Network Issues: Update
Sunday, November 5th, 2006 at 7:30 PM by: micklindenWe are continuing to experience some network issues which are external to the SecondLife grid, and we are consulting with various carriers in efforts to improve routing issues. We’ll keep you updated. Thank you for your patience while we work to resolve this.
November 5th, 2006 at 8:06 PM
Someone said once : “Let two people hold balls in their hands. The first one is holding only one, and the second one, 20 of them. Therefore, even if the second individual is having a much harder job than the first one, he (or she) will be pointed first when dropping one of the balls…”
- Chuck Angel.
Keep up your good work LL people =)
You’re doing the Hard Job there !
Lukas
November 5th, 2006 at 8:34 PM
So is this whats causing the
1) HUGE chat lag
2) HUGE walking lag and
3) HUGE turning lag
for me in ALL parts of SL? Or is my problem caused by something else?
November 5th, 2006 at 10:28 PM
My sim ROMA has had issues all day. The map takes forever to load. It has been sitting open on my desktop for 20 minutes so far and the map of my sim will not load (making teleportation within the sim impossible using the map).
The sim also froze and restarted several times this afternoon while I was trying to hold a meeting, crashing the browser of all attendees.
November 5th, 2006 at 10:31 PM
Well at least linden lab is doing the best they can! It is not their fault!
I know how it is as I run my own phone service and carrier outages 
November 5th, 2006 at 10:31 PM
Patience.. please be honest and say and yes we know you are addicts and will wait because you just cant stop playing. crash number 17 on my sim… I dont think I deserve that I pay for it like many many others frustration is getting the best of us now.
November 5th, 2006 at 10:43 PM
Digital Digital: maybe it is external, but in business one is judged by the performance, INCLUDING the amount of problems caused by externalities for which one could have made arrangements to limit the damage…
Having said that: yesterday, I crashed about 7 times, a few classes I took earlier got d/c (sim down) and the lag is indeed horrible.
I am a bit over two weeks old, having spent the first week wondering how to throw money at LL (no CC) and the second week being happy I have not succeeded at that.
November 5th, 2006 at 11:09 PM
To me it seems things are fixed. No more package loss and things run as before. ^.^
November 5th, 2006 at 11:15 PM
I know it must be frustrating; when my ISP has problems and keeps dropping my connection, it drives me mad. To have that happen when you’re a business with hundreds of thousands of customers depending on you for reliability on THEIR time schedules (and no two schedules will ever be alike)…. well, you all must need wigs by now - you’ve probably torn your hair right out.
Patience is a virtue…… and stuff happens. Perhaps, as Lynn_Evelyn says, a business “…is judged by the performance, INCLUDING the amount of problems caused by externalities for which one could have made arrangements to limit the damage…”, but on the other side of the coin, there is only SO MUCH that can be done - after all, we are all human. And if you judge a business by externals, then be grateful you’re not in business for yourself, or you wouldn’t survive the stress of micromanaging everything and everyone around you. Nor would you be able to keep employees or business partners.
Common sense and patience…… frustrations will happen in business as in life. One step at a time is all anyone should be asked to take.
November 5th, 2006 at 11:26 PM
I dont understand though, why not just take SL offline for the day to fix it up all nice and playworthy? Sure, we all still would have lost the day, but isnt that whats happening now? At least if they had taken it down we could have avoided losses I hope.
November 5th, 2006 at 11:30 PM
Here’s another good thing, the last days the friends list had not worked properly, friends being online yet not shown online and vice versa. This seem to be fixed now too.
Is it possible that issues even if seemingly not being connected directly to bandwidth and package loss can be fixed trough improvements/bring back to normal on those areas?
