Grid closed while permissions bug is addressed
Saturday, October 14th, 2006 at 7:31 AM by: Blue- My bad, just realized that the correct term is not Exploit, but Bug, so I am updating the title of the blog to reflect that. Sorry! -
[10:55 am PDT] Brent sure is swift of foot. Final testing is underway and we should be able to post new viewers within the hour, ready to open (bar any unforseen issues) by noon.
[10:07 am PDT] Mac build finished. Linux build started. Smoke tests being prepared for Mac/PC builds. We are considering making Brent run all the way from his apartment to the office to start compiling…just because we want to see him run.
[9:26 am PDT] Emergency patch is currently being prepared for testing, after which we will be ready to re-open the grid. Once again, we’re sorry for the delay, but felt closing the grid was necessary to protect creators against a permissions exploit.
[8:51 am PDT] One significant aspect of the problem is diagnosed and work begins on a resolution. Thanks again for your patience!
[8:26 am PDT] Diagnostics continue, but one of the Devs just said “AHA” in IRC which a non-techie like myself takes as a good sign. Still no ETA on a fix, though. Please forgive the delay.
[7:56 am PDT] The technical-type Lindens are chugging coffee and narrowing down the issue. Because no one person can know the million or so lines of code, those familiar with the relevent areas of the software have gathered and are doing diagnostics. Sorry we don’t currently have an ETA on the re-opening of the grid.
[7:31 am PDT] Many developers are currently banging away at the problem, more info as we have it. Thanks for your patience.
Taking over for Torley (get some sleep!) I have to agree that it’s terribly frustrating to have little or no notice before grid closure. We will definitely discuss the importance of giving notice and try to find a time frame that provides a fair amount of warning, but please be aware that it is possible that with some problems the quicker we act, the less damage is done.
October 14th, 2006 at 7:34 AM
Speaking of damage … i noticed last night under my library that there is a huge amount of stuff I do not own … I had my wife check out her account and she had the same things … sounds like this is a good thing ….
October 14th, 2006 at 7:35 AM
Exploits nerfs, ppl do this oon purpose shud get fined for ruining others game play, been rly alot of closes lately expecially for european players ect its weekend & its 3pm here like the patches takes the whole day for us
October 14th, 2006 at 7:35 AM
You are doing a good job. I admire you for thanking people for their patience when they have actually shown nothing but inpatience. SL is a new thing there is going to be problems from time to time. Deal with it! Remember its SECOND LIFE. I am going to go live my first one now. I’ll come back later when the grid is back up. Quit giving these people such a hard time. They are working very hard to keep this a fun world for us to play in. This isn’t even a griefing attack. It’s a bug in the code. As a programmer in rl, I know how easy it is to have bugs go unnoticed for long periods of time. Stop grousing about the grid going down and do something productive in rl, then return to sl when its up again!
October 14th, 2006 at 7:36 AM
Oh lovely another weekend of frustrating why do these happen on weekends - gotta love it-
on the bright note least its early in the day
October 14th, 2006 at 7:36 AM
Okay, can someone please explain what all this means. I mean, I am so confused. One minute it is Grey Goo, the next it grid wide spam? Is all the same? Help me to understand.
October 14th, 2006 at 7:36 AM
I know this has to be amazingly frustrating to all of the linden labs employees as much as it is to us players. For what it counts id like to say thank you for your hard work and dont let all the gripers get you down.
Maybe some of them will get off thier computers for a few and walk out into the sunshine.
Myself - Just got in but.. ehh ill go finish my laundry lol.
October 14th, 2006 at 7:36 AM
*passes torch to Blue*
October 14th, 2006 at 7:37 AM
“and the grid will reopen shortly” - just what is the definition of shortly, it being over an hour later already?
October 14th, 2006 at 7:37 AM
Keep up the good work LL
October 14th, 2006 at 7:37 AM
Should odd behavior involving visitors clicking things for no good reason be immediately reported? if so to whome and do you need anything more than avi suspect name, date/time, location, and terse description of odd behavior?
October 14th, 2006 at 7:37 AM
Why are there always exploits, bugs and downtimes when im getting interisted in something? Why cant there be an exploit where i suddenly have a billion lindens in my wallet? Why cant an exploit be created to where I have 20-30 hottt females following me around all the time.
All these questions so lil answers -(
good luck work hard and all that stuff
October 14th, 2006 at 7:38 AM
Hello’s Lindens!
Is the preview grid down for the same reason? That is where I likes to spend time when the MG is down…forgive the ironies but I has spent more time in preview than in the MG this last week.
Vonn
October 14th, 2006 at 7:38 AM
Torley needs sleep definetly! Here it is 15:15 cool 15:15.
