UPDATE: The Morning After
Thursday, November 30th, 2006 at 9:11 AM by: Chadrick Linden[11:31am SLT] We know the partners page is still down and not functioning properly, we’ll post when it’s been fixed. Also, *ONLY* contact LIVE Help with regions that are having teleport and online problems. If your problem is not related to a region and can be addressed by filing a bug report (like Linden Dollar issues, Inventory issues), please file the bug report instead so our LIVE Helpers can address those they can actually assist with. Thanks!
[11:02am SLT] We are disabling the Find/Search feature temporarily within Second Life in order to help us address some of the current issues. We’ll let you know as soon as it’s up.
[10:11am SLT] Presence issues have also been reported. These are sporadic and will limit your ability to use the map or see your friends online status (This is of course, only if they haven’t used the new visability feature to make themselves invisible to you 
) Thanks for hanging in there, please continue to bug report issues you have.
As everyone on the grid knows, yesterday’s new version deploy came with some bugs that affected the Second Life experience. These issues have been affecting us sporadically throughout the evening and last night, and on into this morning. Some of them include:
- Teleports failing and/or not allowing movment between regions. This is inclusive even of teleports to private estates and parcels you may have access to and yes still receive a message of not being allowed into the region. If you get a message: “You are not allowed into the destination.” and you know you have access, please report the name of the region to our LIVE Help channel so the in-world Liaisons can pass the region names onto our GridMonkey.
- A region presence bug prevents certain regions from showing as down even when they’ve crashed in world. If this happens, you can also use LIVE Help to relay a message to us.
- Money transfers are occasionally failing or your account balances aren’t showing. These situations may clear themselves up as we identify the problems, but if your money doesn’t return or show up as we do so, please send an email to support@secondlife.com so we can address your issue directly.
- Possible missing inventory. According to our current data, it looks like much of these cases have been cleared up, or no longer being reported. If inventory is missing from you inventory or land, please file a bug report and give as many details as you can on the missing items.
- We know the website is sporadically having issues, it’s being looked into.
We know this is frustrating for many users and we are working diligently to correct the issues. As we know more, I’ll continue to update this blog throughout the day to relay the information to you. Thank you to everyone for your support and patience.
November 30th, 2006 at 9:17 AM
I don’t know if this is related to the “not being allowed in regions” bug but I’m having a bad time of sim crossings in certain (mostly mainland) sims. Anyone else?
November 30th, 2006 at 9:18 AM
the water in Catax keeps disappearing when I tp back here and it needs a re-log to fix.
November 30th, 2006 at 9:18 AM
w00t! Thanks for the info!! Welcome to the day after LoL
Thanks again for all your hard work to resolve these issues!
November 30th, 2006 at 9:20 AM
I am pleased to read that the issues inside SL are being adressed however, my issue is one of unaccessability. I can not even get into SL. I deleted my version and reinstalled from the SL website, but now i have the old log in screen (the one without the blog links and information at the top right) As i attempt to log in, i get the verifying protocol version….. and then the notice that i cannot connect right now to try again in a few minutes. I assumed it was the queue to begin with….but now i am not so sure, could i get some advice here?
November 30th, 2006 at 9:20 AM
water missing seems to be wide spread. going into region/estate tools works until you tp to another place/back…
November 30th, 2006 at 9:20 AM
My biggest problem is that the entire grid is running extremely slow. Regions take a *LONG* time to rez, and moving around is at 1 or 2 FPS, even though the night before the upgrade I had no problems and everything was smooth as silk.
November 30th, 2006 at 9:20 AM
Isn’t this what the beta grid is for? To find and solve these problems?
Maybe you need to find a way to get people to place more load on the beta grid? How about free land or something?
November 30th, 2006 at 9:21 AM
I am in the Netherlands and cannot logon at all. Althought I downloaded the new version.
When I choose connect, after the precaching is finished, nothing happens.
November 30th, 2006 at 9:21 AM
still having problems with moeny trans but other then that everythinhg working is fine. Just annies me with the updates but i guess they are needed. i dont know any more.
November 30th, 2006 at 9:21 AM
“If inventory is missing from you inventory or land, please file a bug report and give as many details as you can on the missing items.”
I filed description of my missing inventory through the contact technical support page on the website. Do I need to file it as a in-world bug report as well?
November 30th, 2006 at 9:21 AM
hi- I was having some trouble crashing before the new version when in animation places.
After the new version I can’t get in at all. I always crash- or it logs me out before I can get in.
I tried de-installing the new version and reinstalling but it didn’t work.I see others are in there and have not seen anything indicating problems with crashes-or not being able to get in at all.
Is this a common problem or is it just me?
Any suggestions.?
November 30th, 2006 at 9:23 AM
Adz Childs: An in world bug report helps, yes. If you wouldn’t mind it may help us track down your problem.
November 30th, 2006 at 9:23 AM
Well, no one said it would be easy. Keep up the good work all you Lindens, as it is all in the aid of a better SL. Your communications are excellent and make the difference between understanding and rage here in the outside world.