November 6th, 2006 at 12:02 AM
External issues? So is it LL’s stance that all other times where we’ve experienced problems like today when the concurrent user load is above 9,000, have been external networking issues? I think that even if todays problems were external, LL has lost a lot of goodwill capital with the users in general, and so we’re left questioning whether these issues truly are external or if they’re just internal problems due to the 14,000+ users that were logged in throughout most of the day. Packet loss has been an ongoing issue for quite some time now, and even addressed by LL as a known issue, now today it’s external issues? Seems like an easy out to pass the buck. Perhaps those ‘external’ issues wouldn’t have impacted SL users quite as much if the internal problems weren’t compounding them. Quite frankly, I, for one, am tired of hearing how problem XYZ is a known issue, has been fixed, and continues to plague SL. Packet loss being one of the many ongoing issues that were supposedly fixed at some point, but are worse than ever during high load. It’s really a shame to see all of the adverse side effects from the million account march. I recall Phillip saying that it would be nice to get more positive feedback instead of all the negative. My response to that is simple. Earn it!
Mike
November 6th, 2006 at 12:18 AM
One question: If it’s external issues… why are the sims restarting, then, as they are clearly internal and would have no reason to reastart?
November 6th, 2006 at 12:58 AM
To answer the sim restart issue: The sims (regions!) send messages to the Grid, telling it how the region is doing. If the Grid doesn’t hear from a region for a while, it sends a kill signal which restarts the region. Usually this is a good thing, since regions that aren’t communicating are probably causing the residents on them to be very sad. However when we experience problems with external network traffic, these pings back and forth can be lost amidst the stalled external traffic (which basically causes the region to have a delayed response, even to internal network traffic). When that happens, an otherwise healthy region gets the signal of death and restarts since the Grid thinks it’s dead anyway.
We may be able to relax the frequency of these health checks when we have significant issues with network routing. We’ll be looking into this as an option.
Also, we can’t shut down Second Life because external routes are clogged. We just have to call the internet Roto-Rooter people and have them flush out the tubes. Shutting down the grid won’t help.
Actually, it’s kinda like this. There’s a huge accident on the highway and a wayward chicken truck has run off the road. It’s total carnage. Chickens are laying on the ground, moaning and muttering something about Charlie. Trip lines are everywhere. Mortar shells rain down like …
Wait a minute, that was Nam … my bad.
Anyway there’s an accident and there are lots of cars that have to get by. The police come and block off most of the lanes so there’s only one lane moving. The problem is there are 6 lanes of traffic trying to get through. To make matters worse, everyone drives by s-l-o-w-l-y, rubber-necking as they pass the chicken-and-asphalt stew that pools in the middle of the 101. This creates a heckuva back up. Traffic helicopters circle the area, people are late to work and some deliveries go undelivered for hours.
The police, being the smart fellows they are, route traffic *around* the problem, up Divisidero and back onto the 101 well past the ill-fated fowl. This speeds things up a bit more, however there’s still a little inconvenience and delay while the traffic pattern settles down. This is the point we’re at right now. Things will clear up!
*My preemptive apologies to any chicken farmers whose were trucks ran off the road in Vietnam. No disrespect was meant by this post.
November 6th, 2006 at 2:02 AM
As I mentioned in the earlier blog, sometimes which SIM I’m in affects how much lag I get, even with my usual 0.0% packet loss and great ping and fps, etc.. and it’s different for other players standing right *NEXT* to me at the same time and not always the same as we move to different SIMs.
Almost as if the other players, elsewhere in the world, have totally seperate and random paths to a given SIM which, given LL is in *one* place on earth with a single internal network, is highly unusual.
I could see this oddity if LL were on servers in several parts of the world.. but, how can *that* be an internal issue alone ?
November 6th, 2006 at 3:10 AM
[...] However, I experienced no such issues during a brief visit on Sunday morning. I ran into SLDublin’s mayor, Ham Rambler who explained that the Second Life system itself was experiencing technical problems (Linden Labs Blog says they are external network issues.) [...]
November 6th, 2006 at 3:24 AM
I’ve been getting the same problems that everybody else has been complaining about. But also a new one which I haven’t seen before.
I have an sl companion, and when we use the 2-way animations in sl, we each see something different. She sees me standing up, and herself in the animation, and I get the same effect the other way round. We have photos to prove it.
Does anybody know why this should be - and is there anything we can do about it?
November 6th, 2006 at 3:30 AM
Current issues I am experiencing at this time, as well as with client update.
Packet loss, (has been an issue ever since current update was released last Wed. Same with lagging issues.)