Switch the grid back on now, please. OK, OK so I know the problem. Fault with the link between client and server. OK OK this always happens but usually they are able to do it within update or forget it. Damn positions. Your web page while Second Life is open effects my .jdk and .net and .com language on windows. The screen goes light grey and now my down arrow key is popped out again. Oh how am I gonna scroll down and publish this. I’m gonna press enter. I hope this sends the information to you! While I fix my keyboard!
October 14th, 2006 at 7:38 AM
Make them hurry please. I just woke up in a pissy mood, and opening up my SL to yet another down time (on the weekend) is sure as hell not making it any better.
October 14th, 2006 at 7:38 AM
It is fucking damn rude to send a shity message and 3 seconds later you get kicked.
And it is unbelivable how many issues SL has lately. This sucks big time!
October 14th, 2006 at 7:38 AM
Looks like a fun day to be a Linden. Maybe I will take a nap.
October 14th, 2006 at 7:38 AM
Do Not Spam!
October 14th, 2006 at 7:39 AM
I am just curious if this is the exploit that mys sister and I had step by step repro of removed from the forums last night (we didn’t post it we just got Dee Linden to remove it)? The reason I ask is we hid our island as soon as we read it. I would love to know if its safe when the grid comes back up to reopen.
October 14th, 2006 at 7:40 AM
Considering it’s been over an hour and this is still at the “investigating” phase I’m assuming we’re looking at yet another all day outage. And that the “many developers banging away” is really just two guys that were just hired yesterday and got stuck with the weekend shift.
*sigh*
October 14th, 2006 at 7:41 AM
Turn grid on. 6,5,4,3,2,1…….0
October 14th, 2006 at 7:41 AM
Hey i apreshiate all your hard work at lindon labs with fixing spam and stuff! but im really bored and i wana know when we can log back on =\
October 14th, 2006 at 7:42 AM
This is dissapointing.
After hearing a media story on you on Australian ABC radio I thought I’d see what it was all about. I signed up, filled in my paypal details and was told “an error has occured and you don’t get the $250″ So I get over that dissapointment and spend a while downloading the client only to find the grid is offline.
Not a great introduction for a new player.
Well it’s off to bed for me, perhaps the grid will be back up when I get up, perhaps I’ll even bother trying to log on again.
Makes me wonder from all the comments if it’s all the radio story made it out to be.
October 14th, 2006 at 7:42 AM
I can’t help but laugh as I read Secondcast #37…
http://www.secondcast.com/?p=64
October 14th, 2006 at 7:42 AM
I’ll click you.. for no good reason.
October 14th, 2006 at 7:42 AM
Listen as well ;0
October 14th, 2006 at 7:42 AM
Just a little frustrating, yeah.
October 14th, 2006 at 7:44 AM
Thanks Blue, thanks Torley. I wasn’t online but appreciate the work you’re doing and for keeping us posted. Regarding the notice: yeah, sure, please provide adequate notice if you just need to reboot or upgrade a simulator I’m in. But when there’s a permissions bug that could result in a full perms copy of my product for eternity in exchange for a few seconds taking advantage of an exploit?
Hell, two seconds is too long! Disconnect me yesterday! 
October 14th, 2006 at 7:45 AM
Unfortuntely - the grid is down very often - not really fun to play. Understand the circumstances, but probably you underestimated the vulnerability once the grid gets more popular.
Lookin forward meetin you inworld soon.
October 14th, 2006 at 7:46 AM
Let the Lindens do their work. Being protected is not a cause for complaint.
Stop yer belly-aching!
If my house is be on fire, please, Mr. Fireman, get me out as soon a s possible!
October 14th, 2006 at 7:46 AM
lmao what a great diversion baba! tyvm!
October 14th, 2006 at 7:46 AM
Maybe this exploit is related to what happened to me earlier today: I sold land, asked the new owner to return all objects on it to me and… they are lost! Gone with the wind… thousands of L$. So I hope the Lindens will find a way very soon to protect us from exploits, bugs and inventory losses with updates
and all these annoying hassles very soon… I’d like to play in-world, I’d like to find peace there…
Thank you guys for all your efforts, may it work out once and for ever.
October 14th, 2006 at 7:47 AM
Uh… it might not hurt to post a message in the Linden Announcement forum as to why the grid is down.
October 14th, 2006 at 7:47 AM
Please do not forget its a night of Saturday here in Japan.Then so many ppl played SL
and When last down,It was a holiday in Japan :(( We lost so much playing time.
October 14th, 2006 at 7:47 AM
Nice link baba
October 14th, 2006 at 7:48 AM
I’m in NYC. With our constant state of heightened alert, we’ve gotten used to the idea of a terrorist attack. Its too bad the SL world is starting to mirror the RL one. I’m with Catherine. Kudos to the Lindens…its amazing this thing works at all. We can’t start taking it for granted. Its not a fax machine. Besides…I needed the sleep.
