[RESOLVED] My Land and Group Land are enabled again
Thursday, December 7th, 2006 at 5:43 PM by: Torley[Dec. 8 @ 11:28 AM PST] My Land and Group Land have been turned back ON inworld.
[8:33 PM PST] Remember, even though they’re down right now, you can still check:
in Your Account on our website.
[8:21 PM PST] Search > People is back up.
[7:42 PM PST] Search > People, My Land, and group land in Land & L$ is currently off while we stabilize the database. Sorry for the inconvenience.
[7:35 PM PST] Earlier, we turned on Search > Places earlier intermittently to test. Unfortunately, we found further troubles, so it’s back off. :(
We’ll continue to monitor our database for further issues.
[6:47 PM PST] Many questions have been coming in about Search > Places not working since last week. To emphasize why, as Robin Linden posted to our forums:
As of this writing all Search> functionality is restored except for Search>Places which we have turned off deliberately. Turning it off is allowing us to diagnose and address some of the problems we’ve been having with database load. You may also see us turn off other parts of search for short periods of time while we continue the testing.
[6:28 PM PST] For those of you interested in the technical details behind this, please see Jeska Linden’s post, “Town Hall with Cory Linden, Dec. 20 at 2:30pm PST“. He’ll be present to explain more about Second Life’s underlying technology and where we’re going.
[6:10 PM PST] We apologize for these repeated problems, they wear on all of us. I’m sorry I don’t currently have an ETA, and I wish it was easier. I’ll certainly continue to be here on the blog and inworld.
Behind-the-scenes, we’ve been continuing to work on improving the database load, which has to be stable in order for us to bring back features like Search > Places. The rolling update today is one example of this.
[6:06 PM PST] IMPORTANT: If your L$ isn’t appearing, it’s NOT gone — it’s just not showing. As has been the case previously, it may appear after you’ve waited awhile, and should definitely appear when these issues are cleared up.
From inworld, Char Linden just broadcast:
We are experiencing a few DB issues. Failed to rez, teleporting. Please see blog.secondlife.com for more info. Thanks!
I’ll post updates as we find out more. Thanks for your continued patience.
December 7th, 2006 at 5:48 PM
I applaud your consistent updates on grid issues.
December 7th, 2006 at 5:48 PM
Do we have an ETA on a resolution for this specific problem? Just curious.
December 7th, 2006 at 5:49 PM
Seems like some of the old problems like rezzing, teleporting, missing inventory are coming back all the time. I was under the impression that the last update was to have taken care of some of these issues. Now they keep coming back. And keep coming back. I know it’s frustrating to you Lindens as well, but we are the ones who are losing inventory items. When we have things to do and places to be, something always seems to happen to distrupt the normal flow of things.
Is it possible to find the problem, fix the problem and prevent the problem from occuring again? Sounds simple huh, but I know it isn’t.
December 7th, 2006 at 6:03 PM
you also have issues with land databases….when I pull up “my land”…I get nothing…thought you should know
TM
December 7th, 2006 at 6:04 PM
Issues with group info data as well. Bug report sent.
December 7th, 2006 at 6:07 PM
Same for people search, etc.
December 7th, 2006 at 6:07 PM
people search isn’t working for me at all…
December 7th, 2006 at 6:08 PM
when will you EVER get things right. These problems are beginning to be more than just daily but multiple times a day
Please Fix the client and only do unbreaks once monthly we residents would be MUCH happier
December 7th, 2006 at 6:08 PM
Yes — thanks guys! Please read the previous database load issues, these symptoms will be the same or very similar: Search, teleports, L$ balances, showing info of many different kinds in Second Life, etc.
December 7th, 2006 at 6:09 PM
Invisible avi’s + “downloading clothing” is back too, but it doesn’t take altoo long this time. Aside from that… HUD textures still stay very blurry, or turn blurry a while after loading.
December 7th, 2006 at 6:10 PM
Hope everything goes well in this matter, hope the fix goes well.
I am having alot of trouble trying to build and deed a small peice of land to a group.
December 7th, 2006 at 6:15 PM
People search not working and neither is my new hud. : (
December 7th, 2006 at 6:17 PM
Torley, it would be much appreciated if someone would tell us what kind of fixes are planned for the databases issues. I’ve heard rumors of outsourcing the database, rumors of a switch to a more distributed form of asset distribution…but nothing I can believe. If you could give us some details, I’m sure many would appreciate it.
Thank you for your time.
December 7th, 2006 at 6:17 PM
Second Life… just like real life: Nothing ever seems to work, but folks keep on truckin’ nonetheless. When we can go over the problems we all seem to either tunnel under them, detour around them, or just camp out and wait for something to happen… Yep, ever more like real life!
December 7th, 2006 at 6:19 PM
I’m personally getting a little sick of this. I don’t spend a whole lot of time on SL, and I -DO- pay money, both tier and my premium account fee. This is to the point where I can barely even log in without there being some kind of crippling database problem. Does this mean I’m going to get a discount this month or something? That’d be some customer service there.
Gah.