Time dilation lag,(unresolved)
Chat lag,
Time delay lag,
SL Grid lag,(unresolved)
SL Net work lag.(unresolved)
Textures not loading/rezzing. (unresolved, Failed Fixes)
Objects not rendering.(unresolved, Failed fixes)
Avatar Textures not razzing/baking.(unresolved, Failed fixes)
Intermittent presence issues. (previously resolved, but bug fix is starting to fail)
Low FPS.
Low band width. (Current update band width fix is failing)
Terrain not loading in mini map.
Still seeing missing images on Avatars.
November 6th, 2006 at 3:43 AM
Maelynd Vesperia:
Patience is a virtue…… and stuff happens. Perhaps, as Lynn_Evelyn says, a business “…is judged by the performance, INCLUDING the amount of problems caused by externalities for which one could have made arrangements to limit the damage…”, but on the other side of the coin, there is only SO MUCH that can be done - after all, we are all human. And if you judge a business by externals, then be grateful you’re not in business for yourself, or you wouldn’t survive the stress of micromanaging everything and everyone around you. Nor would you be able to keep employees or business partners.
My reply: I AM in business and I AM judged on externalities: if I arrive on a businessmeeting to late, it is MY problem, not the problem of the train-service. If my supplier does not deliver something I need in my process, I am screwed, because my client will go somewhere else, somewhere where the boss has thought of having an emergency supply for when suppliers screw up.
Just like that, LL could have tried getting emergency connections with some supplier. It is done in other businesses, it can be done here. They did not. Why? Probably because it would cost money and they figured that they can get away with it anyway, not realizing that this is the kind of stuff that deters me (and others I have spoken with) from trying to send money their way, and that this is the kind of stuff which makes people downgrade their account… lost income and lost “potential income” (aka opportunity cost, for those who know a bit of business)…
November 6th, 2006 at 4:08 AM
@Selador
I’ve often had this problem but if you relog, it usually clears up. I think it’s something to do with graphics lag (for want of a better term…
and is therefore more likely to happen on a bad routing day. I’ve also seen a probably related glitch where avatars don’t stand up properly, their legs are bent at the knee as though permanently mid-rise from the couch.
@Brent
ROFL hilarious story there. Actually I can appreciate your difficulties because of my partner being in a similar line of work - sometimes the telecomms companies screw their customers over and there’s not much they can do until supply is back to normal. The trouble is, it’s less easy for the affected businesses to pick and choose between suppliers than it is for customers to move to another business - which might be suffering the same problems anyway.
For myself, I haven’t been having too many problems, and although I did crash a few times yesterday, I’m glad to know that a) it wasn’t just me and b) it wasn’t the horrendous escalating crash problem I used to have, which really did have me tearing my hair out. I suppose the time and money that have been thrown at this computer (actually this is now a whole *different* computer..) in an effort to achieve maximum SL compatibility have paid off
So I can very much sympathise with everyone having huge problems, particularly sim owners, but for once I’m not among the screaming hordes out for revenge ^_^
All I can say is… they’re working on it, and they’re letting us know the state of progress. Which is decent of them. It’s a lot more than you’d get from some companies. So well done Lindens, let’s hope these external issues are resolved soon and for good! Then you can work on fixing my home tp bug
November 6th, 2006 at 4:15 AM
It’s not emergency connections but network redundancy that’s needed. It’s the way the Internet was designed to make it resilient to parts of it being compromised. To suggest that the problem is external suggests that their service provider isn’t providing redundancy nor is Linden internally providing redundancy by also maintaining connections with other service providers.
November 6th, 2006 at 4:29 AM
You know I really wish that those who complain so much would just get some form of a reality check. First off SL is new technology, and it’s constantly being updated, tweaked, broke, updated again, tweaked, on and on and on. If you don’t like the problems, take a break and head out and breath some RL fresh air.
As for the network problems, you know what this stuff happens, and no not every company has redundant resources to keep the network up and running. If the pipeline is down, the pipeline is down. Let’s use our heads here folks, and stop beating up on the Lindens. Sure there are times they may actually earn a little razzing to keep them on their toes, but this is not one of them.