October 14th, 2006 at 7:48 AM
Gooo Blue
I sure hope the game is up soon:(
October 14th, 2006 at 7:48 AM
Do you have an estimated time of when you will be done and start letting avatars back in?
October 14th, 2006 at 7:49 AM
And no beta grid even? Tragic! All the best working the issue out.
October 14th, 2006 at 7:49 AM
I think the main problem is when the grid just dies that bugs people. If you try and do the normal warning then 5 min time frame it shouldn’t hurt. But I do agree if it is a serious problem you should log everyone out a-sap… maybe on the logoff message say something like log of for possible exploit check http://blog.secondlife.com? that way people understand right from the start. Becasue the game still ‘runs’ unilt you personally close it and can read those msgs.
And Matt, don’t spam? this is for comments
so please try to keep it for them
October 14th, 2006 at 7:49 AM
geeze… more of this crap… in anycase, goodluck with the issues mer lindens… and go back to sleep hen you’re done resolving them! or else I’ll hunt you all down and put you to sleep with a giant mallet!
October 14th, 2006 at 7:49 AM
Elex it don`t expect the world of LLabs work in a corrct way :/
October 14th, 2006 at 7:50 AM
It’s times like this that makes you wanna cancle sl. It seems the moree LL fix sl, the more exploits they find.
October 14th, 2006 at 7:50 AM
The only thing Might make me madder about this is if i log on and find half my inventory gone again. Still waiting for a answeer for why so many things went missing during the last update.
October 14th, 2006 at 7:50 AM
I think people who program for a living will understand the complexity of the system here, and the ease with which exploits and bugs can creep in during development. Those who don’t think the grid has the complexity of a pocket calculator and don’t get how such things could possibly happen.
Witness Microsoft. They have an operating system. I don’t know the level of complexity of SL versus Windows XP OS, but look at how many exploits they get with that product alone, and then look at how large their programming staff is (unable to immedately google for this number of employees devoted to programming at Microsoft, but it has to be more than Linden Labs by several orders of magnitude). So to gripe and rant about how exploits could possibly happen at this rate is quite unfair, though I guess you’d have to see the inside of operations to understand just HOW unfair you’re being. They happen, people will always try to crack it for various reasons. It’s a bald fact of the information world. Cope.
So while it’s frustrating (I was building too at the time, and my monthly investment in SL is over $150, so it’s not like I’m sitting pretty from a free account), get a little realistic about it. This is still pretty bleeding edge, so make your own judgment on your personal or professional risk with participating in it, and wait and see. SL is still young, try to keep a fair expectation out of the technology.
October 14th, 2006 at 7:51 AM
i agree i am a new comer i havnt even played yet
October 14th, 2006 at 7:51 AM
Blue-could you please give us at least an update on what’s going on? I believe it’s been more than an hour or so, and I’m sure I’m not the only one on this that would like to know..
Keep up the good work you guys =)
October 14th, 2006 at 7:52 AM
come on lindens.. some of us have limited time to play sl.thks for screwing up my day.its no wonder.im not in game as much as i use to be.whats the sence if u try to starting something up . like a project. then u get a no warning bout grid going down. i am hating this game more and more.i think the smrts one playing this game . is not paying for it. atleast they are not losing any money like us the one paying high dollars for the game. enuogh is enuogh. i have seen any kind of credit added to our accuonts for all the down time. thats been happening
October 14th, 2006 at 7:53 AM
HeLp!
)
i’m to old to try and find a real life now *40*. Restart the grid and i promis i’ll quit looking up Avitar’s skirts, (yes i’ve promised this befor, but that was different
October 14th, 2006 at 7:53 AM
I would just like to say-Thank you Lindens for your continuous help, you have dont nothing but help us and try to make our secondlife experience fun. As for all you anxious people out there take Cathereine Night’s advice and do us all a favor and shut your mouths and go take a walk. They are trying there hardest-and using their resting time for our entertainment-do you hear me? now if u dont have any damn support to say to them then just shut ur mouth and go back to bed-they are trying there best.
Thank you Lindens for your continuous Help
Good luck on fixing the Grid-
Sincerely Teen Grid resident *Paris Ringo*
October 14th, 2006 at 7:53 AM
There’s been way too much damage caused by in-world residents lately. This happened far less frequently when new users had to be verified with a credit card or a cell phone. Has there been any thought to going back to that model, where users appeared to take a more considerate approach to their behavior? Back then, downtime events because of malicious behavior were seldom heard of. I understand that Linden Labs does everything possible to handle these events after they occur, but why not put a gate up at the entrance that would make people think twice before creating an account? Where positively identifying information is a requirement? Sure, it’d reduce the number of new accounts, but it’d make those of paying for this game much more likely to be committed to staying.