November 30th, 2006 at 9:24 AM
And random crashes. I usually don’t crash, but after this update it’s kicked me to the desktop ALOT.
Are you aware of people having that issue too then Lindens?
So frustrating
November 30th, 2006 at 9:24 AM
used to be that you could temp-on-rez an object that was larger than what the land allowed. I was commonly temp-on-rezzing nine prims on a three prim parcel…now, that seems to be a thing of the past, you have to own as least as many prims as you are temp rezzing, or it won’t work…just wish they had told us, before I bought those 150 parcels last week…cause I did it based on reading what the changes would be in the new release…now I find out there are undocumented changes…
TM
November 30th, 2006 at 9:24 AM
can’t access audio streaming on my intel Apple g5; can’t resolve the dance issue in Jade’s Dance Lounge. I feel like dancing. I am using a nipple apple mouse…I have been told to right click…but without luck.
November 30th, 2006 at 9:25 AM
Other bug that really made me nervous was the new problem in the function llTargetOmega, when I call this function to stop rotating, the object doesnt return to default position. This made my Skateboards Products unusable and my custumer is complaning to me. My skateboards dont works anymore and this shooked my business! Lindens fix it fast as you can!
November 30th, 2006 at 9:27 AM
I’m not sure if this is related to the bugs or not, but I’ve been experiencing some weird things happening with the building tools.
First, whenever I rez a prim that’s rounded in some fashion, it starts out jagged before popping back into it’s normal shape. This actually isn’t a problem, it’s just something new that never used to happen.
The second though, has been driving me nuts, and I can’t tell if it’s because of server lag, or if something got broken, but if you select multiple prims who have different center points, and then try to rotate the group, it rotates like normal until you deselect the prims, then they kinda spaz out and go into some other rotation they weren’t supposed to be in. It’s been happening often during the update but doesn’t happen EVERY time, which makes me suspect it might be lag. But I’ve built in laggy areas before, and I’ve had this happen once or twice in the past, but now it’s happening 4 times out of 5. It’s REALLY hampering my abilities to build effeciantly, as in order to ‘fix’ this I have to link the group, rotate them, and then unlink them again just to keep them in place. I know this is probably very very low on your priority lists, and rightly so. I just figure if someone over there has some spare time, they can look into what might be causing this.
November 30th, 2006 at 9:27 AM
Hello Support,
i just noticed that my parcel are locked, but i haven´t locked it, ther must be a error,
a friend would visit me but she can not, says parcel ist locked, i have must added she to
they can visit, then she can go in, but, this is not normaly, i always have my parcel open
for everyone,
Bibi
November 30th, 2006 at 9:28 AM
also… Chadrick Linden The forums is having a issue to, as well as Body texture not downloading compleatly and rebake compleatly failing……
On the side note please pass this on to the other lindens, Please Provide us people with eye sight issues a way to incress our Fonts, please….
November 30th, 2006 at 9:32 AM
I dont know if its related or not but I have an employee who couldn’t get in to the sim or the neighboring one, all night. She Repeatedly crashed on teleport right when receiving the “requesting teleport” message. I am not sure how p2p works, but while attempting to trouble shoot this issue with *multiple* cache and temp file cleanings, reboots, relogs, etc; I asked her to try reinstalling. That is when we realized she could not reach the Second Life website either. I downloaded and put the client on ftp for her, but while i was doing that she was attempting to fix her problems with the site ( which she has been to many times, no major software changes besides the patch ). She input the site on her excluded list for cookies, and was in like Flynn, and upon reinstalling was able to teleport without incident.
As I said, make of it what you will, broken inistall that the new one fixed? Or maybe someone who knows more about the technical aspects may be able to link the browser or Mcafee privacy security settings to this teleport block. Only reason I I even mention it is because i thought I read that the p2p had something to do with the web, I dunno. I have however seen internet explorer security settings affect other software.
Hard Deploy, but feature rich, hopinig the animations all start working more smoothly and consistently soon though o.o All in all keep up the hard work LL, and ye just may pull the nose up in time;)
November 30th, 2006 at 9:32 AM
Bella Rosencrans: Yes, we are. Thank you for letting us know.
Sasha Wheeler: Please bug report those for us via the in world reporter so we can look into them.
Tsu Goodliffe: Thanks, yes. The forums and the website are having issue’s, our web team is looking into it.
November 30th, 2006 at 9:32 AM
Everything was working fine for me this morning - it was this afternoon that I had the trouble.
I spent a good deal of time buying furniture from various places to put in my newly rented condo.
Problem 1: I tried transferring furniture from my inventory into my home. It disappeared, and came back with the message “Failed to rez” or something along those lines. Fair enough… I just hope I get the items back that I spent a good deal of money on. So far they’re not anywhere in my inventory.
This was last night, so I kinda expected problems.
Problem 2: Having kitted out my home this afternoon, and TPed to a destination to buy one last item, and on my return to the condo - all my newly laid out furniture had disappeared completely! My other neighbours are having the same problem.