Being a person that used to be in the IT business I have seen these problems happen, and listened to the people who have no clue what they are talking about tell me how to do my job and fix it. Let the Lindens do what they need to do. We are doin a lot better than we were a few weeks ago. At least we can log on, and do stuff, and not have to worry about endless spam and GRID attacks. So let’s stop the whining.
And Brent: ROFLMAO, good use of an analogy to help explain the situation.
November 6th, 2006 at 4:48 AM
Wallace McAllister Says:>>>>>>
“You know I really wish that those who complain so much would just get some form of a reality check. First off SL is new technology, and it’s constantly being updated, tweaked, broke, updated again, tweaked, on and on and on. If you don’t like the problems, take a break and head out and breath some RL fresh air.”
I don’t mean to sound rude but you must not be one of the ones that pays land use fees => $195.00 a month —- or you have so much money you just don’t care. I spend alot of RL money that I work sometimes 7 days a week for. (money is not an issue for me) but when I pay someone for a service I would like to get the service Im paying for (not the grid being down or packet loss so bad I can’t move or talk. FYI I had an issue with my cable company a few weeks ago —- (internet serivce was down for 48hrs) They gave me a refund for that 48 hr time frame. you’ll never see LL do that!!!!!!!!!
That is the point what are we getting for our money??????
November 6th, 2006 at 4:50 AM
One more thing as some others have pointed out the “technology” / platform LL uses is out of date in reality.
November 6th, 2006 at 5:38 AM
I guess that SL is new technology after all: absolutum obsoletum, as Robert Fripp had said (if it works, it’s outdated).
November 6th, 2006 at 7:02 AM
You guys needs to get a life. Especially Dan Doyle. Come on… I’d like to see you come up anything better than SL. It’s not life or death, and if money isn’t an issue for you then go and spend it on getting your first life. (or maybe even a woman)
So SL (just like ANY company in the IT industry) experiences problems from time to time. This is unavoidable most of the time, and you should be thankful that the grid hasn’t gone down completely. Some people are expect too much.
I would like to think that if the problem was internal to SL, that the Lindens would be doing everything they can to resolve it quickly. I would also understand that if the problem was of their making, then the blame would lie with them. However, as this issue is external - I’m really happy to see that they are working to resolve it, even though the issues lie out of their network and systems.
Before anyone even thinks about moaning about anything like this, go make something better (that doesn’t *ever* experience problems).
/end of rant
November 6th, 2006 at 7:02 AM
Thanks for the explanation(s) Brent. You can’t possibly be that old,
Is it possible that the “reroutes” can be automated so that future activations will take minutes rather than days. If not, I seriously hope that LL will consider either migrating to a more supportive colo, again, or will consider disributing sims into various colos and mirroring grid servers at each location. That’d be kind of like the Internet eh.
November 6th, 2006 at 7:39 AM
@Brent:
thank you for making me smile
November 6th, 2006 at 7:43 AM
Michael Kyuzo wrote: “External issues? So is it LL’s stance that all other times where we’ve experienced problems like today when the concurrent user load is above 9,000, have been external networking issues?”
Where exactly did they say this? Or were you just setting up a straw man to knock him down?
Dan Doyle writes: “I spend alot of RL money that I work sometimes 7 days a week for”.
Well, then stop. Easy solution, no?
November 6th, 2006 at 7:49 AM
This is insanity… Yesterday the lag was insane… I am not sure if it has anything to do with this… But it went nuts…
November 6th, 2006 at 8:31 AM
I just went to the disturbed theater in Dicycla and the av’s were devoid of their bodies. 8:30am. I’ve never sen this before.
November 6th, 2006 at 8:33 AM
12 hours since the last update and close to 24 since the problems started..
Can we get an update?
November 6th, 2006 at 8:41 AM
Thank you, Brent, for your reply.. (And kudos for the chicken nam, that was a good one, hehe).
I still don’t really get how an external slowdown can affect an internal keepalive.If the network traffic suddenly would go up like crazy, sure, then you could get into trouble. But even then I’d make the server watchdog process listen on some odd tcp or udp port and tell the switches in the colo to prioritize that port (Quality of Service, anyone?).