October 14th, 2006 at 7:53 AM
Is it just me or does downtime seem to be in favour of those in the USA?
October 14th, 2006 at 7:54 AM
I agree with Ming Arrow “and the grid will reopen shortly” - just what is the definition of shortly, it being over an hour later already?
To many times over the last few weeks this has happend….
this past sunday was a nightmare with all the spam, may I also add that much concern also that inetory also is missing from everyone I myself who had three differnt TV I bought and went looking for to find that they are no longer there so I went and bought two more.
I spend a gread deal as many also do where is these items disappairing to.
also on another note I have seen as some people feel the need to take things that are free and put themselfs on as the creator and sell them plus put it as not copyable I feel reporting this is a good thing but at the same time nothing is being done about it,
also people making new names possing to be someone else is another issue if a person is banned for any reason why are they still alowed in to lag in areas and do things that are not supose to be alowed……
PLEASE this is an issue as many issues that really need to be addressed a/s/p
and yes how long this time are we going to be down as I myself truly enjoy my time in SL
and feel LL is trying to do all they can but when someone is just starting to come to learn things and we keep gfetting shout down it dose hurt my partner and I plan to be married in SL in Dec I can only hope that why we are haveing are our wedding the sims dont get closed down
and I also thank you all who work so hard to make this SL a wonderful place to be in and for all the LL workers also.
very truly HeartPaws
October 14th, 2006 at 7:55 AM
Angela Glitter Says:
Should odd behavior involving visitors clicking things for no good reason be immediately reported? if so to whome and do you need anything more than avi suspect name, date/time, location, and terse description of odd behavior?
I dunno about anyone else, but I often end up right-clicking a lot of random items when I enter a new area, just to get ‘em to force rez. Sounds kinda like what you mean.
Blue, etc - I know it’s boring to hafta post a “still working on it” message, but couldja every once in a while so we jes feel a liddle bit reassured an all?
Mari
October 14th, 2006 at 7:55 AM
@Darkness: I think it must be a different exploit. I strongly believe if this one had been posted on the forums last night already, the grid wouldn’t have stayed up until now.
October 14th, 2006 at 7:56 AM
I think we all applaud the efforts of LL staff trying to protect the user base as much as possible. That is to be expected really. The biggest problem was almost instantaneous shut-down. And the massive number of responses is testament to that.
Yeah, yeah, I know. I’ve seen it used as the reason to minimise the effect of the exploit. The problem I have with all this is - LL MUST have had a very good idea that this exploit was serious. Why? Because they had to get people out of their beds to come in and work on it.
Therefore, unless it only took ten seconds for the LL staff to leave their beds and get into LL to shut down the grid and start fixing stuff, then you had plenty more time than ten seconds to give a warning. Or didn’t it happen that way?
You don’t have to say why you are shutting the grid. Just say urgent maintenance. Then once shut down, inform us on the blog.
October 14th, 2006 at 7:56 AM
Thanks for your hard work ….
October 14th, 2006 at 7:57 AM
gosh guys ban the griefers and it would help us all
October 14th, 2006 at 7:57 AM
*Looks around the room, trying to find something to do*
Think I’ll run down to starbucks and get a (fair trade) coffee. Anyone want anything? Get your orders in quick, I’m going in 5 minutes.
*grins*
October 14th, 2006 at 7:57 AM
@blaze, it is important that they fix exploits, especially permission ones. These exploits can mean someone stealing a nocopy object, reading a no-modify script, or reselling your own objects. It isn’t fun.
Although, I really do hope LL does do some compensation in L$, however due to our really good economy right now, I somewhat hope they dont as it can degrade the value of the L$. May sound good to buyers, but not so fun for developers. It is a really touchy subject.
PS: Torley, g’night/day
Go Blue!
October 14th, 2006 at 7:57 AM
Perhaps it would help with the annoyance level of people if you actually explained the nature of the exploit you are fixing. Then we might feel that the outage is justified. Information can help quite a bit.
October 14th, 2006 at 7:58 AM
I’m new, by only a few months. And kind of chuckled when reading the post about “Customer Appreciation” week. I tried for days to call in and have my account looked over so I could go back to premium, instead of downgrading to basic (since I had thought my laptop could not run SL, but turned out it could). Nothing. Left my callback number. Nothing. Talked to liveHelp which said to call in. Nothing. Eight calls in a row, no answer, during business stated hours. Finally, I got it back to premium…after it downgraded. And now, all the updates and shut downs. I wasn’t on last night when this happened, but I am here this morning and can’t get on. I was on earlier in the evening on the 13th when I saw all the ‘problem’ issues, and I agree with most other SL members that it was known then that there was an issue. You even sent out a thing about ‘problem spam’. So why the late action AND the short notice to shut it down for a fix? I can appreciate that you all fix and deal with alot of ’stuff’ due to the immaturity of others. I commend you on working around the clock. But please, let’s really try to work on having a “Customer Appreciation” week. I know you can’t pro-rate for each individual person or make people ONLY pay when it works for the time they are on. But two items I would ask you to look in to: 1, doing the issues always later in the nights and done by following morning before (low traffic times) instead of during day, mid-day times. And 2, if you can’t refund or pro-rate, lower your costs on land fees, premium monthly bills and such. I don’t pay anything but the premium, but I know ALOT of people pay for many things, monthly. And everyone hates paying for something they can’t use when they want to. They stop using it. I love Second Life and what it offers. When it’s available.