I hope within the next few hours I get my items back, or can at least view my items in my lovely new home
November 30th, 2006 at 9:36 AM
Thank you so much for keeping us updated. Bugs seem a tab bit more bearable if we can refer to this blog.
November 30th, 2006 at 9:37 AM
I love the new stuff you guys put in, and beyond the bugs, alot of people are saying that their Framerates have actually improved since the update! I can’t wait until you guys track down the current bugs and get everything working. I have a promotion Friday that promises to be large for our percel, and I’d like to see if my Framerates are smoother through it!
November 30th, 2006 at 9:39 AM
I can’t move ten paces without encountering a crash…then when I try to log in it gives me a time (usually 5 mins) until I can log in again. When I do the same thing happens, crash after crash. Is this a known problem? It was working fine until the update…
Thanks for the help =)
November 30th, 2006 at 9:40 AM
As a long time member and seller on Ebay the recent difficulties that SL is experiencing are quite similar to those that Ebay experienced during their exponential growth phase about 7-8 years ago. There was a great deal of angst among many Ebay members at that time and they freely expressed those concerns to Ebay. fortunately Ebay had the commitment to invest heavily in new IT infrastructure and did indeed become a far more dependable and usable site that has seen great success. One can hope that SL takes a lesson from the Ebay experience and strives to improve the reliability and functionality of SL through infrastructure improvements. Until then, dear fellow residents, it behooves all of us to exercise a degree of patience and to allow the Lindens to respond to our constructive criticisms. I’m sure they would also like to hear personally from us about how much we enjoy SL and to give them thanks for the wondrous, fantastical world they are providing for our pleasure. Stay healthy and be happy!
November 30th, 2006 at 9:40 AM
That is very strange. SL is more than 8 hours offline and when it returns seems worse than before.
I know that Linden Lab is working to solve all of the bugs, but I think things as that cannot happen again. An update is to leave the better things, don’t worsen!
November 30th, 2006 at 9:41 AM
I just thought I’d take a moment and comment that, despite the problems, the upgrades have thus far been WELL WORTH IT… and I am affraid that you (the Lindens) may not hear that enough through all of the complaints and bug reports, so I thought I’d say it.
I’m a very new reistent of SL (a little over a week now) and I have to say that you’ve all done, and continue to do, a monumental and fantastic job. Please keep up the good work, and we’ll all hang in there.
Best regards,
Johannes
November 30th, 2006 at 9:41 AM
BUG REPORTS
OK, Iv’e submitted a bug report as requested for missing inventory.
Should I not get an email with an RT number?
Have not seen one, is it missing too?
November 30th, 2006 at 9:42 AM
Unfortunatly, I am still having issues with not seeing water in Sido. I know I can cross the sim borders but it seems that if I port into Sido, the water is gone till I go back to the nearest sim crossing and cross it a couple of times.
Not sure what is causing this
November 30th, 2006 at 9:42 AM
I’m having an awful time with my MacBook Pro with this version, it just crashes right out almost every 15 to 20 minutes. No problems up to now and now this… have also lost items that I’ll probably never retrieve and where do they go if not back to me? (this was an earlier problem though)…
November 30th, 2006 at 9:43 AM
I’m actually not having any problems at all this morning. Things are working great on my end.
Stay strong, Lindens! We appreciate the work you do!
November 30th, 2006 at 9:45 AM
I want to thank you for making the water disappear sporadically. I was able to locate 2 cars, an airplane, multiple posestands and a set of male genitals left underwater and was able to return them to their rightful owners. I’m sure the owner of the genitals is quite happy as well. Thank you.
=)
November 30th, 2006 at 9:51 AM
Last night after the update was finished and SL was back up, I had absolutely no problems with the exception of the tping not always working. However, this morning at 5am SL time until now, each time I try to log in first it takes 3-5 mintues for the login screen to even load. Then it takes a few more minutes to get in, and once in game it is so lagged I cannot move, nothing rezzes at all, I cannot even type because it is about 10 secs or more behind.. I attempted to file a report to see if that would help them trace this problem, however not only was it so lagged that my typing was almost not legible, but I crashed before I could send it. I have uninstalled and reinstalled SL several times, seems to make no difference. On my end i havent made any changes on my computer from when i logged off last night until early this morning when I tried to log in. Ive been scouring the forums and the blog searching to see if anyone else is experiencing this, and havent seen it so far… Anyone else having this problem? Anyone have any other suggestions? Lindens do you have any ideas?
November 30th, 2006 at 9:54 AM
Thanks for rhe tip krisa.
Is it me or is the water more transparent then usual? comparing screenshots from 2 days ago to today shows it to be a lot more clear than it used to be like 50% - which is not a nice thing
November 30th, 2006 at 9:54 AM
ah happy endings
November 30th, 2006 at 9:55 AM
Temp-on-rez snowstorm generating errors, have had to “take” back.
