab should have been prepared for this a little bit more I can understand. Happy holidays all from an Aussie supportor of SL.
December 29th, 2006 at 3:38 AM
I know. It is crazy but I can understand why those conspiracy crazies can get all hyped up.