October 14th, 2006 at 7:58 AM
I think we should all stop moaning and let them do their work, the less time the lindens have to spend posting progress notes the more quickly the grid will go up, so stop grumbling about it and pay your RL’s some attention
October 14th, 2006 at 7:58 AM
I just posted a comment to the blog, and yet I don’t see it here. Is there a problem with the functionality of the blog response mechanism?
October 14th, 2006 at 7:58 AM
I hope u fix this good and that u not are geting this more ofen. If u get this to often peoples vil be tierd of it and qiut gaming here.
So my best whishes to u all that are working on this to get it back on the feet .
Hugs
October 14th, 2006 at 7:59 AM
I only have 1 comment. More frequent blog updates, like every 10 or 15 minutes, not every 30 mins or an hour. Frustrating not being updated on the situation. Keep up the good work, hopefully the banging is with fingers and not hammers lol.
October 14th, 2006 at 7:59 AM
oooh..
@Topmate-Can ya get me a French Vanilla Cappuccino?
*yawns and stretches*
October 14th, 2006 at 8:00 AM
Topmate, a white chocolate mocha please.
lol
thanks for your hard work LL…just wish this happend less often. -_-
October 14th, 2006 at 8:00 AM
Ill take a triple choco latte
October 14th, 2006 at 8:00 AM
compliment to LL. Systems Admin’s and Developers have a hard job. And hackers make it worse. WTG to all Linden staff. Keep up the good work. Hope you get it solved soon. From one Tech to another WTG. doyou have any ETA?
October 14th, 2006 at 8:01 AM
i am very fustrated but not as much as the linden but im very new and i was helping some 1 then outta nowhere im loged off i really like that person if u guys can hurry i would appreciate it. =)
October 14th, 2006 at 8:01 AM
Come on guys. I mean, I dont think people will decide to start paying for the game if you keep shutting it down like this. Cant you guys get like an anti-virus? Hackshield or something?
October 14th, 2006 at 8:01 AM
If there are exploits in the system, then for the protection of visitors they need closing. But one big question, do exploits mean that cranks can lurk about handing out dodgy scripts?
October 14th, 2006 at 8:01 AM
Another fscked day
I’m not on much lately in SL, but it seems SL is down too much lately, when I want to enjoy it…
This is getting less and less fun, for the 400 USD/year I’m paying
I’d like to ask for compensation! (Again, and again… of course, all the compensation asking emails/threads are being ignored, too).
October 14th, 2006 at 8:01 AM
While i agree that it is frustrating to have the grid shut down once again to address a bug/ griefer/ or whatever the latest issue is, as a content creator, i would much rather miss out on whatever i might make in the few hours it is down rather than the money lost should someone recreate some of our more popular items and resell them.
As for the lack of a 5 minute countdown or whatever, if there is anyone out there that has read the step by step guide to the latest exploit on the forums before it was thankfully removed, even if i was in the middle of a complicated build or script that i might lose, again, the money or time lost by having someone copy and resell even one of your products, to me is worth the inconvience.
i realize that not everyone out there are content creators, but as someone said, without us doing what we do and having it be worthwile enough to pay for our time and sim fees we’d all be walking around with the newbie skins living in a box!
well wishes, and i hope we get back in soon.
October 14th, 2006 at 8:01 AM
A normal weekend, The grid is down, when down at about 6:25, I’ll bet it will not return before 10:00 and then for the rst of weekend it will be attacked and have hour long or more ups and downs.
Its a normal Second Life Weekend
October 14th, 2006 at 8:02 AM
Really, for notice of taking down the grid. Something as simple as an in game notice that pops up a few times over a 1 or 5 minute period just so people KNOW it is happening before being dropped is nice. It is confusing and frustrating when you just suddenly disconnect without any kind of warning at all.
October 14th, 2006 at 8:02 AM
Just wanted to say I understood the need to cut the grid off as soon as you learned of the exploit. This type of bug can be very damaging. Please explain fully any change you make to the permissions system. It is confusing as it is.
October 14th, 2006 at 8:02 AM
Yeah, I often go into a place and right click the items I want to see so they rez faster.