If the external slowdown really makes sims not respond to keepalives in time, wouldn’t that mean that the keepalive and the normal sim data is handled by the same process that won’t reply to the keepalive until it got it’s other TCP connections dealt with? I can see why one tries to have one communication process, but usually you want things like watchdogs decoupled, I’d think..
Take care,
Fairlight!
November 6th, 2006 at 8:48 AM
If this isn’t routing problem internal to the Grid or LL’s immediate colo provider, it’s largely out of their hands. They can throw their weight, as can any other large-scale consumer of bandwidth, and I’m sure they’re lighting up those phone lines as much as they can because they’re losing money also.
You can help, however, if things aren’t proceeding as you expect. Fortunately, the entire Internet is really governed by one, central, very loving organization (founded by Al Gore). You can voice your support for whatever routing or other reconfiguration efforts are underway by contacting them via the All Domains Help Desk (ADHD) at 1-800-DEV-NULL.
November 6th, 2006 at 8:50 AM
Luciftias Neurocam Says>>>>>>>>>>>>
“Well, then stop. Easy solution, no?”
You are missing the point damn it !!!!! For the money we spend (that would include you) we should be getting better service i.e from customer serivce and the damn grid thats my point….. I know I could stop playing but I don’t want to I want them to step up to the plate and give me the serivce I pay for……. They should be the ones to SELL OUT and move on…. if they can’t handle the job. Thats my point… I’d pay 5 times as much if I thought the serivce was going to be there to back it up …..
November 6th, 2006 at 8:54 AM
“First off SL is new technology, and it’s constantly being updated, tweaked, broke, updated again, tweaked, on and on and on. If you don’t like the problems, take a break and head out and breath some RL fresh air.”
If the building you rented for your business had constant problems preventing you from conducting your business, I think you’d be justified in being pissed at your landlord.
The underlying technology SL uses is from 2001. It’s not “cutting edge”.
November 6th, 2006 at 8:57 AM
@wallace McAllister: “As for the network problems, you know what this stuff happens, and no not every company has redundant resources to keep the network up and running. If the pipeline is down, the pipeline is down.”
Actually if I had a business who’s entire livelihood is wholly dependent on its network like SL, then I would be sure that not only could I handle the peak loads but I could also handle network outage/performance issues. Redundancy is not all that hard to achieve in todays world even with “external” network providers. BUT you DO have to be willing to spend money on it, any my guess is that LL has not been willing.
Personally, my guess is that a lot of these problems can be attributed to management and LL ownership NOT wanting to spend money or having limited resources. Its not the invidual employess, who no doubt work hard and put in countless hours to try to fix things as best they can with what they are given (as evidenced by Torley post a few days ago).
I would suspect that employees within LL know exactly what to do to fix problems, have laid them out for management, and have either been ignored, or told to cut back on what they are asking for, or just simply told no. Instead, the management opens up access to everyone then goes on a massive PR campaign to draw people in because someone thought that would bring in more money. But money isn’t made becaus this just turns Second Life into Slog Life, exposing problems and issues that LL employees have probably already predicted.
So what is that noise you hear? Its the collective sigh, head-shaking, and quietly whispered “I told you so” from the employees of LL as they slave away trying to work around decision-challenged management.
November 6th, 2006 at 9:02 AM
@FairLight sez:
“…If the external slowdown really makes sims not respond to keepalives in time, wouldn’t that mean that the keepalive and the normal sim data is handled by the same process that won’t reply to the keepalive until it got it’s other TCP connections dealt with? I can see why one tries to have one communication process, but usually you want things like watchdogs decoupled, I’d think…”
I can’t speak to the LL internals, but it’s probably above the level you suspect.
TCP ACK/timeout/retry is handled at the OS level (in any OS) and when an OS is faced with many, many connections where latencies are long and realignment/retries are frequent the whole stack will slow down because, among other things, the OS itself requires a lot of CPU and memory to maintain the reliability mandated by TCP.