December 7th, 2006 at 6:26 PM
figure i point out that linden dollars are not being transfered too much often or not at all
December 7th, 2006 at 6:27 PM
Lucifitias, yes — for that, please look forward to Cory Linden’s upcoming Technical Town Hall:
http://blog.secondlife.com/2006/12/06/town-hall-with-cory-linden-dec-20-at-230pm-pst/
December 7th, 2006 at 6:28 PM
I won a store in Crumbi and ever since last Wednesday joke of an update my vendors will not work on my land, they will work outside of Crumbi, but not there. I have been seeking live help for advice, finally got a response after waiting about 30 minutes tonight and as soon as i get the response, I crash and no more help from Live Help. Paying for a service, SL, that does not work half the time, is bad enough, but when my items can not be rezzed in my store on a temp rez vendor, it is now costing me sales too. I know this is off topic, but you got to vent where you can.
thanks
December 7th, 2006 at 6:28 PM
Hey guys, we are all getting sick of this, but SL is really a work in progress. This is what being on the bleeding edge is like. I agree that it’s all a bit tenuous and I’d love to have it all much stabler too, but bitching at Torely and the Lindens won’t help, it just adds to the unpleasantness.
I’m not saying this isn’t bad or that LL shouldn’t think carefully about their development process, but this constant pointless complaining in the forums and blogs serves no purpose. Either we’re in or not, and for the time being I’d suggest we stay in and roll with the punches.
Years from now you can tell your grandchildren that when you were young you had to use a mouse to control your AV, and they shouldn’t be whining for the latest brain implant controller.
December 7th, 2006 at 6:29 PM
linden lab i trust in you’re abilaty to fix these problums i know you are working on it round the clock and these things don’t make life easy for you eather.
in this time of trouble a kind word can go farther than a harsh one and i would ask my fellow resedents to remember this and do there best to stay calm and trust in the talents of the SL creators
may you find all the soultions soon
December 7th, 2006 at 6:35 PM
i have 40 prims available…and i cant rez because land full? a two prim object no less…lol. when i can rez the stuff rezzes, well, not on my property. lol my poor neighbors…i’m doing major construction. if you’re reading this neighbors, lol, im sorry!
December 7th, 2006 at 6:38 PM
Tell you what though, the old adage “Save often” doesn’t help here. I’ve lost well over an hours work, even though it was successfully saved in world. One script totally disapeared, and another reverted to a version from several saves earlier. I suggest you scripters out there keep a local copy of ALL your scripts on your computers.
December 7th, 2006 at 6:42 PM
Ralph, along the same lines, I don’t think it can ever be too obvious how we Lindens, since we’re behind Second Life, which is this incredible Resident-created world at its heart, we want the best. No good parent would benefit from maiming, or even killing, their children. (I know that’s a stretch of the imagination — yet, this is a world to explore your imagination.)
I can personally say how good I want Second Life to be, and how I want to see *your* happy Second Lives being lived, with disruptions being minimized, with crap throttled down. There’ll always be problems, social, technical, and otherwise — humanity is rife with them — but in building what we believe is a better place in this new world (again, a stretch to some, but this has certainly been true for me, and I know many people who come here for happiness), it deserves to benefit in such a way that, in the future, we can look back and say “This is what it took to get here, and it was worth it.”
December 7th, 2006 at 6:53 PM
database issues , like missing images , lost inventory , missing attachments , oh yes update your system issues…. well if lindens would hire people that know what their doing in the first place we wouldn’t bein this database problems, things like that should not happen especially if our dollar is at risk and things missing that lindens wont replace or compensate with money even if people have proof of purchase , also *We value free expression. However, stuff that’s off-topic, abusive, or otherwise busts the rules will be removed without comment.* that statement is not fair interfers with the first admendment of the US .
December 7th, 2006 at 6:59 PM
Here we go AGAIN
well past week lost so much stuff from my inventory and no one on Live AKA(Dead) help will answer… i did file a bug report and NO response as usual …how long do we have to go through these database issue its been over 2 months now …Lost work lost inventory, textures dont stay on objects even after saving they revert back lag lag lag im ready to pull my hair out no support from anyone ever this game has gone down the tubes beyond control…. what does it take to get a few more servers or let us back up our own inventories so we dont lose MONEY ALOT of money that we spend on in world items! my gawd already what does it take to fix this
December 7th, 2006 at 7:02 PM
Brothers and Sisters Of Second Life, in this oh so troubled time We must stand together. The World is very different now, and we are all facing hardships. We must not forget that the Lindens are not our enemies, they are our friends and our leaders. They are the pioneers of this great world we call Second Life and we must stand behind them and place trust in their wisdom and judgement as they make this world a better place. My fellow SLer’s: ask not what Second Life can do for you - ask what you can do for Second Life.
December 7th, 2006 at 7:02 PM
maybe people need to start doing chargebacks on their accounts and telling their bank that LL defrauded them for that month of service they never provided. slap LL with enough charge backs and that will get the ball rolling for LL to wake up and take notice, rather then take money out and continue on.
December 7th, 2006 at 7:03 PM
All these issues have brought my inworld sales to a halt. Usually my costs are covered by sales but I’ll have to dip into my own pocket this month. Shouldn’t there be deferred fees until these issues are fixed?
Directory and classified fees don’t come close to lost sales.
December 7th, 2006 at 7:03 PM
I know this is slightly off topic but I haven’t had a response yet from multiple live help queries, a bug report or a support email… I log in with my alt at least once a week and collect the stipend, as well as my main paid account stipend. This week, main account receives $L, alt doesn’t. There has to be some kind of bug going on there, right? I know everyone whinges that people shouldn’t get free money, and if you do decide to negate that particular policy then fine; but there has been no notice about this and my other basic account friends have received their stipends as normal. It’s not a huge deal but it would be nice to get some feedback, one way or another
I’m sure you’re all working hard on the DB issues but I’m thinking this is just another example.