Also Very much agree we need an update every 30 minutes even if it is just “still working on it”. Also a it will be at least 1 hour or better yet, “we are getting close” would be helpful.
October 14th, 2006 at 8:02 AM
Just so you know: some of us don’t much care about short warning, and we trust your best judgement about how best to safeguard SL and its assets.
October 14th, 2006 at 8:02 AM
I think the Lindens are doing a great job, it’s the grippers that are making life unbearable for all others in SL.
Keep up the great work.
October 14th, 2006 at 8:02 AM
The time has come to try out the World of Warcraft free trial. It might take my mind off all the work i lost
October 14th, 2006 at 8:04 AM
This, is pathetic. I too have limited time, and now must wait many hours before I even get the chance to come on again, let alone if the grid is up. I have held my tongue over the past few months with the unexpected downtimes that can come from hacks etc. Some of this is to be expected. But this past month has been just too much.
I think I saw a comment posted a few weeks ago (or was it last week)… “We should start scheduling uptime” then play from there.
October 14th, 2006 at 8:04 AM
Blaze settle down will ya? they are trying to fix an exploit, they can’t see every little think when they update so thinks get by them, its the nature of ‘games’ to have glitches every once in a while. Its a fact of life thats nothings perfect so get used to it. If you think about it LL does pretty much as much as they can in some regards but they can’t do everything and be everywhere. If you want to be upset about something do it towards the grid attackers or something sensable.
It makes sense how often its down to me if you think about it, they update ever 2 weeks or so which im fine with because the game needs it but all you need is 1 overlooked item and it could cause a propblem and no amount of preview or testing might find it. The grid is down way more for greiferes then errors in my view
October 14th, 2006 at 8:05 AM
I’m bored…
And grid closed on a very special moment
Oh well, browsing through slexchange…hmmm..some nice things I want to buy..hehe
Ok, maybe now a good time for RL stuff…did’nt know there is a RL…but anyways
October 14th, 2006 at 8:05 AM
Not good enough.
A 10 second warning is absolutely disgusting! You sing the praises of so many people running business and working on Second Life, yet you have absolutely NO consideration for them, your customer service is absolutely appauling and I think you should be extremely ashamed!
I might not be a premium user, or a builder, but if you’re software is THIS much of a complete shambles, I bet they would LOVE to know where exactly their money is going!
I think this is completely atrocious.
October 14th, 2006 at 8:05 AM
i’m a right click offender as well. not for rezing as much as when i see something i like i immediately goto rate creator, and then search there name to see if i can get one too. easier 9 times out of 10 than bugging someone about where they got something.
October 14th, 2006 at 8:05 AM
Can LL tell us how much longer this will take, instead of ” SL will be back on shortly” Which is said since 6:25. and now it’s 8:03…
October 14th, 2006 at 8:06 AM
@Alpha Zaius
How about compensation in US$ or whatever currency we pay for our premium accounts? Since that won’t float more L$ in world will it still degrade the L$? Or what do you think of pushing back the date that the fees are due by a couple of days?
October 14th, 2006 at 8:06 AM
theres 15 lindens in game. and its taking forever for the to find the problem. i myself was in game till bout 2.30 am and all thrue the nite i kept getting notices bout the problem . they knew there was a problem last nite why didnt they shut down the grid last nite . when everyone was in bed?instead they wait till a saturday morning knowing everyone plays this game more on the wekends then the weekdays.. theres no excuse for this when they knew there was a problem yesturday.
October 14th, 2006 at 8:06 AM
Of course the developers need to fix exploits. But as a newbie I am asking if such exploits including nutters lurking about handing out dodgy scripts or spyware that can be used to exploit unsuspecting visitors PCs. Is this possible and if not Linden needs to make this clear!
October 14th, 2006 at 8:07 AM
offcource u guys dont know a eta , u guys never know , so how many bugs we gonne have afther the grid is up today , or would the grid be up tomorow and i can take a nap now ?
comon sl u guys can do better !
October 14th, 2006 at 8:07 AM
I’m usually a pretty patient guy, but all of this downtime is really starting to get on my nerves. I know LL had to deal with these issues as they are discovered, but it’s beginning to look a little unprofessional.
Good luck fixing everything up Lindens, and hopefully all of us junkies can get our fix soon
October 14th, 2006 at 8:07 AM
Mmmm, coffee. Just get me something strong with cream and sugar over here. >.>
The question is, would it be advisable to disclose the nature of the exploit at this point? Sure, the grid is down so it’s not like anyone can log in right now to try to take advantage of it, but would having the knowledge of what it is right now just encourage those that do grief to attempt to attack it once the grid is back up?
I’m just wondering if disclosure right now is a safe proposition.