I.e., it won’t matter where a connection is headed to or which process is handling what if all of the connections headed to a very busy node are a mess, because the node is struggling to ensure that every one of them gets the data it tries to send/receive by waiting for acknowledgements, resending, assembling packets out of order, etc.
This is one of the inherent tradeoffs with TCP.
It guarantees so much but requires a great deal of an OS to ensure that, particularly as the load increases. For web connections, for example, this is much less tricky because your web browser (a) doesn’t rely on a stateful connection to the server and (b) obtains images and other page content either in subsequent or parallel requests.
The volume of information sent from a sim to any given viewer is very large, especially compared to your average web request, and is stateful beyond that — the sim and the viewer constantly dialog about what the agent (avatar) is doing and what’s going on around them on the sim. This means much longer, more involved interactions.
November 6th, 2006 at 9:13 AM
[quote]
Khamon Says:
November 6th, 2006 at 7:02 am
Thanks for the explanation(s) Brent. You can’t possibly be that old,
Is it possible that the “reroutes” can be automated so that future activations will take minutes rather than days. If not, I seriously hope that LL will consider either migrating to a more supportive colo, again, or will consider disributing sims into various colos and mirroring grid servers at each location. That’d be kind of like the Internet eh.
[/quote]
Mirroring the grid servers at multiple locations is a very very bad idea. If you think lag is bad now, you ain’t seen nothin’ yet. Just wait until they actually do and you’ll see what lag really is.
Why? Because the grid is dynamic. Every time you take a single step, the world has changed. Everyone around you needs to KNOW that your foot has moved so that you can walk on their machine too. The smoother you want the animation to be, the shorter a distance that foot has to move to trigger an update on the server.
So, if your foot moves a tenth of a meter and it gets sent from your computer to one server, which in turn sends that info out to everyone who’s in a position to see your avatar, that takes a certain amount of bandwith, and a certain amount of time to process. But what if the grid is on two servers? Now that information also needs to be sent to the second server, to update the grid’s information there as well. Three? All three need to know.
Meanwhile, while you’re on grid server 1 walking around, which is passing that info on to servers 2 and 3 (in the example of the grid being stored in three separate locations), someone on server 2 is also moving and headed right for the same spot where you’re headed, so servers 1 and 3 need to know that as well. But there’s also some moron on server 3 with an AK-47 who’s trying to shoot the person on server 2, so you’ve got his bullets flying around, server 3 needs to pass that info off to servers 1 and 2 as well. The amount of data flying around has now increased by volumes, just to have the grid mirrored elsewhere, and that in itself will force SL to slow down considerably. That’s just from the actions of three people. Multiply that by 2,000, 6,000, or 14,000 depending on how many people are currently logged in, and you should get a picture of just how horrible mirrored grids would be.
November 6th, 2006 at 9:27 AM
Yngwie, I think Khamon was talking about mirroring the contents of the sim so that it could quickly be moved to a different location/provider if needed - not about actually running a single sim on multiple servers at the same time.
November 6th, 2006 at 9:33 AM
Yes, thank you, I may have misinterpreted that. So at least you would still have all the activity happening on only one server. But it would still take bandwith to send that data to each server storing mirrored copies in order to keep the grid straight if it has to be moved to another server, because you never know when it will happen. Otherwise we’d be seeing rollbacks with potentially disastrous results, depending on what data got backed up and what data didn’t. For example, if I rez an object that cannot be copied, it’s no longer in my inventory. If the sim I’m in then crashes, and gets rolled back because the copy that gets use when it’s brought back up doesn’t have that house or whatever I just rezzed in it, has the data from my inventory already been saved to reflect the fact that the house is gone? That would also be a problem. There are a lot of dynamics that would have to be worked out with something like that, but if it all worked and didn’t cause problems (including increased lag), then I’d be for that.
November 6th, 2006 at 9:39 AM
Cari Deluca Says: >>>>>>>>>>>>>>>>>>>
“Actually if I had a business who’s entire livelihood is wholly dependent on its network like SL, then I would be sure that not only could I handle the peak loads but I could also handle network outage/performance issues. Redundancy is not all that hard to achieve in todays world even with “external” network providers. BUT you DO have to be willing to spend money on it, any my guess is that LL has not been willing”
I don’t think its that they arent willing….. They just flat out don’t have it to spend i.e. price changes…..