Alternatively, I wonder if you have to log in by a certain *time* on ‘pay day’ to get your stipend..? The info just says once a week but I’ve always logged in on Tuesday if not before, and it’s never failed me yet…
Thanks ^_^
(And no, to the nasty minded, I don’t have an alt just to collect ‘free money’ so don’t even start ¬¬ )
December 7th, 2006 at 7:10 PM
ahhh database issues is live help a database issue ,where are they when you need help , hehehe yeah i was about to say and bring that up too and when they answer they make you feel like the villian when we are trying to get help answer i used to get and still do “its your graphics card” lol
December 7th, 2006 at 7:11 PM
I’m not terribly interested in the wrecknowlogy behind SL anymore so much as just curious to see when and if you will be able to overcome the recent issues. The fact you fail to see the forest for the trees is somewhat disconcerting. To put it simply. Lindenlabs has tried to float a battleship in a mudpuddle, bit off more then they can chew etc etc..Riddle me this Lindenlabs. How many resident’s/logins can your hardware support at it’s current levels? I dunno if yall have noticed this but the problems start when the resident logins hit a specific magical number..I’m guessing some place in the 14-16k range online at once. A large bergs worth of humanity all rezzing prims, hitting search, running scripts and shooting guns all at the same time. Well, heres an idea and you don’t even have to drop your “Milkcow” Non verified alt spammin new little friends. Split this puppy up. “Segregate” it for a couple of weeks. Slap the crush of humanity that is the last 6 months into one Database server to crash and burn every five minutes and let us old geezers have your only marginally unstable tiny little plots of heaven back. Just think. Your new Investors would have 3 Secondlifes worth of space to advertize on, the teens would still be in underwear, the Griefers would be in freebie gun heaven and the rest of us could get back to doing what we do best. Being Geeks.
Thank you for your consideration. L. Amy
December 7th, 2006 at 7:16 PM
Fledhyris Proudhon .. i can answer you on that , lindens said in a forum report one time the beginning of ‘06 that if you possibliy log in on friday by tuesday your garintee the 50 stispend on a regular acct basic acct that was before all the changes dunno what it is now so far it that still works!
think that will help you
December 7th, 2006 at 7:20 PM
i used to get and still do “its your graphics card” lol
Well, don’t keep us in suspense…was it your graphics card?
December 7th, 2006 at 7:21 PM
Neogrinch Says: We must not forget that the Lindens are not our enemies, they are our friends and our leaders.
if they are our leaders i want an election cus i’d be voting them out of office in a heartbeat
December 7th, 2006 at 7:24 PM
election sounds good ….lol , oops lost inventory ballots…. LMAO database issue strikes again!
December 7th, 2006 at 7:25 PM
“As of this writing all Search> functionality is restored except for Search>Places which we have turned off deliberately.”
That statement is patently false. Last time I checked, classified ads were still not functioning properly. I understand that LL is working to restore things, but making statements like the one above is extremely frustrating to people whose businesses depend on classified ads. In fact the classifieds are even more important now than before with places searches not working.
I guess what I’m saying is, it bothers me when LL tries to paint this picture (intentionally or not) that everything works except this one thing. That’s just not the case, and everyone here knows it.
I’ve asked these questions multiple times elsewhere, but gotten no answer, but hey, I’ll ask again for fun.
1. When can we expect classified searches to function as before?
2. Short of being able to answer question no. 1, why has it taken 8 days now to give us a concrete answer on what’s being done to fix this? What is LL’s plan of action to fix this? Is there a plan at all? If not, why not?
3. It’s clear that the last update has caused MAJOR problems and crippled a vital part of SL. Why don’t you roll back to the previous version of the client until you can get these issues ironed out?
I’d much rather have the ability to do basic searches than be able to grant or take away friends’ ability to see me on the map!
Maybe I’m wrong, but I don’t think I’m alone in that sentiment.
December 7th, 2006 at 7:26 PM
The advertisement for “Warf Ventura” contains the word “hover” in the body text.
The word is not present in the title of the ad.
Searching for “hover” does not return the ad.
Please resist using phrases like “all Search> functionality is restored” until ALL search functionality, as we knew it, has been restored.
When can we expect this to be fixed?
When will I see a refund for the week of service you did not provide?
December 7th, 2006 at 7:29 PM
Map is not working right. For a while all the islands did not appear now about 1/6th of them are showing up but many others are not showing up and no people showing up on mainland. Strange.
December 7th, 2006 at 7:31 PM
And just as I wrote that, the other islands appear and people are now showing up on the mainland. Please ignore my message right above this one thanks
December 7th, 2006 at 7:32 PM
Place search was working for a while but is offline again, wtf?
December 7th, 2006 at 7:33 PM
OMG i went into my livingroom and my tv is gone. Found a note from Linden Labs “sorry about the tv, database issue”
December 7th, 2006 at 7:36 PM
These database issues are unacceptable! You state you are going to change little things and it messes up HUGE things! The major rw game developers would lose money BIG time if they put out a program like this. No one would buy it.
You tell us we have to accept the fact that the higher ups can take this game down at ANYTIME and still charge us when it doesnt work. Amazing. Here I am stuck in a shop and cant teleport anywhere. Im tired of PAYING for a game that I cant GAME!
I feel bad for the builders, scripters and designers. Im just alittle peon that comes in to play and shop! How can you create when you cant provide the so called database in the first place?? Ive been here over just one year and it seems to get worse and worse.
Im done ranting!
*grumbles and shuffles off to bed*
December 7th, 2006 at 7:38 PM
Can’t rez or give objects right now. *sigh*
December 7th, 2006 at 7:38 PM
Hmmm..I wonder what NBC thinks of all this? Hmmmm….