After leaving an area & then returning, all water has dispappeared but re-appears on re-log.
On plus side, least amount of lag and packet loss I have yet experienced in SL, even with a signficant number of people on.
November 30th, 2006 at 9:55 AM
I logged in last night (eventually, lol) and was very amused at the fact that there only appeared to be one person answering to anything in live help (/me wonders if they all muted me), so i did a search in the people search to see if there were any Lindens logged in at the time of complete caos when tp’s wern’t working, sims missing and all that, and NO there wasn’t, lol. But saying that, things did start getting better fairly quick :). On a very good point, after trying SL on a few different computers today with various op systems, the whole world of SL does rez ALOT better and things feel a hell of alot smoother. So i do have faith in Linden Labs capabilities, but i may still have to shoot any Lindens on sight in game. Only joking there :).
Be Seeing You
November 30th, 2006 at 9:57 AM
I just wanted to say a big thank you! I play on my laptop alot, and after the previous update I was hardly able to function at all. Yet this morning I was running around like I was on a “real” computer. It was GREAT! Bugs are to be expected, it is an update afterall. But once they’re all worked out it seems like things will really be much better. Yay!!
November 30th, 2006 at 9:57 AM
Thank God I am not the only one who is experiencing dissiappearing water.
November 30th, 2006 at 9:58 AM
Aribeth Coronet: Sorry to hear that, please bug report it like the blog says. We will address it as we can.
Magnum Serpentine: Yeah, we know about that one. Working on it.
Itazura Radio: See my response to Magnum above.
Aleri Darkes: Yes, logins may be a bit slower this morning. We have people addressing it.
November 30th, 2006 at 9:59 AM
Other than the times it has been completely down, SL is at an all time high (or low if you prefer) of unusability at this point. It completely baffles the mind how a company who supposedly tests their upgrades before rolling them can suffer such awful performance, and that an upgrade to the in-world system results in website, blog and forum issues as well.
If I consistently exercised this level of performance in my own job, I would be fired.
November 30th, 2006 at 10:06 AM
Ok, I’m trying to use the in-world bug report for this issue, but I can’t use a custom screenshot to show you exactly what’s happening… I have cuts of three screenshots on a single image to show what’s actually happing, in hopes of attaching it to the bug report, since a single screenshot won’t accurately show what is happening. Apparently I’m not able to do this? If so, do I just file the report without a screenshot?
November 30th, 2006 at 10:07 AM
Also, I experienced many pose balls not funtioning, or only showing the results to one person but not the other.
November 30th, 2006 at 10:07 AM
Thank you for posting, in part of the inventory missing on land, was beginning to feel I was the only one with that issue!
My home sim, Seongsil, from time of logging in first time after the update, appears to of had majority of its development wiped. For anyone going there, you’ll see a bit of this and that, from a pool with no water in it, to a partial house. The club, is missing with exception of some tables, chairs, and a screen. The Whispering Winds centre is missing with exception of a few objects, such as tv screens, and a sign. You’ll also find in the “home” areas, a few pieces of furniture floating about, and the pond you’ll see the swan floating, but the plants and prim water, and waterfall is missing. If you look at the property information, you can see where there is over 10,000 available prims, where there should be under 3000!
I did a bug report last night on this with an auto reply in turn, and wrote an IM to an online linden last night with no responds. I’m told by several, that the sim could be rolled back within minutes, would be wonderful if it was that easy!
I have to say also, I’m glad you opened the “comments” back up here. Because with the new feature of searching for people and not allowing to see if they are online or not, that means, looking for a linden online when in need of one right then, makes it difficult.
Thank you for keeping us up to date through this ordeal.
Z
November 30th, 2006 at 10:07 AM
I keep getting parcel full messages from Silla and Nadata where I KNOW I have plenty of PRIMS left over. I am NOT trying to make temp on rez class prims… So what gives guys?
Can ya have da Grid Monkey take a gander?
November 30th, 2006 at 10:09 AM
Now the real question: Do you still respect me?
November 30th, 2006 at 10:09 AM
Sasha Wheeler: If you have to , file the report without the screenshot…then you’ll get an auto reply in your email inbox. You can then attach a screenshot to the auto reply and send it back to us… it will attach itself to your previous report.
Traven Sachs: Bug report it for us please and let LIVE Help know in world so we casn report it to a GM.
November 30th, 2006 at 10:09 AM
Also for some reason in world emails between prims no longer work. all my servers that use this option had to be re’rezed. based on that i’m assuming that for some the emailers can’t find the prim that acts as the server because of having issues locating the uuid. its like the prims are there but they are not able to be located. a very strange issue.
November 30th, 2006 at 10:14 AM
I spent some time building yesterday evening and things went smoothly for the most part. The only weirdness I observed was one instance where I rezzed a structure out of my inventory, then attempted to select it and delete it in-world. Most of the prims were deleted except for a handful, and those remaining prims were no longer selectable or editable. Drag-to-select wouldn’t pick them up. Delete was greyed out from the pie menu, but Take was not, and that was the only way I was able to remove them. Odd.