October 14th, 2006 at 8:07 AM
SL has been down ALOT lately. If I might make a suggestion that we not update like weekly and make DAMN sure there are no bugs in the new weekly software before the grid is updated. Personally I would rather see a stable grid that updates monthly for 12 hours than an unstable grid that updates weekly and has to be re updated every other day. Even with a single monthly 12 hour update, it would be less time overall than this. The grid is going up and down more than a yoyo.
October 14th, 2006 at 8:07 AM
Not that i am looking to start a fight but i have given a plan to limmit this down time to Robin Linden and i think it rings more true now
October 14th, 2006 at 8:07 AM
what a mess sl has been since i first logged in 2 weeks ago,it feels like i have been logged of more times that logged on..people are paying alot of money on projects to just lose everything they been planning..i think we are all getting sick of these threats,well anyways nothing against the lindens its there job to solve these problems poor them lol…well anyway guys hurry up i need my dayley fix im HOOKED LOL.tc:D
October 14th, 2006 at 8:07 AM
Although the short warning system was frustrating, any problem dealing with permission exploits needs to be immediately addressed. After all, what’s the value in an economy where control of content is jeopardized, and haxxing rampant?
I would like to see strong measures to deal with possible expliot use before the shutdown. Basically a way to deal with those that used the window of opportunity to steal other creator’s hard work. Definetly good luck on that, LL!
October 14th, 2006 at 8:09 AM
ok how about this fgor an idea, every one has to log in to use parts of teh sl webpage, How about creating a section where you can send messages to people on your freinds list from the web to either show up in game or launch a new message window whilst they are surfing the webpage
That way in times like these people could at least find out what they are going to have to do when they log back in and find a slingo game with cash stored (I hope) with the games owner, I havent ever had a grid go down mid game befor a sim crash yes but when it came up a min or two later every body came back and we reset
in this case we have what a couple hours in that time some users will have gone to bed left for work or gone out, we are going to have to return all that cash to them if the info of who paid what is available.
will sl help sort thsi mess out with casino owners and employes who are the people angry users shout at over lost money, Or other people Vendors or customers who have lost money/objects
I myself am getting fed up with finding random objects I know I had in inventory going missing, in some cases I know who i got them froma nd can get a replacemnt copy, in other i cant, at a guess i have probably lost 12K at least in objects most of which i dont have a clue as to where I got them from anymore. I have a small inventory only 4000 items or so, but i know of people who have 10K plus how are people like taht supposed to know when stuff goes missing, How much money in lost inventory items even money lost directly from your av’s account, I now personaly dont keep much money on myself as i dont trust sl
I have bene paid money by people logged out and come back and found NO trace of my money, livehelps resposne”what you expect us to do about it” and yes that was a direct quote. I am sorry but I feel that on the whole inventory and asset server systems in sl being blunt suck. an sl should take responabilty for these lost items or create some better way of keeping track of how much money or what items people own, after all you never forget who owes you Tier or prem account fee’s, how about remembering who owns what or has how much cash in game
Befor people say use an in game bank, I am sorry but I dont trust them, I mean what is needed to make an online bank, is there any secuirty that some one has to create to set up a bank in game some system that lets sl trace thier id to prevents theft anbd fraud, No any one can set one up. Only time i have seen any bank get problems from sl was last year when one was forced to change all its terminals because it was using teh SL logo from what i gather without permission.
That is a case in point about how poorly peoples assets are protected in SL by SL, they allow anyone to create a bank and have no system in place to protect users from fraud, or if fraud or a bank colapse happens they dont refund players hard earned in game funds or paid for funds back to the people who lost them
I personaly will only ever use some in game bank to safe gaurd my money if it was managed by SL itself atleast i know who to sue if my money vanishes over night, and until some secure store for money is created by sl i and lots of other users will not trust sl accounts for saving our cash
October 14th, 2006 at 8:09 AM
@Angela Glitter :
Don’t understand exactly what you mean? Isn’t it necessary to “click around” in some areas to find
out how some things work or just for “doing something”?
ok, I know this is offtopic… for beeing on-topic: I wish the Linden people good luck + nerves
to fix the exploit. And for the people complaining about: Remember one of the blog postings
in the past where the permission bug was mentioned. There where a lot of people who said
LindenLab sould immediately shut down the grid if something like that occurse.
Sure like many other said: 10 seconds til automatically logoff is quite to short, the better way
really would be first to announce a need for maintenance with little more time framek, or if that
would be possible: Freeze any function thats effected by the exploit, countdown for logoff and than close? Similar to the way when it says: Your logged off but can have a view to the existing IM/chat.
October 14th, 2006 at 8:11 AM
Hey, i have a small buisness ingame and havent been able to get on to restock it for a while, does anyone know the actual problem and when it’ll be fixed? thanks
canadian lime
October 14th, 2006 at 8:11 AM
STOP WINING !!!