December 7th, 2006 at 7:43 PM
my two cents , if LL goes back to the last update and disregards this update ,it wouldn’t do any good because the issues that got us to this update issues where like 5 updates ago. See my thorey is LL covers up the little bugs unintentionally hoping no one notices it and mis communication from techs that think they covered up all the bases and skip a red tape step because LL is in a hurry to get the client out> Well they think its ok to release when its a time bomb waiting to explode into bigger issues , like pose balls not interacting with multi players , missing images ,disappearing dropped objects before your eyes going poof and no where to be found, shadow above your toes instead of under your toes or your avatar floating an hairline above the ground while your walking which is also gone unnoticed by residents .
Search issues as to do with the new tab web feature that they added to the profiles causing a bug that was covered up by a fix of another bug fix . its a chain reaction .
Lindens try not to panic anyone because of their techs but we all know everyone is intitled to a mistake etc etc
December 7th, 2006 at 7:45 PM
I’ve just logged in, after an evening away, to find that not only has my inventory vanished but everything I was wearing (skins etc) gone and the char prim completely reset. Is this all part of the ongoing issues? Is it all lost for good? Will I be reimbursed the actual, real, money spent on all of that stuff?
December 7th, 2006 at 7:48 PM
@Sweet and others.
Give the poor grid monkeys a break
At the start of this year there were less than 200K users…..By same time 2007 2 million…. That kind of exponential growth is bound to experience issues.
Not to mention they are pushing mySQL beyond the limits of normal users and running into software bugs which are not their own.
So the fact that the whole thing hasn’t crashed for 3 or 4 days as AOL and Ebay did in their early days or even the proto internet in the 70’s well……some of those grid monkeys are pretty darn clever.
December 7th, 2006 at 8:01 PM
Alexander
They are not even close to 2million unique users. Id guess around 80 to 90% of all the people new are the allready inworld griefers and scammers. If you dont beleive me check out Second Citizen forums where they brag about have 50 to 100 alts each and being the cause of grid attacks. So just the fact that they allowed the free accounts to be open to all the trouble makers. So it is kinda of there fault. You eliminate free accounts, you would cut way down on grey goo and other attacks. You would cut down on this so called heavy load. So we the ones who pay to play could actually get what were payinf for.
December 7th, 2006 at 8:11 PM
Is this game/world/application/ EVER going to work right? I mean, EVER?
Not a constructive question, I know… but I used up all my constructive comments a frigging week ago.
December 7th, 2006 at 8:13 PM
Just my two cents:
It’s funny when ppl complain so much and say things like “noone would pay for a game with problems like this”, obviously you’ve never seen everquest lol….Second Life is on the forefront of internet possibilities, and of course there are going to be problems with any new thing. The update didn’t cause the issues alone, the major growth right now is more of a cause, the update may have just instigated it. And ironing out these issues now would be a lot better than just saying “oh no, we’re having database issues, lets just ignore future problems and roll the version back”….they tested this version majorly on the test grid, so maybe you think that these extra database features like show on map and everything just put load on the main grid database, that will be there in the near future anyways, and it couldn’t have been anticipated that it couldn’t handle it fully at the moment, especially with the growth that SL has seen even in the past week. . Let them iron out the problems now rather than have bigger problems later.
I have over $1000US stake in SL right now, and have lost over $50US worth of objects, and i know better to whine about the issues because that doesn’t remedy the situation. LL knows that these issues are causing hardship and are doing everything in their power to fix it, it’s obvious that they are, with the region rolling and testing the search functions. Yelling at them just makes you sound ungratefull for what they have offered you thus far.
Think before you speak and offer praise instead of evil, because offering evil gets you evil.
December 7th, 2006 at 8:30 PM
@ Miche
There aren’t any more people online right now than there was before the update, so your argument that this increased load is the issue doesn’t really hold water.
SL has had 15-16K users online at any one time for months now, and there were no issues with search functionality having to be turned off before the last update.
I do understand that these are complex issues. Fine. Not a problem, but when something so basic doesn’t work and continues to not work for an extended period of time, I think you have to start looking at the possibility that you need to take a step back to a point where it did work.
No harm in that. Nothing to be ashamed of there. Take a step back and work on the issue some more and re-introduce it when you think you’ve got the problem solved.
As for seeming ungrateful, well I guess that’s a matter of opinion. I certainly am grateful for the creative outlet SL provides, but I’d like it to work properly at the same time.
I’d also like some concrete answers to the above questions. Perhaps I can be a little more grateful once that happens. I think waiting 8 days for answers is quite long enough, and I don’t think it’s unfair or unreasonable to expect LL to answer those questions. Certainly they’ve had enough time to formulate some kind of plan, timetable, etc., and I think it’s time they started sharing the specifics.
However, I’m losing confidence in that ever happening.
December 7th, 2006 at 8:34 PM
>>>As of this writing all Search> functionality is restored except for Search>Places which we have turned off deliberately. Turning it off is allowing us to diagnose and address some of the problems we’ve been having with database load. You may also see us turn off other parts of search for short periods of time while we continue the testing.
So, let me wonder why the top 25 has not been “turned off deliberately” and why the places featured in there are quadruplicating traffic since last few weeks. Basically all the grid is deserted except the few spots featured in the top 25, that are actually attracting huge traffic JUST BECAUSE the other ones are impossible or too hard to find. If this is the new policy about the ‘equal opportunity’ in competing for traffic based on the quality of the products you build and sell, let me say as openly as I can that I sincerely feels betrayed, deluded, completely pissed. Moreover, let me ask how might I compete to be featured in the top 25 if my place is almost unfindable. And let’s see if somebody, at least in here, accept to give some answer to all that, since any request for support about those topics I have addressed to the live help has been competely ignored.