November 30th, 2006 at 10:15 AM
What an awesome idea, however I have not been able to get started yet. For some reason, my name isn’t matching with the password. I’ve been writing it down to make sure it’s accurate, and I’ve been entering it correctly. Also, where do we go when the screen “Second Life Grid Status
Second Life is Open” appears?
Keep up the awesome work. I’ll be patiently awaiting a reply in my email inbox. Thanks!
November 30th, 2006 at 10:15 AM
1. Inventory cannot be transferred from one user to the other (something’s wrong with the permissions)
2. Objects I just made do NOT appear in my inventory after relogging
3. Objects I made or took do NOT rez
4. Money doesn’t show up
5. Water disappears.
All this is happening in Xalapa.
Way to go.
November 30th, 2006 at 10:15 AM
Bruno says:
“That is very strange. SL is more than 8 hours offline and when it returns seems worse than before.
I know that Linden Lab is working to solve all of the bugs, but I think things as that cannot happen again. An update is to leave the better things, don’t worsen! ”
/me points to the new guy and chuckles quietly. hehe
You must be new around here.
These updates usually take a few days to a week to shake out the bugs. (thats why I hated the weekly updates…..just get it sorted and bam!…another update)
I was only in world last night for a few hours….just to see how it looked. First thing I noticed was packet loss in our SIM was ZERO! woo hoo!!!!
Thank you!!
Though I did some little spikes here and there, I also took into account there were over 15,000 people in world and there were 19 peopel in my SIM alone…..two days ago I was seeing an average of 10% packet loss.
Sure the profiles were’nt working and the friends list seemed slow to respond to changes….if it did change, but I can give it some time.
I was soooo happy not to be chat lagging.
I’m impressed with the “performance” improvement so far.
November 30th, 2006 at 10:17 AM
Hi….most things are working fine for me this morning. And I really like some of the new features. I *DO* think you should issue updates less often and do more checking before their release. We users are, in effect, your Beta testers.
Also, I have found no documentaion at all about how the find the new chat log files. I’ve looked everywhere in the folder I have set up to receive the logs…nothing looks like it might be stored by SL.
I tried to get Live Help to give me a clue about this and only got instructions to go to New Features in SL Help. They had zip, zero, nada info about this.
November 30th, 2006 at 10:17 AM
Don’t thank me for my patience. I am out of patience. The more you guys fix things, the worse they get. Where is my avatar? I can’t see it at all, only its effects.
November 30th, 2006 at 10:17 AM
Im having the failure to rezz problem myself most distressing when i need to dress for work, but what has me most baffled is that after this upgrade several of my male sl friends have come back on to find themselves cross gendered! (That is to say having both male and female anatomy issues) While i find this most amusing my friends are less then enchanted and i can understand why! What in the world is causing this issue?
November 30th, 2006 at 10:18 AM
I log in to find all my money gone, my avatar invisiable and my search not working.
November 30th, 2006 at 10:19 AM
i came on 2day and everything was fine for like 20 mins or then i crashed so i log back on and were my building and some of my neibors buildings are gone and now there is just a big drop and water at the bottom. did LL fire sum1 and they got mad and peed on the servers or sumthing. this is the only game that crashes on me and i play alot of games that the graphics and stuff are alot better than sl. so plz tell me whyy this is the only game giving me problems. i mean we pay LL to make sure everything runs smoothly but for the last couple of weeks or so there seems to be a new major problem everyday. so can LL plz tell us why us paying customers how much longer we have to deal with a new problem everyday for thanx
November 30th, 2006 at 10:19 AM
GRRR!! With all the problems in world, I had to cancel the anniversary party I had planned. My Ladylove could not even move - when she was actually able to get in world. Note to self: Do not EVER schedule an important event for the day of, or day after an update!
Bad Lindens! No Cookies for you!
Although kudos at least for keeping us informed as to WTH was happening.
November 30th, 2006 at 10:19 AM
“Inventory creation on “in-world” object failed” Theres one I have never seen before o.O
November 30th, 2006 at 10:20 AM
hi i am now invisible all my lindens have gone tried to reboot over and over but still the same gonna keep trying anyone know what i need to do?
lady
November 30th, 2006 at 10:20 AM
problems being seen by myself and friends, invisible to ourselves, missing money, missing inventory and failed teleports, can only report these things so many times
November 30th, 2006 at 10:20 AM
in case my bug reports aren’t going thru, cuz i don’t think they are, here is my report.
i am missing a patio chair, a mahogany end table, and a wicker sofa. They were falsely placed in the region of Goodelli around the coordniates of 113, 159, 59
Also, i am having trouble placing items on my land in Goodelli….it takes a long time for them to rez sometimes, like in the order of like 10 minutes, and that’s if it even lets me. And i seem to loose what im trying to place if it doesn’t place properly.
