Comments on: Presence Update: Once More, With Feeling… http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/ By Linden Lab Wed, 08 Oct 2008 03:48:36 +0000 http://wordpress.org/?v=MU hourly 1 By: wild raveup http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/#comment-287388 wild raveup Fri, 18 May 2007 21:38:42 +0000 http://lindenlab.wordpress.com/2006/09/20/presence-update-once-more-with-feeling/#comment-287388 Is there anyway i can download the 1.13 version as i the newer ones only let me stay in game for 3 seconds plz plz help me Is there anyway i can download the 1.13 version as i the newer ones only let me stay in game for 3 seconds plz plz help me

]]> By: Clinton Oddfellow http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4434 Clinton Oddfellow Thu, 21 Sep 2006 03:16:19 +0000 http://lindenlab.wordpress.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4434 Re: Will, LL encourages competition to SL -- why not be the first to start up a new metaverse? Learn first-hand the problems of running a service as complex as this :P There is only so much testing that can be done internally, or on preview grids. The only way to really do "real world" testing is to, well, test it in the real world. Some of the recent downtime has been due to morons releasing self-replicating objects on the grid, which tends to necessitate a shutdown of logins so that staff can clean it up. Admittedly, some of the downtime _HAS_ been due to bugs, or bad rollouts, but you have to give LL credit for making an effort to fix problems right away. Everything LL does is for YOU, the customer, trying to make your experience better. Ride it out, and roll with the punches and everything'll be OK. There isn't anything you can do about it, so it's pointless getting your blood pressure up over it. Now, the whole "customer is always right" thing. Having worked in customer service before, the people who come in with that attitude tend to be belligerant, and abusive, the kind of people who think that yelling at their representative will get them better service. To this day, I don't understand the psychology behind that. I go to restaurants, and see people abusing their waitress because something isn't right with their food, or something hasn't arrived fast enough. If there's one thing I've learned, the "customer is always right" attitude just pisses people off. If you are pleasant, and polite, people will go out of their way to help you. If you act the goat, start demanding irrational things, and generally being a jerk, they'll go out of their way to NOT help you, and to make things more difficult. The moral of the story is: 1) don't be invincibly ignorant 2) don't be a jerk 3) educate yourself on why downtime happens, log into the preview, test stuff, and report bugs. It'll make the main grid releases a lot more stable. Be a part of the solution, instead of whining about the problem/threatening to quit/threatening to start competition. Anyhoo Lindens: Thank you very much for keeping us all updated on stuff going on, it's a lot nicer than having to dig through chains of rumors, and innuendo to see what was happening :P CCC Re: Will,
LL encourages competition to SL — why not be the first to start up a new metaverse? Learn first-hand the problems of running a service as complex as this :P
There is only so much testing that can be done internally, or on preview grids. The only way to really do “real world” testing is to, well, test it in the real world.

Some of the recent downtime has been due to morons releasing self-replicating objects on the grid, which tends to necessitate a shutdown of logins so that staff can clean it up. Admittedly, some of the downtime _HAS_ been due to bugs, or bad rollouts, but you have to give LL credit for making an effort to fix problems right away.

Everything LL does is for YOU, the customer, trying to make your experience better. Ride it out, and roll with the punches and everything’ll be OK. There isn’t anything you can do about it, so it’s pointless getting your blood pressure up over it.

Now, the whole “customer is always right” thing. Having worked in customer service before, the people who come in with that attitude tend to be belligerant, and abusive, the kind of people who think that yelling at their representative will get them better service. To this day, I don’t understand the psychology behind that. I go to restaurants, and see people abusing their waitress because something isn’t right with their food, or something hasn’t arrived fast enough. If there’s one thing I’ve learned, the “customer is always right” attitude just pisses people off. If you are pleasant, and polite, people will go out of their way to help you. If you act the goat, start demanding irrational things, and generally being a jerk, they’ll go out of their way to NOT help you, and to make things more difficult.

The moral of the story is:

1) don’t be invincibly ignorant
2) don’t be a jerk
3) educate yourself on why downtime happens, log into the preview, test stuff, and report bugs. It’ll make the main grid releases a lot more stable. Be a part of the solution, instead of whining about the problem/threatening to quit/threatening to start competition.

Anyhoo

Lindens: Thank you very much for keeping us all updated on stuff going on, it’s a lot nicer than having to dig through chains of rumors, and innuendo to see what was happening :P
CCC

]]> By: Baba http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4433 Baba Wed, 20 Sep 2006 22:43:24 +0000 http://lindenlab.wordpress.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4433 Such heartwarming comments Such heartwarming comments