December 7th, 2006 at 8:38 PM
Hey Torley, have you abandoned the “restoring inventories” thread? Been a long time since any updates there, people still with empty inventories…
December 7th, 2006 at 8:47 PM
Finally!!! At Last!!!!Everyone needs to scroll back up to what Amy Fadoul said,INCLUDING YOU PHILLIP!!!!Give us back our SecondLife,Put the free unverifieds on their own servers and let them grief each other till the friggin cows come home and let us be!!!!!I paid 28 bucks yesterday to my landlord then couldnt log on,then when i finally logged on had to spend 3 hours stuck in a freakin furniture store cuz i couldnt go no where!!!!!!!!!!We never used to have these problems before like we are having them now.Its getting to the point now where whats the point of even logging in?Youve gotten your interviews,youve gotten your press and your numbers are here,fine.Now how bout making people smile again,and how bout Amy Fadoul for President of Second Life!!!!!!
December 7th, 2006 at 8:50 PM
@ Chez
Your rollback question was answered earlier today in the Linden Answers forum (http://forums.secondlife.com/showthread.php?t=153403) by Kelly:
“No, it is not. 1.13 included configuration changes and database schema changes as well as changes to some content (new script calls etc). Because of these it is not possible to roll back to 1.12.x.”
December 7th, 2006 at 8:54 PM
@Vanessa
Thanks for the info.
December 7th, 2006 at 8:56 PM
“Thanks for your continued patience.”
Do you bother to read the comments? Shop owners are losing lots of money, because we cannot use the search feature.
December 7th, 2006 at 8:57 PM
@BrightAngel
Thanks for the advice.. hmm, was being paid before on only a 1-day-a-week login, but maybe they sneakily changed it for December >.> I’ll make sure I login tomorrow just to be sure!
LOL yeah an election in SL would suffer more chaos and vote jigging than Bush’s first term win.
And shadows/avies floating a hairline above the ground?? Man if that were the only issue I’d be floating on my toes IRL XD
@miche
I’m so sorry, I completely forgot that LL was a charitable organisation, and that we’re all meant to be helping *them* ;-P My bad. I would actually be okay with that though, if they just kept it to a workable scale. But the only reason we’re in this mess is the greedy unrealism of upper management. I have nothing but respect for the Lindens working at ground zero against conflicting demands and overwhelming odds, but it is not evil to point out bad company policy when it makes everyone suffer. If LL were a government, we’d vote them out, but since they are a business, the only way they’ll go out is to go under - most of us actually *don’t* want that and are trying to make them see sense before it’s too late.
This is a blog, and blogs invite opinion. Opinion is a good general indicator of morale. Morale is depressingly low. Give me something to cheer about, and I will!
December 7th, 2006 at 9:01 PM
@rose
>Shop owners are losing lots of money, because we cannot use the search feature.
Not the ones featured in the top 25 search menu, they are actually quadruplicating the traffic, since our places are basically unfindable. My shops dropped from 10k and 6k traffic to 2k and almost 0. My sales reduced by 25% last week and are dramatically dropping to 1/5 of the typical weekly amount during this one. I think many of us are in the same position.
December 7th, 2006 at 9:07 PM
@Matteo: See you are guessing. I have spoken with a few folks at Linden and know straight from the Engineers horses mouth that only about 10-15% are redundant accounts. Which would track with greifers being a very small but very annoying percentage of the population.
As for freebie accounts, I’m all for coming up with some sort of gating system for letting premium accounts in first. I’ve been a paying premium customer since day one. But the freebies are the ones that drive the usage numbers. And the ultimate goal of second life, from what I have gleaned so far, is not to remain a walled garden for the few who pay, but to be able to open up to all the world as Web 3.0. So again, thank you for your patience and support I think sums it all up
December 7th, 2006 at 9:13 PM
to all those complaining about the classifieds search:
How hard is it to take down your current classified ad and place a new one up that works in this new system?
The answer? Not hard at all.
The current system seems to work more like the Yellow Pages in that it no longer looks through the listings and the body text line by line. Let’s face it, who actually reads, in depth and line by line, each and every line in the Yellow Pages or in your newspaper classifieds for that matter? You don’t, I don’t.
Frankly I’m glad they did this, now if they’d only alter it so that the classifieds were sorted from A to Z, were ALL 50L each (no more of this higher up the list for more money crap. AV makers, big artists, land barons … you don’t have any room to complain, the little guys do), a list that auto populates the entire classifieds directory on selection of that tab with the OPTION of narrowing the search down (for those complaining, why not make it search the body text as well as the title).
What an amazing concept ….. and one that’ll get my arse shot.
December 7th, 2006 at 9:16 PM
@ Chez Nabob
The SL database has grown by over 500,000 ppl in the past 2 months and about 100,000 in the past week, that is a huge increase in the size of the database, to what the ppl hold in their inventory. The online numbers in september averaged around 10,000 at high points. I know these things because i log in every single day for very long periods…in the past 5 days i’ve been on for 3 days and 8 hrs.
@ Fledhyris Proudhon
I understand what your saying, what my post wasn’t directed at you. I can understand constructive critisism, but when ppl say stuff like “get off your ass and work” and stuff, it really makes them look greedy and ignorant. They are working their asses off for you ppl and all you have to say is work harder?