November 30th, 2006 at 10:21 AM
# penolope eldrich Says:
November 30th, 2006 at 10:18 AM PST
I log in to find all my money gone, my avatar invisiable and my search not working.
Your money isn’t actually gone. Try relogging.
November 30th, 2006 at 10:25 AM
i have relogged 5 times now…and still invisiable, money is still missing, search is still nto working and my friends still cannot see me online
November 30th, 2006 at 10:25 AM
Daaneth Kivioq: Sorry to hear that. Thanks for understanding.
Stoker: It’s a bug, we know about this one as well.
shannon: Those are presence issues as stated above. Thanks for letting us know again.
miche rainbow: They go through, please make sure to file them for us.
Luciftias: Thank you, much Linden love
November 30th, 2006 at 10:26 AM
So…basically, you all put in an update…that broke what you tried to update. That’s uh…wow.
Oh, and any word on actually fixing the Partner system?
On top of it, live help has been no help.
I asked for help, my issue was adressed with a live helper telling me to check a web page, linking the page, then leaving the session.
This happened no matter what the issue was, period. How in the hell is that help?
You all really dropped the ball on this one. Let’s hope you can actually pick it back up.
November 30th, 2006 at 10:26 AM
This update has NOT and I repeat NOT corrected existing issues! I have just LOST inventory when trying to take it out of inventory and place it in my home/stores. The objects comes out of my inventory, no problem. Then it never rezzes in game, and does not come back into my inventory. It is gone!!! These items I tried today, were items that I purchased last year from someone who is no longer part of SL. I can’t get copies, and they valued about L$2500. This is NOT acceptable. You will tell us to go to the originator of the object to get a copy… you can’t do anything to help us! Seems lately that is the usual answer from all your people! “Nothing we can do!” “Working on it!”. This latest update was supposed to address, the teleports, and the missing inventories, and the issue of Linden dollars not showing up on your account!! Seems NONE of this was taken care of… What about the comments you all made about adjusting the loads, etc… seems this hasn’t happened either. Rezzing takes longer than ever… items are going missing that can’t be gotten back, to our loss of money paid for them… YOU SHOULD BE TELLING ANYONE LOGGING INTO SL… TO NOT:
1) DO NOT REZ ANY OBJECTS because they may Disappear and never return to you!
2) DO NOT TELEPORT anywhere because you may not be able to do so
3) DO NOT USE LINDENS anywhere because the transactions may not work.
4) Etc.
5) ETC.
6) E T C!!!!!!
Then we can all just login, and stand there doing absolutely N O T H I N G!!! What a total waste of time SL is becoming! As a merchant here in SL, I can’t do anything to create, or make new inventory for fear of losing it, when trying to move from inventory… can’t buy things, or decorate my stores or home, because transactions may not work… can’t teleport anywhere to look at anything because then when I try to go back to my “HOME” location, I get an error telling me I can’t be teleported to my “HOME” because I am not allowed at that location??? What the hell is that… I own the land!!! I pay tier…. and I’m not allowed at my home location??? I’m trying my best to be patient, but this is an ongoing issue with SL, and not being fixed to anyones satisfaction. I’m paying for the service, so what am I paying for if I can’t enjoy my time in game!!! Its just so damn frustrating!!!
November 30th, 2006 at 10:27 AM
penolope eldrich: We know. The purpose of these blog posts is to allow us to both inform you and get *new feedback*. Restating the issues we already know about take up our time. Please follow the instructions above in the post to help us solve the issues in a queue like fashion.
November 30th, 2006 at 10:29 AM
So far….searches are failing now and again, TP’s arent working now and again, my av is invisible, balance doesnt show, in world objects are missing, im showing as offline even though im online, apart from that everythings fine and dandy
November 30th, 2006 at 10:30 AM
The new land permission that you can set to group, create items, objects& scripts, i set those 3 to allow group only on land deeded to grp , I have that grp tag up but i cannot build, use scripts at all , so i switch back to allow all residents and i still cant build , i have ot clear cache about 3 times and relog 3x sometimes more , and then when i do build the prim im working on disappears like poof its gone, i sent a im to live help all they did was send me a link about database issues and to read the blog for more, which i had allready done and forums prior to notifying them please what do i need to do to only allow grp to build on the land and for it to work right thank you CHerika
November 30th, 2006 at 10:31 AM
I’ve been experiencing an anomaly for about 2 weeks now where i’ll try to rez an object and it will say “Unable to rez *object*” or I’ll attempt to wear one and it won’t wear it, and later attempts to wear different objects on the same attachment point will report “Object pending for attachment point”. Also I’m having an issue where opening a script will say *loading* forever, but it will take 7-8 times to actually open a script (sometimes over 30-40 tries).
I’m guessing I’m not the only one experiencing this issue and I’m told it has to do with your “asset server”. Is there any ETA on when you’re going to throw a few more hampsters in this server so I can go back to actually building and scripting, rather than just wandering around with a head full of ideas and futile wishes of expressing them?
As always, thank you for your time!