November 6th, 2006 at 9:51 AM
Most sims I’ve tried today have had huge issue.
November 6th, 2006 at 10:23 AM
@Kata Kita Say:
November 6th, 2006 at 9:02 am
… “This is one of the inherent tradeoffs with TCP. ” …
That’s nice and all, but the same overhead is NOT there for UDP, which SL uses.
Mike
November 6th, 2006 at 10:29 AM
@Luciftias Neurocam Says:
November 6th, 2006 at 7:43 am
… “Where exactly did they say this? Or were you just setting up a straw man to knock him down?”…
They DIDN’T say that, hence the question. I was asking if it was their position that all similar incidents are related to purely external forces. Say what you want Luciftias, I noticed you like to question what people say, and when they respond with things to back up what they’ve said originally you’re nowhere to be found. Keep trolling the waters.
Mike
November 6th, 2006 at 11:06 AM
Well no, I was talking about operating individual sims servers from various colos and only mirroring grid support servers. Obviously everyone in a sim needs to be communicating with that single sim server to maintain consistent physics et al. Only such machines as the asshat and world servers would need to be duplicated site to site.
November 6th, 2006 at 11:17 AM
Hmm. Seems to me that lost of this moaning would be much reduced if Linden did the honorable thing and credited everyuone with free time in excess of the time the system has been unusable.
If LL don’t do that, I think we should all have serious doubts about their fitness to run a virtual economy on which people are starting to rely for RL income! Fair’s fair Linden: refund the lost money!
November 6th, 2006 at 11:40 AM
Look… yeah, things were not great yesterday. For the first time since I signed up, I’d done quite a bit of work on our parcel, only to have it all disappear when our region (Jsindo) went down. So, I lost a couple of hours of my time, and decided to wait on making other necessary changes until I knew things were stable. Frustrating? Sure. End of the world, “give me my money back” frustrating? No, not at all. Not even close.
We have certain expectations as consumers of a service, be it phone, electricity, internet service or whatever. I think LL as a whole does a great job of keeping stuff up and running while meeting the demands of the masive increase in users. It would be an interesting experiment to have everyone write in each time they’ve had a good day when lag *wasn’t* a big problem, when their regions *didn’t* go down, when they did what they wanted in SL *without* a problem.
I’d venture to guess that we’d be overwhelmed with these positive comments, but as you know, people are ten times more likely to complain about the negative than accentuate the positive. None of this means that we don’t hold LL to a high standard: we do and should continue doing so. But all in all, I really can’t complain about what I’m getting for what I’m paying. As long as the ratio of good vs. bad remains at the level I’ve seen, I’m pretty damn happy with SL and Linden’s efforts.
November 6th, 2006 at 2:12 PM
great!
tonight its actually been impossible for me to tp or even fly off my sim for quite a while. I’ve been dumped in welcome areas because the region i was in disappeared, ive seen surrounding sims vanish. Ive been frozen in place for upto 10 mins at a time.
November 6th, 2006 at 3:49 PM
Cari Deluca Says:
So what is that noise you hear? Its the collective sigh, head-shaking, and quietly whispered “I told you so” from the employees of LL as they slave away trying to work around decision-challenged management.
I am completely with you here on this. In most cases techs are just pawns to the big man who is ultimately the one in charge.
Mr. Dan Doyle
Yes I do pay for a few bumps in the tier level, maybe not as much as you, but I do put some extra money into the LL account. But I only put in what I can afford, or what I can support through sales. So if you are spending huge chunks of change for your parcel in SL. Consider two things. Sell somestuff to support your tier, or 2 decrease your tier. If you are at the point that you are getting this stressed over how much you are spending on a GAME, then you are spending to much. Hooting and hollering like you are doing is only doing 2 things. 1) getting you more pissed of, and 2 ) causing others to ignore you.
April 5th, 2008 at 10:03 AM
I don´t can login in my account.
Why says me is offline?