I don’t know the specifics behind what the orders are from the top, but when there are errors like this I’m sure they are doing the best they can. The errors lower profitability and that, for any business, is not good at all.
I do agree in the fact that i think they need to get more database servers up and sort out the database problems, but this can’t be done with more errors involved. First they need to get it stable, then they can think about adding more servers. But even two months ago there was rolling updates and rez problems as well as lag problems, the lag problems i think are a lot better since the update, but that’s just my opinion.
I also agree that they should have a timetable. But there’s also the thing that maybe their timetable is just ‘as soon as possible’.
December 7th, 2006 at 9:29 PM
Wow Alex you actually think they would tell the truth, i doubt it. I think the main point of every ones anger is the way we are treated and kept out of the loop by LL. In my buisness, if I have a problame where i dont get concrete on time, workers get sick, or there is just a plain screw up. The customer comes back at me, I cant ban them from forums or ban them from life. I end up having to give them there money back or taking a big loss on the job. yet LL offers us nothing to compensate us for all our trouble. They dont relize how much money and time alot of us have invested in this game. We sit here loosing sales everyday now, and all we can do is nothing. How about some acountability on the part of someone.
December 7th, 2006 at 9:43 PM
@Matteo
They have shown at least some accountability to business owners by autorenewing the classified ads for another week and having the places ad free for last week.
December 7th, 2006 at 9:50 PM
No offense to LL but 50 cents to even 2 bucks dont cut it. When you look ay some of our sales records and see that we are down 100,000L or more in sales because of grid issues.
December 7th, 2006 at 10:01 PM
I do agree with that Matteo, but in holding a business you have to understand that problems arise with location. eg. America decares war on Iraq…you can’t ask America to refund you for your losses with advertising if they bomb the news office.
In knowing that problems may arise with SL, it’s your job to handle your finances so it won’t hurt as much. Now, I’m not saying that saying that you are dissapointed with having to do this to LL is inherently wrong, or even telling them that you are loosing major profits because of this, because that does help them understand the bigger scope of the issue at hand. And how you said that in the last post does reflect a good way of making your concern known.
December 7th, 2006 at 10:20 PM
wait wait wait….. I found that I dont really need search… I have tons of land marks of places before the search was out , so what i do is go to a landmark and do in world search..i find others just go to the two online websites of sl items and buy like that also like LL said go to profiles and find places like and what i used to do and doing again is flying around but yeah its sad when your trying to look for christmas trees and items but thats just me i find what others have a hard time finding because if i want something bad enough I find the hard way , you can IM me in world be happy to find or keep and eye out . If im not esleep lol
December 7th, 2006 at 10:35 PM
>I do agree with that Matteo, but in holding a business you have to understand that problems arise with location. eg. America decares war on Iraq…you can’t ask America to refund you for your losses with advertising if they bomb the news office.
@miche
Is not a question of refunding, just of trying not to manage the issue for the worst as it is actually happening, for example stressing unloyal trusts by restoring the top 25 serch option. until it happened I was ready to wait for weeks without complaining, but after that I am more and more frustrated. Just tell me how the hell can a shop not featured in the top 25 enter the chart since the place search is disabled. Not even if you sell the best stuff ever made in the whole sl you can compete with the shops actually boarded in the top 25, since they are way too easy to be found in respect of your disappeared shop.
December 7th, 2006 at 10:46 PM
NOOOOOOOOOOOOOOO!!!!!!!!!!!!!
December 7th, 2006 at 10:48 PM
@Angelo
I agree with the top 25 thing. I own my own shop, and feel the pain when places goes down. But maybe the top 25 is easier to fix since there’s no searching involved and maybe it’s on a seperate database from the places search so it was easier to fix.
December 7th, 2006 at 10:57 PM
God Torley I feel sorry for you. How much rah rah rahing can one person do?
SL loves us and doesn’t want to maim its children?
How about fixing the f-ing system? SL has had nothing but problems since I have been on, over two years, and I have no hope of it ever being fixed and cancelled my account a few weeks ago.
So rather than coming in with big hugs, which no offense seem stupid, how about you go pull some of this go team spirit with the other Lindens and actually fix the basic core issues with this game.
Blissfully waiting for my avatar to be erased
Sativa
December 7th, 2006 at 11:07 PM
miche rainbow Says:
December 7th, 2006 at 10:01 PM PST
“I do agree with that Matteo, but in holding a business you have to understand that problems arise with location. eg. America decares war on Iraq…you can’t ask America to refund you for your losses with advertising if they bomb the news office.”
I find that example a little odd… when I try to apply it to our situation, it turns out like this: LL declared war on the grid and bombed us, now we can’t ask for refunds. Uhm…
December 7th, 2006 at 11:18 PM
@Ishtara
yeah…i worded that wrong….it should say that you expect to get refunded from the newspaper office even tho they don’t have the money to…
Anyways….i have to head to bed
December 7th, 2006 at 11:46 PM
I also feel abused by the opening of the top 25. At least when all of it was down we were on equal footing. This just seems like they trying to help the people on the top 25 get massive sales while the database is hosed from the overload of people.
I basically have given up on making money in world between constant griefer attacks (everyone of them has been no payment info fresh acounts and not a one of them have been baned after being reported, stopped bothing to send in reports as obviously they are ignored), this latest auto rezzing thing and all the hassles with trying to deal with this. Every time I run an event which I personally host, it just attracts hords of griefers and all the people leave. Total waste of my time.