November 30th, 2006 at 10:31 AM
BUG: You can no longer edit/view full perm scripts in full perm objects deeded to a group you are owner of.
November 30th, 2006 at 10:33 AM
Chadric I didnt see any posts address invisable avatars nor are there any instructions. Invisible avatars are not addressed at all in the main message of the blog so excuse me for reporting what i thought was an unreported issue. I will nto be making any premium account upgrades or payments till my issues are resolved
November 30th, 2006 at 10:33 AM
This is really depressing. I really do appreciate the work that you lindens do, and I really enjoy having a second life (most of the time). And I would love for nothing more than to get a premium account and start owning land. But I refuse to pay for a service that becomes nearly unusable every time it is updated. I get on today all excited about the new update, thinking “this time will be different”, and I am met only with dissapointment. I know you lindens work really really hard on these kinds of things, but its also very discouraging to spend your money on a product that barley works. You could make leaps and bounds in performance if you simply stopped adding new features, and focused solely on fixes. I have noticed that more the bug fix ratio is starting to outweigh the new features, but with ever addition comes more bugs to fix. I know you have heard this a million and one times, and I am overall not trying to be negative about your work, as I LOVE my second life, there have been times that I would have ended my first had it not been for the great people in my second. But its just so hard to enjoy myself when all I see are these problems afoot. Again, I really really appreciate all the hard work you lindens do for us residents, but please, kick the features down a notch and focus on bug fixes.
Again, thank you for my second life, wishing you the best of luck in your code to come,
Zetaphor Tengu
November 30th, 2006 at 10:33 AM
Redux Dengaku: Thanks for the heads up. Please bug report the instance you have where this happens. Details on time, object, region all help us track it down. Thanks.
Nicole: Thank you, please report it via the in world Bug reporter.
November 30th, 2006 at 10:33 AM
I have been having problems with searches and pulling up group and other information today. It began as a sporadic problem but has now stopped working for me at all. I’ve also noticed an incredible lag with teh secondlife.com website , support and help page (F1 from within SL) as well.
About the time I noticed the lagging response on the web, I also was asking a question of Amber Linden on Live Help when suddenly they stopped responding. There was no close to the conversation, she just stopped typing without answering my last question. I have no idea if the two occurrances are related, but wanted to pass them along in case anyone else is having a similar experience this morning.
November 30th, 2006 at 10:34 AM
Everything was working fine this morning. Now am no longer able to teleport, pick money off trees. Relogged and boom, invisible. Tried again, still same problem. Also when was logging in this morning I was back at the same place I was last night upon reentering after update. So I relogged and yup,back at the same place, not the place I was last. And I do have my prefs set at last place.
November 30th, 2006 at 10:34 AM
There are many more problems that what you are reporting here. Examples:
- Linden water goes away completely if you leave region Until you relog
- Items nto rezzing properely
- Clothes are delayed being removed
While some of the enhancements you have done are great and I applaud you for that. Your QA and testing process is obviously flawed.
You cannot continue to blame everything on the Database. I’m sure your DBA will agree with me when i say that “Excuse” is BULL.
Your developers are not testing properly pure and simple
Still love SL though
Duke
November 30th, 2006 at 10:35 AM
Why is Chadrick Linden getting snippy with Penelope? She’s paying his salary, and the least he can be is considerate. I’m paying his salary too, and I can’t teleport, I have no money, I’m invisible, and inventory isn’t opening properly.
November 30th, 2006 at 10:36 AM
inventory missing, no money, no tp…
database fucked up…
November 30th, 2006 at 10:36 AM
half of chindo is missing
November 30th, 2006 at 10:36 AM
Was camping, had accumulated L$25 then game crashed and there was no TP back. I forgot where I was since my Landmarks are gone in my inventory, along with everything else. Not a rant, just a FYI. Good luck on getting the game stable. {{SENDING WELL WISHES and Compuer Healing your way!}}
November 30th, 2006 at 10:37 AM
I’m having problems tp’ing to practically anywhere, landmarks missing from my inventory and search isn’t working. Neither can I see anything on the map - guess I’ll have to stay at home tomight!
Do like the updates on the friends list though!
I work in IT (RL) so have some idea of what you guys are going though - keep at it!
November 30th, 2006 at 10:37 AM
Hmm, search not working is the only thing bugging me at the moment, I submitted a bug report so I am sure you’ll get round to it when you can, just covering my bases ;o)
November 30th, 2006 at 10:38 AM
Duke Mcdonnagh: Thanks for you opinion. As to those other issues, We know about them. Please continue to report them.
Liz Ferlinghetti: Thanks for the support!
November 30th, 2006 at 10:38 AM
Itazura Radio Said:
“I want to thank you for making the water disappear sporadically. I was able to locate … and a set of male genitals left underwater and was able to return them to their rightful owners. I’m sure the owner of the genitals is quite happy as well. Thank you.”
One can only imagine how those genitals where lost in the water….LOL!
November 30th, 2006 at 10:39 AM
Heres what i am experiencing at the moment.