All that crap about coffee and so on. WTF !!! SL is a global thing and as a Dutch player I am really getting sick an tired of your complaint. It is playtime over: open the goddamn Grid and try to present your news without all these personal details I really don’t care about.
October 14th, 2006 at 8:11 AM
Guys, i know it could be annoying being shot out of SL so quickly, but i don’t think the Lindens did that for amusement.. think this way, we should be glad to have such a team addressing bugs and exploits so quickly. Imagine having the support other programs (or OS, i dont want to name some) have, where known bugs and relative security holes are left uncared for months..
Keep up the good work LL.
October 14th, 2006 at 8:11 AM
Well here we all are folks.I have seen this befor on monday when the lindens said thay made this bug.When the grid went up i took all my venders off line an went over all the items in it an looked at my permissions just to make shure it was all right as thay should be.Now to day here we are,Same old song diff dance.With this fix what new bug can we look forward to an how menny rolling update will it take to fix.I do feel bad that pople got woke up out of bed to deal with this thing i do.An i know prmissions on stuff in a top thing on list but i say on monday it was fixed or was that just false hope we were given.An i cant say i fell bad for the shop keeper that was to lazy to look over the stuff in his venders an said well f*** it the lindens will fix it.an now is crying over his stuff being riped off.If i have time to go over 5,000 items i shure the other shop keeps can to.
October 14th, 2006 at 8:11 AM
The Metaverse Messenger commented last week that a well known Avatar was in favour of the first lefe death penality for Grid attacks on Second Life.
I could not dream of endorsing such actions but I accept that some will feel frustrated.
Here at http://www.instanthitman.com/ avatars can mull over options…….:-)
October 14th, 2006 at 8:11 AM
Can you give us no inducation as to how long it will be down this time?
October 14th, 2006 at 8:12 AM
Shut up please, I’m trying to sleep.
October 14th, 2006 at 8:13 AM
And Blue…you never know the right words to say…you just made it all worse…and about the code lmao…thats why the game is always screwed up…you never have the right pp to fix anything…..the game stays screwed up because not all of you are programmers or know anything about scripting…so why not just give up..why not shut the game down…why not…it stays down more than it stays online…
October 14th, 2006 at 8:13 AM
[7:56 am PDT] The technical-type Lindens are chugging coffee and narrowing down the issue. Because no one person can know the million or so lines of code, those familiar with the relevent areas of the software have gathered and are doing diagnostics. Sorry we don’t currently have an ETA on the re-opening of the grid.
[7:31 am PDT] Many developers are currently banging away at the problem, more info as we have it. Thanks for your patience.
How can the many developers currently bang away at the problem BEFORE the techy type Lindens and those familiar with the code gather, chug coffee and do diagnostics? Is this reverse engineering?
October 14th, 2006 at 8:13 AM
EVERYONE-THE LINDENS ARE TRYING THEIR BEST, AND TAKING TIME OUT OF THEIR RESTING PERIOD FOR OUR ENTERTAINMENT-FOR ALL U UNGRATEFUL PEOPLE OUT THERE, GET OFF UR BUTT AND GO TAKE A WALK IN THE SUNNY DAY. THE LINDENS ARE DOING THEIR BEST AND ALL U DO IS NAG NAG NAG. IM 16 AND IM SURE U ALL ARE MUCH OLDER-SO GROW UP AND GET OVER IT. WE ALL HAVE JOBS IN RL-AND ALL HAVE BUSY SCHEDULES, AND DONT GET AS MUCH TIME AS WE WOULD LIKE TO ENJOY SECONDLIFE-BUT U HAVE TO REALIZE THAT IT IS NOT THEIR FAULT THE GRID IS DOWN, THEY ARE MERELY TRYING TO PROTECT OUR ACCOUNTS AND OUR GAMING. SO FOR ALL U NEGATIVE PEOPLE OUT THERE-SHUT UR MOUTHS AND IF U DONT HAVE ANY POSOTIVE THINGS TO SAY TO THEM, THEN DONT SAY THEM!!!!!!!!
THANK YOU LINDENS FOR YOUR HELP AND THE TIME YOU TAKE OUT OF UR LIFES FOR OUR ENTERTAINMENT, GOOD LUCK AND GODBLESS =)
October 14th, 2006 at 8:13 AM
As frustrating as it is to have the grid repeatedly down, I am glad that the Lindens are taking the time to fix the problem at hand. An issue with the permisisons? Sounds like we should all be greatful that they are taking care of it. I’m sure the thousands of shop owners in the game will appreciate them fixing what may have allowed people to steal their creations. I know I appreciate that people can’t walk along and take my home or items in it as they please.
Thank you Lindens, for working your asses off to keep my stuff safe