I’m sure this coment will be deleted but if they don’t deal with these continual griefer attacks, this place is going to be totally useless to anyone. If they think “web 3.0″ is going to be accepted as a place where griefers and hackers can run rampant, they are delutional.
December 8th, 2006 at 12:21 AM
I really respect Lindens and I already had a lot of amusement in SL, but I am VERY VERY TIRED WITH THESE BUGS. I didn’t buy more LINDENS and I think in canceling my account premium. Sorry, but I need to speak the truth.
December 8th, 2006 at 12:38 AM
I haven’t read all the replies, so someone may have already pointed this out.
But - search functionality has NOT been restored. On Classifieds, it will now search out every word of the title of the place/business, but NOT the words in the description.
It used to search the words in the (very limited) description. Therefore, the functionality has not been restored. It has been partially restored.
coco
December 8th, 2006 at 1:13 AM
@ bruno
darling don’t quit ,
I think LL should extend everyones acct for a month at least as a good gesture , I know the cable companys gives a few days when the cable goes out for tech problenms “NOT OF OUR OWN DOING” but that is my local cable company
@ cocoanut , yes darling it was adressed thats why this message blog was set to say search is still down.
LL will tell every one to file a bug report so they can address the issues
December 8th, 2006 at 1:16 AM
It would be nice if the search could allow some more advanced options, like I noticed when searching for land, it searched for land >= input sq.m. But why not allow to be more specific, like equal to, greater than, less than and between options. And an option to limit the number of returned results.
Maybe with the limit it might help the database usage some, I’m not a pro, but I would have thought it might help.
From what I’ve seen all over the Internet, the symptoms make it looks like the DB is too large for itself.
There has to be some way for removing old tuples, putting inactive accounts somewhere else and the objects that are only referenced by them somewhere else too.
ah wells, I’ll shut up. XD
:O
December 8th, 2006 at 1:47 AM
StevenSDF, a number of residents have asked for “between X and Y” for price and area for a long time, plus extra flaggable options such as whether its roadside or waterside, snow or grass etc. Perhaps it’s something to bring up at the technical town hall?
I completely agree that purging old accounts that haven’t signed in for 6 months would be a very, very good move on LL’s part. Send everyone an email informing them, giving 2 weeks notice, then its not the fault of LL if their dormant account is deleted. For those that provided fake email addresses when signing up… unlucky.
Broccoli
December 8th, 2006 at 2:34 AM
Broccoli, well as LL don’t seem to like deleting old accounts unless someone tells them they can, like via the website. That’s why I though of not deleting them, but moving them to a different DB, so making the current one smaller, but keeping the old accounts as they were.
I suppose one of the biggest problems with getting rid of accounts is if they have any money in them. But that could be solved like some of the banks I know solve account closures, they just stick the money in their central pool and if you want to transfer it later, you can request it or something (I never read that part.) XD
I wonder about creating an archive of object you don’t use. You can add objects to it from your inventory, and I don’t know, request them back via the website if you really need them. Then some time later, they get placed back in the main DB and into your inventory. Hmm.
December 8th, 2006 at 2:46 AM
deleting old accts isnt gonna solve anything because they pay and bought things just like everyone else and rl stuff happens that people cant get in for one reason or another if people don’t want there acct they have the *cancel option* and if they are still in its because they wanna stay in and also another thing some people can’t still get in their acct because of the password scare a feww months back and until they jog their memory they are out and its not fair to them that some whanna delete to clear the database , the accts are on a different server as is search, and inventory according to some lindens so clear that thought out of the fix mode. example: what if you were held up in the hospital for 7 months and you come back thinking your acct is safe and only to come to find its been deleted I would sue LL for deleting hundreds of purchasdise because the fact remains its RL behind the linden dollar and i would sue those aging it on . especially if I was a creator with selling items in vendors !
December 8th, 2006 at 3:08 AM
@ Amy Fadoul & Rock Ramona: That really wouldn’t be a sensible business idea for LL now would it? You’re not going to give new customers a deliberately unstable service. As for the instability at the moment, this of course is not intentional. Segregating people doesn’t sound like a very good principle either.
However, you do raise a very good point which makes me think: Why not limit the grid numbers to a set level for the time being, until additional work/hardware/etc can be done? Give older members a priority for logging in, therefore in the short term the grid becomes more stable until works to rectify can be carried out. New members can still sign up, LL still gets their signup fees, we get a stable grid, everyone’s happy (to an extent) - am an idealist
As someone quite rightly said earlier, this is bleeding edge and you are going to get problems. It comes down to the motto “If you can’t stand the heat, get out of the kitchen”. I understand people are very frustrated, but ranting insanely at the Lindins will not solve anything, only foster a spirit of animosity and delay their work further. People are always free to stop using the service, or downgrade to a free account. Although I understand that business are unable to do this, but maybe my above suggestion about limiting numbers would work?
It has also been suggested a “limit” or “top 25″ on search results - seems like a good idea to me, then if you want the next set of results, you can request them. Most people will probably not, so it will ease load on the DB’s maybe?
I think this is a great community, and would ask people to hang in there. LL are not sitting on their butts, but in fact working them off no doubt. Believe me I’m frustrated too, but suggestions and ideas are more useful than rants and raves, but if you can’t live without your “pound of flesh” then just take a moment to think that it isn’t good for LL to have these problems, they have probably lost customers, spending in-world is down, etc, so they will feel it financially. Feel vindicated yet? Good, now stop ranting
Seriously my fellow residents, take a step back, a deep breath and calm down – as I have done, I came to the conclusion ranting was pointless. Repeat the mantra….