Profile lookups are REALLY slow or not working at all.
Equipping inventory either doesnt work and giving the allready pending message when you try something else.
Dropping something from inventory occasionally comes up with the O and the diagonal stripe through it, not allowing me to drop something.
Mapping people isnt working.
Teleports are not working (couldnt complete in timly fashion)
Seeing people complain about not having money.
Logging on gives the occasional ’something went wrong’ message or takes really really long.
Thats about all i have observed so far i think.
For all the people complaining, dont go play a certain RPG in a galaxy far far away. Its for your own good. >.>
November 30th, 2006 at 10:39 AM
Howdy
I’m brand new to SL.. so I don’t have any experience with lost inventory items.. but.. does anyone know if residents usually have lost inventory items returned at some point? Is it possible that they are gone for good? That has me concerned.. especially because one of the 26 items missing from my inventory is a really cool mixing console (which can be seen in my profile ‘picks’ section.. which can’t be replaced. I know you guys are working hard to restore everything.. but would be nice to read some success stories of resolved issues re: purchased items.
Thanks
LL
November 30th, 2006 at 10:39 AM
attachments aren’t rezzing, tp is hit or miss, i’ve seen invisible water, texures aren’t baking, i’ve seen the rounded prims first appearing jagged thing, on hair worn by six kennedy; searching isn’t working much, searching inventory is slow, I had boxes I try to rez go missing, there’s lag beyond belief and as always my frame rate sucks. log out of world and log back in supposedly to my last location and end up at a point previous to that.
Right now I want to stabbity the nearest linden.
November 30th, 2006 at 10:39 AM
Logged in to SL this morning and had no problems at first, then as I teleported home I began having problems with a slow/non-functioning Inventory so I relogged…
When I logged back in I was invisible, Linden balance gone, search and profiles not working and my Inventory was not allowing me to attach items — same problems I had periodically last night.
Hopefully these bugs get resolved…
On the good side, I love the new features and the improved performance! =x
November 30th, 2006 at 10:40 AM
I agree with Boss Melnitz. In RL I am a network engineer and DBA for a Fortune 500 company. If my performance was a tenth as bad as LL’s has been on this upgrade I would have been fired within the first hour.
LL is trying to convince corporate America that this will be the cutting edge of collaborative tools in the near future, but they want to retain the mentality that this is just a toy system for entertainment. Time to wake up. C.A. expects their communications tools to be treated as mission critical. They expect customer service that can and will give valid answers and ETR, not throw their hands in the air and tell us to “Read the Blog” (Which is currently giving no valid information).
The real problem here is TOO MUCH MARKETING AND NOT ENOUGH ENGINEERING. Fix the basics LL, then worry about features.
List of issues:
My avatar is grey and naked in a grey landscape.
All other avatars are grey and naked from my perspective
For some reason the only things that are rezzing are birds.
Movement controls do not work
Screenshot does not work, nor can I submit a bug report.
My inventory is missing all but the basic items I was given when I opened an account
All the work I’ve done on a friend’s land (with permission) has been undone.
30 second to one minute delays in IM and Chat.
Amazingly enough I can teleport, only to have the same problems in another location.
All this after I’ve been a paying customer for only a week. I had recommended SL to friends before this but I’ve withdrawn all recommendations. Wayfinder and others tried to warn me they did. But no, I had to waste my money on a company with worse service than AOL.
3D interactive environments may be the wave of the future, but as an IT professional I don’t see Linden Labs and SL as part of that future without some major attitude adjustments.
November 30th, 2006 at 10:41 AM
@bruno:
‘I know that Linden Lab is working to solve all of the bugs, but I think things as that cannot happen again.’
Yeah, yeah. This is at least the third time this year when things go really bad and wild after.
‘Cannot happen again’ - LOL
November 30th, 2006 at 10:41 AM
HI!
I have the problem that when i log in, i get the message: loading clothes… But they never load and my avatar is gone!!
Puck
November 30th, 2006 at 10:41 AM
I’m facing the same problems in Wolchulsan.
.. L$ not showing up
.. Inventory appearing to be gone
.. My avatar is invisible
.. Cannot transport
My buddy Skip Tracer is in Abbotts….same issues for him.
thanks.
November 30th, 2006 at 10:42 AM
same problems like Liz
November 30th, 2006 at 10:42 AM
When you you ‘loging problems”, does this include:
1) getting a ‘failure to download clothing”
2) failure to acquire an AV body
3) unable to move, chat or TP because no body is present.
4) after waiting for more than 15mins, still no body appears.
5) 4 out of 5 times, the above happens when trying to log in.
November 30th, 2006 at 10:42 AM
I was invisible for some time last night also. All I saw were my prim boots and my prim hair. Also, my bank account was empty.
After about 15 minutes of standing there, I was hit with a deluge of IM messages that were sent previous, my body appeared and my bank account was full of money.
I figure it was caused by the 15,000 people scrambling for the door at the same time.