]]> By: Grazel Cosmo http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4432 Grazel Cosmo Wed, 20 Sep 2006 19:55:28 +0000 http://lindenlab.wordpress.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4432 Glad to hear the presence issues are being addressed. While there's a host of other bugs right now tied to 1.12.1 the ongong presence problem has had the most impact for me and many of my friends. I mostly socialize through IMs with friends so when the presence problems first showed up it made for quiet sessions of SL. Many days no matter how many relogs I tried my firend's list was always offline. I talked to many friends and they wouldn't stay around if their firends list didn't show up right. I'm sure many others are the same way, come to SL to socialize with friends so why hang around (especially if you only have one machine and it can't handle SL and other apps at the same time) if they're not online. Of course often times they were. This fix to that problem sounds like it may also help alleviate some of the other issues going on. One problme fixed a hundred more to go. Keep up the good work. May I also suggest a dev or three takes a serious look at the GUI part of the viewer, especially with settings storage/retrieval, as there's been a lot of bugs lately that seem to be tied to the GUI and windows that seem unrelated to any of the listed new features, changes, or bug fixes in the patch notes. It's looking like some of the code for it isn't well modularized and is being inadvertantly affected by other sections of code. Glad to hear the presence issues are being addressed. While there’s a host of other bugs right now tied to 1.12.1 the ongong presence problem has had the most impact for me and many of my friends. I mostly socialize through IMs with friends so when the presence problems first showed up it made for quiet sessions of SL. Many days no matter how many relogs I tried my firend’s list was always offline. I talked to many friends and they wouldn’t stay around if their firends list didn’t show up right. I’m sure many others are the same way, come to SL to socialize with friends so why hang around (especially if you only have one machine and it can’t handle SL and other apps at the same time) if they’re not online. Of course often times they were. This fix to that problem sounds like it may also help alleviate some of the other issues going on. One problme fixed a hundred more to go.

Keep up the good work. May I also suggest a dev or three takes a serious look at the GUI part of the viewer, especially with settings storage/retrieval, as there’s been a lot of bugs lately that seem to be tied to the GUI and windows that seem unrelated to any of the listed new features, changes, or bug fixes in the patch notes. It’s looking like some of the code for it isn’t well modularized and is being inadvertantly affected by other sections of code.

]]> By: Malarthi Behemoth http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4431 Malarthi Behemoth Wed, 20 Sep 2006 19:35:52 +0000 http://lindenlab.wordpress.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4431 Re: Kristy Carroll The best way to avoid problems in new updates is to test on the preview grid and report what you find! That's what I try and do all the time, and everything I report has been fixed. That's how I try and do my part to make sure SL is bug free. (Of course, I faily miseribly, but I'm one person, what do you expect.) Re: Kristy Carroll
The best way to avoid problems in new updates is to test on the preview grid and report what you find! That’s what I try and do all the time, and everything I report has been fixed. That’s how I try and do my part to make sure SL is bug free. (Of course, I faily miseribly, but I’m one person, what do you expect.)

]]> By: Boo Rojyo http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4430 Boo Rojyo Wed, 20 Sep 2006 19:20:30 +0000 http://lindenlab.wordpress.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4430 Well I've only been a secondlifer a few days so have suffered a lot of these recent problems. But.. it's a really fantastic thing you're doing here, an amazing experience, when it works, and I'm with you all the way..there's always a little pain when you're doing something innovative. You've got my support. Well I’ve only been a secondlifer a few days so have suffered a lot of these recent problems. But.. it’s a really fantastic thing you’re doing here, an amazing experience, when it works, and I’m with you all the way..there’s always a little pain when you’re doing something innovative. You’ve got my support.

]]> By: Az Tal http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4429 Az Tal Wed, 20 Sep 2006 19:18:47 +0000 http://lindenlab.wordpress.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4429 Woooooooooooooo go LL! Woooooooooooooo go LL!

]]> By: Samuel OXbar http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4428 Samuel OXbar Wed, 20 Sep 2006 19:15:23 +0000 http://lindenlab.wordpress.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4428 Thank you for anoncing the login in suspension. It is great that you guys take so much time in prefecting your systems so everyone can have a better time on sl. I hope these updates will do everything you said they will and omprove my time on sl. Its great also that you guys have made the grid more secure so that none of my personal info gets out. Keep up the good work you guys. :) Thank you for anoncing the login in suspension. It is great that you guys take so much time in prefecting your systems so everyone can have a better time on sl. I hope these updates will do everything you said they will and omprove my time on sl. Its great also that you guys have made the grid more secure so that none of my personal info gets out. Keep up the good work you guys. :)

]]> By: Will http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4427 Will Wed, 20 Sep 2006 19:15:09 +0000 http://lindenlab.wordpress.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4427 I'm tired of almost every other day downtime. i'm sick of it and someone needs to eather fix it or us the customer ("who is always right" i must remind you) will go somewhere else. Or start up something simualr to SL but yet better.. I’m tired of almost every other day downtime. i’m sick of it and someone needs to eather fix it or us the customer (”who is always right” i must remind you) will go somewhere else. Or start up something simualr to SL but yet better..

]]> By: Garth FairChang http://blog.secondlife.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4426 Garth FairChang Wed, 20 Sep 2006 19:14:58 +0000 http://lindenlab.wordpress.com/2006/09/20/presence-update-once-more-with-feeling/#comment-4426 It is around 8pm in the evening for UK. Later for the rest of europe. Peak times there I would imagine. How is this 5 - 10 mins holding out for logins? Any idea when we can get back in? It is around 8pm in the evening for UK. Later for the rest of europe. Peak times there I would imagine.

How is this 5 - 10 mins holding out for logins?

Any idea when we can get back in?

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