Lastly, Torley….. hang in there buddy (never easy being the public face). Remember to buy a rain coat and umbrella for when they start throwing rotten fruit and rioting
December 8th, 2006 at 3:16 AM
I am sorry, but this is getting just PATHETIC!
I know it’s not easy for Lindens, but if my company was Linden Labs, I know ALL of the employees would be working on fixing these problems all day and all night, until they’re fixed, with top priority.
The grid is not totally usable since last Wednesday, this is getting catasthrophic.
L$’s, item, etc. disappearing, search not working fully, etc.
Please HALT, I mean STOP ALL NEW REGISTRATIONS at once!
Write a message that ‘due to the system errors, no new registrations are currently accepted’.
December 8th, 2006 at 3:58 AM
When all is said and done…bugs/glitches fixed…how about doing us a favor…skip any updates for about the next 6 months.I have come to notice recently,that what appears to be monthly game updates only produce a months worth of bugs/glitches and as soon as the kinks are worked out,the game goes back to square one with another update and another round of bugs/glitches.
December 8th, 2006 at 4:16 AM
G’day Torley
I now come to the blog before I log into world. I read ALL that is said - and that means many postings from Linden Lab because I live in Australian time so I am not “inworld” when most stuff happens.
So I get informed when I read the blogs and therefore I do not bother to report bugs that Linden Lab are already aware of.
On topic - am I right to assume from the last 12 hour postings that:
a) My land is accessible from the web page (meaning it’s not from inworld?)
b) My group lists are accessible from the web page (meaning they are not from inworld?)
c) My friends list is accessible from the web page (meaning not from inworld?)
d) My Linden dollar balance is on your database (but it’s not accessible from inworld?)
e) My inventory might be missing (but it’s still on your databases?)
Sorry - might have missed some other things. Please advise if I have this correct and if I have missed some any thing?
Cheers
Alex Warrior
aka Janine Au
December 8th, 2006 at 5:39 AM
I have refrained from commenting on the recent issues, but this is just getting utterly ridiculous. The desire - I restrain myself from using a stronger, more appropriate wording - to exceed the magic million has done absolutely nothing to enhance the SL experience. Most of the recently born avatars I’ve met were unverifieds. Most of them were, are and will forever be entirely unable to grasp the meaning and the importance of even the slightest trace element of MANNERS. I’ve seen far too much griefing from all these unverifieds (the introduction of this feature was the most harmful idea I’ve seen in SL) and, given the thriving adult industry within SL, they’re a child abuse scandal waiting to happen. Yes, I do believe that a great portion of the problem is down to the existence of the option to create unverified accounts.
How exactly do all these unverifieds support the SL system? Don’t tell me they buy L$ from Lindex, because then they’d be at least “payment info on file”. They don’t spend anywhere near the money a verified user is likely to spend. And how could they anyway? They don’t pay any subscription, thus they do NOT contribute financially to the maintenance and upgrade of the hardware supporting SL. What they basically are is database load, that the PAYING members have to support. Furthermore, when an unverified violates the TOS so badly that s/he has to be banned, s/he can be back in less than ten minutes as if nothing ever happened, simply because, without avatars being connected to real life persons, accountability does not exist.
Now, let us imagine what would happen if EVERY disillusioned subscriber downgraded his/her account to non-paying:
1. They wouldn’t own land anymore, so all those shops would be gone.
2. They wouldn’t pay any subscription to SL, so system maintenance and upgrade would be harder.
Now let us present an even worse scenario for SL: No one buys L$ anywhere. Obviously, this will lead to everyone in SL having an incredibly low income. Merchants and content creators will no longer be able to charge the prices they charge, which will seriously hurt their income. Thus, they will quickly lose their motivation to stay in SL. Anyone care to imagine the state this would leave the SL economy in?
I honestly don’t think SL needs millions of non-subscribing residents. Call me an elitist, a racist, whatever you like, but I think that abolishment of the relatively newfangled idea of free, unverified accounts (perhaps replacing them with 30-day trial accounts) would provide LL with the following:
1. A dedicated user/client base. You simply *must* want to be involved in SL if you’re willing to pay for it.
2. EVERYONE will contribute to the maintenance costs of the system, balancing out the cost of their inventory database.
3. A user that is willing to subscribe to SL is more or less guaranteed to support the SL economy and LL’s funds in a much more effective way than an unverified. Why? Simply, because a verified user is far more likely to spend serious L$, buy L$, get involved in the SL economy.
4. ACCOUNTABILITY. It is far easier to take effective disciplinary measures against a verified user who violates the TOS than it will ever be with an unverified. We know it full well: ban an unverified griefer, he’ll come back within minutes. Ban a verified user, and you won’t see him/her again for as long as the ban lasts.
5. Combining ID verification with AGE verification greatly reduces the risk of SL being accused of doing nothing to prevent children from working in the virtual sex industry.
That said, I hope the issues will be resolved quickly and I also hope my suggestions, which have already been made numerous times by hundreds of dedicated SL users, will finally be listened to; or is this latter hope vain?
December 8th, 2006 at 5:42 AM
And furthermore, Precursor made an excellent suggestion:
Give login and database priority to the paying members. Let the unverifieds wait a bit.
December 8th, 2006 at 5:45 AM
I am sure I speak for most Merchants when I say that this has been one of the worst weeks for sales in SL’s history. I don’t care what the Lindex say’s, EVERYONE I know is off by 50-70%. Consumer confidence is at an all time low. Why buy something if its just going to disappear? Continual search and classifieds difficult