International Password Recovery - UPDATE
Monday, September 11th, 2006 at 8:54 AM by: cynlindenFor those of you who cannot recover your password and are in international locations, please send an email to: support@secondlife.com with your Second Life account name, telephone number, native language and time zone. We will get back to you as soon as we can.
Thank you!
Second Life Support
Update: We have added toll-free numbers for the UK and Australia.
UK: (00) 800 722 00010
Australia: (0011) 800 722 00010
Thanks for your patience!
Further Update for other international customers:
We are receiving your requests, so no need to send an additional email. We will respond as quickly as we can. Thank you!
September 11th, 2006 at 9:15 AM
I have send that email i hope someone reiceve it;)
Nice solution
September 11th, 2006 at 9:53 AM
Does it means you can contact me in Polish?
September 11th, 2006 at 10:29 AM
Good job, LL! I knew you would take care of all these cases.
coco
September 11th, 2006 at 2:03 PM
Yeah it’s been three days and i’ve requested the email to change my Password as well as the tech support, and so far i’ve recived nothing but the automated email after sending the email to support. I hope someone actually answers, i have a lot of money invested in this game.
September 11th, 2006 at 2:28 PM
Superb, LL!
Maybe LL can setup a Skype Supportnumber for international Callers. Would help a lot saving telephone costs for everyone.
wtg Lindens.
September 11th, 2006 at 2:54 PM
By the way, you can Skype the US support line for free
September 11th, 2006 at 3:03 PM
What is the phone number for US members?
September 11th, 2006 at 6:55 PM
You need to tag these as “SECURITY” like your email said. FoxNews just picked up a Reuters article about the security breach. When you follow the link for blog posts tagged security, you get… nada.
September 11th, 2006 at 7:07 PM
^ Dang, looks like the search bar doesn’t search tags too. This is the most recent URL:
http://blog.secondlife.com/?tag=security
Julie, that number and other support contact info is right here:
http://secondlife.com/community/support.php
We’ve been taking a lot of calls today in order to help expedite restoring access to your accounts.
September 12th, 2006 at 1:59 AM
Excellent work of linden staff, he call me in my language. Good Work staff.
September 12th, 2006 at 2:08 AM
“By the way, you can Skype the US support line for free”
Yes you can, i used skype to call LL US techsuport Tollfree number from Africa yesterday.
They had me fixed up in a couple of minuets.
Thanks LL, your friendly support staff won you my confidence back.
September 12th, 2006 at 10:26 AM
Yetihehe Saarinen: lol… there is one good thing in this whole password recovery issue. i can finally see that i’m not only one Pole in whole sl:)
September 12th, 2006 at 10:46 AM
Ive been waiting over day for lindenlabs to call me.. must be extremely bussy. even today. i hope they call soon.
September 12th, 2006 at 3:00 PM
Torley — the problem is that the original email that went out to everyone had the link to the blog as:
http://blog.secondlife.com/?tag=security/
Note the trailing slash. THAT is the link being put in all the articles all over the internet. If you follow that link you get “You are looking for something that isn’t here.”
That does not look well, IMHO. The correct link is:
http://blog.secondlife.com/?tag=security
A very minor difference, but all those people from all those websites followed the link Linden Lab publicized that was incorrect. Ugh.
September 12th, 2006 at 4:12 PM
For those that don’t know, these issues are also brought up in the SecondLife Wiki JP in Japanese.
http://secondlife-wiki.main.jp/modules/pukiwiki/
Special thanks to Chie Salome.
September 12th, 2006 at 4:19 PM
Cottonteil: Thx for saying so, w00t Chie!
Aaron: I noticed that trailing slash too but haven’t seen it myself on the security bulletin and related notices *we* sent out–it looks like it may have been changed somewhere down the line, perhaps not unlike how we’ve been called a “fantasy game” a la Chinese Whispers. If you see one of our original postings with the “/”, just let me know.
September 18th, 2006 at 12:31 AM
I’m italian, and I’m trying to call toll-free numbers for US for a week, but I speaked only with the answering machine…I worked to a project in SL, but without my password my work is blocked for a week. I send three mail to SL, with my telephone number, but none called me…I contacted Live Help for three time giving them my telephone number, my mail, my avatar’s name and none called me.
What must I do ???
Thank you, My avatar is Silvius Kikuchiyo
September 22nd, 2006 at 7:11 AM
I sent a mail giving the required details more than a week back, but am yet to hear from you. Are you sure you are going to all us?
December 13th, 2006 at 9:42 AM
can anyone give me a name to use skype for the us supportline pls i am in france
December 20th, 2006 at 2:19 PM
The Australian number goes to the Defence Force Hotline. Here I’m dialing 1800 722 0010. WHat can I do. And with skype, do I need skype out credits?
September 20th, 2007 at 8:29 AM
gun values bad company spyware senior volunteer work information concerning crack babies recurring bacterial vaginosis girls nashville tennessee gay friendly churches blood rayne windows nt 2999
December 20th, 2007 at 2:44 AM
There is a not bad tool, which may recover passwords - pst password cracker, know how recovers forgotten or lost passwords for mail accounts and also passwords for LDAP services that the Microsoft Outlook mail client uses in its work, also recovers passwords for password-protected Microsoft Outlook data files (files with the *.pst extension) that the Microsoft Outlook mail client uses to store user data (contacts, messages, reminders, notes, tasks).